I just got a mailbox here. The entire staff already knows my name and are extremely helpful and friendly

Outstanding Customer Service! Shelley, the manager, and her team have always provided professional services. Whether it be shipping, packing, faxing, shredding, or other services, they have been spot on. Even when we had a delivery issue, Shelley took it on her own to fight for me and got our claim approved. Shelley is a very dedicated UPS manager who always takes care of her customers. My hats off to her and her UPS team. read more

The place is very helpful. The manager went out of his way to help me with my package. The STORE convenient, only a few minutes driving time, but be wary of the parking lot, the people around are aggressive drivers. read more

I'm happy to be served by Lessly and she was quick to tape seal my package and put my SHEIN label to shipping 2 items back to Shein company. She sold me $8 stamp book. read more

I really appreciate the professionalism and kindness of the staff at this location, and specially Leslie at the front desk. I will be using this store for shipping from now on. read more

Shelly and Mike are amazing! They are kind, polite and so very helpful! We frequent UPS stores across the United States and they are by far the best of the best! read more

Shelley is absolutely AWESOME! She is always on top of things and goes out of her way to assist everyone - customers and employees. I cannot think of a single time when I've entered the store that she did not greet me and/or take some time to converse. There are other UPS locations but this one is my favorite - it's because of Shelley! read more

Lessly has perhaps the worst customer service out of any employee I've ever encountered. Every time I come in to this store she is rude- rude tone, won't look you in the eye, barely talks. Doesn't even say thank you or tell you what to do. I know you may not love your job but if you don't want it someone else would gladly work for you! read more

I had such a terrible experience here. It's a shame two ladies working here couldn't figure out how to use a printer. Isn't that in the job description? Also, when I was there I waited for twenty minutes and neither of those employees greeted me or asked if I needed help. Even when I told one of the employees I needed help printing a return label, she just looked at me and then started helping the next customer in line. I'm so surprised at the terrible service and the fact that even after the line was down all this lady could do was complain about my simple request to print something. read more

Service sucked. "Put that on the scale." Was the only words that came out of the workers mouth. Next time going to Jefferson. I hope the employees understand by customers visiting their store gives them hours and a job. read more

Thank You for helpful service. Nicole B and Brie Very efficient and never felt rushed. Can drop off USPS. Can do boxing and packing. Price a little high but worth it. No long line like post office. Parking lot large but often crowded. Would definitely recommend read more

Pam is the greatest love her sense of humor. I have my mailbox here and frequently in and out they take care of all my needs. Thanks guys

I swear every ups store I have been to has had terrible customer service and that's why I always come to this one. Julian is always the sweetest! read more

Shelley was amazing!!! I had an important package that had to be dropped off by 6. They close at 6! And I called and let her know there would be traffic and I would be there right at 6 or a few minutes later, if she could please let me stop in real quick. She was so kind and waited. They were polite and very understanding! Great people her and her hubby . Thank you Shelley read more

If I could I'd give this location 0 stars. The only reason I continue to come to this location is because it's less than 5 mins away from my house. I've been helped by 2 different people and both are incredibly rude and treated me so poorly. Sometimes they aren't even paying attention and are too busy trying to cut you off mid-sentence to realize they're not sorting out your packages correctly. This place is so terrible. read more

The most unfriendly UPS store I have been too. I was in on the 4th of January to send a package . I had to customers in front of me leave, because of the poor customer service. I waited to see if the late employee to clock in would help me. I said good morning and received NO response from either . I then walked out. read more

Great customer service! I soon as I walked in I was greeted and Jackie is very helpful. I was dropping off my Verizon DVR and wife router and she helped me and explain the process. read more

Came in to drop off a box to send equipment back to DISH. To my surprise UPS does a lot more than just shipping. They make banners and business cards too! Christina was a great help and very pleasant! I also saw license plate frames on the wall which you can have customized, so today was my lucky day because I have been trying to find a place that does it locally. Thanks UPS...and Christina!! read more

I love this place everyone is so nice and listen what you have to say. They price for faxing and copies are cheap and the guy named. Steven was very helpful with getting my package On time. The only issue I had was that they don't do bill pay. But. I love the service. read more

Julian has made my day! I was not able to ship my items at other UPS stores, but Julian has agreed to help me and it worked out great. A+ customer service, very knowledgeable, saved me $$$. Will only be using this UPS location now on. read more

Needed some documents notarized and faxed in a hurry. Was helped today by Lessly who was very helpful and friendly as well as courteous and professional. Great customer service !! read more

I would just like to say that after several bad experiences at the local postal annex, this UPS store is a breath of fresh air. The staff is always very friendly, always having small talk with my son who plays lacrosse. They ALWAYS give you a receipt upon drop off, and I have never had a package reach its designated destination on time if not early. I will be continuing my business with this store, they have built a trust with my family. When your shipping things of value, trust is key. read more

I was very disappointed to find out that the tracking number furnished for a USPS mailing was not recognized buy the United states Postal services!!! I paid for a First Class USPS delivery, not sure of what I actually got. There is no tracking or insurance that your package will arrive. Costly mistake!! I should have gone to the post office. The tracking and reference shipment/item numbers will be of absolutely no use to you or them if your package is not delivered. Save yourself some grief, time and money and GO TO THE POST OFFICE RV Murrieta, CA read more

Great service and always friendly. I would recommend using this location for mailing services as i do.

I love this store. Cant remember the last time I have been to the long lines at the post office. This place has all your postal needs all year long. At Christmas I walk in with shopping bags and they pack and mail everything for me. Everyone is so helpful and nice. Love a place that makes my life easier. read more

Went there today and had a wonderful experience thanks to this Jessyca girl. Excellent customer service & awesome stuff. BETTER customer service then the other services who just want to offer you crapy service and take you're $$$ (FedEx) . read more

I get my mail/drop off boxes here all the time and the employees/customer service is great. Always greet me with a smile and hello every time I walk in. Great place,keep up the good work! read more

Pam is very efficient and the main reason that I go to this location! No matter how busy , like the lines at Christmas, Pam is personable and lays out your options in a very effective manner! Pam is a keeper. read more

On multiple occasions I have entered into this location and the women that work there just stare at me and continue to do as they were doing previously. I am sure it's because I am African-American because every other individual that was in the store on each occasion was greeted with a smile, was welcomed in and was assisted right away. For myself I had to wait and I had to ask them to help me. This last time, one lady was helping another customer and the older blonde woman actually turned her back to me and walk away and started doing something else other than offering assistance. When I asked her to help me after waiting a long period of time and watching her doing other projects, she came over to assist with an attitude. I will not use this location anymore because of the service that I have received in this location. Mind you this is closest to my house but I will drive on the other side of town to take care of my business before I give this location any further business of mine. read more

I came in the other day on a time crunch and was promptly assisted with printing out labels and packaging up my Amazon returns. Jassa was quick and courteous with making sure I was taken care of. Not my usual store but this one was neat and efficient and is now my first choice. read more

These ladies were very helpful. They listemed to what i wanted and helped me with my print job. This is where i will always go for pront jobs. read more

The employee never smiled when I was present which I could understand, However I placed an order and made a mistake of the shipping address. So I had to come back, but instead of changing my order professionally by using the computer and creating a new label the employee suggested to use a pen and make the correction . The employee's attitude and conduct made me feel uncomfortable and dissatisfied. Not only that but there was no else in the store to justify lazyness and I feel as if the color of my skin may contribute to her attitude, although it is just speculation on my part, but when another customer came in, the employee drop what she was working on with me and completed the other customers business before settling mine. The employee was not wearing a name tag that I could see nor did she greet me with a name but she was a middle aged woman with short white hair. read more

I LOOOVE these guys! I am in there several times throughout the year and have never been disappointed. At Christmas, my fragile gifts are treated with care and packaged so well that my recipients have always received them intact and on time. I mailed a package last week and received my receipt and tracking number before I left the store. A couple days later I received an e-mail confirmation that my package had been delivered, even before I heard from the recipient!!! This trio is great! The convenient location, the professionalism, the care, all reasons I prefer this UPS. Thanks!! read more

I needed to have some invites printed, so I placed an on-line order, as my printer doesn't print high quality. To save money I created a document that had 4 invites on one 8.5"x11" page. I spent the better part of my morning making sure the images were the same size and the back lined up with the front. The preview I received on-line while making my order and the one sent to me after my order was placed and paid for showed that there was no border and would be two-sided, it looked exactly how I wanted it. I go to pick up the 4 pages I ordered and she hands me 8 (they did not print the invite two-sided), and there was a border cutting off the outsides of my invites. I asked them to reprint without the border and they tried to tell me it was my fault in how I placed the order. I thankfully was able to pull up my order on my phone and show them, and their only response was "huh, that's odd" and I said, can you just reprint it, two-sided without a border? The gentleman, who was supposedly the "expert" according the only other worker at the moment, told me there is no possible way for them to print without the border. Now I have never worked for the UPS store, but I do get prints made often, and I know there is a way for there to be no border, but they were unwilling to even look. So I asked for a refund, and the gal who admitted to not knowing how to do the prints, refunded me 47 cents short of what I paid. Whatever I am not going to bother going back for it, but common, maybe TRAIN your employees before having them work?!!? This will be the last time I go to this location. read more

Unhelpful. Rude. Incompetent. Don't expect to get your mail here, I've had multiple pieces of mail get lost while using this postal location and not a single person I've spoken to there is helpful, useful or done anything to help out with our lost mail. Three weeks worth of mail that I'm told never showed and no one knows what happened to it. Idiots. Don't waste your time or money here. read more

I recently sent my son a birthday present and was very pleased with the customer service at this UPS store. Very knowledgeable and friendly worker. She gave me all shipping options and helped me to make sure my package was packed so it would get there in good condition. I would recommend this store! read more

I was in need to print pages when my printer went out and this UPS Store saved the day. They were very kind and I will definitely go back for any other needs I may have. read more

Wow! What a Wonderful Experience of Professionalism, Curtsey, Patience, and Caring, I received when placing my order at the UPS Store Temecula on Winchester and Murrieta Hot Springs in California. It was my pleasure to work with Michael and Rena. I also saved over twenty dollars on my order, which goes without saying, Thank You Lord. I will be handing out UPS Business Cards to All my friends. Again Thank You Michael and Rena, A BIG THUMBS UP. Keep up the Good Work,,,, Tony E read more