My home warranty (First American) ) sent out Thomas Home Service. The repairman was nice and on time and said my unit was low on R22 and I probably had a leak. He said he was not authorized to fix and he had to request a senior technician come out the next week. He did not put in any R22. It was not cooling and iced over when he left. I thought they scheduled me for follow up for 4 days later and when that day came.... the senior tech never showed. When I called ...they said the follow up appointment was for Me two week from then. I said not waiting two weeks additional for another repair Tech after their guy would not fix first time out. My home warranty would not refund my $85 service either and I had to go outside of home warranty coverage to get my AC cooling again. I do not recommend either First American Hone Warranty nor this AC repair company THOMAS read more

Our technician was prompt, friendly and knowledgeable. He showed us the condition of our A/C units and provided great service. I have complete confidence in his work and would highly recommended Thomas Home Services. read more

Horrible customer service. ZERO STARS! I used Thomas Home Services because they were selected by my Home Warranty. I needed to replace my AC unit, but the new unit didn't work upon install. My brand new AC unit already has a replacement part. They also said I needed an additional return which wasn't even installed aligned with anything in my house. The crew that did that work put a bunch of holes in my ceiling in addition to the large hole in my garage ceiling that they said their "drywall guy" would come fix.... THIS WAS TWO MONTHS AGO. Still waiting. read more

If I could give zero stars, I would. Terrible service. Office staff doesn't know what end is up. If you manage to get an appt. Never fear. The will reschedule you. Again and again. If your warranty company wants to send Thomas? Run don't walk to get another company. read more

Where to start? How about in reverse order: We won a small claims court judgement (Case # CC2022133836. https://justicecourts.maricopa.gov/app/courtrecords/CaseSearch?q=cn )against Thomas Home Services aka Professors of Plumbing in March. Despite multiple attempts to collect on the judgment, Mr. Thomas and his company have not paid up. Long story short, we purchased an HVAC unit from Thomas in 2019 and have had multiple issues with the unit since. Most recently, in July of last year, after making an appointment for a technician to troubleshoot our A/C, the technician failed to diagnose the issue. The tech told us to turn the thermostat on and off repeatedly until the unit kicked on - some solution, huh. After allegedly fixing it 4 days after the A/C went out, the unit stopped working within 6 hours. Instead of sending another repair technician asap, it took another 8 days for them to actually send someone after unilaterally rescheduling 2 more times. We found another repairman who immediately diagnosed and fixed the problem. Notably, he also found that the serial number on the HVAC unit had been mysteriously removed. When we tried calling to get the serial number, they gave us a bogus number. Pretty fishy. I could write another 2,000 words about our experience especially in dealing with customer service but I'll be happy if you read this far. Stay away from this company Back to court we go. Will update read more

Emily is superb with her communications on phone calls with customers. Technician Matt is personable and competent. And we are now back to getting ice from our Kenmore fridge! (We learned our lesson to turn off the ice maker when away for an extended length of time.) We did not shop around for value comparisons with other companies, so we can't comment on price. The positive reviews for Thomas Home Services sold us, and we were not disappointed. read more

This is an amazing FAMILY OWNED company! They are always fair with pricing and even call every once and awhile with specials to help save me money on repairs and service! Definitely recommend using them for all Home needs the work on everything! read more

Priced a tankless water heater. They gave us a quote right away but when we did Our due diligence and asked which model it took them over two weeks. By this time we went with another company. Pls read reviews on this company. Very unresponsive. read more

Scheduled and didn't show up twice after waiting all day with multiple phone and texts. Horrible communication!

This company is horrible. My home warranty company, who is also horrible (first America home warranty) made a service request with them twice , after I told them I didn't want THS. THS had the nerve to tell me that I, not the warranty company, had to pay $9,000 for a new unit which was "low end" This was with a discount too!!! If you want to be conned, choose them. But maybe you would rather keep your money, so go with an honest one company read more

The company was here within 12 hours of my call for service. he was on time and very informative. He took his time asking of I had any questions ask he restored the HVAC. He took pictures so I could see what was happening. the tech did not try to upswell me on anything I did not need. He took time to talk to my son on the phone, so everyone was on the same page for service. I truly believe I great value for the pricing. read more

Their attention to customer service was above and beyond. When our cooktop went out they scheduled first avail, then called and moved it up due to a cancellation. The provider was courteous and knowledgeable and fixed it for just $89 trip fee as no parts were needed. I'll definitely use Thomas Home Services again-love supporting local businesses! read more

Right from the first call I could tell that y hi s company knew their business and were going to take care of us. That's exactly what we experienced. Our technician was extremely knowledgeable and customer oriented. The tech was right on time and the service call price was as quoted. Thomas will be our first call from now on! read more

This is the worst company I have ever dealt with. My AC Unit went down. They went out there twice one day for 4 hour and a second day for 5 hours and they were unable to diagnose the issue. They scheduled a third visit and then cancelled the day of stating they had to reschedule. So I have been without AC for 7 days and had to call another company to handle it because they were unable to diagnose the issue after multiple visits. They are awful...and judging by the other reviews I see on here,...I can see why. They are completely incompetent. read more

The most friendly and professional plumber!! He's awesome, on time and completed the entire plumbing under my kitchen sink in a couple hours!! read more

I will save you from reading all of this review if you are searching quickly.... do not use this company if you have a homeowners warranty. They do not want to do any work and will lie and avoid what the service issue really is unless you agree to purchase of a new unit at easily 13-18K in costs. Read on... my story is pretty typical from other reviews I have read. It would appear by reading all the reviews, this company does NOT work well with home warranty companies. I too called in on 6/20/22 the AC not working on a home purchased just three months earlier. Old Republic is the warranty company. They immediately dispatched Austin to come out on 6/23/22 to fix the unit. Austin took it apart and stated the coils are frozen and borrowed a hair dryer. After working on this for a good half hour, he stated he needed to call somebody else in to see what he sees. Then, another 'salesman' type came in and stated the unit was in bad condition due to negligence of maintenance over years. Interesting, the inspection report just three months earlier showed the AC unit in fine condition. And, isn't frozen coils a freon leak? He immediately became flustered and stated do not continue with this unit and the warranty company won't replace a unit due to negligence. He quoted me 13K with 3K in discounts because he's on my side with this. I was told the next step was to file a report to the warranty company. This was Thursday. By Monday, no report had been filed. I called Thomas again. (Trust me, that is not easy getting through to anybody) Low and behold, Tuesday morning the report was received and it said......'COILS NEED TO BE CLEANED AND WE DON'T DO THAT." Seriously? So, coils need to be cleaned and thats it? Why is the unit not working? Why did you try to sell me a new one? Why have I gone nearly a week without service when you were called to fix this? I have a call into the dispatch manager right now. Let's see what happens. EDIT: Six hour later. No phone call from any member of this company to discuss this obvious negligent service. Do not use this company. EDIT: 6/30/22 another company was contracted by the warranty company as they found the report to be just as ridiculous as I did. The new company came out, found a small freon leak, fixed it, sealed up the valves and then cleaned up the huge mess Thomas Staff left behind and the AC is functioning fine now. read more

We just had Jeremy come out to service our dishwasher that wouldn't start. he was able to quickly diagnose and fix the problem. Jeremy was very friendly and knowledgeable. We will definitely call this company again when needed. I highly recommend calling Thomas Home Services for any appliance needs. read more

Great company with prompt servic, professional technicians and outstanding customer service!

Very responsive and able to get someone out quickly to evaluate our old oven and then to install our new oven. Technician was great. Friendly and professional. Highly recommended. read more

This is a dishonest, shady company. I would definitely NEVER hire them! Thomas Home Services was dispatched to my home via my home warranty to repair my downstairs a/c unit that stopped cooling. This has been the absolute worst experience, I'm surprised they are even in business. First, during the initial call they scheduled me for 4 days out , but sent a confirmation for 5 days out. (I'm in AZ it's well above 100 degrees) No biggie, I can wait another day. Then on the day of service they call me to push me out another day. At this point I feel like I'm at their mercy, so agree. When the tech came out, he was unprofessional, seemed like he was on something. He did not tell me what causing the unit not to cool and immediately tried to sell me a new unit instead of determining what the issue was. Even after speaking to his manager, my only option was to buy a new unit. I declined and asked them submit the report to my home warranty, then I'll decide next steps. After a week there has been no report submitted and they wouldn't even answer calls from the warranty provider. A different company was assigned and it was a day and night experience. I was scheduled within 1 day and the a/c unit was repaired. A new motor was needed and installed. All covered under my warranty. read more

Emily, you know what would have made me smile today? If you hadn't canceled my scheduled HVAC maintenance two business days in a row. I have First American Home Warranty and they assigned this contractor to come fix my AC. Scheduled our first appointment on Monday 03/28 and a Tech 1 came out and said that he was able to diagnose an issue but a Tech 2 would have to be scheduled to make the repairs. He told me that someone from the company would contact me to schedule the Tech 2. I didn't hear back from anyone so I CALLED THEM the next day and they told me that the earliest they could schedule my next appointment was Friday 04/01 in the afternoon. Fast forward to Friday. I haven't heard anything from this company and the estimated time window they gave me is over. I called and spoke to rude and unsympathetic Emily who said that they could not get to me because they're running behind and they're closed on weekends. I tell her that I need that person to come out ASAP because it's 90 degrees in my house and she really didn't care. She said she will schedule someone to come today Monday 04/04. I told her that I needed an HVAC tech on Friday as scheduled because not only is it hot, but I'm going to start a new Job on Monday and no one would be home. After several moments of us going back and forth it was clear to me that Emily and this company lack integrity and basic human decency. I had no choice but to schedule for Monday and ask a friend to be here for to let the AC man in. When I went on my first break, I saw that I had missed a call from them so I returned the call on my break and Surprise surprise, Emily. She said she canceled my appointment again and that the earliest she could reschedule is Friday 04/08/22. I would never recommend this company to anyone and if your homeowners warranty assigns you here, I would suggest that you have them reassign you ASAP. To Emily's boss, She needs training on her customer service skills. I would also suggest you hire more HVAC techs and stop overbooking your schedule because you have created a company that has provided me some of the worst customer service I've ever experienced in my life. Beware! Stay AWAY! Bad Customer Service! Update: The day after I posted this review they sent a Tech 2 out on Tuesday 04/05/2022 to complete the job that the tech 1 diagnosed. However when the tech 2 left the house he said that the AC was still not working because he broke our motor and that we would have to call back to reschedule and order the part. Wednesday 04/06/2022 I called the company to schedule and Emily said that she would call me back to schedule when they were able to locate the part. She said that she would give me a call back in the afternoon. Thursday 04/07/2022 since no one called me back to schedule I called them back to find out what was going on. Emily Refused to let me Talk to a supervisor or higher up and I hope that those calls were recorded. Mind you, at this point it has already been 3 weeks in my 90 degree house without AC. After I got off the phone with Emily. I got a message from my homeowner's warranty stating that my case has been reassigned to a new provider. So I contacted my warranty to see about a cash out option because now I have to start this process over with a new company and my Home Warranty said that we cant do a cash out option until we get a diagnoses because Thomas Home NEVER updated a diagnostic report. I ended up just hiring someone and paying them out of pocket to come fix the issue. The man I hired after this Awful company said that my motor was not even broken and that it was a different part. He also said that they left my wires any which way and that he would rewire my AC unit included in the cost because it was hard to work in and may cause problems later. NEVER NEVER USE THIS COMPANY. read more

Has got to be one of the worst experiences I've ever had with any company. I filed a claim with my warranty company on 4/5/22. Today is 6/6/22, and my AC issue is still not resolved. I'm tired of calling this company to be told "someone will call you back from dispatch" what do you think happens? No call. Over 2 months of dealing with these folks and my AC is still not fixed. I tell them that I have small children sweating at night because the "fix" they did is not working. Does anyone there care? They are showing me they do not. Terrible experience and it continues. 6/7/22 - the terribleness continues. I called yesterday and "dispatch will call you", call never came. I finally get a hold of someone and they have the nerve to tel me that they did me a favor by sending two techs out to try to fix the unit almost 2 weeks ago. I told them they could have sent the entire company and it wouldn't have mattered if my AC is still not working. Which it still is not working. read more

Jeremey the technician was great. He was professional, knowledgeable and very honest and polite. The service cost is reasonable and they provide information to be able to make informed decisions. Thank you very much. read more

This is a good company to choose if you need something fixed right. Good employees who know their business and are very considerate of you and your home. They keep you up-to-date on everything including when they will be arriving or if your time slot has changed. We will definitely use them again and their wonderful employee Tyrone. read more

Thomas Home Air Conditioning was the company my Home Warranty sent out. The tech was a very nice young man and he had his sales guy come out. I ended up just replacing my unit for $9500. I'm still not sure if that a good price or not but it's irrelevant. The problem has been after the install. I still had condensation leaks and my unit is so loud even the tech agreed. They keep sending out a tech and stating that a "supervisor" needs to come out. 2 tech visits and 4 phone calls later with promises of a supervisor and nothing. Typical company gets their money and are out. I have now hired someone else to address the excessive noise. After the tech and sales call This has been unreliable and poor follow up. read more

It started out good...friendly staff and great communication while setting up appt. for an estimate. After that, not so much. I've been calling and calling to understand when I'll receive an estimate for the work (install washer). I was told it would come to my email. Days later, still no estimate. I finally reached someone on the phone who told me I needed to get the permit before they could get me an estimate. HUH? Why would I pay for a permit if I don't know if the work is going to be done. Since then, I've called over and over leaving a message for someone to return my call and I have not received any communication from them. I don't do business with any company who does not return (multiple) phone calls. read more

Do NOT Use! My home warranty company got me set up with Thomas Home services and it's been a nightmare ever since. When they originally were supposed to come out, they had to reschedule the appointment due to a family emergency then the day of the next appointment they said they were running late and instead of being at my condo between 11-2 it was going to be between 2-4. Well, 4:15 came around and I called them 4 times and they told me that my warranty company cancelled the repair and they will need to reschedule, again. I then called my warranty company and they said that my request was still active. This company has horrible communication and truly is the worst company I have tried to get ahold of. My warranty company is sending me to a new company, thankfully. read more

If you have a choice, pick any other company than these guys. I have no choice because it is going through a home warranty company. We have had them out 3 times in the last month and the A/C is still not fixed. Always have to call them even when they say they will call me back. Everytime we are told it is at least a week (if not longer) for someone to come back out. I just want them to finish the job. Absolutely no follow up. Techs will tell you they will get with the office to schedule a return appointment and then we come to find out nothing is scheduled. I believe that they know we can't go anywhere else, so there is no sense of urgency. read more

My air handler on my A/C went out at the end of June. Luis Ibarra was sent out and he fixed the motor that day. He was also able to re-wire it so it won't short out again. read more

Professors of Plumbing installed a new AC/Heat unit on my mobile - i am very pleased with their work and attention to detail. Don just came out today to do the maintenance and he was awesome. So far i have not had a bad experience with any of their reps or servicemen. I appreciate their attention to all details on the job and their courtesy to me as a customer. read more

Very bad experience . Have raised the issue with home warranty on 06/04 and they came only on 06/09 and they send the report to my warranty company only on 06/14 after multiple follow up. meanwhile he was trying to sell a new AC unit for me with credit options. I'm still waiting to fix this issue to get resolved . They are not even picking call on the given number as well. read more

Took two weeks to confirm what other warranty co already did. I had the correct OEM mfg parts on will-call at Siglers. These guys clearly want to buy low budget but charge the max price for warranty work. (D bags) First visit diagnosis: OK Second visit a week later: OOOOOOOOHHHHH SSSSOOOOOORRRRYYYY I brought the wrong parts. Promised to come back next morning. Next morning, no show, no notification call, nada. Called them and OOOOOOOHHHHHH NNNNOOOOO, WWWWWEEEE CCCCCAAANNNTTT GGGGEEETTT THAT BLOWER MOTOR. I called Siglers and the Carrier motor was still available. SO SICK OF BEING LIED TO. Now, Emily (butter wouldn't melt in her mouth) says OOOOOOHHHHH, the earliest we can come again is next Tuesday. These folks are so unprofessional it makes me want to puke. They clearly wanted to buy a cheap-ass motor to "repair" our system but would charge the home warranty company full price for the OEM unit. In my books this is called FRAUD !!!! Add that to bad customer service and this is what you get with this shitshow. read more

I've been waiting for 2 weeks for them to fix my a/c unit which needs a new motor.. I they keep telling me is there waiting for the part. I will never use the guys again snd the only reason I stuck with using them is because of my Home warranty company.. They now have the part and I have to wait for another week for them to install the motor...if you are a paying customer go somewhere else!! read more

Stay away , not good to work with, they will not diagnose anything, just telling you they will change parts. Dont be fool telling to fix anything without discussing the price with them first. read more

Our underhung sink was sagging on one side, allowing water to leak onto the cabinetry and causing the drain to come uncounted, flooding the cabinet. THS Sent a plumber who quickly diagnosed the underlying problems and suggested reasonable fixes. He actually finished one day earlier than his original estimate.​ read more

AC went out in September. Called our Home Warranty and they sent out Jerome Montgomery of Thomas Home Services, who met with my wife (I was working). He confirmed the unit needed a new compressor, but that the unit was also 25 years old and was on its last legs. He convinced us to replace the entire unit (and not thru our home warranty service). He told my wife he'd qualify us for a new credit card to pay for the unit at zero % interest until paid off. I presumed there was a mistake and that perhaps the credit card would only be zero % for the first year. When the credit card bill came, it was at 9.99% until paid off. When I called Jerome, he made excuses, telling me he could change it to zero %, but that would require a minimum monthly payment of $400 every month. I kept the 9.99% rate. The AC ran quiet and great for two months. However, this weekend, we went to turn on the heat and it only blew cold air. Called Thomas Home services and they sent out a tech without a ladder (we have a two-story house with unit on roof). Another tech came back 5 hours later and confirmed we need a new thermostat. Although Thomas Home Services is a vendor on our warranty plan, and we could get it done through our plan for a $75 service call, Thomas Home Services wanted to charge us $225 + tax (even though the tech tried to get them to comp us because of all the aggravation they put us through). So overall, not happy with them, and especially not happy with Jerome Montgomery. He's a professional "Con Man" posing as a saleman. He gave my wife the bait & switch to sell her a new unit outside of our home warranty plan and mislead her about the interest on the credit card he qualified us for to pay for it. read more

The worse experience with any contractor Ever! They are unreliable, and untrustworthy. Our home insurance company arranged for "Professors of Plumbing" DBA as Thomas Home Services to come and check our AC. A technician came (after postponing the first appointment) and said a supervisor was going to come to see how to fix the equipment. After other 3 cancelled/no show appointments, we are still with a broken ac in the middle of summer! the only thing this "professors' can teach is how to fail and lie cause they do that very well read more

I thought that I had finally found an HVAC company I could trust. "Professors of Plumbing and Air" saved me about $1000 last year when I got a second opinion from them. I was so impressed with their service and honesty I even signed up for their "Dean's List" service contract at $67/month which provided twice yearly inspections to my four A/C units and a 15% discount on future services. I got my first spring inspection a few days ago. When the technician was done and about to leave, I asked him why one of my units was not currently running (I had no prior problems with it). He said it was OK when he checked it earlier. I insisted he recheck it and he told me my compressor was dead and I needed a new one at a cost of $3000! I got a second opinion from another company and it turned out to be a bad capacitor that was replaced for $120! The unit is working just fine now. Needless to say, I have cancelled my service contract and will no longer do business with "Professor's of Plumbing and Air". The moral of the story is to always, always, always get a second opinion when facing a major expense. The HVAC industry is very untrustworthy. read more

My relationship with this company goes back to 2018 when they used to go by the name of, Professors of plumbing and air conditioning. They came out to service my a/c system. They happened to work with the Home Warranty company I had at the time so I thought it would be a good idea to purchase a maintenance agreement for 3 years on 3 properties. The first maintenance check they did, I was told that there was a freon leak on one of the units and that both capacitors on another unit needed to be replaced. All of which was not true. A few months later I had them replace an a/c unit on one of my properties. Over the next 2 years the company had to send out technicians to fix installation issues. Then recently the a/c unit stopped cooling, so I called them again. Keep in mind that it is July in Arizona, and the temperature is in the 100's. They did not have somebody available to come out on a Sunday night. The tech came out on Monday and diagnosed that the circuit board on a 3yr old unit is bad. The board was ordered and was available for pickup on Tuesday, but they didn't have anyone available to pick it up. So on the 4th day it is picked up and the tech spends hours on the roof installing the part and then leaves when he was done without verifying if the cooling was functioning. And of course it wasn't. I had to call an independent a/c tech to come out on the 5th day and he immediately determined that it was a bad compressor capacitor. The same component they always try to upsell customers on. I had to pay the independent contractor $320 (which included a new thermostat). I have attempted to get reimbursed from Thomas Home Services and they have ignored me. Not only were my tenants inconvenienced for 5 days due to an incompetent service tech, I also compensated my tenants for hotel expenses. I strongly recommend avoiding this company. read more

I gave a 1 because the plumber was amazing and professional. The office staff on the other hand is completely inept. I booked my appt date for my day off a week ago. I was told I had to pay half of the bill to book it which "guarantee my date and time". Apparently not! On the morning of my appt, I received a text confirming my appt and an email. Then at the time the plumber was scheduled Mandy at the office called to tell me the plumber was called to an emergency as another client had a leak. I've had one for over a week waiting for my appt. Considering I booked an APPOINTMENT, my leak should be the priority. They knew for over a week when my appt was. If they only have 1 plumber, it would only make sense to tell the person who didn't have an appt that there wasn't anyone available until my items were completed. RIDICULOUS!! Don't waste your time. Their customers are not the priority and appts mean nothing with this company. read more