Went today and the male employee named Luis was unfriendly, unhelpful, snotty, rude and completely unprofessional. Ill never go here again. What an asshole. You never ever treat customers with disrespect. I will do what I can to get this jerk fired. read more

I come in here often to ship out as I work in e-commerce. The staff is always helpful and friendly

Something is going on with this store this week. They've been inefficient and customer service is bad. Perhaps something is stressing them this week. I got a note on my door yesterday stating my package was delivered here so I came. The package wasn't there. They told me it will be there tomorrow. I came back the following day after receiving an email was delivered to this access point. So there I go again. I was met by Joseph, attitude and can't be bothered. He can't locate the package, he has the tracking number. They came back with they have received packages but they haven't scanned them yet. 20 minutes later he found it. I told him you can say something like Thanks for being patient. I told him that and there it is. Stoic attitude face. read more

Love this store! They have great customer service! Shout out to Luis for his help today. Much appreciated!

They cheated me on the weight. I had two 5 lb packages. they put them on the scale on top of one another and UPS charged me 13 lbs and 6 lbs. I phoned UPS and they said stores are franchises and I had to deal with them. Store on phone said it was UPS problem. I sent store an email and never got a reply. Sanford F read more

I was pleasantly greeted by a lovely lady "Marlene" she's knowledgeable, super friendly, & a real asset to this UPS. Just wish they opened earlier. read more

The manager of this particular store is all if about 30 at most with a bad attitude.. She closes the store early when she has a date and does not believe in customer service. She is downright rude. Twice I have gone there within 30 minutes of closing and been told by her that they "are closed." When I ask her to confirm the hours she confirms the hours that I have shown up in between but she is always closing early. I have never, ever had this kind of an issue with any other UPS store. She should be fired for her bad attitude. read more

I've been using this particular office store for many, many years now when it first was a Mailbox Etc. Remember those? The employees seem to come and go over the years but the manager Sandra has been there for a while now and she runs a tight ship. They do charge a little bit more for postage as well as supplies but hey, they have to make a buck somehow, right? Also, you don't have to wait in the long lines at the post office so if you're in a hurry, it might be worth it to pay a little extra for faster service. They even have shredding services now which I'm probably going to have to look into. You can purchase a printing account for $35 and I think it gives you like 500 copies. They do charge tax on top of the $35 though so it comes out to something like $0.076 per page which isn't too bad. They will send you an email too if they receive a package for you. It has to be a courier package though and not a postal service package. You can also call in and have them check to see what's in your mailbox if you have one there. It's a convenient place to utilize because you get a little more care and attention compared to the average U.S. post office. read more

I had bad impression about this place the other night. But, this lady at ups changed my impression. The lady who works at this place is friendly. She kindly answered my phone call and was able to confirm the service available to customers. read more

I stopped into this place for notary public services. It was done by a young girl, quickly and painlessly and super professionally. and for the 10 bucks I spent to get her signature on my documents I also got a copy thrown in for free. read more

So I walk into the place to make copies. I was in a major rush. I indicated I needed help with the machine. Didn't get any, just got the key to insure that they would get paid their fifty cents or whatever. So I walked to the counter to get help. (My problem was that when I pressed 'start', the machine didn't.) There were 2 young girl employees sitting on counters chatting it up with a UPS delivery guy. One of them rather reluctantly walked over to help me, slowly. The supervisor (I assume), an older guy, was no better than the girls. Lousy customer service, lack thereof. Get a clue, UPS Store. You get one star for being open, the second star for being clean. Read this and weep. 5/13 Update: Thanks, Kevin, for pointing out that these stores are franchises. I assumed everyone knows that, but just in case - I don't want all UPS Stores to get a bum rap, because the one in my old neighborhood is excellent. Also, there are at least 2 UPS Stores on PCH in Redondo, & this one is the only one I have been in. (This is the one in the Whole Foods plaza.) 8/4/05 Update: Today I went in to make copies because my home machine is broken. It was like night and day regarding the service I received, compared with my previous bad visit. The staff has changed. The polite service could not have been better! I originally awarded only 2 stars; am now increasing my rating to 4 stars. 8/17/05 Update: No reason not to upgrade to 5 stars! I am receiving wonderful, helpful service, even over the phone. I'm glad I decided to keep coming back. read more

Less then thrilled with my service today, also amazed at how much rates for UPS went up, at least that's what was shared with me by the less than interested employee who helped me. Update: Moving the rating because some read my review and reached out to me for specifics to improve their service levels, I appreciate that. read more

Always courteous, helpful and determined to resolve any issues. I have been there when in a panic several times and have really appreciated how serious they take customer service. Also love when they just take your package even though I'm not done packaging it and say "I'll take care of it"Love this place!!! Post Office often gives me attitude for not knowing which form to use or using a strip of tape. read more

Very nice people. During the pandemic they helped me on two different occasions.. came out to my car (out front) to get my package and brought me my receipt, while I waited with my two small children in the car. Wonderful service. Best UPS Store in the area hands down. read more

Good place for simple things, if you need passport pictures ,the machine is broken, keys .. that person not here yet. You need notary ..oh she is at lunch. But for simple shipping they are A plus read more

Went to the UPS store by my house, basically because its walking distance not because its cheap. Anyway on October 08,2013 I was helped by a very nice employee by the name of Blue. Not only did I feel she was very attentive she actually provided me with alternatives and solutions to my shipping woes. I was very happy and impressed by Blue's customer service skills. read more

Very friendly and helpful staff. They genuinely care and help you with your needs. They have a wide variety of services and have been able to help me with both work and personal projects. Great store! read more

Like most UPS stores the staff is very friendly, however the parking at this location is terrible, if you have more than one small box you are better off going to one of the other nearby locations that have less impacted parking, 2 stars for the poor parking and 4 stars for the people, which is the only saving grace of this location. read more

I have been a box holder for a few years. My magazines mysteriously disappear. Additionally, the individuals working here do not seem very content. I have stopped complaining about my magazines and now read them electronically. I have never had this issue with any other pob. I would not recommend this facility. read more

Solid place. Serves its purpose. I'm mainly a customer for Amazon drop off returns and I've used their notary services a few times with no issues. I would just call ahead to ensure a notary is available. read more

My go-to place for all of my shipping needs. You can be assured everything will be handled properly. I highly recommend. read more

I came to this UPS store by chance because I was looking for the nearest place on the way home from the gym that can do passport photos and notarize a document. I walked in and was greeted by a couple of friendly ladies who offered to help me out. One woman took my photo while the other woman worked on notarizing my document. One of the girls realized that I was missing a critical document and she was kind enough to go online and locate the business and print it out for me. In conclusion I had a nice experience at this UPS store and was in and out in a very brief amount of time. I will definitely use this location again in the future if I ever need some official crap done again or need to send out a package. read more

Awesome location great people. Super helpful for shipping. The other ups store is a nightmare. read more

Because it was near the Post Office, I went in there to print 2 sheets of paper and two envelopes, hoping that it was like FedEx Kinkos. But there is no place to plug in a USB drive on their self-serve copiers (which don't have a proper print feature). You have to wait in line and have someone behind the counter do it for you. Then they charge $1.20 to print 2 black and white pages (compare to 29 cents at FedEx). And they wouldn't print my 2 envelopes, even though their printer had an envelope feeder. So I went over to FedEx where I printed the two pages myself without standing in line, and the helpful employee roaming the store printed 2 labels for me to put on the envelopes. Thanks to UPS, I couldn't get to the Post Office before it closed, so my printed documents didn't get sent. read more

UPS Store #1419: Outstanding service; efficient and courteous employees. I will always use this store for my shipping needs and also to purchase supplies, cards, and whatever they are selling. read more

Thank you very much to the female employee who helped me today (4/28/2021) at around 3pm with the Amazon return label. She was extremely helpful and very friendly! read more

I just left this location, had excellent service. Sandra helped me get out fast, she really keeps things moving by multi tasking, while at the same time providing great service. I'll be back for any shipping needs. read more

I am lucky that this is my local Redondo Beach UPS ( 409 N PCH) . I have done several notary here as well as Amazon returns. The staff greets on entry and make effort to let the customers that are waiting know they matter and would be serviced momentarily. Sandra has assisted me several times; she has always been very helpful and goes above and beyond. Thank you! read more

I've stopped by here several times on weekends, and the sole woman who runs the counter is so efficient and helpful - she really does a great job moving through a longer line and being very kind to customers! read more

Received pretty rude and dishonest service from two employees at this location. Came in to send two return packages. I don't own a printer at home, and UPS has always printed labels for me for free. It's part of the service and curtesy I expect at UPS. Not anymore I guess. The employee informed me that "all UPS locations have a different owner, and this owner decided to charge for printing".... The self-service printer cost $1.50 just to use it, and any additional minutes used or pages printed cost extra. I told them I only needed to print 2 labels. They said because it wasn't busy at the moment, they would print them for me this time. I said thank you, they printed my labels, then charged me $1.20 for printing 2 sheets of paper!!!! So first he lied and said he would do it for me "this time", and then ended up charging me $0.60 PER PAGE. Seriously? A little steep for a service that should be free. Dishonest and rude employees, cheap owner, and overall unpleasant attitude from the apathetic teenagers working there. Will NOT be returning to this location. Another location in town must have a better owner, since they still don't charge you to print a label for your packages. read more

Great customer service from Jackie and Brittany. It is sure great to walk into their business and am treated with respect and appreciation Thanks girls for everything. read more

I walked in everyone was standing around no one rendered a greeting what so ever. I had two large boxes and no one offered to assist me to retrieve them from my vehicle. They guy at the register very dry, didn't inform me of where I needed to sign for the delivery of my packages. read more

Customer care.... Didn t care at all. I had something to print and he gave me directions and the computer was off. No help . Si I walked out. read more

I've been coming here for years and Sandra has always been so professional knowledgeable and very personable! She has been extremely helpful throughout the years!!! read more

Sure, it's a UPS store that offers all the usual UPS services but the ladies who work here are friendly and helpful! If you need to ship, this is the place to do it! read more

Paper Shredding review only: UPS charges $1.00 per pound. Good service and confidently located. (But other places charge $15-20 60 to 100 lbs.) Four stars for the service, three stars for the price. read more

This place is on top of it! I came in on a very busy day to have a document notarized. Even though they were slammed handling many shipments to our troops over seas they moved me a long quickly with a courteous and friendly manner. read more

I have done business with this store for over ten years and they are ALWAYS so courteous and helpful. No lines. Wouldn't think of going anywhere else. Sandra, the manager, is the BEST! read more

My wife and I stopped in to send back some Amazon returns. They provided great service. Speedy and attentive. I highly recommend this location if you need to ship anything! read more

We couldn't be happier with the UPS store. We've had our PO box there for over a year and we're always greeted with a smiling face. The store is always very clean and organized too. read more