2026-04-23: I have used this company twice now. Both times have been fantastic. This time they…read morewent out of their way and accommodated us to make our project come out great. I couldn't be happier. I guess my review will include pictures from both projects.

The team of professionals at this company is honest, considerate, open to questions, and deliver…read morehigh quality product. We needed an accessible shower installation for our ADU. Michael Crooks was very responsive as a company rep and everything he quoted was delivered just as he said. The quality of the shower is excellent and we love the Koehler fixtures. We chose black on white to assist those with visual deficits and really like how they turned out! The fold down seat is also a plus for those with endurance challenges! The demolition andinstallation team of Jose, Gabriel and Jairo could not have done a better job! They were timely, efficient and professional. They demolished the shower and tub one day and took away all the debris. Then, the next day, they built the frame and installed the new walk in shower exactly as we requested. They were pleasant to have on our property and we're considerate in where they set up their workstation and parked their trucks. We did have a challenge posed by the installation day with company coming to visit us... And they worked out a mutually agreed upon date that met our needs. I highly recommend this company.. ask for this team of installers! You won't regret it!!

Scotty puts everyone else to shame with his outstanding customer service, attention to detail and…read moreworkmanship. We had two projects with Scotty: replaced our closet doors (trifold and bifold)and added a door to our den. I didn't know what I wanted but he looked around the house and came up with some sliding doors that match our bathroom door, looks fabulous and added continuity to the house. His team is very respectful of your home and the nicest people you'll meet in the business. And they were always on time! Worth every penny! We couldn't be happier with our doors and it was a pleasure working with Scotty and his team.

Love my new front door! Had a hard time finding someone who could install a steel door until I…read morecalled Deco Door and Crown. They listened to my needs and delivered at a fair price! Scotty was very knowledgeable over the phone and Roberto seemed to be able to install a door with his eyes closed. I would highly recommend.

Originally, we were referred by our cousin, she purchased a sliding door with built in blinds and…read moreshe was extremely happy with the product and service provided. We have now bought a sliding door and three windows for our house. Communication has been great with John and our Milgard products look amazing!!!

We recently completed our window project with Frontier Windows and had an excellent experience from…read morestart to finish. The entire process was smooth, organized, and professional from A-Z. Jon, the owner, was amazing to work with throughout the whole project. He was responsive, honest, patient, and made sure everything stayed on schedule and ran smoothly. You can tell he genuinely cares about his customers and takes pride in the quality of work his company delivers. The installation crew was also fantastic -- professional, respectful, clean, and detail-oriented. They showed up on time, protected the house during installation, and paid attention to the small details that really matter. The finished product looks incredible and completely elevated the look of our home. What really stood out was the communication and overall customer service. There were no surprises, everything was explained clearly, and the entire experience felt stress-free. It's hard to find companies today that combine quality workmanship with great customer care, but Frontier Windows absolutely delivered. Highly recommend Frontier Windows, Jon, and his team if you're looking for a smooth, professional window installation experience.

Our sliding door needed new rollers. Brice offered a reasonable price and communicated very well…read morewith me throughout the process. The work was completed on time and without a hitch. I would certainly recommend him for your repairs. Happy I found him.

I cannot explain how good the service was from this company. I called a different sliding door…read morecompany, they were terrible at communicating and bailed on the apt two times. When I called this company, they spoke clearly and concisely. They gave an estimated quote before arriving THE SAME DAY. Brice and his guy were a dream team and fixed my sliding glass door in under 20 minutes. It slides soooo easy now, better than ever. They also clean windows and screens, which i didn't need today but will keep in mind, and they clean solar panels. Which they will bundle if you combine the service with a friend or family member locally who also may need that. I highly highly recommend these guys.

This review is just for Francisco, Allen and their team of installers. We had 26 windows and a…read moresliding glass door replaced and they were the best people I've ever met. They were here for 3 days. They communicated everything, were always on time and left everything just as they had found it or better. They were so knowledgeable and professional and everything looks so great. It looks like a new house. I just can't say enough about these guys.

When we hired The Window Factory in October 2024 to install a custom French door with sidelites, we…read moreexpected a premium product backed by professional workmanship and warranty support. Instead, we experienced nearly a year of delays, shifting explanations, broken promises, and unresolved warranty issues. The installation was originally promised for January 2025. It didn't occur until June 3, 2025--nearly five months late. Unfortunately, the door arrived with multiple defects that we documented immediately, including a dented frame, paint defects, improperly finished grids, damaged weatherstripping, and screen frames whose paint began peeling during normal wiping and cleaning. To be fair, the subcontractors who performed the structural opening modification were professional and did quality work. Our concerns have never been with them. Our concerns have always been with the condition of the product itself and how The Window Factory handled the problems afterward. We reported every issue on the day of installation. We were assured a technician would be out within a week. That never happened. Consultant James later confirmed the repair items had been approved under warranty. We believed the company would stand behind its product. Instead, weeks became months. Timelines repeatedly changed. We were told repairs were delayed because the company was "waiting on parts." Eventually, after months of waiting, technicians finally returned in November 2025. Despite all of the prior explanations about waiting for parts, no major replacement parts were installed. The visit consisted primarily of cleaning drain/weep holes, replacing some weatherstripping, adjusting one interior lock, and using the same bottle of touch-up paint that had already been left at our home months earlier. The dent remains. The paint and finish defects remain. The screen frames continue peeling during normal cleaning. During that visit, one technician acknowledged the ongoing screen issue and said the office would follow up regarding replacement screens with the factory-applied baked finish we had originally been told they would have. No one ever contacted us. The previously discussed refund was never honored. Our follow-up emails went unanswered. More than six months have now passed since that November visit without any meaningful follow-up. What has disappointed us most is not simply that a product had defects. Manufacturing problems can happen. What matters is how a company responds when they do. Throughout this process we tried repeatedly to resolve the matter privately. We accepted compromises. We continued giving additional opportunities to correct the issues. We remained patient through months of delays. Unfortunately, the communication became increasingly inconsistent, commitments were not fulfilled, and the matter was ultimately left unresolved. We paid more than $10,000 for what was represented as a premium custom installation with warranty support. Instead, we were left with a damaged product, unfinished repairs, unresolved warranty issues, and a company that ultimately stopped following through. Our hope is that sharing our experience helps future homeowners make a fully informed decision before signing a contract.

This is a great glass and window company. The technicians are knowledgeable, professional and…read morecourteous. They provided the service I needed and helped me with future considerations. I highly recommend this company and plan to call on them in the future.

Don't expect them to follow through on the "lifetime warranty". Granted, my windows were installed…read more25 years ago, but when I contacted them about a leaking window, it sounded like they would at least come to check it out, even knowing how old the window was. I've been ghosted - no response to my emails since my contact was going to "check with his boss". At least have the decency to tell me they're not going to live up to the warranty!

We got 2 brand new sliders and a window from Dave. He was fast and affordable. Jorge was the…read moreinstaller and he was very professional. We are extremely happy and we will be coming back for more windows.

Awful service all around. Took weeks to call for an appointment and then missed the appointment…read morewithout any notification. Nasty people.

Marcelo was on time, professional, knowledgeable and courteous. I had him replace 2 French Door…read morescreens and 2 others. Marcelo had re-screened the French Door screens many years ago, so I know that his work lasts a long time. I needed to have them redone because I recently had an terrible window cleaning service damage most of my screens and frames. Marcelo did an excellent job at a fair price. I am confused by the recent bad review by someone that didn't use his service. I am having Marcelo come back and repair the other 10 screens and frames because he does such a wonderful job. Thanks so much Marcelo. See you soon.

Econo Screens was in my neighborhood providing another neighbor a quote. I asked if he would give…read moreme a quote to replace a slider screen with pet screen and perhaps a grill. He quoted $700 for one screen! Three years earlier I replaced all my screens for $650! If you're not interested in the job, just say so! My neighbor went with another mobile screening guy as well. By the way, the guy I used was $175 and here twenty minutes. Next time, I'll do it myself.