LONG STORY SHORT - DON'T ORDER PRINTS. I was about to give this place 2 stars because I've been able to drop off packages easily (which literally means scanning a QR code, give them the item, and leaving), but I'm too furious to be generous. Onto the story, a few weeks ago I put in an online order for "quick prints and copies" seeing that, on their website, this service was seemingly running and the store was closest to me than Fedex Office (my eventual savior). I needed about 60 pages to be printed. I put in my prints, my credit card number, and waited for it to be done the next day. Next day, I go in and lo and behold, they could not find my order BECAUSE THEY DON'T DO QUICK PRINTS AND COPIES via online anymore despite my ability to still put the order in for this store. Okay, no problem, they told me I could send my documents to their email for them to print "free of charge" and then come back. I went home, tried to upload my documents to email to them, but it was too big for email. Again, no problem, let me call them to work something out. I'm generally a patient person so I got this with a smile on my face. ...NOPE, THEY DON'T ANSWER THEIR FLIPPING PHONES. 4 times. I called 4 times before just going over there again. I went in for the second time to just get a refund instead. ...NOPE. No one could issue a refund because there wasn't a manager available. They told me to come back closer to closing so that "Alex" could help. I left frustrated, but hopeful, and returned for the third time that day an hour before closing. "Alex" was not there, but there was another man who seemed nice enough to help. He took down my phone number, made a copy of my receipt, and promised he'd get into contact with the UPS office to help me with my refund and that he would call me in a few days. Kind fellow. ...NOPE. I waited patiently for an extra week and heard nothing back. I tried calling their store and, surprise surprise, no one picked up. So, I called the general customer service number (where I waited 20 minutes) I found on the UPS website and the lady couldn't even understand what was going on and asked if I needed a shipping label...FOR WHAT?! MY DIGITAL ORDER THAT NEVER GOT PRINTED?! Then she asked if I needed someone to pick up my package...I...okay...not working out. She sent me to their "billing" department where I can talk to someone about refunds. SWEET. But never mind because I needed a tracking number ON MY DIGITAL ORDER THAT NEVER GOT PRINTED. So, I hung up because it eventually brought me back to square one. To conclude my essay, I called my bank and they helped me out and found out the transaction never even went through even though UPS took my card number so...Merry Christmas. read more

The employees at this location just "barely" greet you, it seems like none of them really want to be there (I mean obviously work is work, but it shouldn't exude through to the customers) . They are just not very friendly honestly. And they don't even try to give a positive customer service experience. They are just super robotic and they don't even try to work with you. When I walked in another customer was storming out SUPER angry. And the short Asian girl with long black hair (don't know her name) looks at me and says "Well idk why she's so angry sheesh" Then it's my turn and I could see why the other customer was annoyed. I was sending a package back to amazon and I had to print the label, but they charge a flat rate of $2.10 for the first 2 minutes (even though it's a 30 second process)+ 10-20 cents to print 1 (ONE) sheet of your basic black and white paper. Just take the extra minute or two to go to the Telegraph canyon location! They are VERY friendly, helpful, and accommodating. And they only charge for the paper you printed as they should be (I forgot the exact price but it's 10-15 cents or something)...even Office Depot charges a better price than eastlake and it's only for the paper‍ read more

I went there today and young oriental girl help me, I new the price of shipping was less because I did it at work and my printer broke, anyways I asked why so much she kept on changing the measurements of the box and kept giving me lower price than told me Needed to be bigger box which is not true. All she kept on doing is trying to get more money out of me. From $48 to $32 Wow how stingy, just trying to rip me off Never going back again read more

I should have posted this along time ago, but I didn't have time. They provide friendly and fast customer service. Will always be my go to place when shipping and returning items. Thank god this place is here for my amazon purchases. Thank you read more

They are professional, the place looks very unorganized and they don't do a good job at taking passport pictures.

Store says it opens at 11am, 20 minutes past 11 and no sign of opening, line of at least 10 people outside and everybody is frustrated. This UPS store is trash read more

Ann was sooooo helpful! She helped me by printing out my whole masters thesis (about 200 pgs ) and packing it for delivery while still being helpful and attentive to other customers. This lovely young lady made the store a winner. She's got a bright future ahead of her. read more

Ups associate Alexis was super friendly, very patient and had a smile on the whole time she was helping me with my amazon return. I have felt with other ups associates at other locations but her amazing attitude was extremely pleasant and made my experience amazing. Thank you. read more

I might say despite some other not-so-good reviews the customer service has improved a lot. I have been coming to the store for several months now and my experience with the employees was excellent. They are helpful and customer service was above and beyond. Keep it up. read more

As my local UPS store, they're a real godsend for me as I tend to mail and ship and return things. The staff here is super friendly and knowledgeable and are very quick to help out with customers such as myself that walk in looking confused. Rad, in particular spent a good amount of time helping me out send a package to my friend in New Zealand. She was able to tell me how much it would cost with each specific modes of shipping. She also was able to recommend the best mode for shipping and was very entertaining while doing so. Suffice to say, I'm a big fan of this place. read more

I probably come to this location at least once a week if not more. Always someone at the front waiting to assist you with printing/packages/notarizing. The women are friendly and even when busy because of the after holiday season they still helped you with anything you needed. It's so nice to have one close to our home without having to go to the main Post office for mailing supplies. Keep up the good work! read more

This store has the worst customer service I have seen! All they want to do is sell you more so they make money. Fyi you can only send boxes thru UPS in only a brown box. NOTHING ELSE WILL BE EXCEPTED, according to the brain surgeons they have working there. As an employee for ups for over 10 years I know this is complete bs! GO DOWN THE STREET TO POSTAL ANNEX FOR ALL YOU SHIPPING NEEDS!! read more

This ups store is great. The staff is always super friendly and helpful and they know me by name. Raadhika (Rad) the Manager is awesome. Thanks for all of your help guys and keep up the great work. read more

Made a Notary appointment and when we showed up we were told the Notary wouldn't be there for an hour past our appointment time! I understand delays can happen BUT I left my phone number when making the appointment online!!! The Notary could have called me!!! My wife had to leave work early to make this appointment!!! That cost us money in missed wages and I didn't receive any services. Total waste of my life. read more

I came here to ship a package today and a young lady named Maria helped me. She was very polite and efficient. Althought I stood in line for a while.. I would definitely come back again. 5stars read more

I have to say that sending out packages and going to the post office is not my thing. I was hesitant to go to ups and to have to pay higher prices just to avoid my fear of the post office lines etc (especially with children). Alexis helped me with my giant box and made me feel comfortable even though I had three active boys. Thank you for making this trip easy for me! If you need to send packages and you have kids in tow SKIP the post office and come here! read more

Very convenient location. Faster service than other stores. Not the friendliest staff but they got the job done.

Great customer service!!! The employees are helpful, informative, and have a great attitude. It definitely beats standing in line at the post office. Also, the review below me is referring to the UPS Warehouse on 2300 Boswell Court, not the 2127 Olympic Parkway store. read more

I like to come to this place to place to print, scan things out of my emails. Even though they only have one computer it's pretty much always accessible (not many people know they have one available). Its cheaper to print out here then FedEx. The staff is very helpful and fast. Nice people. read more

The UPS Store - Print and scan - Shipping Centers Near Me - Chula Vista, California

We love the personnel, the notary service is fast and friendly, printing is a breeze. The problem with this location is they either don't have or don't run A/C... so you can expect sweltering waits in line, with the front door open, letting in more heat. Only visit early in the morning or go elsewhere. read more

This store needs training for their employees. 1. Not all employees know how to scan a document to a memory device 2. Employee scanned photo to a pdf versus a jpg file 3. A memory device was left at the store, I called twice to see if they found it. The employee was emphatic that it was not there. By chance I went to the store, same employee on the phone stated that they did not have it. Another employee opened their lost & found drawer and there it was. Service is very poor. read more

Literally the best customer service I have ever experienced!! Hands down, Radhika and Mara have processed printing and notary services of several personal pieces of information and I appreciate their knowledge and professional demeanor! I joke that i will "see them soon" and I usually come back within 48. Much faster, and more convenient than the traditional post office!! See you soon ladies ! read more

Never had an issue at this place. Everyone is professional despite long lines and requests. Recently went there to return some Amazon items and despite my poor cell signal to retrieve the barcode for them to scan, the lady who helped me was patient and understanding. read more

Had to return to large boxes of Xmas tree revolving stands for a friend. I can't say enough of how kind and helpful she was. She even went to my car and measured the box to give me an estimate on postage without me having to carry the box in while we decided on what to do. She is a 5 star employee and UPS is lucky to have her. read more

Man, can u find better customer service around Eastlake? Nah hardly doubt it! The gals there do whatever it takes to make sure you are satisfied and help you out even when you do not conduct paying transactions! They even help me out during my fundraisers, great place! read more

I use this location pretty frequently. The staff is always friendly and efficient. The notary services are very convenient. Rhadika (the Manager) specifically was juggling a line of customers on a very busy Friday afternoon and displayed calm, effective customer service while some a few of the customers were being unreasonably difficult. Keep up the great work! read more

Worst customer service! Owner is very confrontational! I normally come to this location because it's convenient. NOT ANYMORE!!! I went to drop off some packages and asked if they can do me a small favor and help me tape up the boxes. The employee said it will be $1.00 per box. WHAT?! I have been in this location countless times and never was I ever charged for tape. All other UPS stores I've been to has never charged me either. So here comes the racist owner arguing with me over a dollar. It would be one thing if the owner said it is our policy to charge for this service and we should have charged you the previous times. Trust me it's not about the money, it's about approaching the situation in a friendly professional manner which the owner lacked. Imagine going to a restaurant and your meal arrives but you don't see any utensils. You ask for utensils and the waiter/waitress says it will be a dollar. Does that make sense? I left with my packages and brought them to another UPS store and guess what? They didn't charge me for tape. read more

Really helpful staff and friendly environment. Jessie was extremely patient, and made sure that I had some options for transferring my mail. She provides great customer service and obviously takes pride in her work. Not too impressed w the future charge of $3.50 for printing documents though. read more

UPS service here is great! VERY SPECIAL mentions to the nice, friendly and pretty gals - Lyn and Rad! They were able to help me out with a package I was sending over seas and they saved me not only money but also time of having to drop this off at a local USPS location. They were able to go over the details with me in a very friendly manner which made the transaction a smooth process. Thank you Lyn (mabuhay!) and Rad! read more

This was my first time at this UPS Store. It took about five minutes to get in and out with several costumers ahead of me. The staff was friendly and professional! read more

Been a regular of the store - recieving international packages, returning items, print jobs, and notary services. Everything went smooth... As a regular, what I noticed is that there are a lot of rude, privileged customers coming in. The ups employees are actually nice if you approach them like a normal human being like I do. I would actually want to bump a star just because of the toxic customers you will be lining up with but that would be unfair for the hardworking people in the store... you guys are awesome. Keep it up! read more

Walked in to chaos. couldnt believe how busy it was but the young ladies working looked calm and collected. rhadika and arlene i believe her name was, were so helpful they answered all my questions while having a humorous professional attitude. definitely will be back make sure to stop by for all your postal and notary needs. read more

This is my favorite UPS store to come to in Chula Vista. The staff are very friendly and helpful. Ann was extremely professional and very skilled in customer service. She made shipping my package an easy task and I will be returning in the future so she can help me. read more

I used UPS Store 4900 to make an Amazon return. It was suggested as an eco-friendly way to return in that it combines my return with others, saving packing materials and carbon emissions. I turned over my item to the store on November 30th, and was given a receipt and tracking number. As of December 27th, it has not left the store. I have emailed the manager with no response. The store does not answer the phone, and when I drive to the store to get an answer, the clerks gaze at the piles of boxes behind them and say they are too busy to look for it. I called the UPS Store Corporate Office, and got hours of a recording saying "Your call is important to us." Obviously not. I do not know if my item is forgotten in a corner or has been stolen. I guess I could jump over the desk, and look for it myself, but I would probably get arrested. It has cost me $55 to learn never to make an Amazon return at UPS store 4900. Also, driving back and forth to the store to inquire about my shipment has increased MY carbon emissions. I hope I can at least save others from making the same mistake. read more

Radhika Pathak was so friendly and professional. She help me so much with my husband business cards Cano Heating and Air cards. Radhika also helped me with notarizing some business paper. I give her 5 stars. read more

What horrible service. Take your business elsewhere. They'll charge you $1.50 to tape a box.

Why would you mail a package any other way when a place like this exists? I arrived shortly before 6 and found parking right in front. There was no one in the store when I walked in, and I was greeted with a big smile by Miguel. Miguel was quick to assure me and my package was out of my hand and I had a receipt in no time. I didn't even have to worry about tape. Anne came out to offer any assistance, which wasn't needed since Miguel had everything under control. It was such an awesome experience to go to an establishment where employees care about the customer. Let me tell you, I am sold!! I would not go to the post office ever again. =) read more

Easy and convenient transaction. I wish I would have known to take the box shut because they charged me $1.10 for tape. Seemed like a very pretty charge but I can imagine that if they get hundreds of packages a day they could be spending some serious money on tape. Oh, well. Live and learn. read more

I ship items a few times a month. The staff at this location has always provided great service, even when it's late in the afternoon and things get busy. They are knowledgable, courteous and always helpful, especially with items that require special protective packing. But don't forget their Notary Service. Yesterday I had some complex documents I needed notarized. I was assisted by the Notary at this store, Radhika Pathak. She carefully guided me through the process, payed attention to all the details required, and sent me on my way with the confidence that everything was done right. Thank You! read more

I am literally disgusted with the service and costs I received from this UPS store. As a long time customer giving years of continuous business they have dropped the ball multiple times and i have let it go. However, not this time. I was sending an Easter basket to a 8 YO to LA for my boyfriends son. The young gentlemen was clueless and service skills were lacking. Manager whom I have known for sometime came out and assisted. They charged me 50.00+ to ship in 3 days to LA. The incorrect address was entered. Not only was the package returned it took another 3 days to even get a call. As I went back to store to resend they wanted another 50.00. Ohh hell No! They offered a 5% discount. LOL!! Keep it!! So as I told them I won't be back to use their services I went to the Postal Annex off Otay Lakes in Vons shopping center. Same staff for years which says something about a retail business. Great service and it only cost 15.00 for 3 day priority mail. I won't ever go back to UPS stores. Over priced!! Nothing short of robbery. Thank you postal annex. Customer for life! read more