UPDATE: I have made 3-4 more trips here since my initial review and the majority of my visits have…read morebeen superb. I go with Sam or Tony for my mani and with Vee for my pedi and they always do a wonderful job! The very last time I went, Vee wasn't available, and I got my pedi done by someone else. Let's just say that from now on I will make sure she's there for my pedicure! I am happy with Milano Nails in Pearland, and am glad I finally found a place close to my new home!

If I could give zero stars I would. I'm extremely…read moredisappointed with my recent experience. My young children purchased a gift card for me at the beginning of April for my birthday, and just a few weeks later, the business was sold with no notice to customers. When I tried to use the gift cards, I was told they would not be honored, with no exceptions and no grace period. While I understand that ownership changes happen, it's incredibly frustrating that a business could purchase an existing business, and would refuse to stand behind purchases made just weeks prior. There was no communication, no transition period, and no effort to make things right for customers who supported the business in good faith. The new owners stated that the other Milano locations would honor the gift cards - that is not true. All are independently owned. At a minimum, a short grace period would have shown respect for loyal and LOCAL customers. Instead, this experience left me feeling taken advantage of and unlikely to return.

I am coming out of town and i needed to have my nails done. I truly recommend this place. It is…read moreclean, welcoming and fast service with quality. Definetly would come back again!!

Hi, I came to this nail shop after taking an Uber and driving about 20 minutes. The shop closes at…read more7:00 PM, and I arrived at approximately 6:25 PM. The service itself was going to cost $75, and I already spent $24 on transportation to get here. When I arrived, I was told that the nail technicians had already left because no customers were there. I find this very unprofessional. If the business is open until 7:00 PM, I would expect at least one or two technicians to remain available during posted business hours, or the business should indicate that it is no longer accepting customers. The open sign was still on, which made it appear that services were still available. To make matters worse, I now have to pay for another Uber to travel to a different nail salon, adding even more unexpected expense and inconvenience. As a business owner myself, and someone with a background in management, I believe business hours should be honored and customers should be able to rely on the hours that are posted. I wanted to share my experience so others are aware. Unfortunately, based on this experience, I will not be returning

This was my first time trying this nail shop since my Normal go to spot was not in my area to make…read moreit too. Very clean and friendly staff upon entry. Modern looking. There was no wait for a simple gel manicure. If you like coffee then their iced coffee was just like a Vietnamese coffee and I LOVED it!!! Highly recommend coffee. I will say I was slightly disappointed with the nail tech He seems to skip simple things like adding the cuticle remover before pushing back cuticles. He waited until end of painting my nails to do lotion and hot towels. I found this weird/different. Customer service was 10/10. I recommend and will be back to try pedi when I have more time

Tony did my nails and Min did my pedicure and they are perfection. I have been to a lot of nail…read moresalons and every one was below par. Some were egregiously bad. I didn't even glance at my nails once after they were shaped, they were perfect. I am so happy to have found this place, they're close and competitively priced, except your nails will be flawless here. Thank you Tony and Min!

Trish is amazing. So consistent. You can show her a picture AB's she makes magic happenread more

I've been coming to this establishment since they first opened over 3 years ago. I had a previous…read morerun-in w/ the manager Ken after he intentionally kicked my shoes to the side during a pedicure session. I called him out, but he tried to act oblivious so Vee apologized on his behalf. Reluctantly, I allowed her to convince me to keep coming. Today, I waited an hour for an appointment made yesterday. About 30 minutes into my session the tech informed me of a "new fee" for buffing. I asked for Vee and explained that I shouldn't be assessed this "buff fee" since I wasn't informed when she scheduled my appointment for the exact same service I've always gotten; in addition to the extended hour-long wait. She indicated she would speak to Ken, but when I approached the register he wasn't willing to wave the additional fee. When I reiterated the fact that I waited over an hour for my appointment he suggested that I was exaggerating until another customer spoke up on my behalf. Afterwards, he only offered to wave half of the extra "buff fee." While ringing up the other customer they tried charging her an extra fee for using her credit card; something they've done from the beginning, which is why I pay cash. She stood her ground and stressed that it's illegal to add a fee simply to offset the charges they're assessed by the credit card companies. Ken's blatant arrogance is easily remedied since I'll no longer frequent this establishment... But brazenly charging customers more for using credit/debit cards by calling the *cash price* a "discount" is criminal behavior that should be investigated.

Extremely Poor Service!…read more Be careful at this location. The quality and expertise is severely lacking. I requested shellac gel with my manicure just over a week ago and now my nails are chipping and hang nails are too many. Save your money and your time and go somewhere else. If I could give zero stars, I would!

Excellent pedicures from Jazmyne and Hannah. Had an appointment and was in on time. Very nice…read morehostess also. Very clean.

I got there at 7:15 and they close at 8 (I know!). The front desk lady help me pick what I wanted…read morequickly. I don't usually get my toe nails done because I have hideous feet & don't know what the different nail polishes are. The lady who did my nails, Sophia, was so kind & didn't rush. They were cleaning up & closing while I was still there at around 7:45 which is understandable. I apologized like 20 times but she kept telling me it's fine & did everything at a normal pace. Other employees were leaving and telling her bye but she was so nice. I was embarrassed & felt horrible. My nails turned out great! I will not be posting since, again, I have ugly feet but totally recommend here with Sophia.

The 5 stars is mainly for Tracy! She stays busy with customers setting appointments because she…read moredoes a great job. I kept trying to do a walk-in but she wasn't available, so I finally set an appointment. I love how my nails turn out each time. As for the overall salon, it's usually very welcoming. I like the structure of how things work from checking in, the waiting process, and the drink selection.

This place was amazing. Not only did the nail tech help me and bring me different color options but…read moretried them on my nail to see if I liked it. Also she didn't rush even though I was the only one there and an hour or so before they closed. It was a Monday after work so I was a bit skeptical because we all know that if we try to go to a nail shop the last business hour the nail tech will normally rush and do a shitty job... lol. I went to a different place before this one and they were supposed to close at 7pm. I got there at 5:50 and they told me they were closing. Places like Organic Nails and the peeps are hard to find.

It's the worst experience I ever had to do my pedicure their the technician basics washing my feet…read morenot cutting the extra skin around my my toe been requesting multiple times till refusing the 2 and name Anna said if I don't happy with the service she act like don't care and speak in there language but she so nice when take money from me what's kind people are they

Tu is an amazing nail artist and Tracy is so sweet! They both did an amazing job on my nails, I…read morelove this place!

I gave Luxe Nails several chances after starting there in August, but unfortunately this last…read moreexperience was the final straw. I've never been to a nail salon that cuts so many corners when it comes to dip powder services. Proper dip application requires removing the old dip each visit, yet I was repeatedly told that if I chose a dark color, I would need a completely new set the next time. That simply doesn't align with standard dip nail practices. I was also surprised to be charged extra just to trim my nails -- something many salons include as part of basic service. Over time, the focus here seemed to be more about speed than quality. What truly ended it for me was my most recent visit. The technician did a very poor job on my nails, and instead of correcting the dip properly, the manager placed shellac polish on top of the dip powder as a quick fix. The polish began peeling the very same day. I walked out extremely disappointed and will not return. Luxe Nails -- quality, integrity, and professionalism matter far more than speed or cutting corners. Customers deserve better. Tu really disappointed me and management doesn't take concerns seriously.