I came in to get a paper notarized. She started saying she needed to notarize different pages and started completing the paperwork without even telling me that it was $10 per signature. She refused to actually notarize the form I had and did not seem willing to take the time to realize what I actually needed notarized. The owner was rude, unfriendly, and not at all helpful. I will not be going back. :-/ read more

I refuse to go to any other UPS store. I like the people that own/work here and I never have any problems with my packages.

Went in with a bunch of return items and sharona helped me. This is the first ups store that I have gone to with such friendly and efficient customer service . There was a line full of people and they got to us super fast . These Persian girls know how to run a business . read more

Everyone at this location has been extremely helpful to both my husband and me in whatever services we require. Friendly service as well as efficient service is all we can ask for. We also have a PO box at this location and it has worked out nicely for us. We recommend this UPS store highly and don't understand why there would be any negative reviews. Great people read more

Came here during business hours and the store was closed. They are supposed to open at 10 but no body is here nor are they answering. So unprofessional. read more

Friendly staff and convenient however I created the exact same order on UPS.com for $10 less. I was charged $32 here and created the shipping label myself for $22. Package Dimensions, weight, declared value, delivery speed and destination all the same so i'm not sure whats going on. There was a $10 line item on my receipt labeled "additional services" though was told this was for the declared value. Should have taken a picture of receipt before returning to the store. Fortunately, staff willingly refunded and I used the label I generated. Package shipped and delivered without issue and in same timeframe as originally requested so I'm not sure what the more expensive label included. read more

I recently needed to ship an item via UPS and the UPS store was just a few blocks from my house. I called and they informed me they were closing very soon. I rushed over with my package and was a few minutes late and I saw that they were closed. As I walked away from the front door of the store a gentleman got out of a car parked in front of the store. This person worked at the store and him and the girl who worked there knew I was coming there. As I was late I would've understood that I needed to return the next day. However the man said he was waiting for me and he reopened the store for me so I ship out my package. It was very polite and courteous of him to wait and I would like to say thank you for a job well done. It is not often in recent time to see this level of service extended to others. It was very refreshing to know there is some people out there who do care about other people's needs and go above and beyond to help them. Thank you to the UPS store in Tarzana, ca. For your service, courtesy and just for caring. Once again, a job well done read more

I needed to mail a trinket worth maybe 12$. I found a box for the trinket was already wrapped in bubble wrap. By the time the woman told me I needed another larger box, 3 more strips of bubble wrap and mailing the total was over 20$. Seriously????? I went to the US post office and it cost me $7.35. Been here twice!!!!!!! read more

Been going here for years, very inconsistent on pricing. I've been getting overcharged for months. I will never come back here. I shipped two the same boxes to the same address at this location and another location and there's a $20 difference. Fraud read more

We use this UPS store for so many things...they are like our office. The owner is an absolute angel, who always goes out of her way to make sure we are always 100% taken care of. They are a huge asset to our community. Thank you, thank you, thank you!!! read more

Sharona has a great team at this UPS Store. Always friendly, courteous and professional service for mail, shipping and packing. Simply the best! read more

No wait and the girls working were nice and helpful. Everyone was wearing their masks the right way and even offered me hand sanatizer.

THE WORST! Yes, of coarse if you send a package and you don't run into any issues, then fine -- whatever. BUT, if UPS ends up losing your package, then prepare yourselves. Though it is not this store's fault that the package was lost, the manager will NOT be fair. I returned an Apple iWatch, and everyone knows how expensive those are. Every item you send has an automatic declared valued of $100. But if you do not declare it for more, the moment you send it, you will not get more than $100 back. THIS IS NOT SOMETHING PEOPLE GENERALLY KNOW, unless you've gone through this before. After months of waiting, and having an "investigation" regaring my lost package claim, I was finally approved. I had all the proof of the value of the item and what the item in the package was. The store however, who is in charge of issuing your refund, only gave me $100. When I tried to tell the manager that I had shown and proved the value was $300, she rudely told me that I did not declare it for $300 (and pay the cost to do so), so I won't receive more than $100. I informed the manager I never knew that I had to declare my package for any value, and her only response was "we ALWAYS ask people at this store, I can't help you." And ended the conversation. Now I would LOVE to know how many people are actually asked to declare their package, since this store ALWAYS asks. And even though I told her I was not, and if I were, why would I a) either lie about the value of such an expensive package and b) not pay the small amount to declare it for more. Now I am out some hundred of dollars, and this store refuses to help me. Whenever I contact UPS customer service, they also say there is nothing I can do. I'm so upset and hurt. This is not how a company should be run. UPS has more than enough to compensate me for a package someone they employed lost. Now I am out of the item and the money. And I am not part of the 1% group who can afford losing a few hundred. SO, IF POSSIBLE, PLEASE AVOID THIS UPS STORE. read more

Sharona has run this ups store for several years alongside her daughters. My family has been customers for over a decade. We can rely on them for our packages and mailbox needs. High recommend. read more

I have been a customer of the UPS Store at this location for many years and Sharona and her team have always been a pleasure to work with. I receive my mail and have shipped many packages over the years. The customer service is wonderful , friendly and professional. They are knowledgeable about all aspects of shipping and mailing as well. It is joy and a pleasure to support this neighborhood, family run business. If you are looking for a reliable place to handle your office or personal shipping needs or just need a mail box..... they can do it all! read more

Something is amiss. I think the delivery guys in this area work with guys who steal the box left on your doorstep. Do not get UPS drop off around here. read more

The woman is rude and unfriendly. I'm never going back. Extremely overpriced. She also lied to me about the post office being more expensive. USPS off Reseda was more affordable and had better customer service. read more

My favorite UPS store both Daniella and mom are so quick efficient and friendly. Always helpful awesome team

This place is wonderful and is my go-to place for all my shipping and notary needs. They are always extremely nice and have great customer service. They really go out of their way to satisfy their customers. Whenever I need to have services done, they always help me out with a smile. I highly recommend them. read more

The workers here don't know what customer service is. They just don't want to do their work and are very not nice. Please avoid this store!

I have a mailbox here, sharona is very friendly every time I come in she greets me with a smile she's very helpful, I even dropped off my fed ex package and they helped me send it out. read more

Absolutely love the ladies at this wonderful UPS Store location. They have helped me numerous times packing and shipping odd shaped items, heavy items, delicate electronic items or items that need to remain cold. EACH TIME they are so helpful, courteous, professional and VERY cognizant of what they need to do to pack the item to get safely where it is going. Any location can take your boxes for shipment, but it is the packing that sets this location apart. I walk in there like a deer in the headlights and they take care of it all. Recently had some heavy electronic equipment that I needed shipped across the country. I was there when it was unpacked and it was all in perfect condition. What they charge for shipping is not their choice, it is dictated by UPS, but it's everything else they do that makes this place special. read more

I have had my PO Box at this location for the last 2 years now and no issues at all. Everyone at this location is extremely nice and helpful. I recommend this location for any and all mail services. read more

Terrible service/attitude from owner. I sent a labeled package through this store and it ended up being sent back to me (?). After a quick investigation, I found out that this store read the printed label inverted, mistakenly took me as the destination and the intended destination as the shipper. I thought that was an honest human error. So I went back to the store and explained the situation kindly. The clerk (Owner's daughter) who helped me realized her mistake and immediately apologized. I told her I wasn't upset, since I think she made an honest mistake and she was friendly and willing to correct it. However, the store owner intercepted and immediately blamed me for the mishap. She rudely accused me of not checking the form I signed, where the addresses were to be confirmed. I insisted that I never signed such form, but she wasn't interested to listen and wanted me to pay almost the full price to resend the package correctly. I thought this was unacceptable and walked out of the store. I went to a different UPS store down the road and they showed me this confirmation form I was supposed to sign, which at that point I became extremely sure I was never presented with in the original store. That's one less local business for me to support. read more

I had a package delivered here because it was an expensive item that I was worried would be stolen off my doorstep or sit out in the sun for a long time. The package was delivered to the UPS Store, but I had a very busy and complicated week that prevented me from picking it up from the store within the time required by UPS. I called the store when I realized i wouldn't make it in time and the owner or manger told me not to worry. She would put my package on her desk to make sure it did not get sent back and that I could pick it up the next day (a Saturday) when I knew I would have time to run errands. It was a simple and kind thing to do, but it made all the difference for me after a very rough 10 days of helping with family problems and more. Thank you for your kindness and excellent customer service. read more

Terrible customer service !!! Gave me misinformation. Employee & owner Rudely spoke in Armenian when they didn't want me to understand their conversation. Avoid at all costs !!!!!!!!!!!!!!!!!!!! Do Not Give them Your business !!!!! read more

They are not the cheapest. However if I have to use UPS, this location is great. It seems family run which I admire. The lady is courteous and is able to assist while multitasking. She was able to print me a drop off ticket for a package while on the phone and sealing a box. Btw, on a unrelated topic, I find it disturbing a yelper would take a picture of someone's innocent child/teenager. That's just wrong and creepy. Use better judgement and remove the picture. read more

This UPS store is top notch. Best of the best and I've dealt with many of them. Family run and great personal service. They really care about their customers and its so evident. A+++ read more

I have been with Sharona and family for over 6 years now (maybe 7) and have always found their service to be way beyond excellent. Helpful, courteous, information, attractive (had to throw that in hehehe) and the most pleasant place for my mail to reside. Keep up the work and nevermind the haters, you guys are the BEST! read more

From a friendly greeting, to notary availability, sending packages, selection of supplies and help carrying heavy packages to the car, this UPS store is the simply the best! read more

I don't normally review places like this but because I almost didn't come here I decided to give it a shot. Regardless of the reviews I gave this place a try and let me tell you the reviews are wrong. The service is great and the staff is very friendly! For me shipping is a hassle and when I walked in they changed it from being a hassle to being easy. I love this ups store and regardless of it not being the closest one to my house I'll still come here. Thank you guys! read more

I am working with this store for 4 years. they have really good behavior and they are knowledgeable and responsible . I recommend this place to you . read more

Love this place, friendly, helpful they run a very good operation and I am glad I chose this place to get my mail!

Sharon and her family are the best! What a wonderful and non - hectic store to do everything from laminating reports or buying stamps and sending boxes out." It's the best place ! Their prices are comfortable and affordable and not ridiculous. I just recently found out that they can also process your expired Passport . Notary is also done here too." Ample parking and a very friendly staff to help you each time you walk through their door . read more

As a business owner, I came in to pack and ship a package to the UK. and was quoted $45.00 for packing and $390.00 for the shipping. I was shocked and something felt wrong. My gut feeling was that I was getting ripped off here. I decided to get a second opinion and drove to Box Brothers which was down the street. I asked them to quote me how much would it be to pack my order and have it shipped to the UK. I was quoted $15.00 for the packing and $230.00 for the shipping. Both were to be shipped through DHL and same exact method. What a huge price difference and only a street away. To be charged an extra $160.00 for shipping and and extra $30.00 for packing, that is a total difference of $190.00 for the same exact DHL service. Unbelievable!!! Keep your eyes open and research before doing business here. I would hate for anyone to be taken advantage of here and please think twice before paying a single dollar at this UPS store. UPS stores should not be that unreasonably overpriced!!! read more

These people charge for the tape they use to wrap the box; it is pretty unblievable. Everytime I tell another ups store about this they laugh. read more

WTF? The place was EMPTY in early December. A young girl was at the counter. Older woman who appeared to be the owner was stacking the shelves. I have a UPS discount card b/c my company has a UPS post office box at another store. The young girl did not know how to do the discount, fumbled around forever and was singularly unhelpful. What I thought was going to be a quick in and out turned into 15 minutes. Never going back here. Don't you go either read more

Sharona and her team are so wonderful! I have been a long time customer. I have a mail box and often come inn to send mail or packages. The customer service and care that they provide is exceptional. We rely on them on many occasions and have never been disappointed. Thank you for all that you do for all of us. read more

It seems so odd to me that many people can rate this UPS store so highly, and others be so unhappy with it. It is the same personnel and service. I have had a box at the UPS store for 10 years and receive all personal and business mail there. I have always had great service, including sending and receiving packages, notarization services and mail forwarding when I was out of town for extended periods and tracking items. Having been a customer for so long I have seen that there are times when several customers show up at the same time and the staff can be quite busy juggling services. This may be why sometimes there have been problems. read more

Stay away from this store. The girl wouldn't let me help her with my heavy box, then she dropped it. I asked her to mark my box fragile, and she did not. She didn't even offer to sell me fragile stickers. I would not rely on this store for anything. Communication skills are nonexistent. A part in my package, an expensive amplifier, broke because of their bad work in not marking my package fragile as they said they would. read more