I really enjoy going to this UPS to return my packages..it's convenient..quick..easy..and the parking lot always has plenty of parking spots. read more

Absolutely amazing staff and owner. I've been going here for 3 years now, the environment, location, staff and services are great. Thank you UPS store!! read more

Holy smokes had a great experience in here today! Highly recommend this spot! I came in completely unorganized and confused how to get my returns set up, and the man in charge (John) guided me right through and went above and beyond in doing so...I was so incredibly thankful. This is the spot to choose for all of your shipping & other needs!!!! read more

BEST SERVICE! CLEAN AND ORGANIZED STORE! The employees were so patient with me and it was obvious that they enjoy their jobs. Even though , this UPS store is 20 minutes from my home, I will definitely go back here when I need anything. I asked their names because they deserve KUDOS for going above and beyond for their customers. Thank you, thank you, THANK YOU... Jonathon G, Sebasian E, and Jonatan D!! read more

Girl at the counter charged me 2.80 for a 'computer usage' fee for her to print my UPS shipping label (+ 0.20). Then immediately went to help a customer (without finishing my package) behind me in line and gave her free packaging tape which 'they normally charge for'. Not sure what kind of service that is, but it sure isn't friendly. read more

Jon was extremely helpful, professional, friendly, and knowledgeable. Jon kept in constant communication with me, for my special shipping project. read more

I came with products that weren't ready to ship and Amber made excellent suggestions for me to have it all wrapped secure in a perfect sized box! Fast friendly staff! read more

The UPS Store - Amber is Super helpful!!!! - Shipping Centers Near Me - Mountain View, California

For reference, I'm comparing my experience here to the UPS store on Castro Street (in Mountain View). I'm not one to leave many one star reviews, but my fiancé (who is less critical of customer service than I am) and I were extremely disappointed with our visit to this store today. We went to print and scan a contract, which we thought would be a task that took less than 10 minutes (as it has taken around 5 min at the Castro St. location). At the Castro St. location, if you need to print something, you can forward your attachment on your phone to the store's email. Not only was that not possible at this store, but they required that we sign in on a public computer. At best, this is inconvenient and inefficient. You have to swipe your credit card to even use the computer (whose retro interface looks like something from Internet Explorer back in 2008 btw. This unfamiliarity for my software savvy fiancé cost us more time to go through and thus more money in the end). What made us most frustrated about this experience was that we are over 5 months into shelter-in-place (that has evolved to higher prevalence of covid than the initial prevalence back in March) and this store still could not have thought about using their store email to allow us to print something. Mind you the Castro St. location had implemented this method pre-pandemic, so it is beyond reasonable that this store manage to implement this method, too. On top of that, the store employee did not respect maintaining distance from me. Wearing a mask is not a license to forgo social distancing. I do sincerely hope that this post allows this store to reflect on how to maintain community health at this point and revise their egregious ways. We won't be returning to this location again. Save your precious time and money. TLDR; inefficient, costly, lack of covid-19 safety measures implemented 5+ months into the pandemic. read more

Great customer service, I had an amazing experience shipping out my package internationally! A seamless and professional process from start to finish. read more

no stamps in a UPS store horrible service donot go there grrrrrrrrrrrrrrrr unfriendly not helpful "go to Safeway to get your stamps" "we do not carry stamps" read more

Friendly staff, and great service. they made shipping stuff out really easy and are always friendly.

We've used the notary services here twice and the man helping us was excellent each time. He is patient, clear, informative, and thorough. He is also knowledgeable about the forms. He has his process down as well. This UPS store is our go to for notary services. I enjoyed speaking with Amber, the other associate, as she is friendly and personable. read more

Everyone at this location that I have interacted with have been very professional and friendly. I had to mail a package out this morning and again so polite, they wore masks. Always a great experience. read more

Yikes. Notary services are $$$$. Next time I'll do mobile Notary. Also the service was extremely slow. Plus one star because the guy was pleasant. However I suggest going here only as a last resort. read more

After a difficult few days, I came in here with a bag of items for a care package, not ready to ship at all. Dennis helped me measure my items and choose the perfect size box, and was very patient as I took my time packaging everything. He also suggested some paper to make everything look snug and appealing. I was worried that coming in so unprepared would annoy the employees, but the service I received was outstanding and I feel so relieved to have my items swiftly on their way, in style, to a friend in need. read more

The folks here are so friendly and easy to work with. I forgot the name of the gentleman who appears to run the place. We had a warm conversation while he was preparing my documents to be shipped overnight. I also frequently visit this location to return my Amazon purchases and every experience has been nothing but stellar. Due to covid and social distancing, maybe about 4-5 people can stand in line inside the store before you need to wait outside. read more

I visited the UPS store to send a package. She really helped me and listened all my requests patiently (I didn't want to have my phone number and address in the label) though I did some mistakes on verifying the destination address. I am sorry for the truble and thank you so much for your service! read more

The UPS Store - receipt - Shipping Centers Near Me - Mountain View, California

The staff here are really nice. However this review is purely about UPS as a business. This place is a complete rip off. Passport photos are $16 and you get 2 copies. At Costco for $6, you can get 4 copies of passport photos. On top of that this place charges a $2.5 fee for using their computer for a hair of a second to print something. Or you can email the store with your document and pay a $2.5 "admin fee". Or you can use a USB drive to print directly without incurring the computer fee. However for COLOR prints they haven't hooked up the printers to allow USB access so you MUST use a computer to print something in color (tell me this isn't immoral). It's egregious. For the same price per print (.69 per color and .14 for B&W) at least FedEx allows you to print color copies straight from your USB without that ridiculous computer use fee or admin fee. Also there's always a line. I didn't experience that at Costco or FedEx (which for printing is self serve) My recommendation is go to Costco and FedEx for any of your needs. I'm not coming back to UPS ever again unless I'm incredibly desperate and there are no alternatives. Also they don't have Apple Pay. And apparently at FedEx you can print directly from your phone don't even need a USB. Is UPS operating from the pre-technology dark ages??? read more

Last Saturday I went to this location. Amazing service. Krystal is so kind and helpful. She was very positive about my package because I was freaking out about my sister's birthday not getting there on time. She made my experience pleasant and fast. I really appreciate the employees at this location! read more

You would think in a mall where this store can see both a Walmart and Target in visual range that their supply prices would be 'semi fair'? Nope! Wanted to get a cardboard box for an ebay shipment, Walmart was sold out of what I was looking for (their price 98 cents), I found what I needed on the shelf at the UPS store.....Their price? $7.60!!! Laughed, said I don't need shipping. Girl said that's the price of the box. Laughed as I walked away and went to Target got the same box for under $1.50 with tax. How they stay in business I have no idea................. read more

John and Tony were extremely helpful! We were out of town and John called me before my package was due to return to the sender. This was definitely above and beyond. We also had two packages with FedEx and we called FedEx Office to ask them to put our packages on hold. We rushed from the airport to FedEx store and found out they had returned our packages to the senders. We called FedEx Customer Services and they didn't provide any help. Thank you again John for your call today. You have made UPS look so much better than FedEx! read more

Had two notaries on staff when I arrived at 5:30. My notary was very detailed and took time to explain what he was doing. Gave me confidence my paperwork was being notarized correctly. Very busy store. There was always a line but they processed customer very quickly so the wait was never longer than a few minutes. read more

DO NOT USE THIS STORE TO SHIP INTERNATIONALLY. The person who 'helped' me did do not know how to attach the proper documents to a letter I sent expedited to Germany and it got stuck in a holding facility in Kentucky. I personally had to fill out and send the proper forms that the sales person failed to do. I have been on the phone four times now trying to move that letter along. It has been a monumental time suck on my part. And where is my letter? The letter, that I paid over $105 to be delivered by Tuesday morning has still not been delivered and it is now Wednesday evening and I have no idea when it will be delivered. DON'T use this place. I wouldn't even trust them with a pre-labeled package. I had to give them a star in order to post this but would've given them ZERO if I could. read more

Dennis made the experience great! Needed a box for my oddly shaped gift and he knew exactly what would work! Quick, efficient and fantastic service! read more

Had them package up a shipment for me. Very easy process and saved me a lot of time. Rachit was very helpful and efficient.

I called in to get some information on a package that was being held for me. After calling, a male rep asked to place me on hold which I said was no problem. I hung up after 20 minutes on hold and could not get through to a person. Unacceptable customer service. read more

I visit this UPS store sometimes, and always have a good experience. Employees are very friendly and helpful, but location is busy, so you might need to wait. read more

Shoutout my boi, Harry. He helped me ship my package because it was my first time. I love that man and will come back in the future!

I waited for 30min just to return a single package. The box they provided for a 6x12" package was $10 and ground shipping for that 8lb box was over $40. Really bad value and super slow read more

Convenient location, but poor customer service. The girls working here seem positively angry to be there, and not totally clear on routine procedures. Also, charging to tape up boxes is ridiculous. read more

What is the point of having one notary... that takes a lunch of 1 hour and 20 min right at normal lunch hours when people run errands and might need a notary. I walked in at 12:10, and mentioned that I needed a notary. They said that person just left on their lunch and would be back at 1:20. Ridiculous. I drove to the one on Castro street where they had multiple notaries working. Thanks for nothing. read more

Charges $1 to tape a box lid closed. Really? Lucky for UPS this box was already postage prepaid otherwise I would have driven down the street and taken my business to FedEx. What a ripoff. Good as a live person drop off location and that's about it. Treat it like mailbox and you'll leave happy. read more

If you have something important to ship (like a gift), I wouldn't recommend this location. My husband shipped an item and asked for it to be packaged in front of him (which they declined). He then specified how it should be packaged. Based on the information we received from the recipient, it wasn't packaged to our specifications. We paid a lot of money for this and the store's lack of attention to detail is frustrating. read more

Poor customer service. Long lines. They do not triage customers that just need their packages scanned. Easy for them to say, "does anyone simply need their package scanned?," rather than have them wait in line 10-20 minutes behind people doing involved packing and shipping. read more

We were selling a house in Maryland; there's nothing like long-distance legal-ness to add excitement to your life. We had a stack of documents that we had to fill out and sign, most of which had to be notarized. All of which were on different forms with different instructions - confusing to say the least. Dennis helped us step through every one of them and get the job done in as painless a way as possible (maybe with the exception of his wrists - he had to write a whole bunch). Everybody at the store pitched in to help. We are very grateful. Someone mentioned above that they'll go to this UPS Store even though others are closer to their house - I second that thought. I'll take all of my UPS business to the Showers Drive UPS Store. read more

Thank you yelp for finding this as I was driving by on my weekend errands. I was ready to brave the parking fiasco of downtown but lucked out while driving to find this conveniently located as I was driving by... so much for not web surfing while driving. This is a no frills shoe box of a shipping store. I walked in, dropped off my package and got out. Yes, I am a fan of simplicity and convenience and no wait. read more

The UPS Store - Shipping Centers Near Me - Mountain View, California

My wife and I had 2 very large and very heavy boxes to ship. I was dreading the shipping experience. We went to the UPS store on Showers Drive and to my delight it was an easy visit. The staff was superb: communicative, patient, and knowledgeable. Dulce assisted us with impeccable service. After we logged in everything for shipping our boxes we realized we had to change the destination. Ugh. Well, this was no problem for them. All we received was a friendly attitude, quick service and a smile. Even the other worker was kind! This will be our "go to" shipping store. Highly recommend this happy oasis of shipping and thank you to these great workers. read more

I'm renting a box here and happy that my packages are safe from thieves roaming around our streets. Employees (john, Tony, Denise and others) have been great. They offer to carry my packages to my car but I never accepted it since they're busy and I can handle the packages to my car. Some comments are upset that they have to wait in line for just scanning packages. But like everybody else, they should wait for their turn. What if hundreds of people are there for "just scanning packages" then the other people in line will never have their chance to be helped. read more

Came to drop off a package instead of taking breakfast break at work. The sign says they open at 8:30, what a luck. Came, no one is there. Not even the gate is open. Why does the sign say 8:30 if there is nobody to open a business? Would not recommend! read more

The UPS Store - NOT OPEN - Shipping Centers Near Me - Mountain View, California

See all

Dennis, the owner has always been patient, kind and thorough with me. When I needed notary's, massive copies of will/trust documents, returning Amazon products, he and the staff have a great attitude and approach. This is the only place I need to come to. Yes, highly recommended. read more