slowwww & shady. Terrible customer service. Store smells like a toilet. Would never go back. Never

It is a great place for the shipments and drop off packages. Sue helped me and my husband a lot. Thanks again

This is the worst UPS store. The lady who works there wants to charge you for everything. I dropped off a box at this store, which was packed and taped, but she did not send it; she said it should be in another box. (The box I had was not the manufacturer's box; it was a shipment box.) Another day, she didn't send my box because they weren't able to scan the barcode. I went to another UPS store, and they just manually entered the number and sent it for me. read more

Great experience with Sue. She was really kind and sweet and helped me with all of the assistance i needed which took some time so I really appreciate her effort and dedication. read more

Really kind and sweet, we finish our notaries fast and easy, she was a kind woman who helped us to help one of our friends for his job.

Sue was very friendly and helpful with our document that needed notarization! We had a very distracting rambunctious child with us and she was able to help is without any hint of annoyance, my daughter loved her stickers! read more

I got a document notarized here and LK was friendly and knowledgeable. Her customer service made the process so easy!

I went in to get a document Notarized by Sue, she was very helpful and efficient! Notary cost was $30 which I believe is fair.

Nancy was incredible! She helped me with live scan fingerprinting--super professional, patient, and made the whole process smooth and stress-free. Quick, accurate, and friendly as always. Best service in town--thank you, Nancy! Highly recommend asking for her! read more

front desk kindly helped me with assistance when i needed to get my important package

This store is right across the street from my condo. I come in on Monday June 24 2024 around 2:00 to drop off package less items from Amazon -2 total. First off only one person is working there and there are 2 customers being helped in front of me. More than 30 minutes go by before I get to the front and the line behind me is really long now. I get to the front and I hand over the first item. Scan no problem. The ups worker looks at my next item and says ups can't take it. I tell that individual it's a package less and Amazon says I just bring it as is and they will pack it for me. Nope this ups worker says it's oversized. For reference I walked over with this item and it is no bigger than a normal sized bag. The box that it was shipped in was smaller than the medium sized box sold at UPS. The ups worker refuses to help me here and says take it to Amazon lockers on campus and deal with it there. Why can't you package it up for me? I literally saw you boxing up items while I was in line of items of similar width and height? I asked again and was denied a detailed explanation besides this is an oversized item. Madness. I ask if this worker is the manager. Replies no. And so I request the managers card so I can call in. UPS worker flings the card at me and doesn't say anything and just moves onto the next person in line - the line now was really long. I step out of line and I call the number. The number goes to a dead phone number that ends up with sounding like a fax line - you can hear the modem effects after awhile. So won't help me. Won't explain why. Give me attitude. You give me a phone number that doesn't work. I can't boycott UPS because they handle most of the shipping for companies I make purchases from but wow what a huge disappointment. If you don't have the answer for why be honest, please don't lie and brush someone off like you don't have time for them. Blatant disrespect is a bad look for yourself as an individual and the company you represent. Truly the worst experience I've had at any postal facility and that includes USPS. Be better. read more

The UPS Store - Managers card with a phone number that goes no where. Horrible customer service - Printing Services Near Me - Irvine, California

This place is so poorly staffed and offer notary services when they only have one person working. Ridiculous

I live 2 blocks away and have been using this UPS store for over 10 years. The owner Gurkan used to be in the store a lot & I used to say "Merhaba to him. However, over the years the staff has become unprofessional and rude. I've been noticing it for the past few years but last night on Jan 3, 2025, I reached breaking point. I entered the parking lot at 6:30 pm. I am handicapped but the handicapped parking was full as there are only two spaces and oftentimes in use by UPS trucks because the parking lot size and design are insufficient. Unable to park, I put on my hazard lights, offloaded a 4ft long box, took it to the door entrance and I left it there to go find parking. I circled around and around a stagnant parking lot, fighting for a parking spot, and finally got one 10 min later. I entered the UPS store, it was then 20 min to closing, and I was the only customer in the store. I said hello to the UPS woman who was wearing a full mask and she said something back I couldn't understand. I said, sorry I couldn't hear you! I was doing an Amazon return. It was not a heavy box just a large long box with an odd shape. Amazon RETURNS GAVE ME THE OPTION FOR NO SHIPPING LABEL/ NO BOX. But as I was leaving the house I had the odd-shaped box in the garage and thought I might as well take UPS the box so they don't have to make one and why waste cardboard. However, I had to put my car seats down to accommodate the box which took me an extra 5 min to load as I had to move my stuff around in the vehicle. However, upon showing the box to the UPS woman she told me I had to have the item boxed & packaged meaning taped. I had not put 3 pieces of tape on the one flap of the box as I wasn't sure they wanted to use my box and didn't even think my box was required; I was just trying to conserve cardboard and be nice and additionally thought just in case the packaging was required then I would have it. So the UPS woman refused to take my box because it didn't have tape on the top flap. We are not talking about taping up a whole box here...we are talking about 3 short pieces of tape for a flap. The UPS worker knows I am handicapped/disabled, as she has known me for several years and I had just told her I couldn't park in handicapped cuz it was full and just spent 10-15 minutes getting the box into the store and obviously with the store about to close I didn't have time to run home and get tape so she pointed to the tape for sale. I look at the display and see it is $15+ for a tiny little roll you would buy at any store for $3-4. I looked at her and told her I would call Amazon and ask for another QR code. Meanwhile, in desperation, I went into Oishi Shabu Shabu the restaurant next door to ask if they had tape. On the countertop was a tiny roll of scotch tape and the lady gave me three little pieces. So I went back into the UPS store and taped up the box and told the UPS worker I would be speaking to the owner about her. I do not expect free tape, but I also don't expect a UPS store to sell tiny rolls of tape for $15.00 and extort people. For the record and as to the confusion I've attached a screen shot of exactly what Amazon states for the USP Store Dropoff option I had selected. It stated, The UPS Store will pack, label and ship your return item for free. Just bring the item in its original manufacture's packaging.....to which I did. Yet I was refused shipping over needing 3 short strips of tape. If UPS will not pack the item or provide me tape, why is Amazon telling me they will? SEE PHOTO BELOW OF SCREEN SHOT! Additionally, this is the weirdest USP store because the female worker won't give me the receipt when I ship and I have to keep asking for it. I don't know if this is a personal issue or if she just treats everyone like this. There is also a young man working there who acts like a zombie. Even now (Jan 4, 2025, 1:40 pm) I just called the UPS Store, and no one answered by saying UPS Store, I just heard music and indecipherable gibberish and then I asked who I was speaking to and a young man said the UPS Store and refused to give me his name. read more

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No wait time for a last minute request for notary services. Sue was efficient and helpful while providing notary services!

Sue and another employee at this location went above and beyond to help me ship the packages right before closing. Thank you, I will be back for your great service! read more

I got live scan fingerprinting done at this location with Sue. It was a really quick and easy process so I was out in no time. Only had to pay the fingerprinting and DOJ fee, no service fee, so it was cheaper than I expected. Sue was very kind, and I even witnessed her give a sticker to a child who came in to the store too, very heartwarming. read more

The whole team at this location is AMAZING! Sue and LK are very kind and helpful, making a trip to the UPS Store more enjoyable!

Sue was very efficient and helpful at the UPS Store at Dupont! Will come here again for help!

The ups store has Great service, price , centrally located and they actually have a notary till 7pm !

Very helpful and nice. friendly person makes u fe comfortable I like her she's so nice and helped me a lot

Sue was super helpful and nice! Very satisfied with her customer service. Kind soul and a professional in her field.

This UPS store is the best! I come here for drop off, but mostly to get things notarized. HIGHLY RECOMMEND! Nancy is my girl and is always willing to help, even if it's at 7:30 in the morning. She ROCKS!!! Thanks for all your help, you know you'll see me soon! read more

The worst customer service experience I have ever had! I sent a package to this location, Nancy signed for it, then gave it back to the driver without updating the system. I still do not have this package 7 days later! When I came to the store to pick up the package, I asked Nancy why she gave it back to the driver, she said it was because I didn't rent a mailbox from this store and their policy didn't allow it. When I told her no one told us this was a requirement, she said there was nothing she could do and gave me a 1-800 number to call. I still don't know where the package is and have no idea when I will get it. Interestingly enough the sending location said they have never heard of the "mailbox" requirement for a package to be received...in addition, policy says Nancy was supposed to update the system as to why she received the package but then gave it back to the driver but she never did. They also tried to tell me the package never came...until them I showed the alert that Nancy signed for it. Sad part is....the saga is on going! read more

Came in today to drop off a package for the second time and the first time honestly the women helping was rude because i unfortunately had one label for two packages, I didn't know so I apologized but she was rude and now i come back and she was super rude again i just told her I was here for drop off and she said I could leave it right there . So I asked for the receipt she the said well I have to help her because she was here before you . Mind you this lady was not done and I've dropped off boxes all you have to do is scan and it prints something out ....... Idk why she acted busy when she was talking to customer or how he likes his iPhone 17 and how's the camera how about you focus on your job; and not be rude. Coming from customer service this is NOT how It's done and our company will no longer be using this location. Someone should train Beth on sense of urgency and customer service read more

We came here for notary service. Ebru helped us with it and she was so nice. It was fast and professional.

The service was very very friendly and fast. They are very helpful. I really liked my experience here read more

1st time here and Beth was so helpful and friendly. Took care of all my Cable box and Amazon returns within 5 mins. Definitely will be my new location read more

Absolute shit show. Long lines and extremely disgruntled staff. I witnessed them berating a women over not taping a package correctly. read more

The UPS Store - Printing Services Near Me - Irvine, California

Mr. G and the other woman with him were so helpful and even packed our many boxes into one box

It says business hours on a Wednesday open at 7:30. I've been waiting at the door for over 10 minutes and everything is still locked up with nobody to be found. I came here before work and now I will be late. This is ridiculous. read more

This is the first time I've ever left a review but the service from Sue today will make a person do things for the first time! The best experience I have ever had at any shipping facility. I had a huge shipment of products I needed help finding boxes for and packing and she went above and beyond and made what was already a stressful job for me seamless. Sue is the type of person that restores my faith in humanity, one of the kindest humans I've ever encountered. read more

The female clerk at this location was not friendly and said inappropriate things to me. My boss ordered Amazon gifts for her family. They canceled the trip. I brought 19 of those gifts to return. Obviously this clerk was annoyed and let me know so. She said to me: "your boss is abusing Amazon policy and you are enabling her. You need to take away her credit card. You need to buy a roll of tape to seal these packages and an envelope for this one in the clear bag." I was as nice as I could be but telling her how stressful she was making the situation. I will never ever visit this location again. Zero stars if there was an option. Beware this Nazi will rip you a new one. read more

Elvis has great customer service skills and fantastic attention to detail. Highly recommend this UPS store!

Sue is the best. The service is impeccable and they're always so timely here. If you have any shipping or mailing needs, this is the spot to do those services thank you again, Sue and team for making my life so easy. read more

I am also a small business owner, so I know very well how important the front desk staff is to a business, but here they don't care about the guests at all, the female staff here is really disgusting, the attitude is very bad, unimaginable. I hope this small business will not go bankrupt because of her. read more

As always a great easy transaction and experience!! Thank you Sue and Nancy! As always you both do a fantastic job running this place. Very attentive to your customer's needs and give great customer smile and service Thank you!! I appreciate you both! Love this convienant place.. always easy experience hassle-free experience. read more

Sue was amazing helpful and so polite; if you need good service please stop by she is amazing value great

The staffs are friendly and helpful. We successfully deliver our things within the last minute with their help. I strongly recommend going to this ups store. I really appreciate them for helping me a lot. read more

Sue was very helpful when I came in to pack and ship a package internationally. Thank you Sue!

they would not welling to tape one side of my package for free return, and I am forced to spend 10 dollars on a tape. I see that they have a tape on the counter! very unpleasant experience. read more

The UPS Store - Printing Services Near Me - Irvine, California