I can't believe I haven't left a review until now. I was just cruising their website (because I…read moreneed a part) and saw the reviews and it sparked my attention. This place is amazing. I've worked with them for years. They have gone above and beyond for many of my spa needs over the years and I would never buy a tub or accessories from anyone else. I've had my hot tub for more than 20 years and these guys are my ultimate go-to. Their responses are personalized and I feel like they're a part of my team. I have brought them several complex (and pain in the rear) issues and we always get them resolved.

Dave is incredible! He goes out of his way to keep maintenance costs low and takes the time to…read moreexplain how to take care of your spa. Highly recommend buying from him and working with him to keep your spa working and beautiful!

2.3!!! I know why....I have used them in the past and it took forever to get and appointment…read more Last month, I called the office, NO reply. I texted the office, NO reply and I sent and e-mail, NO reply. My wife contacted the office and left a voicemail complaining that NO one would return our calls, texts, or e-mails. Guess what....NO reply. We have found another company to work on our hot tub. It was easy to get an appointment and the tech solved the problem on the spot! What a difference a great company vs. a mediocre at best company makes... Don't waste your time, money and hopes on a 2.3 company. There is a reason they have a 2.3, it simply says, go elsewhere or regret your decision.

They arrive unannounced without calling first for appointments…read more Was not pleased with the used spa warranty service. I gave them the opportunity to "make it right", but they would not listen. I will not do business with them in the future.

If you need pool service or repair in the Portland metro area, Classic Pool Spa & Hearth should be…read moreyour first call. After dealing with one of the large retail‑heavy pool companies, we switched to Classic -- and honestly wish we had started with them from day one. Their customer service is exceptional. When you call, the schedulers actually know pool systems well enough to walk through real troubleshooting steps before booking an appointment. That alone sets them apart. We had ongoing issues with our pool heater, and not only did their tech fix the equipment problem, he took the time to look at our entire setup. He discovered that our gas meter wasn't sized correctly for both the home and the pool. Because of his recommendation, NW Natural came out (for free) and replaced the meter (also free). Our pool has been running better ever since. They also appreciated that we handle our own water maintenance -- no judgment, no upselling, just genuine support and professionalism. Classic Pool Spa & Hearth is a company with integrity, expertise, and great people. Don't waste time with other companies. Get a second opinion from Classic; it will save you money and frustration.

There was no communication to tell us what part of the day the hot tub service crew was arriving,…read morewhich meant we could plan nothing else. The two-person crew were friendly and personable and our spa water was drained, re-filled and in good balance when they left. BUT the entire spa enclosure: walls, glass French door windows, sides of the spa and surrounding wooden deck was a mess of splattered white chemical spots EVERYWHERE. I was afraid it would not come off, so I had to scrub every surface on my hands and knees, etc, to get it back to normal. I called to complain and sent a photo, but have received no follow-up even though I was told the manager would be notified. Also, there was no promised follow-up regarding possible replacement of a spa neck pillow that was worn out. I'm left with the impression that this company does not care.

Chris Spa Medix - Outstanding Service! Grok recommended…read moreChris Spa Medix when my spa needed fixing, and he was the perfect choice. He repaired it quickly and professionally, even coming out after hours to get it running perfectly. Reliable, skilled, and truly goes above and beyond. Highly recommend Chris Spa Medix to anyone in the Portland, Oregon area!

We got a specific quote, service was provided within a couple days, stuck to their quote and fixed…read morethe issue. Thanks!

Our hot tub needed repair and after reading poor reviews about other businesses and positive ones…read morefor Norflow, we decided to try them out. And so glad we did! After explaining our issues, John was able to come the next day. He worked in pouring rain for hours to get our tub up and running. Found another part that was close to shorting and repaired that as well. Nice to be able to count on a business to do the job right!

We had a very positive experience here at Norflow. Michael D helped us and was professional,…read moreknowledgeable, friendly and responsive to our many questions. I highly recommend looking here for a hot tub. Up-date: although the purchase went really smoothly, Norflow Spa was pretty disorganized when it came to having it delivered. The spa was ultimately delivered in a fairly timely fashion, but there was a fair amount of hassle involved.....

Good service - and better prices than the big companies. Jacob gave me peace of mind as I have an…read moreold pool under trees, so it's problematic to maintain on my own.

From the owner: Exceptional service for a reasonable price. Let a certified technician keep your pool clean, clear,…read moreand safe for you and your family!

they have an excellent product, the Hot Spring Spa, but their repairs technicians are hired by "All…read moreSpa", and they are overbooked, and you are going to wait a long time for an appointment. Hot tub great, service sucks.

Way over priced. Not very friendly over the phone. Like they were so in demand they could be rude,…read moreunhelpful or even snide and they had the right to be that way. Truly unfortunate..

Scammers got h2o tested here they said high metal count. Sold me 3 bottle at 28.00 each and told me…read moreI needed to buy a new filter. They would sell and install for 1500.00 and before that they wanted to rent a filter to me at 125 a day. I spent 200 for the metal problem. Same day I took my water to Leslie pools and they tested it and my metal was fine just an algae problem. I bought 30.0 worth of stuff from Leslie pools and three days later we are swimming. I don't trust northwest pools at all and the female that works there is very crabbie

I made an appointment, which he forgot about, and then he ignored all of my subsequent attempts to…read morereschedule. Very unprofessional. Don't waste your time.

If you are searching for excellence in every aspect of your project, Valhalla Exteriors delivers!…read moreWe could not be happier with the entire process from the design to the completion of our new beautiful front yard. Valhalla exceeded every one of our expectations! He and his team were professional, knowledgeable and committed to quality in every way. We are so grateful to have found and chosen Valhalla Exteriors to do our front yard makeover, and looking forward to having them do future projects!

Harley at Design Prodigy is the perfect combination of honesty, integrity, talent, and knowledge…read moreall delivered with tremendous kindness, and respect. He is upfront about budget and costs and keeps you updated every step of the way so there are no unpleasant surprises. What puts Harley's company in a league of its own, is his team. These are not subcontractors with tons of other jobs all happening simultaneously. He hand picked these workers, who are masters in their fields. What this means is, that team showed up early every morning. They worked hard and wasted no time. They are experts at what they do and they take pride in the job they perform. Harley treats your job like he is working on his own house. This comes across very clearly in every decision and choice he makes to select materials, plants, products, etc. He also consulted me before every design decision was made, from the the height of the step leading to the backyard, to the exact color of the cement, to the exact placement of the plants before the digging took place. Another designer may have gone ahead and planted the plants per the architectural design, but Harley has this innate understanding that people change their minds when they see things actually laid out, or after they have time to think about the project as it it progressing. It is this insightful understanding about human nature, that greatly reduces stress during the project as you come to trust and appreciate these rare qualities that you don't find in most people. I am so pleased with the work Design Prodigy did in the backyard.

If I could give this person a zero star rating, I would. Theresa stopped by for a first visit and…read morethen yelled at my dad that our pool wasn't filled enough for her. She then left immediately and left our back gate entirely open, we have dogs, which were obvious. Saying she'd be back tomorrow. We bought the house 5 years ago. I answered the door and she said she had worked with the previous owner 10 years ago and knows where things are and headed to one of the gates. She never mentioned working for us before and I did not recognize her. I went outside after grabbing my dads cane for him, while he was going to go over things with her and she was gone. The attached photo is her message to my dad after yelling and abruptly leaving. From what I remember, from 5 years ago from one show, if it was her. She always had conflicts and issues, and just showed up the one time, kept flaking on us with a lot of excuses. This lady is just unprofessional. Who yells at someone about their pool being low (it was full to the point where it has always recommended to be), leaves with the gates open, says they'll be back the next day, and sends a message like this? And if the was the same pool person before that showed up once and came up with excuses to ever come back. Why even come back? You knew the house. Just cancel instead of yelling at a man with medical issues and immediately leaving.

Teresa has cleaned our large pool on a weekly basis and we couldn't be happier, the pool is ready…read morefor use and chemically balanced at all times. She is a complete professional and also had to do a dive in our pool to hand pick out some larger debris and it was for the same hourly rate as normal cleaning. I don't just consider her my pool cleaner she has became a good friend as she often show up with her delicious little treats and great knowledge of pools. Thank you for being my friend and pool cleaner