I would rate zero if this was an option. The company is shady at best. We have been without our camper for nearly 3 months due to repairs under warranty. When we called for a credit waiver to cover the 90 days we have been without the camper, the first time, the rep hang up on us. The second time we were told to call back in February, right before our warranty expires. When we asked why, the rep said "it is proprietary information".... Of course it is. Dishonest crooked company and their supposedly "new" product is a joke. Every structure fell apart within being 30 days on the road. read more

DON'T BY THOR OR ANY OF THEIR PRODUCT! Our Thor coach was in for repairs after having it for 2 months. Luckily for us the engine is a Ford and it runs great. Everything has fallen apart. Sure they do repair it as long as its under warranty but 2 months in the shop is a little ridiculous for a new vehicle. Of course that was only one of the many times. And this was only after an email to the new CEO to the company. Even after flying 2,000 miles to pick up our Thor, Axis 27.7 and being told it was ready. I checked and the heat didn't work. Then while driving from Motorhome Specialists in Alvarado, TX to Palm Springs, CA I realized that night that my tail lights didn't work. Buy used. Also Thor customer service is horrible! read more

Well, this will be my last review on what I believe was the worst coach ever built. After owning it for 14 months, and 8 of those Months it was in the repair shop! I bought it in a State that has an RV Lemon law, but since moved out, contact a lawyer and with all my repairs and emails I saved between THOR and myself, he stated I had a great case. I tired working with THOR, but their answer was always, "bring it to their factory for repairs " and they will work on it. So it would take me 5 to 6 days to travel across the US, only to take it to a factory that screwed it in up in the first place and cost me a heck of a lot of money. So we made an appointment and while waiting 2 months for it, decided to see what we could get for it in a trade in. Well, RV dealers and there was a few we talked to stated, Thor is one of the worst for depreciation value. So if we traded it in, we'd be out about 30K, that's right $30,000.00 for a coach we've only owned since February of 2018! Well this of course added to my stress level! Never in my life have I had anxiety or a panic attack, and I was in a very high stressful job and never had that issue! So we weighed the good and bad, good get rid of a piece of crap, bad-loose a lot of money. Or another course was follow with a RV Lemon Law suit which could tie us up for a while. Well, we make the choice to get rid of this toxic coach! Yep, we traded it in for a coach we absolutely love!!! Would say what we got, but let's say this company cares so much about a quality coach, sometimes if you call them, the owner answers! And when we toured their facility, they encouraged us to take as many pictures as we wanted! THOR will NOT let you take pictures while doing their tour! Makes you wonder why right! Well, I am not going to tell you not to buy a THOR, but I would say, do more research, talk to other coach owners and pay for what you get. I say, pay an extra 10 to 20K and get a superior coach like a Tiffin or Newmar! We are loving our new coach and what a difference in craftsmanship! Unbelievably so much better! We now can continue our travels with almost no issues! And if something comes up, this company takes care of you like a family member, not a number! So in closing, safe travels for all of you, and good luck on whatever you buy!!! And to THOR, your products are a down for me! read more

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Absolutely horrible company. Their products are garbage and their customer service is worse. We made the monumental mistake of purchasing a be 2015 Thor Axis 24.1. To say that this company has poor quality control is a massive understatement. The cabinetry was coming apart and I had to remount ALL of the doors. The electronics in the cab have ceased to function and had to be rewired. The overall quality of materials and assembly are pathetic. And the company could care less. Dealers, customer services, and even the assembly plant, which we visited, refused to help in any way. When we stopped at the plant to see if we could get technical information they ran is off the premises. Do not do business with this company. UPDATE: 4 years after purchase and this POS just keeps on getting worse... Had to replace the roof. Had to replace the AC... Had to replace the toilet... Shower stall floor is cracking apart and needs to be replaced (Never used ONCE). Exterior has faded so badly the unit looks 15 years old instead of 4. Had to have front fascia filled, sanded, and painted due to nearly a dozen stress cracks. DO NOT BUY THOR PRODUCTS. If I could sell this rolling disaster for what I owe on it I would do so in a second. Worst purchase of my life. read more

Interesting that NHTSA has issued a recall on over 1500 Thor 2019-2020 products including Palazzo's stating that slides can come out and cause accidents resulting in injury. We wonder if the NHTSA will be looking into previous years? read more

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We purchased a brand new 2018 Miramar. When looking for a motorhome the sales associate tried to steer us away from the miramar by Thor claiming they have to many problems. We didn't listen. One problem after another. While washing dishes water all over the floor, water heater leaked, we had a leak from window on driver side. Now there is a leak from who knows where when it's raining. We have had to replace warped floor from water heater leak. Not to mention loose screws and nails all over the motorhome. I think Thor should be accountable for testing all RVS, take a little pride in your product. 2 tears and still a problem everytime. They have taken care of all warranty work. It's just so frustrating that after spending over $100,000.00 we want to be able to enjoy our motorhome. Instead we have to empty out fridge and freezer every time and take it into service. On another note want to give Camping World of Coburg Oregon a 5 star for always getting us right in and taking care our problems. read more

I told the rep at Thor that I would consider changing my review on Thor after they kept their word. Well they did keep their word and sent replacement covers for the driver and co-pilot seats. They also would pay $150 toward the covers installed. However it cost $950 + tax to have them installed. Then it cost me over $5000 to have a coolant problem fixed. Thor builds a money pit for the buyer and a very poor quality motor home and then they try to pass off the problems so they don't have to pay. They told me the reason my seats were shedding was because I WORE DENIM JEANS. I could go on and on about Thor but it would do no good. If you planning to purchase one, I would advise you to give it a lot of thought as I would label it Buyer Beware read more

I've tried calling their so-called customer support twice leaving a message to have someone call me back and nothing. I eventually got through to somebody and he said that he would leave a message for a supervisor to call me regarding my question however I never heard back from the supervisor either. Non-responsiveness is just bad service. I've only owned my RV for a few months but now thinking I bought from the wrong company. read more

Only because I can't leave a 0 star review, if you are wanting ANY type of customer service, go someplace else, this company is terrible!! Will not fix anything on the products they sell, warranty or not!!!NGTG read more

I purchased a new Thor RV about 8-10 weeks ago and purchased the 6 year extended warranty to go with the standard 1 year bumper to bumper on a new RV. i used the camper twice in 3 weeks after my purchase and there were several items that I submitted to the dealer for repairs. 6 weeks later they still have my RV and Thor Industries has denied the repair or replacement of the sofa recliner that doesn't recline. When I called to check they said I need to be patient. what a joke. Don't make a mistake and purchase a Thor ACE RV. read more

I was having warranty work done on my new Thor Compass and the parts and service were backlogged and difficult to get completed. I contacted the factory and was assisted by three employees, and they helped me get the work completed. They kept in touch with me through the process by email and made sure I was satisfied with the repairs. I would recommend Thor Motorcoach for a quality RV. We are very happy with the Compass 23TE. read more

Would not buy another one. We purchase a brand new Freedom Elite in 2018. I can't say enough good things about the Ford chassis, which is why I gave two stars instead of one. However, the house that Thor built on top of it is already falling apart after just a year. The water heater only intermittently works, refrigerator won't run on gas, the linoleum is separating and coming off, the slide-out makes horrible noises, and the wires for it were so sloppily done that they're badly frayed and causing damage to the wooden supports whenever the slide moves. The roof vents come open on their own, and one of the fans has never worked. Thor claims these campers are built in Indiana, but I'm convinced it was actually thrown together by a group of 8 year olds in a Chinese sweat shop. read more

Bought a new 2022 Thor Quantum. The dealer and Ford fixed the couple of minor issues. Been a great RV for us. Having fun! La Mesa RV even sent a repair technician to our home. read more

I've owned Two "Thor" manufactured RV's. One was a "Majestic" branded, and another some sub-brand still manufactured by Thor. Great Ford Chassis on each, the F53 is ROBUST. Unfortunately the workmanship on the remainder was atrocious. A slight twist to the coach as we pulled off the road and the windshield fell out. Lots of endcap cracks. The counter wasn't level at all. Cheap fixtures. The thinnest "leather" on the front seats didn't last ten thousand miles. The welding of the coach to the chassis was the worst weld job I'd ever seen. Just bars of hollow square tubing haphazardly welded poorly, not a single one "square" to the frame. These RV's are built "to a price." If you're willing to overlook the quality issues and want a deal, you truly "get what you pay for" if you buy a Thor, and much less. read more

I purchased a Thor FourWinds Five Thousand RV. I have sent at least two emails to their published contact address and they fail to reply. Not impressed. read more

We recently took our 2021 Thor Axis 27.7 to the Thor factory service center in Wakarusa Indiana. We spent the night at their RV lot and our unit was promptly picked up at 7:00 am. We were lucky enough to get Jeff. He was a soft spoken and humble man and very professional! This was the only time our rig was in for service and Jeff fixed more things that we didn't even know about. All the Thor personnel we talked to in our first year of ownership were great. The dealership is another story, so I won't mention them. read more

the worst company to deal with once they sell you they don't care when problems you talk to a bunch of customer care people that don't know except what they read and can not help there is no one they will let you talk to above their level and nothing gets done so your RV just sits at the dealers which is not any better for weeks all you get is excuses and run arounds I would not recommend Thor or General RV to anyone read more

We purchased a 2017 33.2' Palazzo from See Grins RV in Gilroy. This brand new coach manufactured by Thor was a lemon from the beginning... Extensive saw dust in ventilation system, defects: Televisions, navigation, back up camera, dvd player, inverter, shades and blinds, pop-out roof covering, 2 slide out motors and generator problems all in the first 24 months. Out-of-pocket cost close to $30,000 in the three years we owned it and mfg And dealer warranties covered very little. Even with an $8000 extended warranty we were reimbursed less than $4000 for all of these costs. We highly recommend you choose another manufacturer. read more

I recently purchased a new Miramar 35.2 which we absolutely LOVE. I have received excellent service from the Customer Support Center. I appreciate being able to get someone on the phone to help walk thru features I do not understand-We had another RV from another manufacturer before this one and we could not ever get support or help when we had a problem or question. The Coach has been pretty much problem free and built well. We have been on 8 trips since Feb 2021 and about 7500 miles and roughly 25 nights spent on the road. The Ford f53 chassis with the V-8 gas runs well with plenty of power. This is a feature rich Coach and is really comfortable and easy to use. In a few years we will trade for another Thor-Customer for Life read more

Dear Thor, Until you are capable of shipping units with minimal defects, as evidenced by online customer reviews, we're not going to buy anything else from you. By minimal defects, I mean a loose screw here and there requiring no extensive, or even any, warranty work. Our 2016 Hurricane left Thor's manufacturing facility with MAJOR defects, namely: 1. Extensive problems with the auto-leveling system. It leaked out a considerable amount of hydraulic fluid behind the left front tire, directly under the pump unit. It also appeared to have loose, intermittent electrical problems, as it kept trying to deploy the jacks while we drove along. Had one of the jacks come down at 65 mph due to faulty hydraulic and/or electrical systems, the damage would have potentially been disastrous to the jacks and other undercarriage components, and ultimately potentially dangerous for my family. This is a totally unacceptable and totally preventable subsystem failure, had repeated full-load testing been done at the Thor factory and the problem discovered and corrected. 2. Alarmingly strong, persistent exhaust fumes coming into the passenger cabin from the refrigerator/freezer unit after the first operation of the refrigerator on propane. Our first stop at MHSRV revealed that shielding components were absent in the refrigerator propane heater section. Even after correction of this deficiency, fumes continued to pour into the cabin during the remainder of our first trip any time propane was used for the refrigerator. The presence of these noxious fumes led us to refrain from using the propane heater, as it could have emitted similar fumes into the cabin, but in much greater volume. All propane-powered units should have been subjected to repeated power cycling and air quality measurements. 3. A Thor assembly worker evidently reversed the cold and hot water lines. Hot and cold water were reversed in the shower and both sinks, and the biggest diagnostic surprise was scalding steam rising from the toilet when it was flushed. This introduced the serious potential problem of scalding burns, especially for young children using the facilities (such as our 5 year old grandson). This assembly mistake could so easily be minimized in the future if color-coded hoses were used, red for hot water and blue for cold water. Color coded hoses would also reduce repair time and probability of errors in the future when maintenance is required. 4. We bought our unit during relatively cool weather, and thus did not discover until the first warm sunny day on the road that the Hurricane air conditioner proved to be woefully inadequate to keep up with the heat load. This is not directly a passenger safety issue, but is instead an engineering design flaw and source of major discomfort during summer use. The corrections would be to increase the AC BTU rating and add extra insulation, add an additional unit, and to increase to 50A rather than 30A when both units need to be on. I would have been perfectly happy to have the need for 50A service. So, a few key points to consider: (a) You are primarily selling these units to retired people, many like me being retired engineers with 35+ years experience, so we're not idiots you can overwhelm with flashy advertising emails, (b) Your warranty may cover the cost of repairing the defects listed above, but ignores the time factor to perform warranty work. It took over six months of downtime to fix all the errors you made in manufacturing, so our $100K purchase sat waiting for parts when we could have been enjoying it, and finally, (c) The internet and social media sites are not your friend if you're shipping units with major defects that take months to fix and seriously aggravating new customers. So, if you've read this far, perhaps you'll understand why I'm holding off buying anything from Thor until you demonstrate that you can ship quality units with minimal defects. That demonstration would come in the form of new customer product reviews. So far you don't seem to be doing any better than you did with my 2016 coach. Thor can thrive by shipping quality, or easily go out of business by chronically burning new customers. The choice is yours. Mike Jones July 24, 2018 read more

2022 THOR ARIA 3701. $355,000 MSRP. Several problems the moment the coach was driven off of the dealers lot. Final straw was when my wife, dog, two cats and I were trapped inside the coach as the deadbolt would not unlock and the door would not open. Finally went out the escape window and got hurt doing so. Took another 10 minutes but finally got the door open just as I was about to call the fire dept for help. Had there been a fire, we all would have died. I spoke with THOR and this is a known issue. HOW CAN THAT BE!!!! A KNOWN ISSUE THAT IS POTENIALLY DEADLY!!! What a complete POS!!! I already unloaded this piece of junk. Took a financial hit but thought if it's this bad already, what will it be like in a year from now. Chassis was great. The THOR house was pure junk. Buyer beware! I have not fabricated any part of this review. Look at a Tiffin or an Entegra. Run as fast as you can from anything that has THOR on it. read more

I bought a 2021 Thor Sequence on August 1, 2020. Since that time... Owned 248 Days.... 126 Days it was completely unusable because of a propane leak. It's been on dealers lot 105 Days for repair work to be done. It's had service tickets unresolved for 212 days It's only been available for use 66 days Nice and friendly Customer Service, but totally unhelpful They make promises they don't keep and tell you things are being done that aren't being done. They lie to keep you at bay for a week or two until you call back and realize nothing has been done. I think their plan is just to wait it out. Eventually your warranty ends or you just get tired of having so much money in a unit that is sitting on the dealers lot for repairs. *Update, Thor requested my information to look into the issue. I tried to use the message feature inside Yelp to reply and it continues to say "oops, something went wrong" and not send the message. I then used the request information from this business feature at the top to get this information to you. read more

Still waiting for problem to be solved.waiting for shower panel that is been ordered over 8 months ago. ? Hopefully it gets here before Christmas. read more

Well. We had issues with our slide so we called Thor and had to wait 3 months for an appointment. After 3 days of waiting and $1,200 later, the slide worked. 3 months later the slide would not work. After a week of phone calls we finally got an appointment 2 weeks out. We arrived and dealt with Bill Odge a service manager. The very next day he called and said the slide was fixed. We got in and it works better than it ever has. I just hope it continues to work. read more

Two weeks after emptying the fresh water tank there was no dripping evident under the coach but still a puddle around the macerator. I dried it up and ran it to make certain the drain pipe was as empty as possible. Tomorrow will check fresh water tank location for water and report. Once I am certain all leaking has stopped I will connect to city water connection and see if it causes any leaks. read more

Thor Motor Coach - Rotted/buckled wood base where constant leaks occur. - RV Dealers Near Me - Elkhart, Indiana

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I've had my 2018 Thor Aria for about 5 months, best purchase I ever made. We love the floor plan we own model 3901 , it's a little over 39 feet. We had a few things we had to get fixed , they were minor, but our selling dealer,Berryland in Louisiana, were great , and Thor's quick approval was a really great. We have moved around for the last 5 months, so for now , we are full timers. I highly recommend Thor as a manufacturer, and I love my Aria .They build a quality product. Rick C read more

Do not buy Thor! Purchased a 2019 Thor Palazzo brand new last year. Have had nothing but issues since the moment i bought it (electrical issues, multiple engine leaks, front windshield sealing issues, hydraulic jack issues, windshield wiper issues, blinkers and brake lights not working, floor not sealed correctly) just to name a few, yes there's more! Customer Service / Support not much help. Continue to tell me these are normal issues. I expected more after purchasing a 160k brand new RV. Had to cancel multiple camping trips and take time off work to go back and forth for repairs. Dont buy Thor, purchase from another manufacturer. read more

We are very pleased with our 2020 Thor Chateau 31B. We purchase in June, 2020. We are very satisfied with the Thor tech support. Questions were answered in a very timely manner. We find the quality of our RV to be outstanding. Strongly recommend a Thor. read more

Thor Motor Coach - 2020 Thor Chateau. HAPPY CAMPERS - RV Dealers Near Me - Elkhart, Indiana

We bought a Thor 2019 Château right off the lot, they have had in ser more than we have had it. Brought it home and the brackets to the slide out were broke, had to put it in the shop, mind you it is over 200 miles away to take it. Then the big TV didnt work they replaced it and two years later it is no workin,Then when they were working on it backed into something and put a big hole in it. That was a 6 month repair. Again gas for us to take it back, then we had to tell them the brack holding yhe cabiydoors won't stay u,the drawers roll open while driving. When you call for help all they want is for you to bring it up and leave it and then you don't know when you will get it back! So I had to work for a week all of a sudden no power to anything so I went out a bought two new batteries thinking that would help no all my food in freezer went bad and frig. Noa he plastic trim on the outside keeps coming off and the decals are breakin. We have contacted Thor and Csmper world and no help it's been trouble since we got it, all I want is to trade it for a good one that works. I wish I could get some help. Star rating is zero read more

My Thor RV was in service for almost 7 months with Camping World during my 1 year warranty, instead of the 1 week it should have taken. Because of this I lost most of my warranty period. After it expired, we had some new problems. I explained this to Thor's team and they were very quick to stand behind their RV. They took care of all my RV repairs including replacing a leaking greywater tank. It's very refreshing to see companies with such integrity. Thank you Thor . Your Rock!!! Raymond Chladny read more

I was ready to purchase a 2020 Thor Quantum WS31 from the Daytona, FL RV show over the weekend (1/11/2020) but told the dealer that I needed to do some more research. Well I'm am so happy I did not through with the purchase after reading all the reviews on how the manufacture will not stand behind their products and how they ship defective units and expect the customer to go through the time, effort and agony of getting a brand new unit repaired. I'm very surprised how a company like Thor Motor Coach stays in business with all the negative reviews. I will be heading to the Florida RV Supershow in Tampa this coming weekend and will most definitely avoid any and all Thor products. I do have say I'm sorry that my fellow RV'ers had to go through the awful experiences and I would also like to thank them for posting their reviews to help keep others from going through the same nightmare as they did. read more

The reason so many of Thor's rvs are junk is because they have over worked their employees and pay very little in comparison to other rv factories here. I know I worked there 4 yrs. the coaches are hurried down the line because we are on piece rateso everyone is scrambling to get their stuff done so they can go home. So they build them without demanding quality and then on the ship line they have these poor people stay until midnight sometimes at the end of each month fixing some jerks handy work he threw together just so the company can make end of month quota. I have since moved on but this month they topped their craziness with a stunt that required police to rescue the workers. They locked the gates so the employees couldn't leave so they could get their quota met. Now they are facing civil action suites. So in Thor's case the "lemon" is the one that actually works. Good luck to those who buy one I suggest you save your money and fly. read more

This is a long review, sorry. We bought a motor home in March of 2017. We purchased a Thor Miramar 35.2. We loved the floor plan. The dealer worked with us professionally. During the six months we owned the Thor, it was in the shop over 100 days. In June, the dealer found a problem with the smaller slide. Thor took over 30 days to decide how to fix the problem, ultimately replacing all of the slide mechanism. During this time, we sent them a Texas Lemon Law letter. We were contacted by Phil Houser from Thor customer service. Diana Racek Adamson and I had several conversations with him. One Thursday, he told me he would call me on Friday. He did not. In the afternoon of that Friday, I called him, only to be informed that he was gone for the day. I asked to talk to his supervisor. I was informed that Phil's supervisor, Selena was out of the office to take her daughter to college. I asked to leave a message for her to call me on Monday, when they said she would return. I received no phone calls the next week. An email to Phil Houser resulted in an auto reply that he was out of the office all week. A couple of weeks later, Phil contacted Diana about some additional repairs. She asked about Quality Assurance efforts by Thor. Phil explained that it is done in phases & that they rely on the dealers to fix end product problems. She asked about advice moving forward and Phil Houser, Thor Customer Service Representative, said that he "did not advise buying a new motor home." At this point, with the manufacturer's customer service representative advising against their products, we decided to unload the Thor and get another brand. That process was competed Wednesday September 5, 2017. All Thor products may not be bad, but in our instance, they dropped the ball. We tried to give them every opportunity to fix the problems, yet they failed. The dealership tried valiantly to repair the nearly fifty manufacturer errors, but were at the mercy of Thor. Please share to warn others. read more

Will not pick any star as a rating as for Thor, there should be negative stars to allow customer to give a proper rating! Purchased a 2018 Thor Freedom Traveler in July of 2018 brand new. We were very excited as it had the exact floor plan we had looked for over one year! Had it for 13 months and 10 of those months spent at CW Ohio being repaired, replaced, so we named it our POS #1! BTW, that particular CW went out of business dues to many complaints, issues and I do believe a few law suits! Well, trying to give Thor another chance, traded for a 2019 Thor 35.2 Miramar brand new and took our first trip in Sep. 2019, (big mistake)! Day 1 - AC did not work, over 108 degrees in coach; Driver's seat broken, armrests attached in wrong place Shower leaked into hallway. BR/vanity Outlets too low, cannot plug in hair dryer Speedometer running 7 miles faster than actual speed Wife trapped in bedroom as door/rail broke when closed Electrical compartment too small for 50AMP wire to pass Recliner broke before leaving the lot in Indiana Master Panel did not work, no idea how much waste/water We had in the tanks! Day 3. Able to drive back to Indiana and CW Richmond did a great Job with repairs after many fights with Thor over Warranty Issues, even though we bought 5 years of warranties Second trip (which we are on now for past three weeks) speedometer still not repaired and recliner broke first night and second recliner broke last night! Got cold, first night out, turned on the furnace and the entire linoleum floor is "floating" about 1 to 1.5 inches up off the floor, which means the the floor was NEVER glued at Thor!!! Wow, talk about Quality Control and Inspections! Thor is always very apologetic about the issues, but blames CW for the issues, but it was NOT CW that build the coach, it was Thor, so if you are looking to purchase ANY Thor product, think again as our family lovingly have named this Miramar, Brown Rolling Turd #2 and we are hoping to make it back to Ohio before the tires fall off, the roof caves in or the engine decides to quit! To anyone even thinking of looking into a THOR product, DON'T WASTE YOUR TIME OR MONEY! read more

DO NOT BUY A THOR! I have tried to submit the following letter to Customer Care on the Thor Motorcoach Website... What a joke! The site won't accept it... To Whom it may concern: I have a deep concern about the quality of the Thor Motorcoach I purchased from Camping World, St. Louis. We took delivery of a 2017 Thor Freedom Elite 30FE, March 24, 2017 and have had nothing but problems from our very first excursion. 1) Upon our very first trip out the nightmare began...when filling our fresh water tank, it was discovered the tube extending from the inlet to the reservoir was not even attached!! causing gallons of water to pour into the coach from the hose. (Self fixed) 2) One of the slide out rollers "fell off" because there were three screws 1/2'' long holding the thing to the wall without any anchors. (Shop Fixed) 3) The Cab Cap seal was loose and allowed rain water to enter the cab and create water damage and mold on the above cab bed area. (Shop Fixed) 4) The Bunk room slide has stopped working on one side. (scheduled for fix in July) 5) Wall paper is delaminating around the windows in the bunk area. (Unfixed) 6) Toilet is leaking fresh water all over when water is pressurized on the coach. (Unfixed) 7) The shower is also now leaking when pressurized. Cannot tell if it is from the drain or in the wall from the faucet. (TBD) 8) The bedroom door became detached from the ceiling as there were no anchors holding the track in place. (Self fixed) 9) Drawer latches have fallen off (Self-fixed) 10) Dinette booth seat had to be reinforced as there was only one staple holding the corner together, allowing the seat to sag. (Self fixed) These are not "Normal" wear and tear issues. This vehicle should not have been falling apart from our very first encounter with it. The poor workmanship that has been covered up is not up to the level of quality I expected from Thor. I am claiming it is a lemon. There must be some resolve that you can offer... We have yet to take it on a trip where there has not been some MAJOR issue arise. Please contact me and see if we can come to some agreement. I know Thor is a reputable Company and I'm sure you don't want this type of product on the highways... Thank you in advance! Michael S read more

My unit is a 2022 Mercedes Sprinter and Thor should be should be embarrassed of putting this unit out. If I were Mercedes, I would pull the brand name from Thor. My dealer attempted to make it right in the 2 weeks they had it before handing it over to me. The two weeks were not enough, I had no choice but to take it home as it was. Now, a local dealer has had it for two weeks and is still waiting on a response from Thor. My unit has been in the possession by RV dealers longer than I have had it mine. The list is of wrong is too long to list. I would suggest to anyone interested in a Mercedes Sprinter...build your own. I am sure building your own would be a much better build than Thor's. Extremely disappointing on a $150k plus unit. read more

I purchased a 2022 Thor Miramar 35.2. I previously owned a 2020 Winnebago Adventurer 36Z which we were very happy with but had to sell because of unforeseen reason (Covid). I went shopping for a replacement Winnebago 36Z last month and I happened to see the Thor Miramar line. I am extremely impressed with the fit and finish of our new Miramar and hands down superior to our previous Winnebago Adventurer. It drives like a Cadillac!! The drawers, doors, fixtures are all great quality compared to the Winnebago. The designers/engineers at Thor did a great job with layout of all the creature comforts. I truly am floored at the superior quality and craftsmanship of the coach compared to my 2020 Winnebago. I would also like to add that you should create an account with Thor. They have all the manuals and informative videos for your RV available!! Very happy with Thor! read more

Thor is a terrible company to do business with. They sell products built with no quality control and then provide no customer support just excuses. Will never buy thor again. read more

I have a 2020 Thor Magnitude SV34. This is my second new coach from Thor. We really love the Super C and the SV34 floor plan works great for us. It is a very sharp looking coach and we get comments from people at every campground on how great the coach looks. One of the reasons I purchased another Thor product was their customer service. If you follow the RV Industry, it suffers in terms of quality and workmanship where you are purchasing a $100K coach or a $1,000,000 coach from just about any manufacturer. It is certainly frustrating when you spend a significant amount of money. Going into the purchase of our Magnitude, I knew there would be issues. Fortunately I am very mechanically inclined and can fix, upgrade and improve many things myself. Thor's Customer Service is great. There have been several times while under warranty they would send me parts when I requested it so I could fix problems myself and not have to waist time taking the coach to the dealer. They ship the parts quickly and include a return shipping label so I could ship the old parts back to them. But I also knew I would eventually need Thor to fix more major issues. I prefer to use Thor for these repairs and not an RV Dealer. I have used the Thor Factory Service Center in Wakarusa, IN on two occasions and they are better than any RV Dealer out there in terms of customer service, knowledge and experience. All they do is work on Thor products everyday. They know the strengths, weaknesses and how to fix problems the right way. They usually do a better job in the repairs than what was done during the manufacturing process. RV Dealers have a lot of turnover and as a result they have a lot of inexperienced people doing repairs. RV Dealers also sell dozens of different makes and models so it is hard for them to be "experts" on any one model. The team at the Thor Service Center only works on Thor products so they are truly experts. When you take the coach to the Thor Service Center they go over it with a fine tooth comb and they will find things you didn't know about and fix them. These guys have pride in their company's products and pride in their own workmanship and they are a credit to the US working class. Here are a couple examples of this on my most recent visit. - They found some kitchen drawer latches not working properly. I was having issues with a couple drawers but I didn't even tell them about it. I keep spare latches because those things fail often and I had planned to replace them in the spring. They found the bad ones and replaced them on their own! - They tested my A/C units and were not happy with the air flow and performance so they did several improvements to both units. I didn't tell them anything about the A/C's. I did some of the improvements recommended on this site such as insulating the outside units, cleaning up the styrofoam in the ceiling vents, sealing the plenum divider, etc. I was actually going to order one of the RV Airflow Kits for the front A/C so it would be quieter and provide more airflow to the bedroom so I don't have to run that A/C when sleeping. The guys in Wakarusa tested the A/C units and thought they could make them perform better and apparently they did without me asking! The Service Center always put the coach through their Rain Booth to test for leaks. I have not had any detectable water intrusion issues so far.... other than a little water on the floor around the front of the slide sometimes after washing it so I was not too worried about it. I also cleaned the roof and put down EternaBond tape over every seal and joint on the entire roof shortly after getting the coach. I have done this on my past two new coaches to eliminate the need for inspecting the roof every 3 - 6 months and adding Dicor to keep things sealed up. Once you put down EternaBond, it should be good for the life of the coach. The Work Order said they found "Multiple Seal Voids on Exterior of Coach and Roof" and they "Cleaned and Resealed Entire Coach and Spot Sealed Roof." I'm guessing that since I do store the coach inside when not in use it has helped protect it from me finding any detectable leaks so far but Thor's Rain Booth Test is very thorough and it is the best and only way to really find leaks you might not find until it is too late and the damage finally becomes visible. They found areas where leaks could be a problem and they took care of it for me when I didn't think I had a problem and took care of it. Since COVID hit many people have decided to jump into the RV lifestyle and they have done so without a lot of knowledge or research. If they did some homework they would have read about the RV Industry and that it suffers in terms of quality and workmanship across almost every manufacturer so they knew what to expect. What is most important is choosing a manufacturer who will take care of you after the sale and has a service center that can do a better job than the typical RV dealer. For me its Thor. read more

We purchased a camper van from Thor Motor Coach and the RV was just ok, but a big part of the problem was we purchased it from Camping world and they were a disaster to deal with. Camping World of NC was not very good with customer service or teaching us about the working of an RV. We were first time RV owners and during the first year of ownership of our sequence 20a we had several problems as we drove across the country. We called Thor to try to get these problems resolved but Thor didn't seem interested in trying to resolve the issues and it was also very difficult to contact and speak with someone who seemed to really care about helping the customer. We spent a lot of money for our RV and we expected much better workmanship and quality, but it seems Thor is just interested in mass producing sub standard RVs and then not supporting the customer when they inevitably need repairs. Avoid Thor and Camping World and you will be glad you did. read more