My A/C unit was no longer blowing cold air and an excessive heat warning was announced. Miguel and Nathan were assigned to fix my A/C and were friendly and professional. They had the root cause diagnosed within an hour and had replaced the problem part soon after. They provided useful tips for future reference and my A/C was blowing cold within a few hours. I highly recommend. read more

I would never use a company that spams me with unsolicited text messages one or more times a week. They also know that you will block their numbers because despite my blocks, the texts keep coming. Unprofessional, and I would expect your services to be at the same level. No thanks. read more

Their technician Chris came out to a property to run a standard semi-annual check and I must say he was extremely thorough, looked up all the manufacture specifications, cleaned the exterior coils, added a pound of freon and carefully inspected the interior blower/heat exchange. Impressed as to his attention to detail on that rental property asked that they come out and look at my primary residence. read more

I would not recommend these guys again. The manager who came out was amazing as was their customer service which is why I'm giving it 2 stars instead of one. However the guys who actually installed my AC were awful. They barely spoke to us and what would have taken only 6 hours turned into a 2 day job. 2 days of no AC. The main guy who was installing it left and left the guy who had NO clue on what he was doing, then drilled through a wire in my wall to my ceiling fan and also gave us the wrong thermostat and argued with us about it. NOW I found out that they did not fully seal my new AC into any of the duct work in the attic.. luckily they are coming out to fix it for free however I would not recommend them.. read more

Due to not purchasing club membership, no guarantee for work performed. Tech went above and beyond. Company needs help with understanding Thank you........................ read more

If you had a good or great experience with this company consider yourself lucky. Our A/C unit stopped cooling on April 25th, and was not fixed unit May 17th by another a/c company. We called our home warranty company and they gave us this company to use. So our a/c went out on a Thursday and we didn't hear from them until Monday, only after I put in a service request via their website. They made an appointment for Friday 5/3, between 3-5 pm but NO CALLED NO SHOWED and only called us to reschedule after we contacted our home warranty company because surprise, they are also horrible at answering their phones. So a new appointment was made for 5/6, again between 3-5. This time they showed up around 6 pm. Apparently, they do not realize that the average person works between 8-5, therefore I had to take off work for every appointment made. So we get a technician out to our house and he states our compressor is shot and there is no way home warranty will pay to get us a new unit and we should not even bother to go through them. Now he tries selling us a unit, stating they have finance plans and he can even take measurements today. His main goal was to sell a unit. My husband and I decided that we are going through the home warranty and needed him to put his report in so we could get the ball rolling on fixing/replacing the unit. They put the report finally in about a week later after much harassing both from us and the home warranty company, suggesting a new unit but nothing can be done until a tech comes back to the house and takes the proper measurements for a new unit. Well, that meant another appointment...which by now I am pretty sure you know how this will go. Another appointment was made for 5/16 to have them come out and take measurements for a new system, again between 3-5. Guess what! NO CALL NO SHOW, how are these people still in business? They call the next day to reschedule the appointment they missed. That was it for us, we called our home warranty company back to get a new company out. The next day we get a new a/c company, he was at our home for a total of 15 minutes, when he left our a/c unit was working. What miracle did he do you ask, he simply replaced the capacitor as a temporary bandage type fix. Is this the ideal fix, no since guarantees how long the capacitor will work for, but trying to sell us a new unit for thousands of dollars rather than fixing the easy less expensive part is bad business. read more

Horrendous to say the least, I had a level 1 tech come out, make the situation worse, I had a level 2 tech scheduled through a manager, no-showed multiple days. Called and left multiple VM, no response, situation has become worse and no assistance. read more

Thomas Home Services was assigned to me by home warranty company, First American Home Buyers Protection Corporation. The technician, Bryan M., who came to my home was prompt, , professional, polite & went over & beyond to try to help me with what FAHW would allow him to do. My unit is 18 years old & has needed to be replaced for over a year. FAHW continues to deny the request & I have been with them for 21 years! I would also like to add that Anna in their office was very professional & was able to schedule the appointment for the next day. read more

AC is down. Diagnosis done on 5/10/22 and the earliest they can come and fix is June 1st 2022. Solid 20 days in Phoenix AZ summer.

I called in for repair on my AC unit on 8/18 as I was hearing a loud grinding noise coming from the unit which was on the roof. I was assigned to Thomas Home Services (who also goes by another name Professors of something). On 8/19, after not receiving a call, I called to make the appointment at which time I was told would be 8/25. I explained at that time that the AC was on the roof. On 8/25, seven days from my original call in about the problem, a tech from Thomas came to the house. Although my roof is steep, he did not bring out an extension ladder, but instead took a short aluminum ladder from my yard and used it to reach a low point in the roof. Within 5-10 mins, the tech was back at the door and explained that he could not access the panel of the unit to assess the problem. He showed me a picture of his drill which wouldn't fit as proof. His opinion was that it was the compressor and that I should simply purchase a new unit for which he could arrange in a payment plan for me at $70/mo (AKA not covered by warranty). I asked him to have his company formally send their estimate ( at $7,500). He also stated that the compressor was not completely out indicating that it wasn't really a claim yet like 'it's not a repair for us until it fails'. I called Thomas Home Services and requested that a lead technician or manager call me and explain how it was impossible to repair my AC. They never returned my call. I called my Warranty company twice. In the first call on 8/26 I was told that they were waiting for the report from Thomas On 8/27, I called back and was told that the report was received, and the AC report indicated that the unit was inaccessible. When I asked for another company to come out and give a second opinion, that was refused. I was told that I needed to prove that the unit was accessible, to send those pictures to a claims review email address and at that time, the claim would be reviewed again. This is now day 9 of the AC being off in 110 degree weather. I personally cannot get up on the roof to take pictures of the unit. On 8/28, I contacted another company 'B' to come out and look at the AC and diagnose the problem. That professional (who brought his own extension ladder), also came down after 5-10 mins and told me that the problem was the compressor FAN motor, that the bearings had gone out and it was good that I had kept the unit off because failure and overheating from a fan motor WILL destroy the compressor itself which is a $3,000+ job. On Monday 8/31, company 'B' had secured the fan motor and had it replaced in 20-30mins. The cost was $779. I took pictures of the tool that the company 'B' used to open the panel to hook up the electrical for the fan motor which they installed by opening another panel which was readily available. Yes, it was tight, but not impossible by any means. I'm in the process of requesting reimbursement that I incurred for this repair. Thomas Home Services was either unqualified to do the work that the warranty company assigned or complicit in a strategy with the warranty to avoid payment of this repair. In either case, both companies were willing to cause me great inconvenience in dangerously hot weather to avoid honoring the warranty and profit from it. You should KNOW this before you agree to allow Thomas Home Services on to your property read more

They destroyed my home by improperly installing our AC unit. They caused massive water damage to our home. It has now been 6 months and they still have not fixed my home. I now have two toddlers in a home full of mold and with a ceiling of asbestos falling down and they don't care enough to fix it. Don't go with them unless you want to be screwed. read more

This company has no integrity. The Service Tech Jerome is the biggest con artist around. The Operations Manager is more than likely his relative and does not take any responsibility for his employees bad behavior. He plays a good game and says what you want to hear but it is all lies. They came out to do a service repair for my aging AC unit and no matter how many times I told him I just wanted it fixed he was hell bent on having me get a new unit. I finally agreed and the lies and deceits continued. Jerome supposedly wrote the paperwork up incorrectly and then tried coming back for more money. I agreed to pay the difference if they provided me with the documentation. To date (almost a month later) no documents, invoice etc. I have finally had to file a fraudulent claim against them because of their threats and unprofessionalism. Don't ever let Jerome in your home and literally call anyone else EXCEPT them!!! read more

When Thomas Home Services responded to an A/C problem (same unit as the one for this latest problem) through our homeowner's warranty company last spring, we were satisfied with their service.. This latest call, to say the least, was exceedingly different. Three different times over about two weeks, service repair people came and were unable to fix the problem. However, after tightening a panel, the one that came for the last visit told us that the system was probably leaking Freon, and that he could not do the test to check the Freon level because he was only a level 1 repair person. He said that he would not add any Freon until he requested someone came out who was a level 3 and could administer the correct test. We discovered that instead of doing so, he reported that the A/C was working and the job he did was complete. The company refused to do anything further saying their tech had completed the job. Needless to say the same problem still exists; the A/C still doesn't work properly; and the warranty company says that since the tech said the problem was fixed, another $85 service charge payable to Thomas Home Services is necessary before Thomas will come out. Thomas Home Services needs to clean up its act, hire better techs, and focus on what real service is rather than trying to dupe homeowners into extra service charges. read more

This contractor was assigned by our home warranty company after our AC unit stopped cooling. A "supervisor" Jerome arrived, took a quick look at the age of the unit and immediately put on a hard sell for a new unit outside of our home warranty. He said a repair wouldn't even last a couple of months and didn't make sense. While I think a new unit was a wise choice, the approach was a hard sell and OUTSIDE of the home warranty, which paid NOTHING. Part of what Jerome offered is "experience and knowledge" since he'd been in the business nearly 2 decades. Interestingly, he didn't attend any of the job and did not even check their work upon completion. Workers spoke little English or chose to be non-communicative and behaved rudely. Our home was left in a horrible mess, with debris scattered across rooms and down stairs, even leaving dangerous metal shards all over the floor! I punctured my foot upon walking in to the install room after workers left, and believe me, they are going to hear about leaving things in this condition! I now have a bandaged foot and I have no idea if the unit was even installed properly. Jerome was only interested in picking up the payment and didn't have the common courtesy to review work the guys did. This speaks to how little this company cares for customers and a very high level of deception. Stay FAR far away from this company! I'm hiring another AC firm to come in and inspect installation job and make any necessary corrections. I feel I got ripped off for an $8K job ... a terribly messed up home, injured foot and not so much as a quality control check at the end of the job! read more

Utilizing Thomas Home Services has resulted in the most negative experience we have ever endured with an AC installation. The service tech, Jerome was pleasant when selling us the system, but wasn't forthcoming and misled us. He told us if we financed through their financing we wouldn't have a payment until December (2 months after the system was installed) and the system was just installed on 09/25/2020. He told us he would arrive in the morning with the techs to get the project started and then he would return at the end of the install to ensure everything was completed. The first tech arrived at 8:30am and then 2 more techs arrived within the hour. The first outdoor units that were delivered were the wrong size. Then they were supposed to replace the pads that they sat on, we had to point that out, so they did correct that. Then we find out around 2:30pm in the afternoon when Jerome finally shows up that he actually ordered the completely wrong system ( He ordered electric when we have a gas system) which he apologized for but never communicated or contacted us throughout the day until he showed up. He told us he would be helping the techs to get it done. I asked him to complete the SRP paperwork for our refund, he started it, received a call, said he needed to leave but would return and we never heard from him again. I guess I should have expected this especially how he hinted at how the owner's son who was one of the techs on our installation doesn't have the same work ethic as the owner. We contacted the office and spoke with the office manager, Emily who informed us that the individual responsible for completing the paper work for SRP would return on Thursday, complete the paper work and we would have it no later than Friday, 10/02/2020. Here we are, Friday and I check the mail and we have a bill to pay our first payment due on 10/18/2020, not 2 months later. So, I contact the company, Emily is out of the office and the receptionist talks with her supervisor who is supposed to return my call. I am still waiting for that return call. On a side note, the techs that did the installation were at our house from 8:30am - 10:00pm and they were very respectful and did a good job! The rest of the experience has been extremely negative and we will never recommend this company to anyone, be aware as you will be lied to and deceived! This company hasn't resolved any of our issues to date. read more

I cannot say enough on how pleased we are with Professors of Plumbing & Air. We have called over 4 AC companies out and Professors resolved and fixed our issue. Otis our technician was on time and very honest. He replaced a circuit board and it was working like new again. A few days later we discovered it was not blowing hard enough. I called and he returned the very next day to make the adjustment at no charge. It's service like this I will recommend to all our family and friends! read more

terrible dishwasher repairman told me to leave food on plates and not use pods soap that would fix my leak!!!! I asked him to look for leaking valves and he refused!I then asked him to leave That was 89 dollar repairman!Do not use their service ever! read more

In a word....DISHONEST. This company sent out a tech that spent about 10 minutes and then declared that I needed an entire new AC unit. He put me on the phone with a hard sell supervisor who wanted me to buy a new unit OUTSIDE of my home warranty. I refused and his fall back position was that I needed a new coil. They waited a week (in 105 degrees temperature) to send in the report. When the did, it included a $1510 out of pocket charge. They tried to justify the charge saying it was to make things to code and other modifications. It was all a lie. Nothing they wanted to do had anything to do with the building code. My home was built to code by Pulte and is still in compliance.It was obvious to me that the were being dishonest. I called the home warranty company explained the situation and they agreed to send out another contractor. The new contractor came out the next day, checked the system out and informed me that all I needed was about a pound of refrigerant. He added it at no charge and everything is fine. This dishonesty is not only at the service technician level but runs all the up through their management. The manager tried to justify everything....the whole company is rotten. By the way the operate under two different names... Professors of Plumbing and Air Conditioning and Thomas Home Services. The Professors of Plumbing and AC is the name they use with the home warranty companies. Under that name their ratings are dismal. Beware...question everything they do. read more

This company worked on my families' house and didn't properly finish their work, resulting in significant water damage when it rained. They have actively avoided fixing the house or compensating for their mistake ever since. Do not hire them unless you are willing to pay the tens of thousands of dollars when they wipe their hands of their mistakes. read more

AC has been out for almost 2 months now because they keep pushing back appointments and when they do send someone out they send the same guy over and over. While he was here he got a phone call and he said to the office that be has no idea what he's doing here and he can't fix it. And he left our ac unit in shambles and left the thermostat off the wall so now other companies won't even touch our unit cause it's such a mess. They are inadequate, inept, just overall bad at their jobs. Never use this company if you can help it. read more

We have nothing but good things to say about Dennis. He solved our problem quickly and professionally, and he made sure that we were totally satisfied. He also went above and beyond to avoid having to cut another hole in the wall to replace the pump on our jetted spa tub. That meant reaching into small, awkward places while twisting at odd angles, and probably a backache later tonight! We really appreciated the extra effort, and would happily welcome him back to do other work. read more

My central A/C went out. I have a home warranty. They were contacted on an emergency basis. I am 65 and have heart problems and take medication. It is at least 115 in my home. Uninhabitable. They came, and the tech was here for 2 hours and could not figure it out, so they schedule a Level 2 tech. Again, Phoenix in July, elderly, no a/c, and nowhere to go but my car for a/c. I called and was upset as to why they are doing this and why a tech with knowledge at all levels would not have come, and how I am the one who suffers, so she scheduled it for today at 2-4. Then today comes, and she tells me that their techs called out, so it will be Monday. Seven days in Phoenix in July no air. The warranty company even called and asked them to help, and they refused. This is the most disgusting reprehensible company. I filed a complaint with the Arizona Attorney General and the Arizona Housing Department. This is abuse of the elderly and abuse in general. These are horrible, unprofessional people. I am just shocked at how I was treated. Shame on them. read more

These guys are great. Around 5 pm I noticed that my water softener was leaking at the bypass valve. I figured that my chances of finding somebody who could stop by to fix the leak were pretty low but I called anyway. Eric stopped by and not only stopped the leak but didn't charge me if I hired him to replace my softener the next day. I had previously purchased the softener and was looking for somebody to install it. Eric showed up the next day right on time and replaced the unit. He even hauled my old unit away and cleaned up the entire area and didn't add any extra charges. Will use these guys again. read more

This company was the warranty company my landlord had called for the home that I am renting. The technician that came out was great. He was there for most of the day on a holiday Monday, July 4th, and he seemed very knowledgeable he was very courteous, very nice, and he explained everything that needed to be done to try and fix the leak. He said that somebody was going to come out the next morning and finish repairing it but it wouldn't be him because he didn't have the right machine. I heard him on the phone with his boss getting the schedule for the next day. So the next day I waited all morning and nobody had come yet, so about noon, I called the company and they told me that the technician should not have scheduled it because he did not know their schedule, and said they couldn't get there until Friday. I was a little bit miffed but I said OK fine, this was Tuesday. So Friday late morning I called to confirm that they would be out because nobody has shown up yet and she assured me they would be here in the afternoon between 3-5 pm, it was originally between 1-3 pm. About 4pm, I saw that I had missed a call from the company so I called them back and they tell me that the technician they had scheduled to come out doesn't have a ladder tall enough to get on my roof and that they couldn't send someone out again until the following Wednesday! That's the most ridiculous thing I've ever heard, what A/C tech doesn't have a ladder that can get on the roof! And why would they schedule someone who wasn't equipped to come out here when they knew exactly what was going on and how tall the roof was because they'd already been out! She then told me they couldn't come out until the following Wednesday, another five days! OMG I was fuming! Maybe because it was a warranty job they didn't care if they did this job or not, I don't know what the deal was. This is just poor customer service and I hope I never have to deal with this company again. read more

The HVAC Tech's were great, worked very hard through 109 degrees, not counting what it was in the attic. But they missed the drain line and I ended up with a drain line leak in my bathroom over night. They did come back and make the fix 2 days later but only after I had rounds with Will the owner, who was never on the job, nor would come take a look at the issue. Instead he tried to blame me for the issue and tried to charge me additional money to come back and fix his screw up. He even threatened to null and void my warranty. A very strong arm tactic. And like I told him, $5 in PVC and a few minutes would do what should have been done right the first time. Guess what ? I was right. a little PVC, glue and 30 minutes it was fixed. ( I hope) For an owner of a company, that I pre-paid $5000 too and allegedly grew up in this business " holding a flashlight" apparently was blinded by that light and missed the part of doing the right thing, common decency and fixing your work that isnt right. For him to take such a quantum leap and blame a home owner ( me) , that never had any such leak problem in 20 plus years with the original AC unit, speaks volumes as to how he may treat other customers and probably his employees too. A simple look with his own eyes would have saved lots of hassle, but he chose to hide behind the cell phone and make unfounded judgement calls, trying to get back in my wallet. He has been notified he not allowed on my property. His tech's are always welcome. read more

If they called themselves Idiots then I would agree, they were told by another AC company what was wrong a simple and easy fix, but ahh daaa they could not fix the issue contacted another company took them all of 5 minutes, their new name should be Dumb Dumb Plumbing and Air, I would not recommend run and run really fast away from them 100% useless read more

I had a horrible experience with this company and their customer service. We used them through home warranty. They came out about a week after our initial request. The technician had no clue, had to call someone, and then tried to tell us that there was nothing wrong. My husband had to use his flashlight on his phone to show him that the A/C unit was indeed LEAKING in the closet. The tech tried adding some insulation, but it still wasn't fixed. I called again and was told to wait another week to get someone else out. The second guy didn't know what was wrong with it, tried to unclog the drainage, and then found tools from the first guy. It was still not fixed. We called back and told that we would need a quote for additional repair. ONE MONTH later from the initial service request and it's still NOT fixed! We have been waiting for the supervisor, Mateo, to get back to us for 2 WEEKS! The customer service rep, Carly, was completely nonchalant and told me "well, he's busy." We have already called 3x over the last two weeks about the quote. Each time we were told that it wasn't done, and no one called us! This is entirely unacceptable... luckily we were able to switch contractors with our home warranty, but hopefully this review will save someone else the headache of dealing with them. read more

I was not able to get hot water from my kitchen faucet in the home I just bought. It took the plumber a long time to diagnose. He said there was a kink in one of the lines that he fixed, but that wasn't causing the problem. Turns out, once he left the faucet running in the cold position for a very long time, the water eventually got hot. The hot and cold were reversed! But, he said the job ran so long that I would need to pay more to get it fixed. I thought that was unreasonable (scammy?). I said no. So, basically, I paid $119.70 just for the diagnosis! A year later I was still bothered by this transaction so I called the company. That employee no longer worked there. They felt I was unreasonable for taking so long to contact them. True. I wish I had grown a backbone sooner. They said if I removed my negative reviews, they would send someone out. I did. I called and told them. They never followed through. They never called me or sent someone out to take care of this. If I had a business and knew that a customer felt they had been taken advantage of, I would rectify it. Apparently, they don't feel the same. I took too long to post this negative review, too. Like another negative reviewer on here, I, too, am a retired widow of a police officer. Odd coincidence... read more

Amazing HVAC company! I've never met anyone as honest and trustworthy. The owner Will is so genuine and kind! He was there to answer all my questions and made sure I was taken care of. Me and my wife were able to save thousands of dollars thanks to Professors of Plumbing and Air. My AC wasn't working properly and I called around to get the best price. I was told I needed an entirely new unit in order to get cool air. Now, when these guys came out they did an AC tune up. Within 2 hours my AC was working in perfect condition! If you're looking for an honest HVAC company these guys are the way to go! This will definitely be my go to company in the future. read more

Frank was great Plumber got the Job done, but The price was really high for work that was completed and on top of what it cost for a simple install the call out charge was on top of it. read more

I had a major root problem in the sewer pipe for my house. Professors of Plumbing did an amazing job in just a few days. My front yard had to be dug up (about 5 feet down), a big section of my drive way had to be dug up, the whole sewer line had to be replaced and they did all this and put all back together, as good as it looked before - in 2 and 1/2 days. I was amazed at their professionalism and skill. I thought this was going to be a nightmare, but it wasn't. It was far less painful than I thought it ever could be. I completely recommend them to anyone for a job as big as this or anything smaller. They are my new plumber of choice. They are worth everyone of the 5 stars I gave them. read more

Now re-branded as Thomas Home Services. I got a "free" service call but they charged me way over the cost of the part. I paid $100.00 to have a Kohler bathtub spout replaced which took about 15 seconds to install. He didn't have grease with him so he used my hand soap as a lubricant...what kind of plumber doesn't have the proper equipment with him??? I am a senior citizen but I am not stupid - the exact part cost under $20.00 at Lowe's. And oh, by the way, it was installed crooked. The technician wanted me to sign a blank screen on his iPad. I asked him why, he said so I can send you an invoice. I signed it. Got the invoice e-mailed to me which was blank except for the price I paid. Guess they don't want you to see or share how you got ripped off. One last thing. He had a mask with him which he did not wear while he was in my home. I thought all workmen entering your home had some protocol to follow for the homeowner's protection. And I had to listen to a 15 minute talk about their service warranties they are offering before I could pay my tab. They should just hand you a book and tell you to read it. read more

professors of plumbing and air came out and did a tune up on my unit. the gentle man that came out was very nice clean and professional. they use a clear cut price guide and the technician even showed me there price book and didn't try to gauge me on service cost. i was 100% satisfied with the over all service i received to the staff in the office to the technician in my home. it is a small company but they took better care of me then the bigger companies out there that just take advantage of misfortunes to turn a profits. i would highly recommend them i read some bad reviews of theirs from the past and asked my technician about it when he arrived. he explained that they had a few bad seeds out there giving the company a bad name so they cleaned house and revamped their business model i'm super pleased i chose to give them a chance because i had two other well known companies out for issues with my hvac causing my electric bill to sky rocket. they both tried to push a new unit at outrageous prices at me. i called professors of plumbing because i just couldn't afford a new unit. they gave me a full tune up on the hvac unit and my electric bill dropped by 45 bucks. the tune up only cost me 29.00. they told me if i wasn't satisfied when i booked the appointment i didn't have to pay them. what other company would do that. they said also if and when then time comes when i need to get a new unit to keep them in mind that they offer financing. they werent pushy at all. i see they have had a crappy past on the reviews but they have really proven themselves.to me i highly recommend them if you dont want to get slammed with a BIG TICKET. for a easy fix. read more

Good service, but pricey, $350 to remove a night light stuck in toilet by my toddler, should have shopped around.......

Do not use P of P! We were referred to them through our home warranty company to come out and fix our AC unit in the middle of June. We had to wait 4 days before they could come out and they told us they would be out on a Monday between 11 am and 1 pm. At 1:20 pm no one had showed up or called. When we called them, they informed us that their tech had called in and they would have to reschedule our appointment for Friday at the earliest! They did nothing to try and accommodate our situation and told us there was nothing else they could do. We had to end up calling our home warranty company and rescheduling with a different service. We would have been more understanding if someone had at least called us to tell us what was going on but we heard nothing from them until we called after waiting around all morning. Even worse, we scheduled time off work to accommodate the appointment. They were completely unprofessional and disappointing. Do not waste your time with them!!!! read more

This company is a scam. They work directly with a restoration company that is practically on call for them. The job was to fix a leaking toilet upstairs. It was recommended that we look for water damage. I told the plumber in advance that I just needed a quick fix for now as I am not moving anytime soon. There was a miscommunication when the plumber asked us if he wanted us to call the restoration company to check it out another time, we said ok thinking this would happen in a few weeks not an hour. He cut a hole in my ceiling to look for water damage. There was a few small spots, nothing needing to be addressed right away. Long story short here I well overpaid for a rubber ring that could have been purchased for $12 and was left with a hole in my ceiling that I had to fix. The job was $410 and I still have my old toilet. I do not recommend this company at all!!! read more

I had an appointment with Professors of Plumbing in mid June to fix my AC. I had to wait 3 days to get on their schedule in a week of temps over 110 degrees. I called 3 times on the appointment day to verify they were still coming as they missed their window of time and each time was assured they would be coming by late afternoon. At 5:30 they called to say they were not coming and the next available appointment would be in another 3 days!!! No attempt was made on their part to be responsible for their failure to show. DO NOT TRUST THIS COMPANY to honor it's appointments. I was able to find another company with 24 hour service who came to my house at 6:30 p.m. and did not charge for "emergency" service. read more

They came out right away to replace our water heater. Frank did an amazing job. He arrived on time and stayed late into the evening to be sure that the job was completed the same day. We couldn't ask for better service. He even went the extra mile when he had to remove some built in cabinetry to get the old water heater out, and when he was done with everything he put the cabinetry back and screwed it all back into the wall right where it was before. He was extremely nice and courteous and did a great job. Thank you!!! read more