We were dealing with ugly bathroom tiles and a big hole in the wall. I contacted three contractors…read moreand all three were comparable in pricing. One contractor didn't make a site visit. Another contractor couldn't start until two weeks later. Alex made a site visit and was very personable. With the lead time, we chose Alex. Right when we chose him, he wanted to start that day! I said OK. That afternoon the demolition began. In two weeks he completed the job. He will work around your schedule. We had a family incident and needed to push back the work a day. We also had to wait a few days for the faucet to be delivered. The hours are up to you. We were OK with his team working into the late evening to get the job done because we were down a bathroom. Vitali and Alex work really really hard and long hours. There were some up sale items, but we picked which ones we wanted. Our vanity was in bad shape; so we updated the vanity, sink, backsplash and faucet. Alex quoted us a great price and offered to do tile flooring which would have made the bathroom even nicer, but we decided that the flooring would be fine. Maybe save that for the next remodel. Going through any type of remodel or home update is emotional and risky. We did a home remodel years back and that's when we learned you can really only choose two of the three: quality, cost, or speed. With Alex we were able to get close to all three. Obviously your home is very dear, and there are small little things that you can sweat over. Your home will never be perfect. Not a year goes by without some work that needs to be done to my home. Things get old and break down. There are many things that I would do over, but everyday I go into my newly updated bathroom and smile.

Alex and his team demolished and tiled my fireplace from floor to ceiling about 10 years ago and…read moredid a beautiful job that still gets compliments from contractors. The entire project took about a week. I recently had Alex do the tile backsplash in my kitchen. Again, beautifully done and took 4 visits. Alex is extremely response, helpful, and accommodating, and his prices are reasonable. I will always go to Alex for my tiling needs!

David Shawn of Miconi Tiles remodeled a bathroom for me in our family home. He reorganized the…read morespace to fit in a stackable washer/dryer. The bedrooms and bathroom are on the second floor so it was very convenient.. He installed a jacuzzi bathtub. At first I couldn't see how every thing would work together and it came out great. The master bedroom had a tiny shower. And there again, he took advantage of of the space, moved a closet and we have a wonderful walk in toilet. Miconi has a lot of great designs to choose from. I highly recommend David Shawn and Miconi Tiles.

Service was great from David and his partner through the process, installation, Jesus and team was…read moreamazing. Great job on installation and easy to collaborate with. Only thing is hard to choose products at their showroom because limited selection and hard to see everything clearly, they just need some help organizing and displaying product, however, they can likely find it if you know what you want. Downside payment and terms NOT clear from the get go, I had to make four payments and process archaic, so took time and frustrated all, so caused some rough moments that could have been completely mitigated and the experience different. Would all be much smoother if they used an up to date payment method, likely electronic.

Andrew is a hardworking pro who does great work. We went with a simple white subway tile for our…read morekitchen to freshen things up, and he was able to complete the job in just two and a half days. It looks fantastic -- honestly feels like a brand new home

OMG Andrew is an excellent artist and communicator & his work is truly meticulous. I plan to hire…read morehim again for another tile project in my home.

I wish I could give Bay Area Grout Specialist five stars because Noe and Maria are super nice! Noe…read moregave a prompt response and scheduled me within a couple weeks for shower grout and floor grout. Noe and Maria arrived on time and did a beautiful job on the shower regrout and Noe even accommodated some last minute requests to add caulking in the kitchen and quarter round. Unfortunately, we had different ideas about what grout 'touch-ups' meant for the floors - I wanted a few spots regrouted to match the rest of the flooring's grout color - but it really lacked a professional touch and didn't look good at all. I did invite Noe to come back to redo it, and it still did not meet the professional standard I paid for. I would have appreciated more thorough communication from the start to make sure I was getting what I needed. To be honest, this was not the cheapest quote I got but paid more because of the great reviews. I would be happy to change my review to 5 stars if the team wants to come back for a full regrout on the floors, but I'm not planning to pay any more than I already have. I'll attach some pictures of the beautiful shower and subpar floor grout job.

The rain was coming and I had a leak- so I was hoping Noe could come by and do a Quick Look & see…read moreif he could figure out the leak. He did! He did a seal and when the rain came and went the leak did not happen! Now we know where to address when we have more time and sunshine. Also had him check out my front steps that seem to need to be re-grouted - he pointed out white water marks coming out from the tiles is a sign of water getting in behind so he went tile by tile to figure out how many are loose. I look forward to his bid for service for spring project as he does great work so I feel like I will get a good deal and a great job well done.

Working with Cynitha at Italics has been an absolute dream. As an interior designer juggling…read moremultiple projects, having someone like her in your corner makes all the difference. She's not only incredibly knowledgeable about Italics' selections, but she also takes the time to understand your vision and offer thoughtful suggestions that elevate the entire design process. Cynitha has helped me source everything from statement pieces to subtle accents, always with patience, creativity, and an impeccable eye for detail. Her responsiveness and genuine care make her such a standout. I can't recommend her enough to anyone looking for support on high-end design projects -- she's the best! I will continue to go to Italics repeatedly because of Cynthia!

I scheduled an appointment a week in advance to help me select tile. The salesperson acted…read moresurprised to see me although I had told her what day and time I would show up. She gave me exactly 5 minutes of her time and had a rude demeanor. I'm truly surprised others has a good experience with her. Follow up note for Jon- I scheduled the appointment almost a week ahead, I asked for a time slot and she replied she was open from 10-3pm and didn't give me a time. Then I told her I was aiming for 1pm and I never got a response back. Even if I did arrive early, I wouldn't have been so upset had she been kind and asked me to wait. Plus there was no other customer in the store. She wasn't kind, she was rude. Her lunch arrived as I was leaving. She was clearly unprepared. I don't doubt her ability but her demeanor is not the best presentation for your business.

My experience with Fireclay Tile was deeply disappointing. I used these tiles for a Master bathroom…read moreproject, I bought matte subway tiles so nothing complicated in regards to shape or layouts. The tiles I received were so misshapen and inconsistent that my installer -- a seasoned professional whose entire career is focused on tile work -- had to spend nearly twice the normal amount of time recutting and adjusting them just to make them usable. The glazing defects were deeply concerning. Fireclay, including the CEO who I spoke to directly, attributes these issues to the handmade nature of their products, referring to them as "crazing," which involves visible cracks in the glaze and is presented as normal by this company. Within the first 90 days, I had to replace more than 10 tiles due to this defect. Fireclay has indicated that this "crazing" is related to the recycled materials used in their tiles, trying to normalize it. At this price point better consistency and quality control should be expected in glazing formulas, inconsistent ingredients are why they are unable to make this right.. Cracks in tiles--especially those used in wet areas--are not normal and should not be dismissed as acceptable. Many tiles also broke throughout project due to uneven edges and brittle spots. Handmade should mean high craftsmanship, not unpredictable sizing, warping, and defects. My installer was shocked by the poor quality and described these as the worst tiles he has worked with in terms of shape, size, and durability. He even noted that basic Home Depot tiles would have performed better. Fireclay shifted to a money-driven, direct-to-consumer business model years ago when they were in a turnaround period ( check out the many articles that the CEO released) . While selling directly to consumers is not inherently an issue--these are subway tiles, and they should not be difficult to install--but the reality is very different. Even when following Fireclay's specifications precisely, the tiles' warping, defects, and extreme inconsistency made installation unusually difficult. This was true even for a certified professional with decades of experience. In the end, the tiles look acceptable only because of the significant extra labor required which led to double the cost, as well as the overage material I had to purchase to ensure I could keep up with the breakage . Over the three years they've been installed in my bathroom, I've continued to replace tiles that cracked due to "crazing." What should have been a premium experience turned into an expensive, exhausting ordeal. I would not recommend Fireclay Tile to anyone expecting consistent quality, durability, or transparent guidance.

Unfortunately, we are very disappointed with Fireclay customer service. Our order has been delayed…read morepast the original estimate and we have not received consistent updates. This has been a huge inconvenience. Wish we had known this when choosing Fireclay. In the future, we will take our business elsewhere.

Most people promise results. John at Stone Improvement actually delivers…read more We've worked with other stone repair and maintenance professionals before, so we had a pretty good benchmark going in. John was, by far, the best we've experienced. We had stains in our limestone and porcelain that we were completely convinced were permanent. We had already given up on them. John came in, took a look, and somehow brought everything back to life. It honestly felt like walking into a different home once he was done. What I appreciated just as much as the results was how he worked. He was careful, respectful of our space, and clearly knows his craft inside and out. No rushing, no cutting corners, just really thoughtful work. He also took the time to explain how to care for everything going forward in a way that actually made sense and felt doable, not overwhelming or overly technical. We don't hand out glowing reviews lightly, but this one is well deserved. We'll absolutely be having John back.

John did an excellent job restoring the hardscape in our backyard, including some delicate…read morestonework around our pool and gazebo. He was incredibly thorough, and I really admired his dedication to getting the best results possible. I would be happy to work with him again on any future stone work.