I've been coming to this UPS store and have worked with Miguel for a little over 2 years now. He's always extremely helpful and attentive when it comes to my printing needs. He will do whatever he can to accommodate my requests and always delivers in a timely manner! I can't thank him enough for all his help! read more

I went in this morning to drop off a package and receive a receipt. When I walked in I noticed there was only one employee working and that there was a line. I was absolutely thrilled when I realize Naydine was doing a fantastic job of communicating with her customers AND taking care of three customers at a time with the BEST customer service I've seen at a UPS store. She was not only helpful, she was very welcoming and assisted me with everything I needed in the most timely manner. THANKS NAYDINE! Good luck working that solo shift. Hopefully management will staff better next time and not set you up for failure like that. You did above and beyond another circumstances, thank you again! read more

Joe was extremely helpful. Great friendly service. Some other staff could use a little more help but Joe is great

I've been a customer, renting a mail box, for many years. I find the staff to be friendly and accommodating. They forward my mail to me when I'm out of town, they have no problems holding mail for me (even when my box is overflowing) and are overall pleased to assist. It can get busy at times, and the team works hard to multi task to make the waits minimal. I can recommend this UPS Store without reservation. read more

The employee sat at his desk and said it would be a few minutes. Other customerrs were quite perturbed. I've dealt with this gentleman before and his attitude is always bad, He is the heavy gentleman that works in the morning. He needs to learn customer service 101. I will no longer use this location and urge friends and neighbor to go elsewhere. read more

I have a mailbox here and use it to send packages frequently. Naydine was friendly, patient, and very helpful. She helped me get the best price for the belated Xmas gifts I had to send. Thanks! read more

It was a busy day yet Iris Claros was so nice to help us. She helped us with our passport photos and some stuff to print out. She was such a great person, she really made our experience great. read more

Naydine was very helpful and was smiling and positive throughout my entire experience! I was in and out quick and felt taken care of. Good job Naydine!! read more

Very impressed with this UPS Store; fast, friendly and convenient. I was in need of passport photos and as soon as my husband and I walked in the girl was very helpful and got us in and out within 15 minutes. I was a bit surprised because normally The UPS Stores have bad reviews and this one just stands out. Good job! read more

I feel very fortunate to have the efficient, friendly and capable team of Joe and Miguel, right around the corner to help me with all of my shipping, printing and office type needs. Thank you for your genuine and knowledgeable service! I won't go anywhere else. Your vast experience and knowledge of all kinds of subjects is ideal for the downtown clientele. I love your cheerful greeting cards too! read more

Hannah is amazingly helpful, knowledgeable and communicative. Very responsive! Definitely reccomend for your printing needs.

This store is my go to for everythingggg from mailing to printing. I've sent multiple Etsy packages out from this location with nothing but good things to say about every employee there. Today what inspired me to write this review is specifically Miguel who helped me create homemade Valentine's Day Greeting Cards that look super professional! read more

I can only say in one word WOW !! This gentleman Was very attentive and very sweet he made me feel very comfortable shipping my moms 90th birthday gift . I wasn't sure if I should of just send it on just a bag or a envelope , but he suggested me to better in a box so the gift weren't get damage . I agree and told me me don't worry this will be fast . I notice that it was just him by himself and people where just coming at him left and right . I told him . " I told him , why are you alone it's busy . He respond to me very calm and said ( it's okay my coworkers called out and my boss is sick as well . I love my job and it's fun as well ) I said . Fun? Yea I love interacting with costumers and trying to help them out as much as I can . Once again thank you Victor . A very awesome guy .. read more

I had to return a package last minute and had no printer to print a label. I was passing by this area and saw the store. I walked in and asked how I could print a label off a computer email. They charge .99 a minute to use their computer and somewhere along the lines of 10 cents a copy (around that price but not exactly). The label itself was prepaid so that cost me nothing. I paid about $1.10 total for the computer and print out. Service was efficent and quick. I can't complain about much and IF I needed to ship something back and I am in this area I would use them again. read more

The workers are liars who want to steal your money!! I wanted to edit a passport photo to get rid of a shadow in the background and print it out. The woman with short hair said that I should just pay $14 to get it done with them; however, it'd only cost me $2 to edit and print the photo I took myself. I chose to edit it on a computer there and pay to print it there myself, and she said I could try to see if it'd work. (She wasn't happy.) When I finished editing, I asked the female Asian worker to help me use their standard photocopy printer to print out the photo, but when she saw I wanted to print a passport photo, she refused and said I had to pay $14 to get my picture taken and done on their "special printer." She said she can tell, despite looking at the computer from 20 feet away, that the passport agency won't accept my photo, and that it's the wrong size, even though I specifically measured it according to the 2 x 2" standard, with the face being over 1 inch. I told her the measurements are correct, and then she told me that I needed to use special ink for the agency accept it. Then the woman with short hair said "I already told him all this." LIAR! Instead, I took went to PostalAnnex+ and despite having the same $14 deal for passport photos, they were friendly and more than willing to help me. They even printed my picture on two different papers to try to get the best color for the photo on their standard photocopy printer. It only cost me $2.30. Lo and behold! The passport agency accepted the photo I printed on a standard photocopy printer - and my sizing was correct, and I didn't have to use a any "special ink." Avoid this UPS unless you like to be robbed and lied to. Go to PostalAnnex+ instead, where they are friendly and treat you with respect! read more

The parking situation is a nightmare. It will easily cost over $5 for a quick stop because they make it impossible to get in or out of the garage. You will spend almost all of the time walking to your destination and then trying to get back to your car. It would be easier to find street parking. And the staff? Completely unfriendly, absolutely unwilling to help you or explain anything. And lastly, they have a notary who refuses to actually notarize anything. This place is terrible. read more

If I can give negative stars I would. I went there to get a document notarized. A notary public Miguel Magallanes notarized our signatures. After we sign the documents, he took our documents where we can't see what is going on for like 20 minutes just to create one notary certificate. Took our IDs with him. Other customers showed up for something they need and this notary let them come to where he is, taking care of their needs while they can see what documents we have and our IDs in front of them. There were no social distance as we all know by CDC guidelines. We had to wait for the customers who were waiting after us, taking his time and just talk and talk. The notary public is very unprofessional as a UPS Clark and as a notary public. He is not supposed to notarized signatures behind of a signer. He should not take our critical and confidential documents away from us and let other people see them. It is against a law to do so. I would file a claim against this notary to Secretary of State. read more

Waited outside this morning with several other people until 820 and the store still wasn't opened. No one is answering the phone as well. Will take my business elsewhere. read more

I had a pair of shoes that I wanted to return to a large on-line seller. It was the first time I had ever returned something. I went to the seller's website, printed out the label for their shipping partner, UPS, and as directed, took it to the UPS Store that was down the street from my office. I entered the store went to the cash register. Good sign I thought. No one in front of me I will not have to wait. The clerk looked at me, said, I'll be with you in a minute, and then continued doing what I don't know. Finally he came over and said can I help you? I told him I wanted to return this pair of shoes and I had printed out the return slip. The individual asked if I wanted to buy a box to put the shoes in for shipping. (They had been shipped to me in a shoebox and I was returning them inside their original shoebox). I said no. I said if he wanted to give me one of the UPS plastic shipping bags I would use that. He pulled out a shipping bag and said I have this but I have to charge you for it. I told him I was returning the shoes and had no intention of spending money to return them. He said fine and put the shipping label on the original shoebox. I asked if he would like to tape the one side of the box where I had opened it. He said he would have to charge for tape. (What was strange was that I think if I hadn't said anything he would have taken the box as is. The shoes would have fallen out of the box the first time the box was thrown into the back of a truck.) I told him I would walk back to my office, get some tape and return. He didn't seem to care one way or the other. I walked back to the office, taped the box and returned. They gave me a dirty look. Trust me. I will never go back to this place again. The UPS store in my neighborhood would never had had this attitude. No Thank you. read more

I worked in the 501 building for 4 attorneys for 2.5 years and Joseph was our go to guy for reprographics work. He is courteous, fast, efficient, accurate, and thorough. My attorneys have come to rely upon him for all sorts of jobs including bate stamping, binding, and high volume painstaking work. Although I have moved on to another job, my pals in 501 still use the UPS store and now Joseph is managing the store. In addition to the reprographics work, they can do anything the post office can do but faster and better. read more

I rarely stop by at this location. Service is terrible. The lady Aracely Padilla had a really bad attitude. She was very unwilling to help for scanning and printing documents and she was very rude and unfriendly. I've always had a great experience at any UPS but this location is just terrible. read more

Tried to take my package there. They said they don't except that kind of material at their place. When I asked him to take it just to destroy it, they refused to even take it for destruction! I ended up leaving my filled up packages in the parking garage! read more

I want to leave a review for Naydine at this UPS store. I visit this UPS location quite a bit and not only was Naydine the best customer service rep that I have ever had here, she is one of the best customer service reps I've had anywhere in a while. She was patient, kind, accommodating, and attentive. She went out of her way to make my experience here quick and painless. I'm extremely grateful for the multiple ways she helped me out and wanted to go out my way to let everyone know. Thanks Naydine!! read more

I needed to get something notarized this afternoon and work a few blocks away, so I decided to walk over to the UPS store. Before heading out, I attempted to call the store to make sure a notary was at the store. I dialed the number listed on their website and received a message stating "The voicemail box is full for this subscriber, you cannot leave a message." I double checked the number and called again and got the same message. It sounded more like a cellphone than a business message. I then walked down to the store and stood around for 10 minutes without any acknowledgement. I finally spoke to the clerk and asked if the notary was available. The clerk informed me that the notary would be in from 10-5. Since it was currently 9 am, I realized I would have to come back. Around 2 pm I returned to the store to get my document notarized. Another clerk came up to me and I relayed that I needed notary services. This clerk tells me, "Just one second, I'll get the notary." Now, imagine my surprise when the notary who walks out is the SAME CLERK who told me the notary wouldn't be in until 10 am. Apparently the woman I spoke to at 9 am doesn't undergo her transformation into a notary until 10 am. The level of unprofessionalism running rampant at this store is incredible. I tried to call the manager later this evening, but of course I was reminded that they DON'T HAVE A WORKING NUMBER. In an effort to reach a remedy, I called UPS Corporate (because every location is privately owned). They told me they were sorry, but that there was nothing they could do about it. Needless to say, I don't recommend visiting this UPS location. read more

These guys are the best, I constantly deal with issues from FedEx, whether rude customer service or missing packages. But every single time I have to go into UPS they are the friendliest bunch of people ever! I will go out of my way to go into this store and avoid fedex! Thank you for being awesome! read more

Miguel Once again thank you for always helping me in the store ups store mega super service

Miguel was very professional. He helped me choose the best shipping option. And saved me $20. He also showed me an error I made. I am very appreciative of Miguel. And his hard work. read more

One word to describe this place "unprofessional"...I've made several appointments to get something notarized and I was turned away due to call outs....no one notified me to reschedule which was very annoying & inconvenient read more

Just wanted to give a shoutout to Miguel for making my resumes come out looking exceptional. He really exceeded my expectations for the typical resume, he offered to print them out for me on a really nice looking paper that made my resume really pop. Also thought the store was very clean and presentable! Thanks for everything Miguel! read more

If I could give this 6 stars I would! I don't remember the lady's name that helped me, but I've been trying to fax this form to somewhere important. I know, uhh who still uses fax! Anyways, I kept going to fedex to try and fax it and never went through! I had asked for help, but the guy just said maybe it's their machine! He didn't help at all! UPS OVER FEDEX ANYDAY! read more

My local copy center. Working from home I rely on Miguel and team to get my jobs done correctly and within the timeframe I need...and they always do! Highly recommend for anyone needing copies, quick office or mailing supplies or even passport photos. read more

This store's staff is extremely unfriendly. They either act like you don't exist or that you're a bother. One employee in particular is miserable. Their customer service makes me cringe, and after three uncomfortable visits, I won't be returning. I give it two stars solely on their variety of services available. read more

Friendly and professional crew who take care of our community.

These folks are so helpful and friendly. The location is great and they have a good selection of packaging products.

This store has the worst customer service. I was mistreated by the front counter staff and despite the fact that there were other staff members in the store no one stepped in to correct the situation. The customer service representative was sloppily dressed and poorly groomed. I thought UPS put customers first and cared about their stores. Clearly I was wrong. read more

I always get get speedy, good service at UPS, better than the post office.

Yes, it may be less expensive to package and send it yourself but what a pleasure to have UPS take over especially when a gift is going to children who don't really understand why items might be delayed or returned to sender. Any cost is well worth it. This location has always been polite and efficient. Thank you USP. Eric Anderson read more

Based on the passport photo provided. Came here to get a passport photo and was given uncut photos and told that the passport agency will cut the photo. Asked them why they don't have a cutter to which they took the photo back and cut them. For $16 the passport photo should be what it is passport sized photos and customers should not have to asked for them to cut what should have been. Staff overall is pleasant just miffed that I had to ask for what I should have been provided. I've taken passport photos at other locations and this was never the case. read more

Miguel at the UPS Store on Broadway in San Diego goes above and beyond for customer service. Highly recommend.

One of the best UPS stores in town. Clean, efficient and fast. Naydine is a rockstar. Super helpful every time I go.