The lady who seems to be in charge here is extremely and unnecessarily rude. I have been to the two other UPS stores in the island and both have polite and professional workers unlike this store. If you can, avoid going to this one. read more

Today I learned UPS is a franchised store so the one here charges $5 to print out a shipping slip or $3 to use the computer plus $0.25 to print... while the one on Blanding (other side of the island) charges $2. The guy who worked here was polite. ... Whoever thought I'd need a home printer. Ugh read more

Amazon returnable items? They got you! Probably my shortest review since it's self explanatory with amazon returnable items. Just go on Amazon app and have them scan your QR code. The lady said they didn't need the box to return the items since they put them in a box to return all amazon items that day. However, Bring it in your box just in case read more

This store is terrible when it comes to excepting packages at this location. I've been told by workers to come when they open to make sure they are excepting packages. Multiple times I've been turned away because of UPS not picking up the back room. Erika is the manager and is nice. But something needs to be done between her, the franchise owner "Mahir" and UPS. She offers a 800 UPS number to call and complain which honestly is the biggest waste of time and is almost impossible to get a live body on the line about these issues. I wouldn't use any delivery service of UPS but am stuck using because of 3rd party sale. I recommend calling before wasting your time going here. read more

Shout out to Kimberly for being so amazing! My sister and I had to send multiple packages and were completely lost but she helped make everything so easy (printing, packaging etc.). We appreciated her help sm read more

This location used to be a sh*t show. The old manager was extremely rude and condescending as well as their entire staff. So happy to see new staff at this location that are actually helpful, very kind and welcoming when we come in and just provide overall good experience. read more

I can't remember the last time I gave a 1 star Yelp review. I came in here hoping to print some important documents from my computer and mail them. I tried to use their computer. It charged me $3.28 for 1 minute of use, had a user interface from the 90's and offered no way to connect to my laptop. So, I go tell the employee I'd like to print something from my computer. They charge $5 for an email but they don't have WiFi she says. She suggests I email it from my phone. I tell her it's not on my phone, it's on my computer. We repeat this conversation 1.5 more times because the fact that my document is NOT on my phone is not registering. What kind of printing and shipping provider doesn't have WiFi for customers in 2019? Time and money wasted for nothing but frustration. No apology for the inconvenience or offer to refund the money for the unusable computer services. read more

I have been a customer for 4 years and I am always greeted friendly by the staff , and my packages always are held for me with pinpoint accuracy. The staff is amazing and it's a reflection of the very talented manager Erica. She goes out of her way to make me feel welcomed and by holding my orders in an extremely efficient manner. Thank you for your service of 4 years, and here is to 10 more. read more

Horrible customer service. I came in for Amazon returns on Saturday, it is now Wednesday and it still shows as not sent. I will now lose my refund. Stay away from this place. The UPS store in downtown on Franklin is best. read more

Trying to send a document via UPS to Hong Kong. Erika can't find the postal code for Hong Kong so she told me UPS just probably don't deliver to Hong Kong When I told her there are many UPS stores and UPS trucks all over HK, her response was "maybe they only send thing out from HK, you know, to places that have postal codes." Btw she also charged me the envelope. Because while I was waiting in line, I wrote the addresses on it to save time. And also I will never in a million years imagine UPS "don't deliver to Hong Kong!!!" Erika told me "you should never write anything on it until you are sure it can be send." Which is true but in this case, quite ridiculous! So for anyone out there trying to send something to Hong Kong( you know, just one of the biggest financial hub in the world) maybe go somewhere else because this UPS store can't help you. read more

Do NOT open a mailbox here. Annual rental is nearly $500 compared to $250 at nearby UPS stores- double the price! Also, after three years of overpaying for convenience I tried to cancel my mailbox. The manager refused to honor the 6 months of mail forwarding indicated in the contract and unless I renewed the mailbox at the monthly rate- that's hundreds of dollars. The manager, Erika, lied to my face and said there was no such clause in the contract (you can download and see the contract on their Local UPS Store website). I've been shocked by rude behaviour, bad service, and a dirty store with broken equipment. But now I've been confronted with bald-face lies, which is just too much. I've sought outside remediation (what a hassle) and recommend you steer clear of this rude, ripoff store. read more

I went with my parents to have forms notarized. My mom will be having surgery next month so she wanted all her healthcare decisions in order just in case something bad should happen to occur to her. For the purposes of identifying the employee, he/she had long brown/black hair appeared to be transgender. He/she was very aggravated. He/she was sighing, and constantly rolling his/her wrists. He/she said outloud, "I just did about 16 notaries before you, so I'm tired." He/she then said to his/her coworker, "If anyone else comes in for a notary, tell them we don't have one." My parents and I felt extremely embarrassed as if we did something wrong or were being a bother to him/her. There were also other customers in line who heard him/her. If he/she didn't want to do the notary, all he/she had to do was decline before we got started. We paid $90 in services and didn't even finish notarizing the other documents we had because after the horrible customer service we received, we decided to take our business elsewhere. read more

I was amazed by how little info and help they are willing to provide for the costumers. Walked away from a customer without offering any explanation. Rude business. read more

Everyone here is really helpful and nice. I just had to send one package out (UPS prepaid) and I was literally in and out within 3 minutes. The staff here were so helpful to properly tape my package. I will only be coming to this location in alameda for all my UPS needs. Thank you again for being so nice ! read more

I usually come in here for my Amazon returns. But, if ever there is a line, they get you in and out of the store as fast as they can. Katrina and Danielle work their tails off and are super friendly. I will continue coming here! read more

I get COVID rules but they asked me to move to another space in the room, which I happily obliged. A few seconds later they asked me to move again since someone needed to use their UPS sanctioned computer. Which I again obliged- they then used the computer right next to me after I moved a third time......social distancing was not an issue then. Get your rules straight for the people who just need to return their COVID packages.... read more

Confrontational, unprofessional, rude employee, I believe the person's name is Erika. I had a return to Amazon with clear instructions, I was informed to not put the items in a box and to give it to the UPS employee to receive the shipping receipt. I have done this before at this location (with other employees) following the same instructions with no issues. When I got to the counter, I recall being uncomfortable as the person assisting me was rude and unprofessional before. I tried to be open-minded and figured they may have had a bad day, and also consider how hard customer facing jobs can be. I handed my package to her and she said 'that has to be in a box' I told her what I was instructed to do per Amazon, showed her my return instructions from the email Amazon sent me. She then said 'they won't take it like that, you have to buy a box or go get one'. I looked at my email again to confirm the instructions and asked her if there are any other options because of the conflicting instructions between her and Amazon. She then said, 'you can ship it like that, but if it gets damaged, you will have to pay and won't get your refund'. In a few moments what she was telling me changed from 'you can't ship it like that' to 'you can but won't get the refund if it's damaged'. Which reduced my trust in her abilities. As her story changed, so did her demeanor and the volume of her voice. It began to feel like a one-sided argument where she was the aggressor. I chose to ship the item as instructed by Amazon, and as she was scanning the item mentioned 'okay well, if they don't take it or it gets damaged, you gonna pay for it' and abruptly placed my receipt on the counter in front of me. I remained silent and uncomfortable as I placed the receipt and my phone back into my purse. She then loudly and mockingly said 'HAVE A NICE DAY', I at that point left the store without saying anything, feeling like I'd been harassed and demeaned. Looking through the Yelp reviews of this particular store, I also wonder if the case was because I am a person of color, mixed-Korean specifically and if that may be the reason for her behavior. There are many comments echoing similar poor behavior for this person and I just hope someone will listen before her behavior escalates any further. I am genuinely afraid to go to that particular store again if she is there because of her. This is unfortunate because before she started working there, it was the store I always went to due to its convenience and because the employees were always professional, helpful and non-confrontational. Someone needs to do something about that person before she does something to someone. She is a ticking time-bomb. read more

Unprofessional, and bad business practice. I called and they told me to come right away for notary service and turned me away at the door.

It's like they TRY to be unhelpful. Very quick to let you know what you don't have or how they can't help you, even before saying hello. They'll watch you struggle with packages as you come through the door without even offering to hold the door. Spend your money somewhere else. read more

Here's a perfect example of policies that probably made sense a long time ago but no longer do. But no one questions them or bothers to change them because minimum wage is below your pay grade. Dropping off packages with preprinted labels. I am told I have to wait in line to get a receipt... line is like an hour wait. So what's the point of preprinting things? Also there's a drop box 1 mile from here when I just went and dumped my packages and I didn't need to wait for a receipt. Think people. Think. read more

Absolutely the worst most horrible customer service experience. All service associates seem to just feed off one another and is just at their rudest possible behavior. There really needs to be some professionalism instilled at this establishment. read more

They wouldn't accept Amazon return because they were "full". The package I was trying to return was small, the size of an eyeglasses case.

I go out of my way to avoid this place. They've been rude to me on several occasions. You're a UPS store, polite customer service isn't a high bar to meet. read more

After our movers forgot several items, we had to ship a bunch to our new home. Trina was amazing and took great care of everything we needed- and it was a lot!! She knows her stuff and picked the perfect boxes for all of the items i brought in, very efficient and proficient at her job! Thank you!! read more

I've always had a great experience here. The staff works quickly and is helpful and friendly. It's always super quick, too!

I've been shipping out of here for work for 10 years and in general I'm very happy with their service. I have had a few packages "not make it on the truck" despite being there in time, but that's just taught me to use the site near the airport for super critical deadlines. Recently I've been getting unfriendly vibes from some staff members there. I mostly do drop-offs using preprinted UPS labels and can be shipping anywhere from 1-2 light packages to 150 pounds of equipment 2 day air. Lately I've been told that they can't give me any more pouches. They will give me one for each package I bring in, and I should use my UPS account to order my own. This is irritatingly petty to squabble over MAYBE 10 cents worth of pouches compared to what my company spends on shipping. And it's inconvenient for me because I'm a field rep and my HQ (where they ship by the semi-truck) is in CT where they print adhesive labels and don't use pouches so have none to send me. Really, if a regular business customer asks for a small stack of pouches to make drop offs quicker and less work for both of us....don't be so stingy. Know your customers. Relax. By labeling my own boxes I'm SAVING you work. read more

UPS kills me. Service is good overall as a franchise, but really one person handling everything, while the line grows from 2, to 3, then to 4 and FINALLY a chick emerges from the back, answers a personal call, while asking the crowd who's next. She let the person on the phone know, she's crazy busy and hung up. Wow. At this point there were 6 people in line, while they were helping me and another customer. Guess what?!!? If you were a TEAM player, you would have helped your coworker much earlier the queue. YOU made the decision. Live with it. Unfortunately your brand forces the customer to fill out a hideously long carbon form in order to ship any item. OR you have to have an account number. THEN the agent takes that carbon form and enters it into the system, generating a label. This is HORRIBLY inefficient. OMG. I was losing brain cells. Haven't mailed something from UPS in FOREVER. Today I was reminded why. Pretty cheap to mail a medium sized parcel within CA, but a 6" x 6" to TX, $18 INSANITY. I'm going back to the post office. Thanks. By the way, thanks for still accepting and scanning prepaid labels for FREE, USPS is charging for that. read more

The customer service at this location is at the bottom of the barrel. I will never return here after being discriminated against, passed over and asked to wait while all other (white) people were served first, and was then told to go somewhere else to have a document notarized. The clerk refused to share her name when I asked for it, and waved at me in arrogant confidence as I took her photo to send over to corporate. PLEASE AVOID THIS LOCATION! Visiting here will be a terrible experience. read more

The Lady who works here ..probably the manager has the worst customer service skills. I have never been profiled when sending teddy bear and toys like I was sending drugs and cash before. So incredibly rude. I walked out the door I'll never use this office again. I hope who ever is in charge there can fix the way this person treat people. I'll brave the post office this place is a waste of time and obviously a horrid place to work. read more

Wasted my time and gas coming down here and the store is closed. I've seen at least 4 other customers walk away after carry heavy boxes and ridiculous. Customer service sucked any way at this location but ridiculous. read more

Every time I have to do business with this location the customer service sucks. Every employee I've encounter have rude attitudes here. Do yourself a favor and go to the other Alameda location. They are much friendlier. This store deserves zero stars. read more

The staff here is professional, friendly and helpful, but I would suggest that the owner change a policy. At FedEx Office, I can print a shipping label for $0.15 in a matter of seconds at a printer kiosk, at this UPS store they require a $3.25 computer time rental plus printing costs. From reading other reviews, it seems some policies aren't customer focused and put the clerks in a position of dealing with frustrated customers. read more

I found this location through their website since I needed to return some items that I had purchased online. The employees are very helpful and seem good-natured. They would take my boxed items and even have helped place the return label during one of my visits. I am greeted with a friendly smile and usually out within minutes. read more

The UPS Store - Shipping Centers Near Me - Alameda, California

They won't ship anything over 50 pounds and if your expecting to be able to ship your Amazon order without boxing it up ahead of time even though Amazon says no box or label needed forget it. read more

I've been using this location since 2013 and have always found the staff friendly, helpful, and knowledgeable. Any disappointments I've experienced are due to corporate decisions and the local staff had no control over them. I keep a box here so usually stop in a few times a week. I'm always greeted with a cheerful "hello", often by name. That's a rare thing in these days of impersonal business practices. read more

I don't know why you are in business? Your website suck and your deliveries are never delivered. Just pass the business to usps and relax

I like this spot because it is close to my office which makes it really easy to drop off mail order returns. However, they recently started charging $1 for dropping off packages for USPS even though they accept them. I am not sure if this is a company policy or unique to this store. Staff is nice, though and there's rarely a line so that's another plus. Plenty of free parking, too. read more

Called ahead to make sure they would be open to accept my return. 5 stars for service I suppose although they said my package was too tall and I had to drive it over to the Oakland hub. They were nice about saying no. This review is for others to see so hopefully you don't also make the same mistake and drag your heavy Amazon return here if it is too tall (which is an unspecified height). Measure and call thIs location first or just don't bother and take it to Oakland, the best city in the East Bay. Total extra time spent on return: 1 hour. Tbh if you are a shipping center with such restrictions, you shouldn't even be listed online. Can you imagine if I went to the post office and they said my package was too large and I had to go somewhere else? read more

This is NOT A UPS STORE! Drove all the way here to do UPS business and they say they can't help because they are not part of UPS and to call a driver instead. Change your buisness name then. So misleading and useless. read more

Might help everyone to be aware these are retail franchises. I've done business with The UPS Store in Pleasant Hill for over a decade now, but recently relocated to Alameda and got my mailbox here. I've also used their printing, shipping, and drop-off services over the past six months since my arrival. In reading some of the reviews, a few things become apparent: 1. There's been a significant management change--for the good--since a year ago. Odessa runs the place today, along with Jo and others, and they are nothing less than smiling, multitasking, customer-focused forces of nature. I cannot speak to who ran things before; I just know Odessa runs for her customers...literally. 2. In scrutinizing some of the more critical prior reviewers, a peek at their histories reveals some tend only to post negative reviews (lots of "ones"; seldom "fives"). This may be because they feel more inclined to warn than praise, but it is worth noting. 3. There seems some degree of misunderstanding just exactly what a UPS Store is, how it operates, and that they are indeed a for-profit entity. And, yes, they are under contract to abide by their franchise rules, which do include things like those $1 handling fees, etc. [I recall when the owner of my previous UPS Store explained the company enacted a policy change where they would no longer supply blank (free) UPS shipping labels for drop shipments...but to be clear, they do still accept these shipments.] Along those lines, how could they possibly keep their doors open if they accept, process, and outbound shipments with zero compensation for themselves? If customers want free service, they can go to their local US Post Office, or official UPS terminal. UPS Store is just that...a *store* which renders services for fees. So, if you haven't been in for a while, and you can accept the speed and convenience of a fee-for-service business model, you owe it to yourself to stop in and give Odessa, Jo, and the others a second chance. As for me, you'll never find me standing 30-deep in the line at the Post Office. No thank you. read more