YO it's raining today so I already felt under the weather. Came in to send a package with a line of 4 people ahead of me. Kennedy was working by herself and helped all the customers in a very friendly and professional manner and the line moved along very fast I didnt even notice the wait at all. Every customer I noticed left with a smile. Even the mail man came by. He was cool. Smooth sailing at this UPS store read more

Apparently, it is ok not to wear a mask in this store. Came twice last 10 days and found same mother, daughter (with baby) not wearing a mask. When I confronted them they made fun of me "if it is working for me" . Update: came back everybody was wearing masks. read more

The UPS store has never failed us and continues to provide us with the highest quality shipping and receiving out there. Neil the store manager makes you feel right at home and the employees are fantastic, so come in and do your shipping and say hi to the gang. read more

Kennedy was exceptional with her positive attitude and superior customer service. I would definitely recommend this UPS store to my friends and family members. read more

This is an excellent UPS Store. And I've been to many in the San Jose / Silicon Valley area. The place is clean, spacious and was decorated perfectly for Halloween (2 weeks to go!). Susie Barbaran was the wonderful sales person who dealt with me. I needed to mail some boxes, and live scan fingerprinting and then I was confused about how to best send my paper work asap without having to spend too much. Susie went out of her way to be friendly, efficient and she also specifically helped me with what different options were available to me. It's rare to find such a positive energy person on a Thursday afternoon! Highly recommend this store and Susie! read more

Thanks to Kennedy for the fabulous service in getting my package mailed out today! Fast, friendly service! read more

My experiences with UPS store in the past weren't positive, so I decided to check on yelp review and drove a bit further today. First of all, the place is clean and organized. The best part is Vera was very attentive. She greeted me when I was waiting, and was very cordial and professional when helping me. I definitely recommend this UPS store and hope other UPS stores can learn from this one. read more

I wanted to find a place with good quality print and customer service. April had done a great job in my print and I appreciate her quick response to any of my concerns. Thank you April I am a happy satisfied customer and will be returning read more

I came for Live Scan finger print. Great Service. Was very happy with their service. Arpril Boozer Notary and D Sale's Associate was very helpful. She emailed my documents ,and faxed them to the source. They care about their customer ! Thisis the UPS store you want to go to.. read more

I recently shipped out some musical equipment and the customer service I received from April Boozer was so professional and helpful! The store was very nice and very clean! I look forward to doing more business at this location. read more

Kennedy was great! She made shipping all my boxes fast and easy! Highly recommend this store.

So good to know there is such a competent UPS store, April was very professional, and on point. I was stressed about mailing back my defective modem to ATT, and she made it painless. What a turnaround from the terrible experience we had at the UPS on Bascom a couple of years ago! April's store will be my go to store, though it's much farther from our place, and there are okay alternatives, such as Staples and Fed Ex office. read more

I have always found the staff here super helpful and they definitely know what they are doing unlike some other UPS places I have been to, so I definitely recommend this one to go to! read more

I use this location for shipping out on a somewhat regular basis because of the close location to work. Never had an issue and the management and employees are always very helpful. However.....you may want to get keys cut somewhere else. I had five keys cut, two of which actually worked. Returning, the owner re-cut the three that did not work (originals were the wrong type) and only one of those worked. Doing a side by side you can see clearly that they are not even close to the original. I cant be too angry, afterall it was around $9 for the original cutting and the replacements were no charge, even though they still dont work. In the owners defense, it was busy when I came back the second time and he was in a rush but I am going to go to a locksmith to get copies now. read more

Associate Boozer is fantastic! Go to her for your notary needs. She knows what California is particular about and we needed this. Easy parking in this clean shopping area. read more

Kennedy is so helpful and knowledgeable! She takes great pride in packaging up my items very nicely which I really appreciate. I highly recommend going to this ups store ! read more

Attention anyone going to get their Live Scan done here, don't do it. If you need to go back here to get them re done, they will not accept what the Department of Real Estate gives as notice of the rejection. After weeks of back and forth with this store, the Department of Real Estate, and the Department of Justice, nothing is fixed. According to my correspondence with the DRE, they say the UPS store is in their right to ask for the DOJ rejection letter. However, the DOJ will not give you this letter, and the DRE also cannot get and forward a copy of this letter. What this store is asking for, according to both the DRE and the DOJ, cannot be produced. DRE tells me that every other store does this no problem, so they don't understand why this store won't do it, but their hands are tied essentially. End of the day, DRE tells me I am out of luck, and to get them done at another place and to pay again. Save yourself the hassle and just go somewhere else. read more

Went to UPS and was greeted by friendly staff Zakiyya. Went there to ship out a package. Zakiyya took it and confirmed with me that it would go out that day. Whole process took five mins. Would come back again. -panda read more

Great service! Staff went out of their way to get the boxes i needed from another store, and helped my partner through a long shipping process. Couldn't have done it without you! read more

I like everything about this location. It's clean well organized and great customer service. Jasmine has helped with all my shipping needs as well as being excellent at creating invitations I've also had important documents notarized. Jasmine is a remarkable staff member and I will return to this location for all my UPS needs. read more

I had a particularly difficult package that was giving me the run around. What was beginning to be a frustrating situation turned out to be an easy fix. Vera was so helpful and sorted everything out for me. Thanks!!! read more

I come here often to drop off my shipment for work. There is never a long wait. Staffs like Zakiyya and April here are always helpful and friendly. read more

I rarely come into this UPS store but I decided to come in since I was in the area. Which I am happy I stopped by, I was attended by this girl named Vera. She greeted me from the moment I walked into the store, had great customer service and she also answered all of my questions. This was a great experience compared to other stores that I have been to, I will be coming back! read more

My family and I have been coming to The UPS Store for several years and for several services. We've had the opportunity to get to know April Boozer. She has always treated us with great respect and has been extremely helpful. She is very customer service oriented and cares about us customers. She is very pleasant and always willing to provide assistance. We highly recommend this UPS store and you won't be disappointed with April's customer service!!! read more

This UPS store is great. Specifically April she is always patient and helpful every time I go in.

I have been a member at this store for the past 3 years and have always had good experience with them. The employees here are friendly, efficient and helpful and the store is neat and clean and well organized. Would definitely recommend. read more

I felt really bad for the lady working, I got there and there was a huge line out the door but it she blew right through the line. I only had to wait a few minutes. This store is way better than the one by trader joes. Ill be back read more

The owner and manager of the store incredibly unprofessional and blatantly unhelpful. I was told I received a package but I never received it. After a month of telling them this, I finally got through to corporate to open an investigation and almost instantly they found my package. They made a mistake and refused to correct it until corporate created an investigation to find the package instantly. I do not understand how this has almost five stars, they must be paid reviews. read more

Excellent customer service! Kennedy went above and beyond to help with Notary service needs -- confirming the right docs to bring, notarizing it quickly. Thank you!! read more

I have my PO Box at this location and they're always great about handling my packages. Everyone at this location is super friendly, knowledgeable and helpful! They are definitely hard workers. I most often interact with April and Vera there and they are two of my favorite people when I'm going about my daily errands, it feels like stopping to see a friend! Especially in these crazy times, it's always nice to see friendly people especially when you have to go somewhere on a regular basis. read more

Legit, the ladies in here are great at their job. Every time I come in, they always are there to greet me with a smile. Vera and April, keep up the great work! read more

Kennedy was such an amazing representative. She handeled multiple customers at once with a lovely personal touch, yet very professional.

We had a total of 8 signatures which needed notarizing on a busy Saturday. April was very patient and helpful as we sorted through and signed all of our documents. She provided us great customer service. read more

I had a pleasant experience this morning shipping a package. I was attended by Kennedy. She was very pleasant and helpful. The whole transaction took less than 5 minutes and she got my order right. I've been here before and will continue to come back to this location for all my shipping needs. read more

Come in for a notary. Was super quick and efficient and April was very pleasant with great customer service. Would definitely come back for future needs again. read more

April was such a great help! She helped me with my live scan fingerprints and I was in and out in a matter of a few minutes!

Susie Barbaran was awesome. She got me in and out of the store in no time. Very friendly. One of the best ups location experiences I have had. Some of the other branches I have been to weren't as friendly or timely. read more

There are about 5 UPS stores within a few miles of my place, but will definitely seek out this one in the future. Susie is a wonderful employee: friendly, attentive and super competent. I came in needing mail, notary and copy services and the team handled all my requests efficiently and professionally, while still making it feel like a 'neighborhood' store. Super impressed! read more

The only place I trust. The staff is reliable and friendly,y packages have never gotten lost or have experienced an issue.

My time sensitive package that I sent overnight priority was delivered 2 days late which ended up costing us over $7000. No effort from the store to help me track or find out where the package was and when it was going to be delivered. At day one of being late, they simply said to call USPS since that is who they use a carrier. At day 2 of being late, they did not return my phone call. Lesson learned. Next time....FedEx read more