I have been a member of UPS for 15 years. This particular location I have been here for 7 years. The guys that work here in general have a great attitude and are very helpful. Ownership has changed hands without a glitch. Thank you UPS. read more

Sign on front door says open 7 days a week but they are closed on Sundays- seriously?

Don't go to this UPS store. Charges you to print a label, almost $3 when companies who ask you to return things just give you a QR code to bring to UPS. Staff is rude as well. read more

Great service @ Legacy store! It was a wonderful experience with Adam. He was very professional and kind. I recommend this UPS store! read more

Love this UPS store. I can always count on consistent, friendly service! Highly recommend!

Horrible service and very frustrating experience! It supposed to be a very simple transaction. I dropped a letter off at the store and paid for stamps on Saturday morning. Today (Friday evening) I got the letter back because the store employee just forgot to put stamps on it. It was a very important and time sensitive letter. When I went back to the store, I didn't hear any apology or acknowledgement of the inconvenience this cause to me. The lack of accountability and basic customer service is unacceptable at this store. read more

Nathan at the front desk went above and beyond a few weeks ago when he legitimately saved my grandfathers life by calling the paramedics and rubbing his back. Will for sure be coming back to this store in future read more

Had to ship a package and the service was super fast and very friendly. I like this UPS Store and if I need to ship again I will come to this store hands down. read more

Visited this location while picking up package that required a signature from company. The staff is very friendly and efficient in getting customers in and out. I picked up another package a few days later from the Allen location and where customer service lacked in a major way. UPS Legacy will now be my preferred location! read more

UPS store @ Custer & 15th is very professional and efficient. Highly recommended this business.

Based on my experience, I would avoid this UPS store at all cost. I shipped a product (automotive part) on May 14. UPS destroyed the box, in fact it look as an accordion and yet decided to deliver it. My customer immediately placed a refund claim, and as a responsible business person, I provided the refund next business day. Move forward a month later, and I still have not received my refund from UPS. Their song and dance excuses are too much. The UPS store claims that it is a UPS issue. and UPS directs me to deal with the store. They never answer the phone nor emails, so any conversation has to be done in person. They are fast to collect money for the service but the fail completely when something on their end goes wrong. The money that you may save over FedEx is not worth it. Small Business out there, be careful if you want to survive. When shipping avoid UPS. UPS = Unbelievable Poor Service. read more

The staff shipped my desktop with care. It made it five states over with no damage. Great job guys.

Printing a black and white copy from a USB drive is $2.2 plus tax. Wish I asked or was told about the price before printing it. Actually, I was here several times doing other things since it was so close to where i lived. The staff people at the counter were friendly and helpful. But you just need to be aware if you need to print anything from their computer. read more

The UPS Store - Sticker shock! $2.2 per black and white copy from a USB drive. - Shipping Centers Near Me - Plano, Texas

I always frequent this UPS store. Matt is awesome and always very helpful and goes the extra mile. I can always trust the employees to do a good job packing my shipments, as I frequently ship fragile items read more

Needed my vaccine card before a trip to Canada. My dad 2nd day aired it on a Tuesday and this location apparently held onto it until Thursday before sending it out so the 2 days of shipments would get the package here the following Tuesday (due to a holiday on Monday). When I called to get my $40 back because they held the package for 2 days unnecessarily, they said, sorry we don't do refunds on 2nd day air even though it was their mistake that it ended up being 7 day air lol. Save all of your money and go to fed ex! Even usps probs could have gotten it here earlier than 7 days. read more

Do you need to ship something? In a rush? Well...all you need is the UPS store on Coit and Legacy! I was expecting to be in line for a few minutes because there were a lot of people, but as soon as we walked in, BOOM an employee opened his register to help us out. To top it off, the man helping us had a happy attitude like he loved his job (we need more people like him out there); he taped our box closed, showed us where to find the tracking number, and said his goodbye greetings. It wasn't overwhelming, but it was enough to put a smile on. Service was great, and we were in and out in less than 5 minutes. Would definitely come back next time I need to ship something. read more

Making my second trip to the store to pick up a package after having an investigation launched to determine where my package was. The shipper sends me confirmation that the package was in fact delivered to the store. I call back and talk to someone else who confirmed it was there. Basically the Manager Matt was more concerned about leaving than he was searching the store for my package. This store is franchised, so I'll just make the decision to do my shipping business elsewhere than this store. read more

Matt is wonderful and knows how to multitask. I just needed a couple things faced, and he was able to take care of customers waiting in line, check back on the status of my fax and keep a genuine smile. He is the epitome of good, quality customer service. read more

Usually i use other UPS locations and they're quite friendly. This was first visit here and it was WORST EXPERIENCE. Have to agree with; Steve, Arvind, Shawn... Front desk guy was rude, was not ready to provide any information or to earn business. It was when none was waiting. No reason that you've to suffer here; GO somewhere else :) read more

This store is one of the most efficient UPS stores I've ever used and I use a lot and in many different cities. This UPS store recognizes my address and my regular shipping addresses through my phone number saving me time. Matt is always friendly, efficient, kind and patient. He's a notary too. I highly recommend this business! read more

Just came out of the store. Typically the experience has been good excepting today. Went to return some amazon stuff. There was some confusion and he ended up charging for the boxes that he wasted as well! Is he there to help us or penalize and give lectures?? Isn't it his job to make things are packed correctly especially when I'm paying for it! Anyways it's a ups store and there are several. Don't think I would go back there after what happened today. read more

Waited in a 20 minute line to borrow tape. Already had my label printed and asked the lady excuses me I just need to drop this box off and tape it. She told me to wait in line. Why did I waste my time pre-printing a label if I was going to have to wait in the line anyways. UPS is always a necessary evil. read more

Usually going to a UPS store isn't very fun, but the guy at the front was really nice and made it a pleasant experience.

Rude and horrible customer service. I will never come to this place again. Very unhelpful and unorganized! Sad!

waited for upwards of 17 minutes just to drop off a couple of pre-labeled packages while the 2 man clueless staff slowly severed annoying customers who were oblivious to the amount of customers stacking up behind them read more

We were up visiting my parents today and I had to find a UPS location to drop off a textbook I needed to return. The UPS Store by our apartment in Dallas is awful, but this location is fantastic! The guy working today was extremely pleasant and helpful, and we were out the door in a matter of seconds. An unexpectedly great experience. read more

DO NOT SHOP HERE! I casually dropped into this store yesterday to mail off 2 prepaid UPS packages. As it was my day off, I was dressed in workout clothing. The representative was less than cordial. I presented the prepaid UPS labels and was immediately informed that I would have to pay a $1 fee per box to tape them up. Given that these were very small boxes and I have NEVER had this experience when using prepaid labels, I declined and left the store. The service here is NOT pleasant, especially given that I have been to this location before (on a workday when I was dressed in a suit) and was not charged. Subsequently, I went to an alternate location in Frisco several minutes later and was not charged. will never again go to this location. read more

I have gone to this UPS store for as long as they have been opened. Matt is extraordinary as far as information and getting all my packages/letters/notary done correctly. Very professional, always knowledgeable and does with a smile. This store is an asset to the surrounding neighborhoods. read more

UPS finally found my package, two weeks after it should have been delivered, but instead of delivering my package they sent it back to the UPS store. Why? Because they didn't think they put me through enough already I guess. Finally, I managed to make my way back to the store with the hope they would address my concern, refund me, and get my package to where it should have gone. Well, I was a little too hopeful. INSTEAD I had to argue with the store owner for 30 minutes about my situation and the wrong I was put through. They tried to place the blame on me for my package not getting delivered. The man I assumed to be the owner of this UPS store said he was not to blame and was not associated with what UPS does when a package is shipped. UPS you need to get your shit together and if someone is going to use your brand to represent their store, you better believe that you BOTH are responsible when a package is not delivered, lost, and again not delivered and return to the store it was shipped from. The owner wanted to charge me again to ship my package, which I refused. After much back and forth he finally agree to ship my package without charge, which I am thankful for. I think he did this just to get me out of his hair instead of being a helpful, understanding human being. I will not be returning to this store or using UPS ever again. read more

Very polite and helpful customer service. Called to get a price quotation. Very impressed with the info I was provided over the phone. Not rushed at all. read more

Best service ever! I will drive to this location on Coit and Legacy vs one closer to my house because everyone there is so friendly and customer centric. read more

Extremely slow and rude customer service. Lady looks like she got up the wrong side of the bed this morning. She thinks customers are the enemy. I'm never returning to this location. read more

Scroll down and see someone's review from 7/2/2016. What the hell is wrong with this place? There was an old lady with glasses working there this morning around 9AM, and she was just rude and bitter. Do you own the place or just work there? If you own the place, good luck. If you just work there, owner should get rid of you. Obviously, you don't want to work, period. Please stay home and give that job to someone else who deserves. You are NOT cut out for customer service job. There's FedEx/UPS store across the street by Tom Thumb, so go there. Another one is at SE corner of Coit and 121 which is 3 blocks north from there. read more

I will not be going back to this location! I waited nearly 30 minutes with only two people in line ahead of me! Seriously - put out some chairs or something! Set up the first-ever UPS waiting room! read more

Dee Ann Lambert gave us probably the worst customer service you could imagine. She definitely needs to be re-trained on how to interact with the public, she doesn't know what customers/people are going through & on top of that she gives off the worst attitude. I typically do not write reviews, but for some reason I felt as though I should this time. Definitely would not recommend this UPS Store location to anyone if she's on shift. read more

There is a reason this store has a 2.5 star rating, because they suck. I paid $250 5 days in advance to guarantee delivery on a certain day. They mis-coded the label and it went somewhere else. I will never use this store or UPS again. Why I didn't Fedex it I will never know......Fedex from. Ow on for sure. read more

The incompetence of one of the employees in this store is breathtaking. I wanted to mail several greeting cards to Europe and she kept asking me for a "zip code." I tried to explain that the country where they were headed does not have a zip code. After some delay and confused looks on her face, she finally put the postage on them, but I left with a feeling of unease. Sure enough, one of the cards ended up in my mailbox a couple of days later with a note that there was insufficient postage. I returned to the store to explain what happened and was met with indifference and rudeness. And no apology. She asked me what I wanted. Really. I said I wanted the card to make it to its destination. This is what they charge a premium for????? I've never had a problem before at this location until now. In the past, the employees were knowledgable, friendly and helpful. This woman obviously has no business handling mail. Stay away! read more