Hands down top 10 worst "service" experiences I have ever had. Staffer was beyond rude - actually…read morehostile. Updated to 2 stars. Malika came through and turned it around at the end. Would not set foot in this place again.

Team member Malika was a beautiful soul. I went to send a package to my best friend in Texas and…read moreshe just made such a simple transaction become the highlight of my day so far. Shared all available options and let me know what was the best value as well. What a beautiful kind soul she is!!!!

I lost my $300 watch. I had left it on the piano in front of the store. Jay, the honest gentleman…read morehe is, brought it inside and kept it in the store. I called two days after losing it, with little hope of ever getting it back, and Jayson said he'd go check the piano, but shortly told me someone had brought it in. God bless these honest and wholesome people! Bring your business here!!!!!

I came in with an urgent, last minute print job and they nailed it. Promised end of same day, but…read morehad it done in just a couple of hours. Extremely reasonable prices, courteous and professional staff. I probably won't have many opportunities in life to recommend a printing service to anyone, but I will for sure recommend Rocket when I do!

The TSA precheck service is terrible. They told me not to make an appointment. But when I got…read morethere, there were 9 people in front of me, at 10 minutes per transaction. Every time someone showed up that had an appointment it would push the line back another 10 minutes. Only one young man was working to process everyone. Estimate wait time was over two hours. I finally just left, without getting processed. When I got there, there were 9 people in front of me, and after waiting 30 minutes, I had 12 people in front of me as the appointment line kept growing and overtaking the non-appointment line. Note: even the appointment line was taking over 30 minutes. I ended up going over to Office Max on John R. It took me 7 minutes in and out!

I feel bad for the good employees at this store. They are trying incredibly hard to help customers,…read morebut the manager makes their jobs far more difficult than necessary. The older gentleman with glasses is one of the worst employees I have ever encountered. Again, I genuinely feel sorry for the three employees I've interacted with on three separate occasions. They are clearly doing their best to improve the customer experience despite the manager's complete lack of competence and leadership.

Recently won/bought a small fragile painting (over 100 years old) in a DuMochelles auction. The…read moreauction house provided a link to Pak Mail and my experience could not have been more positive. Leonardo & Bob communicated the quote & timing expectations. And the painting package arrived well-packed and beautifully/safely intact! Very recommended!

So, the other day as I was headed to work I needed a quick stop to mail a birthday present. Surely…read moreyou say, by 9am the post office will be open?? Surely you'd be wrong in Ferndale! NOT!! However- have no fear you people that anticipate a business will be open by 9- a time that most poor souls are at work, getting to work, or already slaving away by this time. Because! Pak Mail is open. Now they aren't the cheapest in town... but customer service is their game. If you kindly ask for the most expedient and cost effective method- they will tell you. They will also pack it for you, label it for you, etc. I've been in here a few times, not always best deal, but effective. Additionally they are a package return for Amazon! Bonus!!! AND they are seconds away from the post office that only opens at 9:30 am.

Fred repaired my battery operated wall clock on the spot and at a very reasonable price! Call first…read moreto make sure he is in the shop.

Fred was very thorough in repairing our grandfather clock, even calling back to make sure…read moreeverything was still "ticking"! I will definitely call again if we need service.

This review is long overdue! My husband, Bob & I have been…read moregoing to this excellent FedEX location for over 20 years, and finally decided it was time to write a review because we appreciate their fast, friendly and invaluable service. Whenever we've had questions regarding shipping, or printing; they're always very helpful, and even given tips with packaging, and cost saving strategies. Moreover, If you're pressed for time, and have a shipping label on your package, you can get your own tracking number printed out, by scanning your parcel at the Kiosk machine, located at the entrance, and it's super easy to use. This location is clean, fully stocked with supplies and boxes for your packaging needs, In conclusion, we want to thank Victoria, Doug, Christina and all the others, for outstanding service, and treating Bob and I like family. What a great team and a well run store! Please keep up the great service and we'll keep coming back for all our shipping needs. Sincerely, Bob & Lucy

At the corner of Square Lake and Woodward. Pretty complete in terms of do-it yourself and full…read moreservice. Very organized and clean. Needed some help with the do-it yourself machine as I had a lot to copy - the max is 80 sheets per go. And I had 5 sessions. Can use credit cards or get cash put on their card.

0 stars if I could!!! "Gabrielle" wearing a yellow shirt tonight literally KICKED ME OUT of the…read morestore, even though I was there before 7:00. Simple QT code packages. Said I'm sorry multiple times that traffic was bad and I did my best to make it on time. Service here is awful. Terrible management..... terrible customer service. Total a*hole. Total total a hole. Will not be coming back to this location. Literally ZERO UPS stores have good staff anymore. He LEGIT told me to leave. Do not go here!

What exceptional service provided by Nick at the UPS store. Our glass art item was picked up for…read moreus, packed safely, and shipped expeditiously to our home in Fort Lauderdale. It's always stressful buying glass, but this store did one of the best jobs we've paid for. Thank you so much for your efforts.

I didn't get to work with them this time but appreciate their prompt response in assisting me with…read moremy business printing needs!

You would be at a loss if you go anywhere else ! Class Act…read moreall the way ! Promised my production to be complete within a week, had it in my hands in 24 hours !! Amazing

I work from home for my job. From time to time, I need a convenient coworking space as an…read morealternative when I need a change of scenery or my Internet is down due to storms or maintenance. Intelligent Office is located in a prominent office complex with a convenient commute. Their office is well-equipped and clean. If you are used to working in a pleasant professional / corporate office environment, you'll feel right at home. There are also convenient amenities within the building such as a cafeteria, dry cleaner, travel agency, convenience store, a steakhouse, etc. The pet firm rate is on par with or less than other coworking spaces in the area.

I am a new client to Intelligent Office in Troy, Michigan. This group is fantastic! Super easy to…read morework with and very professional. January is traditionally my slowest month with my clients paying off the Christmas bills. I started using Intelligent Office on January 4th of this year and this month has been my highest grossing month compared to all months in 2020. This change is definitely due to the great work of this group in answering my telephone and scheduling for me. Thank you team! Dr. Norman Bayne from Bayne Mobile Veterinary Services