I could go into a very long story of how dishonest this dealership is, but it's not worth the time…read more Extremely dishonest from the bottom all the way to the top. Even talked to the owner and the GM (Owners son, go figure). Broken promises, after broken promises. Failed follow up, after failed follow up. Crooked as the day is long. They use the guise of family and Christianity to lull people into a false sense of security and trust.

What I do not like is being told to my face that we will call you…read more AJ Startin told us he was going to make this right for us. The original sales person was "fired for incompetence" The second person is " no longer there" He said he would call " this week" This places WORD is not its bond.

1st VISIT to Wendle Ford! OMG what a wonderful experience. From the initial call to set up a same…read moreday appointment to the parts department to our new service advisor Mr. Shawn EVERYONE was soooo sooooo nice. We drove one of our cars to Spokane from Cali, this car will be staying here for the next few years so I am happy to know that once I go back home, this car will be in good hands at Wendle Ford. Looking forward to doing business at this Ford dealership, They are EFFICIENT* NICE * SUPPORTIVE

If the service advisors aren't trying to swindle money out of you for things covered under warranty…read morethey are refusing to talk to you about engine lights coming on at 37,000 miles. These service advisors are not good people. They are trained to just pull in money. They don't treat customers like anything but a cash cow. Btw, I had a Bronco sport that was 37,000 miles when the engine lights came on. It was trying to stall on me. One of the employees stated, "Oh yeah, Broncos are known for this." Since it was no longer under warranty the advisors refused to talk to me unless I paid $225. Great business. Way to keep the loyal customers.

I bought 2 cars here in one weekend, a 2013 subaru outback and 2016 audi a6. Shortly after…read morepurchasing the check engine light came on in both vehicles. Got both cars diagnosed in the shop and they were incredibly helpful in resolving the issues. I got a service contract on both the vehicles as it covers a lot and they were both about 120,000 miles. The Subaru ended up needing a new catalytic converter which is explicitly not covered in the service contract. Nick the GM approved a full replacement of the converter and both oxygen sensors at no cost to me! The Audi needed a new MMI control knob, center console, and passenger window which were also replaced at no cost! Currently working on diagnosing and fixing the engine issue which reads as a sticky intake manifold and should be covered under the service contract. Would highly recommend visiting them for a great deal on a used car!

Filled out the online inquiry for a vehicle, even set up a trade in evaluation. Drove across town…read moreup north at a busy time of day. Had been texting with their rep for about an hour. Got there - neither of the vehicles were there. They sold Saturday? But they had a completely different one to sell us. Bait and Switch? False advertising? Just atrocious communications? Whatever is was it was a complete waste of my time and effort. Save yourselves the trip and shop elsewhere.

Fantastic service from Ross. I was searching for a car long distance and saw they were getting one…read morein I was looking for. Talked to Ross about it on the phone and coordinated with him to send a video when it came in. He was super prompt at sending several videos once it came in. I am a 6 hour drive away so couldn't just pop over to look. Ross was great and pointing out any potential scratches (it was a used car) but overall was in great shape. We ended up driving out to buy the car. Everything whet very smooth. First class team. Bob in finance was great to complete the paperwork. I'd definitely recommend this dealership.

Well went in for a lifetime oil change mentioned to them I'd like the oil pressure sensor looked at…read morebecause my check engine light is on and that was the code mentioned! Linda the gal I was working with said ok if it's not the pressure sensor u will be charged a 190 dollar diagnostic I said ok problem came back oil pressure sensor they wanted to charge me 649 dollars to fix an 80 dollar part I declined paying them 250 dollars an hour because they quoted me for 2 hours of labor then when I told her that she said I was going to have to pay the 190 for diagnostics? So In the end I ended up paying 205 and was scammed into getting nothing done I just felt like I was taken advantage of all because they're service repair costs are absolutely insane I will never bring my truck back here agin for any service other then my lifetime oil changes oh and yes they still mess up on those as well last time I brought my truck in for a oil change they left my filter two full spins loose and that left a nice mess yet we can't even split the fake bill of 190 for zero service lol

No hassle buying. Gave me a great offer right out of the gate. No high pressure sales. Just a easy…read moreprocess from start to finish. Bill Johnson and Sergei Kokov were great to work with. Becker gave me great trade in value for my previous truck based on Kelly Blue Book values. And the deal on the new truck was fantastic. We've bought trucks over in Idaho before, but Becker's prices was excellent, and they are only minutes away. You should buy your next truck here. They do a great job.

I used to take my 2020 Buick GX to them until I had problems…read more 1/ I had a large rubber gasket that sealed my sunroof come loose. The Service Rep said a replacement was on order. I never had them tell me it was in and available for them to install. I kept asking and they kept saying, for months and months, that it was on order. 2/ When they changed ownership, I could never talk to a person when I called, only the machine. When I had something urgent, it could be a couple days before I would receive a return call. I ended up going to George Gee for my service needs.

Exceptional Experience at BMW of Spokane…read more We recently had an excellent experience with BMW of Spokane. I called the representative, Robert Trosin, in the morning to inquire about purchasing a 2024 M440i xDrive Coupe with my son. This is my son's third BMW--he is a programmer and owns a tuning company for BMWs. Robert demonstrated professionalism and extensive knowledge about the cars. He was patient, kind, and provided us with ample information. We test-drove several cars and ultimately decided on the M440i. My son is thrilled with the new car, and Robert patiently explained all its features. The finance department was also very friendly. I have noticed a number of one-star comments, which I believe might stem from personal grievances. However, I had no concerns about being treated poorly. I highly recommend this dealership. In the future, I will also be purchasing through Robert.

AVOID AT ALL COSTS…read more Purchased an extremely rare M product from this dealer, used. Flew from Southern California to buy it. Was sold perfectly clean, O accidents, perfect car!! 6 months into ownership, I check my CarFax to randomly find an accident has shown up from before I was sold the vehicle. The accident dates back a year before the purchase. The dealer not only refused to negotiate with me whatsoever or be reasonable, but instead the general manager Chris Marino sent me an extremely fiery email, to discourage me from asking further questions or pursue damages? I don't know. All I asked for was fair: the value lost from the accident in good will, being I paid a major premium for a clean title clean carfax vehicle, *and I still have the clean carfax stapled to my sales agreement.* ALWAYS be careful when buying a specialty used vehicle, because not even corporate BMW dealers will make wrongs, right.

Service department guys are super cool and quick. Got my truck for an oil change in and out. Told…read morethem that's all I needed didn't try to sell me useless services at 1,000 miles on the odometer. As far as the sales department goes they need help lol. Wanted to trade in my Porsche for a truck THEY heavily discounted and wouldn't give me what my Porsche was worth because they were "losing money on the deal" according to the clown of a sales manager that had to come talk to me trying to milk my pockets. Not my problem, I want what my car is worth and I was being generous with the "good" condition offer as well. To sum it up, if you need service done they're great, if you want to buy a truck go to Dave Smith in Kellogg Idaho. Saved me THOUSANDS! They'll take care of you and make the processes a breeze!

I purchased a so called certified vehicle from this dealership that came with a forever warrant. I…read morehave a leak in the motor and took it in for them to honor the warranty. Over a month later and numerous calls to Fletcher the service rep and all I get is the run around from him. I will be reporting this company to the BBB and to the attorney general for fraud!

DO NOT DO BUSINESS WITH THIS AUTO DEALER. I purchased a vehicle from them in August 2024. I was…read moretold I would have my title and plates in about two months. When those two months came and passed I called asking for an update. after confirming my information I was informed that the person who handled their titles was out of the office. This was the beginning of over a year of calling them and receiving the same run around. He was always out of office. I even asked what hours he would be in and called at the appropriate time only to be told the same spiel. I live an hour and a half away and after six months of getting the run around I went in and all they did was offer to give me fresh temporaries. This was only a bandaid for a wound that needed stitches. Soon after I was able to get in touch with their title person who, I found out, was one of the owners. He gave me more excuses about how there was a hold up with the DOL. I waited patiently for another six months before finally being beyond fed up and filed a complaint with the Washington DOL. I was then pointed towards filing a claim against their dealership bond. It was only after I filed a claim against their dealership bond that they got me my title and plates, two days after they had been contact by the bond. What this tells me is that they had the ability to get me my title and plates before this due to the speed at which they were able to acquire them when they were threatened with financial liability by the bond agency. In the end, I received my title and plates in Feburary of 2026. This was beyond unacceptable. I have never written a bad review but have been so incensed by the entire ordeal that I felt it was my duty to inform others before they make the same mistake I did by doing business with this auto dealership. Believe it or not, this is the spark notes of the entire process I was forced to go through to use the vehicle I had purchased.

Cannot warn you to stay away enough…read more I am now $20k into a $10k car I bought there. Sold me a Subie that they had "done all the work" that needed to be done at 200k miles. Headers, gaskets, etc. Had to take the car back in within a week because it wouldn't shift into gear from park properly. It wouldn't accelerate from a stop appropriately and would just shut itself off while idling at a stop light or sign. They supposedly got it in and said it was a sensor issue and "fixed it". (Remember that for later) Then the car dropped all its oil and seized up within months of it being purchased. They insisted it was my fault. So the "insurance plan" they sold me for another $800 wasn't going to be any good either. (Even if the oil wasn't checked in 3 months' time.... which it WAS... it shouldn't have vanished within a few months of having the engine overhauled). Of course, they offered to replace the engine, if I paid them for it. So, it sat on their lot while I found a REPUTABLE mechanic to look at it. Once I had found the best garage in town for Subarus, they wouldn't even put the car on their trailer to take it to the shop, I had to pay for the tow off their lot. And that sensor issue they "fixed"? The mechanic said all the warning lights I took it back to them to check was because someone did a quick fix by jamming/bypassing the sensor. Literally, the WORST car purchasing (or mechanic) experience I have ever had. Ric (salesperson) was rude and felt comfortable swearing around my wife and son. Should have been my first red flag. I just thought he was trying to be "buddy buddy". Nope, turns out "Skeezy salesperson" is a stereotype for a reason. Stephanie started scolding me on the phone when I called and was upset with the weeks of delay that involved all these issues. YOU MUST AVOID THIS CAR LOT AT ALL COSTS.