Went into the store to drop off my Amazon package. Young Hispanic girl working there obviously not happy that I am there 20 min before closing. She made me wait until she was done counting out her cash till before helping me. She was rude and the worst customer service ever at a UPS store. I'll never go to this UPS store again! read more

Great customer service. The staffs are very careful to handle your package and check the address closely. They are trying their best to provide the great service. Highly recommend! read more

Needed a notary for a few documents and came in without an appointment. Everyone at the store was kind, friendly, and helpful and I was in and out in 15 minutes. Seems like a family owned business so that's great too! read more

Veronica is so nice and helpful, she went above and beyond to figure out a confusing situation I had with shipping labels.

Always professional and courteous...been coming here for a while. Support them during these challenging times.

Seema the owner was an absolute pleasure to deal with. I showed up at the store exactly 6:30 PM (closing time) with my package, Seema saw me and was happy to open her store and take care of me. This is the kind of service we rarely see any more. Thank you for the "extra" service!! read more

Went in around lunchtime Saturday for a drop off No line. Quick and easy. Looks like they have new owners. Mom and daughter were working both very sweet. read more

Seema was very helpful in terms of notarizing my forms and getting my passport photos done! Would definitely recommend coming here after their change in management! read more

Can help multiple people at a time which is great customer service and it's organized and clean! Helped me with my printing!

I came to this ups because both on the google and yelp said it is open till 6:30pm. I was at the place at 6:18 and they were already close. I have had to return a $4,000 laptop and today was the last day. Thank you Walnut Creek UPS. read more

Over priced and crooked business practices. They tried to charge FIVE TIMES the amount of the Palos Verde store to ship a small package. So gross, can't believe they can get away with that. They've also broken something I paid them to package and ship and did nothing about it. read more

This UPS store on 1555 Botelho Drive in Walnut Creek is owned and operated by Seeman and Haresh. They are always very friendly and helpful with my service needs regardless of the size. I have watched them be very professional dealing with difficult customers. Their staff goes above and beyond the call of duty to understand the situation and gets the customers need met. I highly recommend this store! 5 star service! read more

I needed to print some papers that I had in a email. Monique helped me . She's very good.I would recommend this place.

I love this UPS Store simply for the ladies that work here (sorry, gents, if you also work here... I've just never seen any). They're all very sweet, helpful and do their best to make the process run smoothly. They work very hard and never seem to let the sometimes daunting work get to them. It's worth driving a few blocks out of my way to visit a UPS Store where they actually value the time, effort and money you spend with their company instead of becoming easily aggravated when difficult situations arise. Love you ladies! read more

See all

Offers passport pictures but don't have a battery to take one. Waste of time. Wouldn't even look around for battery until after I got into my car. SMH read more

I'm writing this review because I love Natasha and Riya. Natasha and Riya continue to make my experiences here feel magical, like I don't want to leave the UPS store haha. Thank you for this special customer service. read more

Terrible experience. The girl behind the counter was shockingly rude--she is clearly miserable there, or just doesn't like customer service. After I had gone online and calculated my shipping rate to be $12, she told me it would be $52 to ship a two pound package... are you serious?! This was an absolute waste of a trip. Avoid this store at all costs if you can. read more

Super friendly, extremely professional, very efficient. Highly recommend!

Some people have a smile on their faces (and you can tell even if they have a mask on) and they help you to the best of their ability. I found Riya at this UPs store to be one such individual. read more

This is by far the best UPS store in Walnut Creek. Riya Is absolutely fantastic and they are friendly and problems offers.

This was my first visit to this location to get a document notarized. Location is on the edge of downtown, but plenty of free parking. Staff was friendly and courteous. My notary was very efficient and knowledgeable; she actually found a error that my attorney made! I needed to get it returned that day and she was able to remedy the situation by adding an additional form all at no additional cost. Thank you! Highly recommend. read more

I had a document that I needed to notarize and the people at this UPS store were very attentive even though it was a busy time of day. I am happy to recommend this business. read more

I went to this UPS with a very unique set of problems and the owners went above and beyond to help me find solutions. Seriously, emphasis on ABOVE AND BEYOND. They do a little bit of everything including packing, Amazon drop offs, passport photos, fingerprints, etc. read more

This place is usually not super busy. I was helped by a very nice young lady. Super nice and helpful. I wish asked her name. I love to drop off Amazon returns here . So convenient! read more

Great UPS store with very helpful staff. Riya was particularly helpful with a complicated copying request.

I went in on Monday, having trouble with some of my shipments. Two of the employees were very kind to help me out, and the issues were quickly resolved. One of the girls names was Aushmitha, she was especially very helpful! Great Service! read more

My husband and I went to this UPS store location with an important document to notarize. For years we have used the notary at a different location but because of various reasons decided to use a different UPS store. I am so glad we did. Seema, the Notary Public, was so knowledgeable and went above and beyond to help us make sure that our documents were in line with legal requirements. We were so grateful for her professional and personal demeanor. She was great and we'll be back! read more

Very professional, helpful, friendly and fast service. Had my questions about notary services answered quickly and my document processed right away. read more

Great experience at this UPS store! The owner gets stuff done. My boyfriend and I had to get something notarized and it was an efficient process! read more

Diana and Riya were very friendly and efficient! The store is spotless and well stocked

This is the second time I've encountered rude service here. The first time was with an Amazon return and today was with a Livescan service. I called ahead for price, was quoted a price by a UPS store employee, and then the employee in store tried to tell me they wouldn't have quoted a price to me on the phone. The attitude I got even before The price conversation was very condescending. I also saved $ by going to Copymat for this service. read more

This place is horrible! Terrible customer service and extremely rude employees. I had to do a few returns today via Amazon and the sales girl told me to purchase a box, something I've never had to do before. When I asked her why I needed a box she didn't answer but then said "I'm just trying to help you out". read more

I went in to get help delivering multiple items to 7 different recipients before Christmas. I was totally clueless on the type of packaging I needed as well as how to care for the items in route. As soon as I walked in I was greeted by Seema and she guided me on what options I had, how to protect the items and the approximate cost of each parcel. Not only did she package and apply the tracking slips to each parcel, she identified who it was for to make tracking easier for me and also worked with me after I had to change some addresses. The thing that stood out for me was the follow-up to any questions I had after I paid and shipped them. Great guest experience. read more

I don't recommend this location. I went in yesterday around 5:30pm. The staff is unfriendly and the person who helped me treats customers differently. I had to get my items taped and labels printed. They didn't charge the previous customer for the taping service saying, "there's usually a service charge, but it's complementary this time." I don't mind paying for the service, but I do mind the fact that the previous customer didn't need to pay for the same service. I also find it ridiculous that they charge $3 for taping. It probably costs less than $5 cents!! read more

Make sure have your boxes or anything you have fully taped! Because you kindly ask only for a few pieces, this place will charge you for a whole roll of tape! Bad service! Go see the similiar incident from one of the reviews here! Just sad :( read more

Great location very easy in and out. Staff and owner are so easy to work with on shipping. Highly recommend using this UPS store in Walnut Creek. read more

I needed to have very important documents notarized and overnighted to a business and I cannot believe how fantastic they were in helping me accomplish my task. They even made copies of irreplaceable documents before sealing package. Highly recommend! read more

Had a great experience today thanks to Rya. She was the only one working at the store and a navigated a big line of customers with impressive efficiency, intelligence and grace. Saved us some money too. Great customer service! read more

Great help, I had various task and all were handle with care and very efficien. Thanks

I wanted to give a shout out to this store abs in particular Seema. They always go above and beyond and give their customers excellent service - including staying open late when customers are about to be shut out! They search fir the best prices for shipping and are lovely to deal with. I ask myself why ever go to the Post Office again? Susie read more