For nearly a decade, I've trusted Amanda and the team at Postal Annex with some of my most valuable…read moreshipments, everything from turntables and amplifiers to preamps and other oddly shaped, fragile audio equipment, often worth well over $10,000. No matter how unusual the item, Amanda consistently finds a way to package it securely, professionally, and at the best price I've found anywhere in Santa Cruz County. Just as importantly, she's always welcoming, positive, and genuinely enjoyable to work with. I live in Aptos and gladly make the drive because I know my equipment is in good hands. It's rare to find a business that combines expertise, fair pricing, and such outstanding customer service. I'm incredibly grateful to have Postal Annex as part of our community, and I wouldn't trust anyone else with my packaging and shipping needs.

Had a time sensitive document that needed Faxed same day. Went to Annex and expressed the urgency…read moreand need to email them my docs to print and Fax. 2 girls behind counter clearly didn't care, showed no motivation to help, and when I asked them for wifi connection to email my docs?... "We don't have internet for customers, you need to go to the Starbucks across the lot". What? Ran to SB's where had to enter valid email (it detected my false email attempts to avoid spam), sent docs and ran back to Annex. Employee printed, then tried to Fax. it was busy again & again & again. I called the govt agency Inwas faxing to who said Fax was working fine on their end. Ran to UPS ScottsV where they sent it through first try and said it's not uncommon for print shops to still operate with outdated fax machines that are notoriously know to have issues. It about cost me my case. Can't express the helpfulness of the UPS staff vs the lacksidasical, non-caring attitude of Annex's staff.

If you pre pay for a shipping online before bringing it in, they charge you an extra $3 printing…read morefee for their own shipping label. If you don't pay in advance they print the label for free.

Miguel is one of the best customer service people I have ever encountered. He should run a seminar…read morefor some local businesses. Keep up the great work

A+, 100%, will definitely be going back…read more I purchased a large, curved monitor (fragile) from a 3rd party seller on Amazon and (stupidly) didn't keep the packaging. It stopped working after about a week, and I asked to return it. I was advised to go to this UPS store. The employee at this store was up front about pricing, was eager to help pack up the monitor with UPS-provided materials, had a good sense of humor, and shipped it back to the seller on time. Got my refund earlier than expected. As a bonus, there's a classic blue postal box immediately outside the store. I mailed some bills while I was there via USPS. Don't waste your time at the post office, it's not worth the pittance you'll save and the frustration you'll endure.

Ive been a customer of this location for almost 8 years. I am a regular that goes 1x per month to…read moresend my mother which is disabled coffee, and other small treats. I usually send about 4-5 lbs worth of stuff and have never paid more than maybe $42.00 + whatever they charge for box and packaging which is usually $12-13 at most. Today i was helped by large Indian guy with blonde hair and ridiculous jewelry. He was rude and singing along to the music that was playing in the background. He told me it would be $13 to bag and box and then $85 to send 4lbs of coffee beans to Southern Ca. LoL I walked out and went to fed ex where they packaged and shipped everything for $23. What a jerk!

I noticed this spot on my way into the nail salon next door (Softy Nails). I had a package in my…read morecar that needed to be shipped, so I decided to stop in after my appointment. Nicholas was such a great help--he assisted me in getting my box together and had it shipped out very quickly. I was in and out of the store in under 10 minutes. Thank you, Nicholas, for your assistance. It was really nice to see a friendly face around the holidays. I know working with customers can be especially taxing this time of year. -Neko

I've been using Mailbox Plus since opening my business in August of 2024, and I honestly couldn't…read moreask for a better place to handle my business mail. Reuben runs a tight ship. He's hardworking, attentive, and clearly takes pride in making sure customers are taken care of. Every interaction I've had -- whether quick or detailed -- has been professional, friendly, and efficient. His staff reflects that same energy, which says a lot about how the business is run. What I appreciate most is the balance they strike: everything is handled professionally, but there's also a genuine, neighborhood-style warmth that makes you feel valued rather than rushed. As a business owner, that peace of mind is huge. If you're looking for a mailbox service you can trust long-term, Mailbox Plus is absolutely worth it. I've been very happy with them and plan to stay for the long haul.

This place can get very busy or be completely empty- totally depends on what time you come in and…read morethat can significantly impact your experience. I try to come in on weekday mornings. I needed to get a live scan done and literally there was nobody when I went on a weekday around 11 am. Took a total of ten minutes. Staff is very friendly and helpful, one of the best customer service I have experienced. But 4 years ago, I had a terrible experience here because of a fellow customer who chose to break the line and I refused to stay quiet. There were over ten people in the store at that time and nobody supported me. Overall a good place where you can get all your postal needs fulfilled. Would recommend but make sure choose a less busy time if you can. Value is reasonable, a little bit more than the post office but then you are also paying for the convenience of longer hours and fewer people.

Andres at Postal Annex was fantastic. I came in needing notary service and he made the whole thing…read morequick, easy, and stress-free. Friendly, professional, and genuinely helpful from start to finish -- the kind of service that makes you want to come back. Highly recommend, and thank you, Andres and Margherita! Mention this review for extra smiles

Both workers yesterday, Miguel and especially the other one, were incredibly rude to multiple…read morecustomers. They actually derided an elderly couple (80+ years old) to their face, and then talked out loud in front of other customers trying to justify their position, "cant believe these people come in not knowing how the notary process doesnt work." They appeared to intentionally make the folks feel dumb and incompetent. It was a direct verbal attack and totally awkward for my group, and the others in the store. When helping me with notary work, Miguel was obnoxious and aggressive with another customer we were with. I had to tell him to calm down, and that we are all just trying to get documents notarized. The air of superiority from these two notaries was incredible, and their rude, aggressive approach to customer service has been documented several times on yelp in the past. It was a disgrace to UPS. To the business owner: please check your cameras to review their behavior and take corrective action to prevent others from having to go through that. Find someone to work there that treats all people with respect.

Miguel and team are the reason I come to this UPS store. They are consistently friendly, helpful…read moreand do a good job of managing the flow of customers. Thank you to Miguel and team.

Go to greenwood express for all of your packing, shipping, and printing needs!…read more I came with my item , the owner helped me determine the best size box for packing and also ensured that we found a cheap yet efficient method of shipment. The owner was very professional and even stayed a little late to ensure I was able to drop off my package.

I first went to Greenwood Express to rent a mailbox for my business, but they now take care of all…read moremy business needs including packing, shipping, printing, and notary. The service is A+ excellent and the store is spacious and clean. I really connected with the owner after hearing about all the great philanthropic work he is doing for nearby public school children. I can spend my money anywhere, but it's satisfying to receive quality products and service while knowing I'm supporting a business doing positive things for our community.

Jackie and Lindsay are fantastic! I can't imagine anyone doing a better job. Jackie is the owner…read moreand they both are there working a lot. They are friendly, competent, extremely customer service oriented, and constantly making service improvements. We are in and out of town a lot and rely on them to ship quite a bit of stuff for us and also to receive a lot of shipments--and they always come through for us. This is a quintessential customer service business, and to succeed in it you have to provide a very high level of service, and this is something they do in spades day in and day out. As you can tell, I can't say enough good things about them! Give them a try, you won't be disappointed!

This place is the best! It's such a major upgrade from what it was years ago--super organized,…read moreclean, and user-friendly. I especially love that I can have my Amazon packages delivered here since Carmel addresses can be a little tricky. Everyone is always friendly and helpful, too. Such a great service to have in town!

We have been coming here since the new owners took over, the new schedule is better now since they…read moreclose at 8. Started coming for the ice cream but we bought our first water jug a few months back and prepaid to make it easier for refills. New owners are very kind and always treat their customers like family!

Full service water store, with the option for healthy Alkaline water!!! while I was waiting for my…read morewater , I got 2 scoops of the Mariannes ice cream. This ice cream is locally made and with so many unique flavors, the owner Tiffany offered multiple free tasting samples. They also have local Gizdich Ranch pies freshly delivered 2 times a week, dutch apple is my favorite, yummy .

I was about to order flyers online but was running out of time, so I called a friend, who strongly…read morerecommended Business with Pleasure. Now I understand why! I called and they were friendly and helpful, giving solid advice and offering to have my flyers printed the next morning, even though it was less than an hour until their closing time. When I picked up the flyers I was blown away. SO much nicer than any I've ever had printed. Really high quality printing, color depth, and paper quality. I can't wait to get them out! I then came back for business cards when I realized I didn't have enough for an event coming right up. They offered important guidance on the printing files and printed them same day; they turned out great. I admit that I, like so many people, often turn to online services these days. But working with Business with Pleasure was the perfect reminder that good humans are still out there actually answering their phones, doing high quality work, and providing the kind of service that automation simply cannot replicate. I'll be coming back to BWP for all of my printing needs from now and and recommending them to friends and colleagues. Five stars plus!

These guys are very good…read more Good prices, great service, friendly and professional. Able to do quick turnaround