I could go into a very long story of how dishonest this dealership is, but it's not worth the time…read more Extremely dishonest from the bottom all the way to the top. Even talked to the owner and the GM (Owners son, go figure). Broken promises, after broken promises. Failed follow up, after failed follow up. Crooked as the day is long. They use the guise of family and Christianity to lull people into a false sense of security and trust.

What I do not like is being told to my face that we will call you…read more AJ Startin told us he was going to make this right for us. The original sales person was "fired for incompetence" The second person is " no longer there" He said he would call " this week" This places WORD is not its bond.

1st VISIT to Wendle Ford! OMG what a wonderful experience. From the initial call to set up a same…read moreday appointment to the parts department to our new service advisor Mr. Shawn EVERYONE was soooo sooooo nice. We drove one of our cars to Spokane from Cali, this car will be staying here for the next few years so I am happy to know that once I go back home, this car will be in good hands at Wendle Ford. Looking forward to doing business at this Ford dealership, They are EFFICIENT* NICE * SUPPORTIVE

If the service advisors aren't trying to swindle money out of you for things covered under warranty…read morethey are refusing to talk to you about engine lights coming on at 37,000 miles. These service advisors are not good people. They are trained to just pull in money. They don't treat customers like anything but a cash cow. Btw, I had a Bronco sport that was 37,000 miles when the engine lights came on. It was trying to stall on me. One of the employees stated, "Oh yeah, Broncos are known for this." Since it was no longer under warranty the advisors refused to talk to me unless I paid $225. Great business. Way to keep the loyal customers.

I bought 2 cars here in one weekend, a 2013 subaru outback and 2016 audi a6. Shortly after…read morepurchasing the check engine light came on in both vehicles. Got both cars diagnosed in the shop and they were incredibly helpful in resolving the issues. I got a service contract on both the vehicles as it covers a lot and they were both about 120,000 miles. The Subaru ended up needing a new catalytic converter which is explicitly not covered in the service contract. Nick the GM approved a full replacement of the converter and both oxygen sensors at no cost to me! The Audi needed a new MMI control knob, center console, and passenger window which were also replaced at no cost! Currently working on diagnosing and fixing the engine issue which reads as a sticky intake manifold and should be covered under the service contract. Would highly recommend visiting them for a great deal on a used car!

Waste of time! Ran my credit didn't show me my score nor give me a copy! Would t go over any…read morenumbers.

Fantastic service from Ross. I was searching for a car long distance and saw they were getting one…read morein I was looking for. Talked to Ross about it on the phone and coordinated with him to send a video when it came in. He was super prompt at sending several videos once it came in. I am a 6 hour drive away so couldn't just pop over to look. Ross was great and pointing out any potential scratches (it was a used car) but overall was in great shape. We ended up driving out to buy the car. Everything whet very smooth. First class team. Bob in finance was great to complete the paperwork. I'd definitely recommend this dealership.

Unfortunately, I have to leave a one-star review. As a hardworking American consumer, I would…read morestrongly encourage others to use caution when dealing with this dealership. The lack of communication between the sales managers and associates created an extremely frustrating and unprofessional experience. I spent several days working with two different sales associates, researching vehicles, test driving, and negotiating a deal. After many hours, we finally reached an agreement. I secured financing through my credit union and also purchased a warranty through them, which the sales manager did not seem pleased about. After the deal was finalized, I purchased insurance for the vehicle and began cleaning out my current car in preparation to pick up the new one. Hours later, I received a phone call informing me that the vehicle had been sold to someone else! The owner needs to take note of his business ratings and send a professional in to evaluate this particular team in his dealership.

No hassle buying. Gave me a great offer right out of the gate. No high pressure sales. Just a easy…read moreprocess from start to finish. Bill Johnson and Sergei Kokov were great to work with. Becker gave me great trade in value for my previous truck based on Kelly Blue Book values. And the deal on the new truck was fantastic. We've bought trucks over in Idaho before, but Becker's prices was excellent, and they are only minutes away. You should buy your next truck here. They do a great job.

WOW --- Below ZERO RATING!!!! This place is a JOKE !!!!!!!!!! I don't know where to begin to be…read morehonest. Most basic thing a business can do is answer a simple phone call .... Nobody needs a GED for that even!!!! Been trying to get repairs done on brand new 2500 HD -- $100,000 + truck and no one seems to know how to order a part let alone get the part. Every time they say they got it -- guess what THEY DIDN"T !!!!! Never return phone calls when they say... Have been driving around with bad mirror and running boards that don't work since we purchased NEW!!!! No one told us that Becker SOLD -- If so we would have purchased through another dealer. Service with this new company is flat - outright ridiculous and they should be ashamed of themselves. How embarrassing for you and your employees. PLEASE- PLEASE DO NOT DO BUISNESS with this place --- You will be sorry if you do !!!!!!

I had the best experience at a car dealership today that I have never experienced at another…read moredealership. And that was BMW of Spokane. I worked with sales rep Bruce Smith. I couldn't have met a nicer guy. If you go in, tell him I said hi. As far as the finance department, I worked with John. Two of the nicest guys you would ever want to meet. Long story short. I went in for a particular SUV, and it didn't work out. However, the one I went home with was a better vehicle, and a great deal. Go visit them when you are looking for a new or used rig. You will be glad you did.

Horrible place. If you aren't buying a fancy model they treat you like dirt. Called me a liar and…read moretreated me different based on how I look.

Stopped at Riverfront GMC the other day.. not really knowing what to expect. I really needed a…read moretruck, but didn't think I could afford anything. Well.... one of their salesmen... Kevin helped me. He was very professional, courteous, and knowledgeable. He found the perfect truck for my needs and budget! I highly recommend anyone looking for a vehicle to stop in and see "Kevin"... he can make the impossible...possible.

I purchased a so called certified vehicle from this dealership that came with a forever warrant. I…read morehave a leak in the motor and took it in for them to honor the warranty. Over a month later and numerous calls to Fletcher the service rep and all I get is the run around from him. I will be reporting this company to the BBB and to the attorney general for fraud!

DO NOT DO BUSINESS WITH THIS AUTO DEALER. I purchased a vehicle from them in August 2024. I was…read moretold I would have my title and plates in about two months. When those two months came and passed I called asking for an update. after confirming my information I was informed that the person who handled their titles was out of the office. This was the beginning of over a year of calling them and receiving the same run around. He was always out of office. I even asked what hours he would be in and called at the appropriate time only to be told the same spiel. I live an hour and a half away and after six months of getting the run around I went in and all they did was offer to give me fresh temporaries. This was only a bandaid for a wound that needed stitches. Soon after I was able to get in touch with their title person who, I found out, was one of the owners. He gave me more excuses about how there was a hold up with the DOL. I waited patiently for another six months before finally being beyond fed up and filed a complaint with the Washington DOL. I was then pointed towards filing a claim against their dealership bond. It was only after I filed a claim against their dealership bond that they got me my title and plates, two days after they had been contact by the bond. What this tells me is that they had the ability to get me my title and plates before this due to the speed at which they were able to acquire them when they were threatened with financial liability by the bond agency. In the end, I received my title and plates in Feburary of 2026. This was beyond unacceptable. I have never written a bad review but have been so incensed by the entire ordeal that I felt it was my duty to inform others before they make the same mistake I did by doing business with this auto dealership. Believe it or not, this is the spark notes of the entire process I was forced to go through to use the vehicle I had purchased.

Cannot warn you to stay away enough…read more I am now $20k into a $10k car I bought there. Sold me a Subie that they had "done all the work" that needed to be done at 200k miles. Headers, gaskets, etc. Had to take the car back in within a week because it wouldn't shift into gear from park properly. It wouldn't accelerate from a stop appropriately and would just shut itself off while idling at a stop light or sign. They supposedly got it in and said it was a sensor issue and "fixed it". (Remember that for later) Then the car dropped all its oil and seized up within months of it being purchased. They insisted it was my fault. So the "insurance plan" they sold me for another $800 wasn't going to be any good either. (Even if the oil wasn't checked in 3 months' time.... which it WAS... it shouldn't have vanished within a few months of having the engine overhauled). Of course, they offered to replace the engine, if I paid them for it. So, it sat on their lot while I found a REPUTABLE mechanic to look at it. Once I had found the best garage in town for Subarus, they wouldn't even put the car on their trailer to take it to the shop, I had to pay for the tow off their lot. And that sensor issue they "fixed"? The mechanic said all the warning lights I took it back to them to check was because someone did a quick fix by jamming/bypassing the sensor. Literally, the WORST car purchasing (or mechanic) experience I have ever had. Ric (salesperson) was rude and felt comfortable swearing around my wife and son. Should have been my first red flag. I just thought he was trying to be "buddy buddy". Nope, turns out "Skeezy salesperson" is a stereotype for a reason. Stephanie started scolding me on the phone when I called and was upset with the weeks of delay that involved all these issues. YOU MUST AVOID THIS CAR LOT AT ALL COSTS.