I drive past several Acura dealerships to reach Thomas Acura! Thomas Acura is a family owner business and to me that is a TREMENDOUS asset...only this girls opinion but,...,family owned businesses are the BACKBONE of American enterprise!!!! EVERYone and EVERY thing at Thomas Acura is FIVE STAR!!!!!! Besides the incredible cars they offer, the integrity and Trust I have experience is worth the drive!!!! A very special thank you to Mark in service...you are amazing and I appreciate the time you took to make not only my visit but my repair to my car a VErY POSITIVE one! Knowledge~experience ~ VALUE and TRUST Thank you THOMAS ACURA!!!!!!!!!!! read more

Tom was so kind. I had a flat tire near his dealership and he came out to check on me when I was calling AAA. It was going to be a long wait but he quickly offered to have someone change the tire for me which I gladly accepted. Not only did he and his employees change my tire but they also took great care of me while I was waiting. Thank for going above and beyond for me. read more

I purchased my RDX at this location back in 2007 after such a terrible experience at Glendale Acura. The sales department has great customer service and so does their service department. The service department gives you that personal one on one time and never rush you out. They always take the time to explain what they are doing during that service and keep you posted with any updates regarding your vehicle. Definitely a better experience than with those bigger dealers that only care about high volume and not about their customers. read more

My Husband and I purchased a beautiful 2017 white Acura RDX from Thomas Acura. We are 100% happy with the car! The employees here were so helpful and friendly. It was a very personal experience at this dealership. Raquel and Jeff were the best!! They answered all our questions and guided us on this important decision of buying a new car. I am so happy we choose Thomas Acura to purchase our brand new car. If you are looking for a car you need to come to this location!!! read more

Great dealership, i found a deal online and scheduled a test drive with Christina from the internet team and then Jeff helped with the technical sides of things as well as the sales and worked out a really good deal for me. Raquel from the finance team helped to disclose all the information that I needed for my purchase and get me out on the road with little to no wait. Did not feel pressured and was very happy with the purchase I had with them, would definitely recommend coming to this dealer for your next Acura purchase! read more

I have gone to Simon Lo for my previous two Acura leases. He is very helpful, attentive, patient, and answered all my questions. He helped me get an SUV with all the safety features at a great price. The finance department was also helpful. Thank you Thomas Acura. read more

2019 Acura MDX and loving it. This is my third Acura from Thomas Acura and will say by far my best experience. The customer service and attention I got is far beyond 5 stars. Will definitely come back for my fourth one. Thank you to the team and management. Proud owner of an Acura read more

Thomas Acura is a place to go! Where do I begin? All I know is that I needed a new car and not expecting much. If we take a new car home nice, and if we don't its ok kinda thing. I was reluctant because of credit issues. I was nervous... this was my very first time purchasing a car from a dealership. 5.11.16 had an appointment with Mr. Fernando Galindo at 10am. My husband and I together with our 2 year old daughter went 10 min early. went inside the lobby and boy, oh boy, it was huge! inside they had 3 new car display, and I thought that was inspiring! and in the waiting area they had a big screen tv, snack bar, comfortable couches, chairs and tables and the even have kids corner. Definitely our 2 year daughter enjoyed the toys. believe it or not, we even met the owner Thomas what a nice dude! exactly at 10am Fernando greeted us and introduce ourselves. He asked what type of vehicle we were interested in. A big car, suv, and perhaps a pre owned vehicle we added. He was very helpful and showed us a variety of pre owned suv's All vehicles he showed us I was more interested in the jeep patriot. My husband agreed and we both loved the jeep patriot. Took out for a test drive and everything about the jeep was nice. We told Fernando that we like the jeep patriot. after 20 min of deliberation Fernando told us that my husband and I have been approved. long be hold. Thank you Thomas Acura and Thank you for helping us Fernando! No words to express my happiness at that time. and of course we waited patiently for all the paper works to be documented. He explained to us what we were signing and basically the whole shebang of being a first time buyer. I totally understood what he was saying I didn't have him explain to me twice. LOL. All the team members that works there are very happy people, smiley, and they even congratulated me! that right there is one happy company. shout out to Jessica Rosas! Check it out guys, I hope you all will have the same happy experience as I did. Thank you. read more

I recently purchased an RDX 2017 and the process went smoother than I thought it would be thanks to the informative and patient Jeff Tuazon. Jeff was able to answer all questions and was willing to go above and beyond to make sure we were comfortable in what we were doing. Raquel from finance was super nice and didnt rush us while presenting any other extra options were able to acquire. A week later my CilaJet appointment came around and Jimmy Hwang did a great job by keeping me informed of the status of the car. Im looking forward to having future visits with them knowing the team is great and the environment very welcoming. read more

In August of 2016 I came to Thomas Acura to look at a used vehicle I found online. I met Glen the sales person who was very friendly. Glen answered all my questions and let me let me take my time. When I fretted about the potential legroom for my significant other who is 6-3, Glen went and got "tall Paul" (another salesperson) and had him sit inside the car for me so that I could see how much leg room there actually was. If you would like to work with somebody who is nice, isn't too pushy and will patiently answer all your questions or find out the answers if he doesn't know, then Glen is your guy. I ended up purchasing my vehicle and also got to work with Jessica on the finance side She was very knowledgeable and explained the entire process to me. All in all my experience at Thomas Acura was a good one. read more

Extremely satisfied with Jimmy Hwang's customer service! He was very informative & helpful. I will definitely be visiting him if I have any future issues. Keep up the amazing customer service! read more

I had been to other dealerships, but this was the only one where I felt at home. I was treated very fairly. Jeff, my salesman, was very professional, yet appropriately funny. The most important thing was that he knew everything about the used Ford Fiesta that I bought there. It wasn't even an Acura, but he went out of his way to answer all of my questions and get me what I needed. The car was super clean when I saw it, unlike the cars I saw at Rotolo Chevrolet (not even vacuumed!). Jeff, Bryan (the manager with the beard - forget his last name), and Rebecca stayed two hours after closing on a Saturday evening to help me. They never once rushed me or talked down to me like other car dealerships. I walked away with the car of my dreams and a super experience, something very rare in the world of car buying. 11/02/2017: Update. Unfortunately, I'll be demoting this business due to recent transactions. The first was when I contacted them (within the 90-day used-car warranty) that the transmission was giving me problems. I brought my car to my mechanic and he said part of the transmission was faulty. Thomas Acura said that the vin of my car is covered under their warranty to be replaced. I then took my car to a Ford dealership to get fixed so they could honor their warranty. The Ford dealership said since my car is a 2014, it wasn't covered! I had to fork over $1300 to them plus the cost of a rental car for a week to have it repaired. Thomas Acura said that the transmission problem was not honored under their warranty as it was not within the transmission casing itself, but that if they "could help in any other way. . ." (!!) I was furious. Screwed from both ends. Then when I contacted them about getting the license plates that I still didn't have (!!), they said I had to contact the DMV myself. They Never said this when I handed them my money to buy the car. Now I have to do this myself? Do not buy a used car from this business. read more

Couldn't be any happier as I write this review... I've been an Acura owner for 11 years and always receive the best service from Alan when I need maintenance on my 2007 Acura TL Type S. Yesterday was time to get a new car and I knew exactly what I wanted (I saw it on one of my maintenance appointment) the gorgeous Acura TLX ASpec model (white with red interior). I was able to get my dream car and can't be any happier. and I was able to get my dream car. Thanks to my amazing salesman Ryan and Manager Bryan. Thank you all so much!!!! You guys are the best!!! I continue to love Acura and wouldn't go anywhere else!!! Thomas Acura is the best!!! read more

The experience that i had with sales department (Brian) then going to service (Mark) was excellent! It is so hard to find a car dealership regardless of manufacture is always a grueling process. The patience and attention that my family received from Brian in sales was pleasant to say the least. much appreciated. Thanks to all of Thomas Acura for not driving me to the point of madness while purchasing our new family wagon. read more

Ed in service is the man I almost enjoy when my car doesn't act good so I can take it in to see this service people I thank you very much and I will be buying my next car from them read more

Thank you for everybody at Thomas Acura!! I'm in love with the car!! Fernando (in sales) and Bryan (manager) did everything they can to make it possible for me to take home my new 2017 Acura RDX! They were awesome to work with! I have never bought a new car before, and they answered all my questions in a way that i understood the process clearly! Also, Jessica made the paperwork part of the car buying process super easy and answered all my questions with a smile and a bunch of laughs during our conversations! Also, i a big fan of country music, and so does Fernando! So shout out to Fernando and Bryan who played country music all night during my car buying process! It definitely made the whole process such a fun one!! Definitely go to Fernando if you're planning to get a car or simply want to test drive one, he'll answer all your questions and make the whole process an awesome experience!! Thank you Thomas Acura! read more

Horrible experience! I first spoke to CHRISTINA and she seemed like a nice person so I mad an appt to go and take a look at an Acura ILX. Next thing I know this BRYAN guy started calling me and being pushy, then when I get to the dealership, he was on lunch. He goes straight to my boyfriend and completely ignores me (the person buying the car). Ridiculous! Total turn off.. then he guides him to the car, even tho I AM the one interested! So During the test drive, I noticed a huge clunk sound from under the car and he's pretending he didn't hear it so when we get to the dealership he stalls and pretends to brush it off. End up the car is falling APART! He began to be rude, and when we questioned him about what the plan was, he just left us sitting at the table and we decided to not make any kind of deal with BRYAN because of his attitude NOT because of the car. read more

Do not go to this car dealership for service for your car I had the worst experience I had the service manager which is Josh try to tell me he doesn't hear a noise when he's diagnosing my car with the door open when the noise is coming beneath my steering wheel read more

They lie to you and tell you a car is in when it's not. They won't work with you in terms of pricing.

Driving my first Acura TLX! I got an incredible deal I couldn't pass up. I had the pleasure of dealing with Jeff T. and Patrick who were a pleasure to work with. I had been stressing for months knowing that my lease with Lexus was soon coming to an end. The staff at Thomas Acura made it so easy!! I highly recommend!!!! read more

Thomas Acura - My new luxurious beauty!! - Auto Repair Near Me - Covina, California

Working with Ryan Mohr was a pleasure -- an absolute breath of fresh air when looking for a used car. They are an honest staff all around. Definitely worth the 1 hour drive from Santa Monica to get the best deal and not be pressured into anything. Bryan and Raquel were also wonderful to work with, just first class all around! I would highly recommend working with them if you are in the market. read more

A nearby Jiffylube broke my car. I came to this dealership to get it fixed and I got excellent treatment. Alan is an honest consultant and I'm glad he helped me. Also the courtesy shuttle is a great idea, it was nice to not have to spend my entire day at the dealership. Thank you so much for helping me out. read more

Worked with Bryan Oh and he is a no bs person and I loved it! Told him very directly what I was looking for and what I wanted and he made it happen! We had visited other dealerships for the same process and this was by far the simplest and straight to the point. Once the price was negotiated we text back and forth and walked into very little paperwork and in 30 minutes we walked out happy customers! read more

Thomas Acura - Auto Repair Near Me - Covina, California

I came in with my dad and brother on Memorial Day not really knowing which kind of car I wanted. So we were just kind of in the lot checking the cars out when Jose approached us. He was very amiable and showed us around. I never felt like he rushed us and I got to test drive what would be my new car. I absolutely fell in love with the 2016 ILX! I was ready to drive it home that night if I could. So the negotiating began. Keep in mind, my brother had worked as a salesperson at a car dealership before so he knows how the whole process works. But most importantly, know that my family has purchased two cars from here in the past. Well anyway, we could tell Jose wanted to make a sale and we wanted to give it to him. However, the price we were offered was not very convincing. So we left that night and did some research. I ended up searching on TrueCar and came in contact with Metro Acura in Montclair. Now right away, without negotiating or having even met us, they were offering $2k less than Thomas Acura was offering. But again, we wanted to give the sale to Thomas Acura because we wanted to be loyal. So that same night, I called up Jose and asked if they would be able to match the price. He said he thought they could but would just check and get back to me. He called me back right away and told me, regrettably, that they could not match the price and that I should take the offer from Metro Acura. That still had only been the first day of research, so we weren't going to act immediately. But the next day, Metro Acura's offer was still superior to any other offer. And just to confirm, again, my brother went in to Thomas Acura and inquired about negotiating a better price--one that would at least match what Metro Acura was offering us. But they would not concede. I guess they did not value us as customers. A third purchase was just not meant to be. So the next day, Wednesday, we went in to Metro Acura and had the most expedient and agreeable car buying experience ever. So I finally was able to get my ILX! I've had it for about a week now and I love my car! Acura's are amazing cars and we would have loved to give our business to Thomas Acura yet again, but unfortunately they had a different agenda. I truly am grateful for Jose, but as a whole Thomas Acura disappointed. In the future, I will be going to Metro Acura because they actually value customer satisfaction and customer loyalty. I will be gladly doing business again with Metro Acura NOT Thomas Acura. read more

Thomas Acura - I just felt like showing off my beautiful new 2016 ILX! It's an amazing car! (Purchased at Metro Acura NOT Thomas Acura) - Auto Repair Near Me - Covina, California

I took my friend's TLX here for service and loved the friendly team. They took great care of her, were honest, and really made the entire experience enjoyable. The NSX in the showroom was a pleasant view while I waited and the lounge area was clean and nice. I'll be back again! read more

Bring my Acura here for oil changes, I always ask for Alan in the service department. He has great customer service & always goes the extra mile to help you & explain what the car needs. Highly recommend him!! read more

Awesome service. I drive all the way from OC here - these guys are professional, courteous and honest ... couldn't be happier with them - highly highly recommend this dealership/service department to anyone who cares about service :) read more

Top notch from sales, to finance, to management. Jessica rocks! Knows the cars inside out. They are all nice and friendly. I really enjoyed my experience there and would recommend it. Just give yourself some time if you are serious about buying. read more

I've had my Acura for 4 years now. Always get it serviced here. Great service all the time from everyone. The only time I had an issue with my car, they took care of it with no problem! read more

Worst place to buy. Car... they are not open to negotiations or anything... rude sales people and manager too.. if you can avoid this place please do so. Bad experience I drove all the way from orange county the sales guy didn't accept my offer and just told me that the price that they placed online was wrong and that they were going to change it the next day... so basically they lied and lied thru their teeth and basically told me to leave... rude rude tude!!! Horrible place oh and bottom line is that the price never changed online they just didn't want yo sell it... read more

Service Dept: Really helpful and great service(!!!!!!!!!! Yes, a dealership). After a series of unfortunate events, I had to get a number of small, easy fixes done. They also caught a recall service for my car, which I already had done by another mechanic (and was reimbursed). They still did the service for me because it was still open and made sure that all the parts needed were sufficient. They made sure that everything was running smoothly, while keeping my costs down. Be sure to work with Josh, but everyone else there (in the service dept) were also especially kind to me. I was surprised by the great service compared to most other dealerships. Local dealerships could learn a thing or ten from them. (I'm looking you, Sierra Acura Montclair). read more

Horrible service, Went through AAA for a price Stephanie contacted me about the vehicle that AAA referral. She set up a appointment for me to come in. Drove down there in evening traffic. After spending time seeing the vehicle. They tell me they will not honor the AAA price. I was not happy and asked why would you take a AAA referral with a specific car and price, have me come all the way down here knowing you were not going to honor the price. Horrible business practices. They said we take all referrals but will not honor the prices. I asked them "why didn't you tell me that before I came in" they just said " well sorry. So I left and will never recommend this dealership to anyone. Bad business!!! read more

I came in today to check some cars, specifically to test drive the 2019 TLX A spec model and nobody approached me to help me, I am in the market to lease the new 2019 Acura tlx but nobody came out to say hi, there was and old man wearing a black shirt with the Acura logo seating inside the showroom and he just looked at me and did not acknowledge me, horrible service at this dealer, I'm never going to buy a car here. read more

This dealership is ridiculous. We were looking for a SUV for our expanding family. Prob about 3 months ago. We told the guy we were coming in. Sure no prob. We show up. "Oh you know what our DM took the car home and it won't be pack until maybe 5 days from today". No sorry. No nothing. Ok. We left. Back again today, told the manager Bill we coming in to see another car yesterday at 4pm. Sure no prob. Show up today at noon. He handed us to a salesperson. Doesn't even bring this salesperson up to speed about what we here for yada yada. He gets confused and show us a car we weren't even asking for. We finally showed him what we wanted. He goes back in to talk to Bill. Comes back out "that car was sold". They don't know when but it was sold. Again no apology. Seriously!? We saw Bill again inside. Nope nothing. This dealership is a joke. read more

By far the best dealer. I have already gotten 3 cars from this place. Forever a Acura owner! Every single person was helpful and available when I needed. Thanks to Bryan, Raymond, Jeff, Jimmy, Rachel, and the service department. Amazing service!!! read more

I paid for transmission replacement. A few days later, I noticed oil leak under engine. I took the Acura to an independent service to check it out. I was told that the Thomas Acura should have checked or advised to replace the seals ($20 part) when they were replacing the transmission. Experienced mechanics should do this. Long story short, I called Thomas Acura and they told me they did not see a problem at the time. Now I have to pay another $350 to fix. I'll take it to Hocks Honda in Pomona instead. Them bastards. Arrrghhhh! read more

Excellent service !!! Jeff Tuazon was very patient with us , answered all our questions , very nice Sales Consultant , did his best to give us the best deal on talking to his Manager.And also the Manager Brian Oh ,very accomodating , but straight forward , no pressure, and the process went fast and smooth .Raquel Figuerroa was detailed on explaining the final paperworks I signed .Lastly , Stephanie was really nice when my husband called for some on line inquiries .Thanks guys !!! We went home with a brand new ILX . read more

I approached this dealership for a quote on a 2012 TL by phone and emails since I live all the way in Orange County. After some haggling, Burk Wu, the sales person, gave me a quote that was lower than others. Since the price was very good, I asked him if he really got an approval for his quote before I drove all the way from Orange County. He assured me he got an approval from his "big boss" on the deal. After driving and stuck in traffic for about an hour, I soon found out that Mr. Wu was lying. The so called "big boss" did not approve the deal and did not intend to honor the words of his employee. Mr. Wu deliberately lied to lure me into the dealership and hoped I would buy at a higher price. Very unethical. This is the type of dealers that give all car dealers bad reputation. read more

Jimmy and David are both professional and very helpful. I got an "shaking" will acceleration issue for the new RDX. Jimmy has been very helpful for me and offered me a loner car , David helped located the issue quickly. they fixed around 3:00 p.m while I dropped the car there around noon time. Jimmy updated me several times for the status update. I am glad that I did all the maintenance and service there. read more

The fact that the service consultant was able to answer every question I had in a timely manner and was able to get me the best deal on my oil change and a full service check on my car, I like how friendly and knowledgeable they were. read more