Thank you the manager, Jocelyn for providing such an excellent service. Went out of her way to go above and beyond for what I needed, no questions asked. Very much appreciated. read more

Even if the line was long they were able to assist me right away. I appreciate the associates for being helpful despite how busy they were. Very friendly staff & I appreciate how they give me packing recommendations for my shipment. read more

Stopped by here to print out one paper on card stock. When I walked in the and told the girl what I needed she asked if she could put the card-stock in the printer in the front and then decided to do it to the one in the back. She had me email the form to their system. Sent the email and another lady came from the back to finish. Paid and left and then looked at the receipt and realized the price of $4.14 for one piece of card stock to be printed is quite steep. On my receipt there is a $3.50 "customer service comp" .50 specialty paper and .09 8.5x 11 copy. THEY ARE CHARGING $3.50 TO OPEN AN EMAIL AND HIT PRINT. ONE PIECE OF PAPER. ONE PIECE. $4.14 for one piece of paper. Let that one sink in. I called the store to ask the lady and she said yes, because I had them print it that is the service fee. She said if I would have done it myself it wouldn't have been added but since I needed card stock she had to do it. I told her they have lost a customer because I could have gotten this printed at postal annex or Office Depot for $1.50 at the most. I needed notary services too and asked pricing but I will now be going somewhere else as I will drive father away from my home to get services instead of paying hidden fees to this business. I will never go back here again. read more

The UPS Store - Shipping Centers Near Me - Chula Vista, California

Customer service here is terrible. The employees make it seem like they're doing customers a favor and not like they are getting paid too. Brought an Amazon return in and it was a long box and I accident's bumped the register screen and he got irritated even though I apologized. Then as he was doing my return he asked me a question about and when I asked him to repeat what he said because I didn't hear him he just said "never mind" with an attitude. Last time I'll come here for a return. Just happy the 2 returns I've made here have made it back to Amazon. read more

This store is BUSY but the staff is friendly and efficient. I'm my go to for Amazon returns. They're always helpful.

Worst customer service I've ever experienced. Been here three times with the same guy and he's always extremely cold and unfriendly. Doesn't even call you up, just mumbles things under his breath. Young Asian guy. Why would anyone support this location when he's acting like it's an inconvenience to speak to you. I will make sure to never come back here again. Read some of the other reviews clearly everyone is complaining about the same person but nothing is being done. read more

Worst customer service anywhere in the Eastlake area. I suggest you take your business to Postal Annex. Postal Annex is friendly, helpful and NOT staffed with younger employees that have attitudes and zero customer service skills. read more

Huge thank you to Jocelyn! Usually I don't look forward to sending back my amazon packages but with her help I was in and out without any headaches. read more

They have the friendliest staff here Jocelyn & Mariel helped me a lot with my amazon & at&t returns. Amazon made it confusing for me because they provided different codes & instructions but with their assistance everything went smooth. The line was long but they were able to accommodate me quickly. They are very patient & will walk you through & answer questions if you need any help. I just felt bad that one of the customers felt so privileged that complained about packaging & taping fee were charged and was so rude to the store employees. It is not their fault that he chose not to read instructions. These people DO NOT work for amazon. It is clearly stated in the AMAZON INSTRUCTIONS THAT PACKAGING RATES APPLY for some packages if yall just read instructions. PS: Anyone doing Amazon Returns READ THE INSTRUCTIONS before hand. read more

Every time I have an Amazon return, UPS gives me the hardest time. Today was the worst experience. Plain and simple they have rude employees and bad customer service. read more

we had a PMB at this location for close to four years. why we stayed that long, I don't know. consistent lost packages. misplaced. couldn't find them. there was always a reason or excuse. there are never enough employees at this location. I do not recommend using this location. I gave an extra star because there is a chik-fil-a close by. read more

Mistakes on my packaging and has the worst wait times. This place is severely understaffed so the wait time is crazy. Do yourself a favor and drive 10 minutes to find a larger location. read more

Today I went to this store to return my Amazon package and a girl named Ivana served me. From the moment I walked into the store, she seemed unfriendly and unapproachable, and she kept humming while I talked to her. I felt like I was begging her for help, she had a terrible attitude. She threw my package super heavy on the table. and she made me do everything, such as stick tape It was a horrible experience, and next time I will drive an extra 10 minutes to go to another store instead of coming back here. read more

one worker there doesn't know what he's doing or how to help customers. Had a confirmed package delivered and the guy working couldn't bother to even help look for it because it "wasn't in the system". I found it myself and dealt with it on my own. Hopefully next time the employees on shift actually give a crap about customers and their items read more

I came to drop off my ups return put was not taped the cashier told me I had to pay $1 for him to tape my return. I made returns at at of ups stores and this never happened. what a scam. read more

Had an appointment for the notary, so I raced home from work. When we got here she had left for the day. No call or email.

Alicia - thanks for your hospitality. You Make up for all the bad UPS experiences. Lol. You rock! read more

This is the worst experience I have ever had. I sent my teenage son that is in Hawaii working and studying. I sent his vehicle registration so that he could register the vehicle in Hawaii and Joshua lost my package. I paid $168 plus and it never got to the destination. It's been two weeks and I'm still waiting for the manager to call me back. Please just call me and find my package. read more

I use this location pretty frequently. Staff is always friendly and pretty efficient. USPS prices will be higher here but if you are shipping larger items UPS is the way to go. The notary service is super convenient also! read more

Rude stuff always. They don't even acknowledge you here. Also I sent a package to get returned and it was lost or stolen when I went into this store location read more

Poor customer service on a Monday morning from the short Asian lady. Was coming to this location for years because they never required me to tape up a box, which takes 2 seconds. She reminded me of their company policy that all boxes must be taped first. so looks like I'll be going to FedEx from now on when the choice comes up. No clue why it all of a sudden became a big deal today, for absolutely no reason. Wonder if they ever thought convenience was one of the reasons why I took my packages there in the first place, I guess not. read more

Our son's computer kept getting blue screen and it was under warranty, so we sent it back using UPS in Eastlake. We paid for the insurance. It got damaged during shipment and UPS had us pay for the repair, with the promise to reimburse us after the fact. I don't know how many months and how many phone calls from us (not ever them reaching out to us) later and we still haven't been reimbursed. Yeah, yeah, sure people at the Eastlake store are friendly enough and blame the headquarters, but at some point that has no value. We're at the cry wolf point now. Why should we even have to pay up front for the damage UPS caused is beyond us! And then not reimburse us for it! Probably the worse customer service I have ever experienced. read more

I just wanted to give a shout out to Jocelyn! Even though I came in with a lot of packages to ship out, she didn't get overwhelmed and took care of all my needs. I will most definitely be coming back due to her attention to detail and customer service read more

This UPS store has the nicest employees. Daniel & Mariel were so patient and helpful with my project. Their patience and kindness was amazing. Thank you UPS P.S. I was making a sign for my parents lost Kitten and they were so helpful and creative in the process. It blew me away. Thank you read more

I was disappointed when I arrived at this store earlier today after making a appointment online with a notary for 1pm and the associates working explained the notary doesn't arrive until 5pm and does walk-in services. I made my appointment in advance online and received 2 confirmation emails, including a reminder this morning about the appointment. I scheduled my whole day around being able to make this appointment and needed it to mail out a form by tomorrow. The sales associates couldn't have been nicer and explained that they don't have access to the website to fix it. I hope the management can help fix this issue so that it doesn't inconvenience others in the future. 5 stars to the staff, 1 star for the service as I wasn't able to get my document notarized here and had to take my business elsewhere. read more

I did a mailing there and the package was lost.. I reported it to the manager who submitted a claim. 4 months later and many many calls I finally got a check only to find out they only paid 1/2 of the value. WTH!! They claim that is all that was covered. Again WTH!!! Never able to speak with the owner. Who seems to alway be on vacation or not in. Don't use this location! read more

this is the most greedy UPS i've visited!!. The employees try to always push to charge for even a tiny piece to tape. Even when I bring a box they try to push me to buy one there and try to find excuses why my box won't work. I have not had this pushy sales people with attitude in other mailing companies. read more

In order to save you wasted time, whatever you plan to do at any UPS store be sure to CALL AHEAD and make sure they know what they're doing. When we needed passport photos a few weeks ago, two Chula Vista stores including this one said their photo machines had been inoperative for months/years with no plans to repair or replace them. I'm glad I called first. Furthermore, the Eastlake UPS store is very poorly run. I took a heavy bag of shredding, over $20 worth which was paid for beforehand of course, and was then told by the clueless clerk to leave the bag just sitting there in the lobby because he didn't know how to do his job. Apparently the combination to the shredding bin is a mysterious bit of esoteric knowledge available to only one select and extremely unavailable and remote individual because even calling someone didn't help as that person was equally ignorant of how to perform his duties. So rather than making a big deal by asking for a refund and leaving with my huge and heavy bag of papers, no, instead feeling discouraged, I stood there for over an hour, putting each paper in the tiny little slot one by one. Sigh. So call ahead for shredding, or even the simplest task, really, but especially for shredding, to make sure they know what to do before you go all the way there just wasting your time. In this case I literally paid them to waste my time. Sigh. read more

Need printing services? SAVE YOUR MONEY, AND GO TO OFFICE DEPOT DOWN THE STREET! I have never had an issue with this UPS store, and I was a customer until today... I went to print a document, and they wanted to charge me $1.10 PER PAGE! I have never paid so much for a printing service. I was going to pay about 30 dollars for printing 28 pages.. I have printed this much before and NEVER was charged so much.. Needless to say, I declined the service, I drove to office depot.. and FOR THE SAME SERVICE PAID ONLY $3.45! I WAS OUTRAGED. NEVER WILL I GO BACK TO THIS UPS. OFFICE DEPOT IS MY NEW GO TO! read more

I used their notary services. I was happy with the service and prices are competitive. My husband also uses their shipping services and prefers to go here. Thanks UPS! read more

Overall good service but the lady with the green hair was unprofessional for no reason at all towards me. She wasn't even the one helping me out. I had to go outside to retrieve my phone from my car (I forgot it to see my shipping label) then outside again to receive service so my label would send via email to the guy helping me out. Yet again, I had to go back inside to look at the e-mail they post on the back of the computer to use it and she proceeded to say "stop coming in here" in front of another customer. I didn't say anything and walked back outside for my e-mail to send so I could leave. I'm not sure why she felt the need to say that when I wasn't bothering anyone or intervening on any other customers time. read more

I always process my Amazon returns here, they always work so efficiently. I usually happen to go in when it's not super busy so I'm in and out in about 2 minutes. I love it! read more

It's 821am Wednesday May 20. 2020 still not open. The sign said open at 8am. A lot of people waiting for them to open.

When I needed to turn in my internet box. Mariel was so helpful. Great customer service. She helped me through the process because I had no idea what I was doing. Very kind and polite. I appreciate the patients she showed me and the welcoming feeling from this location was exceptional. read more

This is the best UPS store I have had the opportunity to do business with. This is great news because the location is so close to our new home. I had previously stopped using UPS and was sticking to FedEx. Now, I only come to this Store for all of my shopping and Notary needs. YES THEY DO NOTARIZING! Im happy have this store in my neighborhood. I think the success of this location is mostly due to management. Thank you Radhika for keeping the place running smoothly. :) read more

The UPS Store - Shipping Centers Near Me - Chula Vista, California

These stars are all for Alexis! Super intelligent and extremely kind. I was so stressed and I had an awful attitude but you wouldn't know it by her response. She stayed friendly and professional the whole time. Before I left I apologized and she was very gracious. This isn't the closest UPS store for me but it will be the only one I go to now. I just hope the store owner knows what a gem he has in Alexis. read more

Inconsistent policies, very unprofessional...and it always depends who you talk to - no standards. Has taken me several trips, several times until they straightened themselves out. They don't answer the phone, and has no answering voicemail. When they are busy and I kept calling, they would pick up and immediately hang up. If you need UPS, it is worth the trip to another location. If not, go to another franchise entirely. read more

Diego greeted me today with a welcoming smile and had all the information I needed even while asking serval detailed questions. He was very detail oriented and provided the most professional service I have ever received in a UPS. I feel assured my package will arrive safely and I left feeling confident all of my packages and requests were done correctly in a timely manner. read more

I would just like to say that i am not a difficult person at all, but this worker Erleen at the UPS store made me so upset. She was very rude and looked like she didn't even want to be there. I ended up leaving and going to the actual ups office because i couldn't believe she wanted to charge me extra for packaging that was prepaid. read more

When I was there, the line was super long, which isn't all that bad. The person ahead of me needed a printing job that was apparently done on paper with things already on it, which ruined her order. Then someone on the phone mentioned their package was missing and never got shipped (this should have been my sign). I barely got a shipping email a day later, showing that the name is wrong on the package, so I know it won't be delivered. I keep calling and I'm on the phone for more than 10 minutes but they won't answer to try and get it fixed before they ship it. Annoying. Don't come here, they don't know what they're doing. read more