I went there about a month ago to pick up a parcel from Old Navy - They have a program where they drop it at a UPS store instead of your home. On going to the UPS store I was told that there would be a $10 charge to pick up the package. I told them to return the package because of this. I then sent mail to Old Navy customer service and they apologized and said I should not have been requested to pay anything to pick the package up. I then went to the Old Navy store and did my shopping there. Basically I lost 2-3 hours over this whole thing. read more

Great customer service and welcoming! Even though when the store was busy, Ana was super helpful when I was having a difficult time with the self serve printer. read more

To start my Monday morning I needed to drop some packages off, UPS started my day off right!! Rachelle the one person there was doing an amazing job handling everything that was going on. Thank you for the help!! read more

Best UPS in the area. The workers here are super nice and very fast. The line moves quick and I hardly ever have to wait. Had a drop off and saw a long line outside the UPS off Aborn and White and immediately left to come here. They do such a good job here and I recommend coming here because of the friendly staff. read more

Patty has exceptional customer service, she goes out of her way to help out and explain things. Cool glasses

Went to UPS to ship out some Mother's Day gifts for my mom and sister, Carmen was very helpful in choosing the boxes and she assisted with putting the box together. read more

Encountered the laziest UPS worker ever here, lol. Came in around 11am/12pm today, and there was a tattooed lady behind the register. She didn't have a nametag, so the only way I can identify her is by the lipstick tattoo on her chest/neck. I had Amazon return packages that I left on the counter to the left side of her register. Usually, I just drop them off and leave because I don't need a receipt. Other workers have always been pleasant and helpful. They don't mind that I drop off boxes. This woman, however, stopped me as I was walking out the door to tell me to move the boxes to the RIGHT side of her register. Lol, why? What's the point? They weren't heavy, and she could have done it herself without even moving from her spot. Even if they WERE heavy, let me just say that I am 9 months pregnant and clearly showing. She was ridiculous lol. read more

UPS offers great customer service. I order my free supplies online and I get them shipped to my home. This way I can just easily package my items to ship at home and quickly drop them off with ease. read more

I am so happy with the friendly helpful service at this store! I have been here several times and it's always the same 5 star service with every employee there. I went the most recent time to make some document copies, and although I'm not particularly tech challenged, the machine was unfamiliar and a bit uncooperative. Ofelia came to my rescue and helped me make my copies without making me feel like an idiot (which happens a lot at my age these days in some places). She was knowledgeable, genuine and helpful. The service I receive at this location keeps me coming back. Thank you to each and every one of you!! read more

A staff in UPS just made my day today! I really love the UPS services located at 1150 S. King Rd, the staffs in there are very friendly and helpful, especially Carmen! She is very patient to get the information I need and I am very satisfied with the result. I can't say how thankful I am with her help. Highly recommend everyone come to this UPS if you are around San Jose! read more

The girls ( Dana , Carmen & Deandra) There were very helpful and professional, they knew what they were doing and gave us all the options that can be better for us read more

Alright so they are under new management and the team is so awesome. Currently observing how they're taking care of everyone and they're on a roll! Nice, fast, and knowledgeable. Thank goodness I didn't need to resort to another UPS location or Kinkos because this is legit right next to my house. read more

I had so many packages to return and Carmen was super helpful and soooo sweet! Everyone there is very professional and nice.

I came in to do my live scan and was help very fast friendly service by Carmen. Thanks for valuing my time. Will refer whom I know. read more

Horrible customer service I called them to see if I can still drop off my amazon package for return because I don't see their name on the list and I have done it before with plenty of items and they don't know anything, they said talk to amazon. I call amazon and nothing has changed they are listed as a store to return packages. I even asked her if you haven't been receiving amazon returns when did that change and again she said i don't know talk to amazon. Horrible service!!! She was no help. read more

Starting today as of June 24, 2020 @ 1PM, I will NEVER use this UPS location on Story Road. My bad for not asking for the UPS Rep name but he was a Mexican rep. I was trying to ship a fishing rod box 7'x4"x6", he told me to go home and call UPS truck to pick it up because it's oversize. I shipped a box longer than 7' before without issues many times before. Either he's new or racist that's all I can say. I would give ZERO star if it exist, I will not recommend whoever trying to ship an large box. FYI, I went to UPS at 142 N Milpitas Blvd, Milpitas, CA 95035, and the REP was super nice and got my fishing rod box shipped back to the sender! read more

I love coming to this specific UPS location because they have helped my family before and treated us well. I decided to go to a different UPS location closer to me on Capitol and it wasn't the same. Anyways, Dana who is the manager at the Story & King location recognizes me since I keep coming back to her store. She's professional and friendly! I'm glad she helped me through all the shipping for the past year. Thank you, Dana! read more

Looks like there's been some negative history at this location, but they've got new ownership a few months ago and things seem to be on track. I went in to mail a package back to Amazon. Their computer system was down, but the staff apologized profusely and made me (and the other clients) feel welcome while they brought it back on line. Once it was up and running, they were quick and efficient. Convenient location, friendly staff... what's not to like? read more

On 2/26/19 I went to this UPS Store An employee by the name of Dana was very supportive to me and very helpful my family and I are moving to Birmingham Alabama and my sister Dora recently mail some things off herself and she recommended this UPS Store thanks Dana for your help we need more people working like you read more

The UPS Store - Shipping Centers Near Me - San Jose, California

We had to sign closing docs to sell our house and came in at 6:52 and store closed at 7 pm. Anai helped us notarize the docs and stayed past closing time. She provided service with a smile and didn't give any attitude about coming so close to closing time - and it was a Friday night too! Great customer service read more

Caesar was very helpful today! He greeted me with a welcoming hello. My job has me send in some devices to be shipped out. He was very knowledgeable in processing my order and he was very fast. I highly recommend coming to this store for all your shipping needs. Great team ! read more

Carmen and Xoochitl (I mispelled it sorry!) gave great and fast service! I had 2 items to send out and they knew what to do unlike me! I think my things will get there in good condition! read more

I was trying to do a simple scan and email, I encountered some technical difficulties with the printer but when I asked for assistance I was given attitude. Priority was given to customers requesting background checks " on their lunch hour." read more

2 stars for effort! I came to UPS for a notary and the employee didn't know what forms for me to sign. He provided 2 documents and didn't know which one was needed for my affidavit. Please train your employees to know the requirements. Thanks ! ...fortunately I knew what form to sign . What an embarrassing moment for UPS to have employees who don't know the appropriate forms to fill out. read more

The manager Maricella (i believe she was the manager) was amazing. They found my son's wallet with a lot to lose and was going to send it to the address on the driver's license(but wanted to be sure and not send to an old address) She went out of her way to reach out and contact me. My son got his wallet back, and the girl who found it was amazing to do this. What a great store and how they handled this issue. Thank You All So Much!!!!!! read more

My visit to this UPS store 2/13/19, was the b-e-s-t experience I've ever had in a UPS or FedEx store. Dana was warm, efficient, and professional. She made a visit I thought would be tedious and time consuming quick and easy. She made it a pleasure. I will return. read more

Ana is a great worker. She helped me ship my packages very fast. She has a great personality and friendly. She will help you ship item fast and cost effective. read more

This is the worst ups to go to. They have absolutely the worst customer service here. Every person I have ever come in contact here is rude. Plus they charge for every single thing!!! Possibly might charge you a breathing fee if you breathe their air for too long. I'm a student and have ordered books from Chegg for yearssss. I've never once been charged "a sealing fee" for taping my damn box closed. 2 damn dollars for a slither of tape?!!! Shouldn't that "service" be included? Everything is supposed to be covered with Chegg but ups apparently has come up with this ridiculous charge. Rather drive and extra mile to the Tully location so I don't have to deal with rude people and ridiculous charges for everything. read more

The best UPS experience ever! I had 8 corporate gifts that needed to be sent out before Christmas. I had budgeted 2 hours to spend in a UPS store. However, I went to this UPS store and Dana helped me. I was in and out within 30mins. Dana knows exactly what to do: what size of box, if I need signature for delivery, how to package the box, what's the quickest way to handle corporate shipping, etc. She is friendly, efficient, and super fast! I highly recommended this UPS store and Dana is the best! read more

Dana was very helpful and patient in helping us getting our photo printed and laminated. Thanks Dana!

Awesome customer service from Rachelle and Anai. Rachelle provided me important information on how to properly package my items and gave me a few suggestions . And Anai helped with payment methods and label setup. read more

The staff weren't very friendly here...I asked a few questions on how to print something but I was made to feel like I'm stupid or something. read more

Employee yelled at me while trying to walk into the door rudely instead of coming over and talking to me. Completely unprofessional that employees would yell at customers because they are too busy to be bothered to walk over to a customer. Won't be using UPS for my business again read more

I come here often to buy boxes and ship at this location for many reasons. The customer service at this particular UPS store is awesome!! They always greet you as soon as you walk in the door and provide help right away! The young lady that helped me today with my packages was Dana. Dana is such a sweetheart, she's very professional and always takes care of me and will also take care of you with all of your packaging needs!! Dana made my experience great today and with that being said I HIGHLY recommend you go to this location that is on 1150 King Road San Jose, CA. I will definitely continue to go back to this UPS store for the great customer service and I felt the need to write this review so that people know the best UPS Store to go to in San Jose! They forsure deserve the 5 Stars! :) read more

Love this store. Friendly and quick service. I dropped off some of my Amazon return and it was effortless. In and out in minutes. The staffs greeted you with a smile (even though it's all under mask). read more

When I first found out there was going to be a UPS store I was excited because I send my house is located to close. One night I needed a box and was able to find one at this location. The guy who helped me was very nice and had a great attitude. Looking forward to doing business at this store. read more

I had a great experience at this store. Carmen was absolutely amazing. She helped me with packaging. she was quick and had a great attitude. she went above and beyond to help me. I go out of my way to visit this store every week because the Coustomer service is worth the drive. read more

Dana and Anna was a great team work. Love the way they help customers. Happy and friendly. Thank you for your help.

Loved this location they helped me out SO MUCH for my nephew ! The Awesome ladies Carmen and Ana were amazing ! Will be coming back.

Dana was so amazing, helpful and friendly!! 10/10 I didn't have the correct forms to fill out, and she helped direct me in where to go and how to use the system, then helped me with a quick and painless finger print scan on Monday! She was so sweet too! Hella chill, easy to talk to! read more