Ever since I moved this place is a little father from the nearest UPS store but I find myself driving the extra 2 miles whenever I have the need to drop off an Amazon package or mail something - simple reason being the extremely helpful and knowledgeable staff . I mean we all have our favorite coffee shops , restaurants, grocery stores but a favorite UPS store ? Never thought I would say this but this is the best UPS store in all of Irvine - Newport beach area ! read more

Normally I'd be satisfied with this location. But they closed 10 mins earlier than they were suppose to for whatever reason. Yelp showed they closed at 6:30pm, and their voicemail said special hours closed at 6:30pm. Could this be lazy employees wanting to go home early?There were people waiting outside wondering why this store closed earlier than indicated. I'll just leave it at this rating till the owner can provide an explanation because this caused myself and the customers outside inconvenience. I even saw an employee inside that could have came out and given a good reason. She clearly saw us too. read more

Don't go to this store, the lady doesn't know anything about parcel and shipping and just waste your time and energy. Their lack of knowledge and experience will cost you money and time. I wish I could give them zero star I wanted to drop two boxes and it was clearly mentioned qty 2! The lady insisted that I have to two different return labels! I chatted with amazon agent and contacted seller everybody confirmed that there is nothing wrong with the label bus SHE JUST START TO NEGLECT AND SAYS IT'S HARD FOR DRIVER! my question if this is hard for UPS Driver how I could bring them to UPS store with no dolly! She is a big Dramaaaaaaaaaaa Don't step in and I won't step in this crazy store! read more

Norm is such a gentlemen he always delivers exceptional customer service,after checking in the back and handing me all my little packages he automatically came around counter with the big heavy box and loaded It in my car even tho the store was busy and I never asked him. I appreciate the service received from this UPS location they are knowledgeable efficient and helpful. Most importantly in these times patient and kind:-) read more

I usually use FedEx, but this place is right next to my office, so I gave them a try. The customer service was nice, but the results were lacking. This is no fault of the UPS Store employees. Gave them a ground shipment, checked the tracking # the next morning and saw that it hadn't moved. I called to ask why a box dropped off way before the cutoff time hadn't started to ship yet. I was told that UPS sorts the air shipments 1st, puts the ground aside and works on them the next day. Meaning my box will take 2 days to get to where I shipped it. It only takes FedEx ground 1 day to get there. Next time, I'll just have to ship a day earlier, or drive 2 miles to the other guys. read more

I've never written a 1 star review for ANY place at all on Yelp, but I felt the need to as my experience here was VERY uncomfortable. A man name Ryan assisted me and was very sarcastic, rude and awkward. I will no longer be coming to this UPS due to him. read more

The staff here are knowledgeable and always super friendly and helpful. It can get pretty crowded at lunch and after work though, so plan accordingly! read more

Stores like these make me genuinely happy. Everyone is so focused on getting big box retailers and restaurants everywhere and this niche shipping/mail box/notary type businesses aren't that glamorous. I am one of those people that ships stuff to my niece in India often. So it's either post office or UPS stores. I usually go to the one by moulton and el toro and this new place by Los Olivos is right next to my work and super close to get to. I needed to mail a claim to California treasury which needed to be notarized as well. I got all that done in one place for about $20 and the guy who runs the place is super friendly and knowledgeable and personable. He even said he usually offers to look up past shipments of someone need a new insurance and lost their recipes. That's service. I like this store already!! read more

The UPS Store - Shipping Centers Near Me - Irvine, California

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Ryan was very helpful. Came in here on my lunch break and was in and out in 5 minutes. This place is great, I was a little unprepared without any labels printed or boxes and he was able to help me out. There are fees but that is expected. Thank you. read more

Mark is extremely helpful, he's straightforward but not rude or short. He's friendly but he gets things done quickly so you can get on with your day ! Thank you Mark ! read more

There is this AWESOME employee by the name of Norm. If I could clone him and strategically place him at every store I visit I would. Professional, kind, result driven and funny. UPS lost my package for darn near a week and a half, but Norm stayed on them until they found it. THANK YOU NORM! read more

Attendant was very nice and accommodated to my brochure printing very quickly, even while there was a lot of people who needed to print or ship things out. read more

The customer service at this location is less than expected. Mail is often sent back, without any notification

Great service. I was greeted by Joan, who made beautiful color copies for me. Polite, competent. I recommend this store, located in a very busy shopping center. read more

The man who works here is very rude. He just points and waves his hands. He did not say one word to me.

Always come to this UPS location! Staff is super helpful and friendly. Prices are pretty cheap and much better than waiting at the hot USPS Store! read more

I've gone here more than a few times and the staff have always been helpful and friendly. It's always been a breeze doing service here. Thank you read more

Really hit or miss service at this location. One time a guy assisted me and was super nice and helpful - today a girl assisted me and offered to give me a shipping quote which I said great, then she proceeded to create and print the shipping label then said you owe this much. When I said I was expecting a quote (as she offered) she rolled her eyes and was very rude. I said ok thanks that seems high ($13) so I'll check out the USPS prices for comparison and she told me they can do it there and said the cost would be almost double ($20). I said okay I'll shop around, she threw another attitude, didn't give me back my original packing slip until I asked, didn't say anything (no ok thanks, or have a nice day, ect..) very rude, immature behavior and customer service. Not only that, I went to the USPS and the cost was LESS THAN HALF ($6) compared to what she quoted me from the UPS store. So not only was she completely wrong about the prices but very rude as well. read more

Super friendly staff were able to help me find my oder Friday 5pm 05/17/2019. Thank you for your service, guys!

Went in to ship to my sister and Brian was very knowledgeable and honest about international shipping. I recommend him because if he doesn't know the answer he showed me that he has the resources to solve any concern of mine even packing! read more

As mentioned in other reviews, employee Ryan is extremely rude and unprofessional. Can't imagine how this location gets any repeat business.

Thanks Norm for the great help and information on shipping overseas, appreciate the effort and time! Have never commented on shipping service stores but his customer service was 10/10. Will be coming back to the store in the near future !! read more

Poor customer service, extremely rude staff, he's about 20, feeling that he needs to display powertrip to his customer on Xmas eve! I always am about supporting local business but this kind of behavior needs to stop and it's not necessary. read more

Horrible experience. Not only that the middle age worker seems not wanting to help the customers, he purposely makes thing dreadfully slow and painful. read more

I recently had several packages inadvertently diverted to this store by UPS customer service. Let me just start off by saying that this store was absolutely fantastic with assisting me in obtaining my packages. Larry who works at the store along with other associates went over and beyond in assisting me in obtaining my packages. Larry and particular displayed excellent customer service and continuously communicated with me to offer solutions to ensure that I received my packages. Larry went over and beyond turn sure that my last package was delivered to me even after UPS failed to deliver the package to my home. I have nothing positive to say about UPS Corporate Customer service as a whole however this store was fantastic in cleaning up the mass that UPS Corporate Customer service left behind. Thank you so much to Larry and the other associates at this store for ensuring that all my packages were delivered safely to my home. Please stay safe! read more

Brian was really helpful and kind during my experience. Just a young college student balancing out work, school and life. Drop in a good review for him if you get a chance. Great guy! read more

This was absolutely the worst UPS visit I've ever had. I frequently go to UPS to drop off prepaid packages for my business and Brian was the rudest employee I've encountered. He decided to charge me $1 per package I dropped off. Keep in mind only 5 of them he had to use tape for. The others were already taped and he just needed to slap on the packing slip. His justification was that he spent 10 minutes of his time with me and provided me a "service". Unbelievable. I wouldn't have minded the charge, obviously it's a small charge, but he didn't tell me I would be charged until after all items were ready for shipment. I told Brian that in the future I'd like a heads up before a charge and he said that he'd like a forewarning of all the boxes I had because he spent a lot of time with me. A whopping ten minutes for an employee at this store is too long to spend with a customer. He then proceeded to say that he should be charging me more for his time and services but he's giving me a fair deal. Absolutely horrible customer service mixed with a piss poor attitude. Guess my business is only good if the employee spends 60 seconds or less with a customer ‍ read more

Had by far the best experience here. Was given the run around by FedEx over my shipment. Headed over to UPS to see if they would be able to help me. Isaac was beyond helpful. He got me everything I needed to ship my shipment. They were fast, friendly, and easy to deal with. I highly recommend using them for any of your shipping needs. Store is in a great location and the staff is second to none. Will be using this location in the future. read more

So happy to have visited this UPS my first day here in Irvine. Thank you to Isaac who is so knowledgeable, friendly, helpful and goes the extra mile. I look forward to visiting the store when he is there. He is a great asset to UPS. Mary read more

I ship ~$10k worth of stuff a month. I went to this location to see how the services are as they would be a more convenient location. Typically I go in with a pre-printed label, UPS scans it and print's their own sticky label. In order to save the trees I decided to just show the label/bar code on my phone. The guy working there at around 12:40PM on 4/22/19 (looked to be about 25 to 30 years old and balding), was extremely rude to me. Made up some bull about intellectual property and said that I have to print the label for him to scan it and that it would cost $2. What intellectual property? I have your UPS bar code. If anyone owns it then its you!!! When I tried to ask him how the process worked he snapped and said "you want me to scan it? it will go terribly wrong!"... I grabbed my package and went to another location, which did what they have always done. Scanned the bar code on my phone, printed the sticky label and I was on my way. I will give this place a try in about 10 years (set a reminder on my calendar) when this guy isnt working there anymore. Do not give this place a dime. Their customer service sucks! EDIT: In response to UPS response below. I understand, but the crux of the issue was this employees attitude and rudeness. This could have been handled in a good way, and a bad way. This employee handled this situation poorly. (There were two other customers in the store at that time and they both looked at him in disbelief at what he was saying). read more

If 0 stars were available, that would be appropriate. Was given the runaround to chase a package that should have been delivered yesterday. Went to store as advised by UPS tracking update -- not there. Told by owner to check after 10am. So I called and was told MAYBE 1pm if today at all. Called UPS. What a nightmare! They wanted to charge me extra to deliver to original address where I should have had life-or-death medical equipment. When I was alerted package arrived at store, clerk "Brian" wouldn't release BC my ID has PO Box. Showed phone tracking updates but he proceeded to explain "policies". Thank God another staff member released my box and off I went hopefully never to return to this location ... read more

I Love this UPS location Irvine Center Drive the staff are courteous knowledgeable and so helpful my compliment today is for Brennda she was patient and kind she went the extra mile and extended excellent customer service ! All staff are exceptional but she blessed me today with her kindness :-) read more

Brian is very rude and unkind! He called me strange because the way I put my address on a package! He does not need to be working there at all! I will never pay another dime for this company again!!! read more

Excellent service and no wait! Easy label printing and even taped my box up for me, will be back!

Went in for a European passport photo which they could not do (due to the dimensions). I asked the employee if there were any other places i could check out for printing passport photos and he told me to "contact an immigration specialist" and smirked. I asked him " why an immigration specialist? They dont take pictures". He laughed and shrugged his shoulders. I just left feeling undermined and never going back. read more

What an excellent and convenient UPS location. I live right across the street and this is just what the shopping center needed. Any time I have gone in to ship something, everyone is so kind, polite and helpful. Really happy to have them so close and excited they have P.O. boxes there!! Sure beats USPS! read more

Terri, the owner is awesome. She is extremely helpful and knowledgeable. Very friendly store when you walk in. A lot of places don't even acknowledge you. I'm very happy with my business here. read more