Back in 2017, we purchased two sliding glass doors from American Vision Windows for our family room…read moreand living room to replace old wooden ones that were heavy, rusted, and constantly coming off the tracks, with cracked exterior wood. We were initially a bit concerned about moving away from custom doors, but we chose the wider bevel option, and they look great. We were very impressed with the efficiency and installation of their product. Nine years later, these vinyl sliding doors have had no issues, aside from tightening the handles once. They weren't the cheapest or the most expensive option during our research, but they've proven to be reliable and well worth the cost. Recently, we needed to repair one of the screens after our pet ran into it, and their team was very accommodating in helping us out. The staff, especially Heather, were friendly and a pleasure to work with. Thank you!

Excellent service from the salesperson (Arman), measuring person to the installers…read more Ian, Erik, Mauricio and Abel were efficient, great tradesmen and clean. I'm one of those hang around and ask questions customers. These guys are very cool and friendly. I highly recommend this company and crew. The price was reasonable again, excellent customer service.

I very much regret choosing The Window Factory for my relatively-simple window changeout…read more The Window Factory (TWF) finally completed work for a 12-week contract signed Jan 17 on Oct 29 -- 40+ weeks, 34 of which were due to TWF's mistakes that they "take full responsibility for". Eyal's false claim in his response to this review that "we fixed it" is based on TWF's claim that the discount provided at the time of contract signing to induce me to sign means they can take any amount of time to complete the job. Therefore, completing the 12-week job after 40 weeks while providing zero compensation for the delay is "fixing it". Presumably TWF believes they are entitled to take any amount of time to complete your work if they give you a discount as well, even if they "take full responsibility" for the delay. Communication with TWF was abysmal, including (but very much not limited to) 4 ignored emails and 2 ignored phone calls leading up to my original review. Eyal finally responded only after I posted my review and offered me $250 if I would remove that review, though TWF offered nothing in compensation for being 34 weeks late if I would not remove the review. I suspect that may be a good indication of TWF's priorities. James (sales person) was knowledgeable, friendly, and helpful, and that demeanor in the sales meeting was a substantial deciding factor in choosing TWF over a competitor with an offer very similar to the discounted offer I was provided by TWF. He continued being helpful up until recently, addressing communications and operations roadblocks surely outside the main responsibilities of a sales role. Unfortunately, James does not manufacture nor install the windows (of course), and I found those aspects of TWF to be unacceptable. Remember that your full experience with TWF will not be solely with James.

The Window Factory did an excellent job replacing my two sliding glass doors and one kitchen…read morewindow. James, their salesman, came to my house and walked me through the process and my choices for window and sliding glass door replacements. James even met me at the warehouse to look at samples. I was replacing "French style" sliders and a window with a more open concept "prairie design." The windows looked remarkably high quality. And James was very professional, detailed, and gave good explanations of the process and timeframe. A sales rep. from another window company came out to give me a competing bid and he fell short of James' caliber. Later Francisco came out to do a detailed measurement, and he was the lead man in charge of the installation. He was friendly, informative, punctual, and answered all our questions. At the arranged time, Francisco's team came out, each with their area of expertise. We watched the process which took about ¾ of a day from start to finish. They took out our old doors/window and installed the new ones. Then the detail guy did a fantastic job of professionally finishing each door and window, so they are very aesthetically pleasing. Then the crew cleaned up the area well before leaving. All of them were genuinely nice and respectful of our property. The windows and doors look wonderful. They open and close freely. The kitchen window slides both ways. And my home looks more open and modern. It's like the backyard is part of our home now. I definitely recommend the Window Factory. The renovations made a huge difference in my home and were a very good investment.

This is a great glass and window company. The technicians are knowledgeable, professional and…read morecourteous. They provided the service I needed and helped me with future considerations. I highly recommend this company and plan to call on them in the future.

Don't expect them to follow through on the "lifetime warranty". Granted, my windows were installed…read more25 years ago, but when I contacted them about a leaking window, it sounded like they would at least come to check it out, even knowing how old the window was. I've been ghosted - no response to my emails since my contact was going to "check with his boss". At least have the decency to tell me they're not going to live up to the warranty!

James installed a new front entry door at our home and he did a beautiful job! I had been holding…read moreoff on getting a new door because I wanted to find the right person to do the job. I was very impressed with all of the five star reviews James received and now I'm so glad I hired him because my new door looks wonderful. I'm going to have him install another door for me in the near future.

AMAZING! Backstory: I needed a new garage side door from…read moreyears of damage and it being a junky hollow door. I thought I could fix it myself but opt'ed to get a professional... SURE GLAD I DID! I did not realize how much I did not know about "doors"! I can't believe I didn't not do this sooner! James was super professional and direct. Great pricing and quality of work speaks for itself. Everything was done in just a few hours! I am excited to be working with James again on getting more projects done in the near future.

Absolutely love our door Sarkis did a great job advising and also recommending their amazing…read moreinstallers Armen and Edmond Did a super clean and precise job amazing to watch them in action Only downside I have all my neighbors asking me where I got the door and amazing it looks. That's a bonus for universal and the team. Thank you

We have purchased two doors from Universal Iron Doors, and we couldn't be happier with our…read moreexperience! We absolutely loved our first door, and we are so excited to receive our second one. This next door will replace our very old patio door, and we can't wait to upgrade the space with a beautiful, modern design. Our representative, Sarkis, was incredibly helpful throughout the entire process. He was attentive to detail, patient with all of our questions, and made the payment process smooth and easy. His customer service truly made a difference. I highly recommend Universal Iron Doors to anyone looking to purchase a high-quality, stunning door for their home. We are very pleased customers and would definitely work with them again!

I have been working with PB Specialized door and windows over a year now…read moreI manage apartments buildings and we do all the windows and doors with them Paul the owner he is very professional, he gets the sizes and order them very quickly for our convenience Also the have the best prices We will Always work with Paul and professional staff that he provides Thank you !

I recommend them for the reason they have everything organized and my door for my office was so…read moremessed up and they remodeled my whole office upgraded my door they went above and beyond . I had the best experience with them they are nice, polite, and very professional . I was highly satisfied with the outcome .if you are looking for a remodel new door or windows you can't miss out on them.

My experience with Todd was exceptional! He was very responsive, arrived on time, and his work was…read moretop notch. He kept me apprised of his progress, cleaned up before he left, & I paid the price I was quoted. He also provided me with a referral for other work I need done. Will definitely call Todd for any handyman needs!

If you're looking for a family friendly household handyman, this is your guy…read more My outside door wouldn't open and just from looking at a photo Todd told me exactly what the problem was as well as to order a handle & lock suited for the door. He scheduled an appointment promptly and did the work just as promised at a great rate. I can use my front door again: Would recommend and definitely return.

(This review includes a response to the business owner's reply)…read more I had a deeply disappointing experience with Paul's Windows, and I want to share it so that other homeowners know what to expect before working with this company. I reached out for a small bedroom window replacement and had one key requirement: that the new window, once installed, provide a minimum clear opening height of 13 inches. The sales associate, Art, confirmed via text that the manufacturer (Crystal Pacific) said it would: 13.1875", in fact. That was fine by me. But when I asked for that specification to be confirmed in the contract, in writing, Art refused. Let me be clear: I wasn't asking for a personal warranty on the product. I simply wanted confirmation that the installed window, as ordered and managed by Paul's Windows, would meet the functional requirement I had clearly communicated. Art repeatedly deflected, referring to "what the manufacturer said," but was unwilling to take responsibility for the result. When I asked for accountability, he became dismissive and eventually walked away from the job. I contacted Paul directly, hoping for a more professional response. Instead, I received a generic brush-off and a claim that the window wouldn't meet the specs, which contradicts what their own sales associate had already confirmed. Worse, Paul didn't acknowledge or engage with any of the valid concerns I raised around basic customer service, transparency, or professional responsibility. Ultimately, I wasn't asking for anything unreasonable. I was hiring a company to manage a job and deliver a specific result. If something went wrong, say, the manufacturer provided a window that didn't meet the spec, it would be on the contractor to resolve it, not on me to go chase down the supplier. That's what any responsible company would do. But Paul's Windows made it clear they don't see it that way. If you're okay with vague communication, contractors who won't stand behind their own work, and potentially being left to deal with problems on your own, maybe this company is fine. But if you want clarity, professionalism, and accountability in writing, then look elsewhere. § Paul's response below is a classic damage control move -- polite on the surface, but full of deflection and quiet rewriting of events. To clarify: the window in question would have met the required 13" clear opening. That wasn't in dispute. Art, their sales associate, confirmed that in writing and was fully prepared to proceed with the job -- until I asked for a simple written accountability. That's the moment everything fell apart. Paul's follow-up misrepresents the timeline and sidesteps the core issue -- not whether the window would fit, but whether the company was willing to stand behind the result they were being paid to deliver.

Really affordable pricing to replace 4 of my windows! Art provided a quote for one window and then…read morecame out with an installer to measure 4 windows and provide another quote. After signing the contract the windows were ordered and arrived in about 3 weeks. The installation team worked quickly and Art was there to see it complete. Retrofitted the windows to fit in my existing frames to avoid having to work on the wall. Added the grids to match the style of the old windows since I have a condo and HOA would probably have an issue if not everyone's windows matched since it's a shared building.

Very happy with the service. We had some wooden sliding doors that were very difficult to open…read more Called and Michael came out the next day. Took a look, explained what was wrong, and I agreed to the work. The price wasn't cheap, but he was very skilled and had a great attitude. I thought the doors weren't good and I might have to replace, but he let us know that they just needed some adjustment and new rollers. Now they are working as good as new. Only took a few hours. One year warranty. And to show what a stand up company they are, a few hours after he left, they called and said they overcharged me and refunded me the difference by Zelle. I mean, they totally could have not done that and I would have been happy - but it says a lot about the company. So, highly recommend.

Incredible customer service. My doors were adjusted in no time. Tom was terrific. I highly…read morerecommend this vendor above all.

This is the second time we've hired Next Level General Contracting. This time we had the primary…read morebathroom shower completely redone. This was a demo down to the studs, a new shower pan, tile work and all of the plumbing and electrical. Can't say enough good things about Guy and his team. The value and quality of the work was outstanding, and the work was done in a timely fashion. They were always great about respecting our home and keeping the work area neat at all times. We especially appreciated how well they communicated with us during the project. We have another project coming up, and look forward to having them do the work.

Guy and his crew are amazing. They demo'ed my guest bath, refinished the bathtub (it's 42 years…read moreold and now looks brand-new), installed vanity, toilet. Tiled the shower/tub and floor. Installed new lighting and painted. The new bathroom looks amazing. He also installed a new vanity in my master bath, along with light, mirrors and new backsplash. Painted master bath and bedroom. Installed new interior doors for the bedrooms and bathroom. Guy is easy to work with. Provides fair pricing and finishes the job on time. I have another project to start next month!