Approximately 11 hours to get to my location. Ended up getting stuck twice having to winch…read morethemselves out. Trashed my neighbors mailbox's And then just took off, without a word.

I have been a client of hometown for 8 years and my folks even longer. They've always treated us so…read morewell, fair prices, short repair times, honesty and integrity; however, they just lost a decade of loyalty to one incredibly unprofessional phone call. On September 20th 2024, I brought my 2007 Honda Fit to Steve to take a look at some service lights and a funny noise. He fully diagnosed it on the spot, told me I needed to bring it back for a new transmission and new brakes and that he'd call some parts companies and get back to me with an estimate. He never contacted me again. A few nights ago, 12/2/24 my engine started billowing smoke late in the evening and I emergently had my car towed to hometown after hours, thinking that as a loyal customer they may be able to get me in. Instead, I got a phone call from Steve telling me that they have never and will never work on Honda Fits, my car is blocking the plows (there is no snow) and that I need to bring it elsewhere. I asked for a recommendation, and he told me that no one will work on a Honda fit and he won't send me to one of his friends. I brought up the diagnostics he did, and he told me that when he did it "6 months or a year ago" (actual timeline = 10 weeks) that he did indeed call me back with prices, "or maybe left a message". So in one conversation he both admitted that he did work on my car and looked into parts but that he also has never worked on my car and won't in the future. I think I asked one more question and he told me my keys were in the cup holder and hung up on me. Great business, Steve!

all i have to say is thank u to Drew. i had locked my keys in my car for the first time ever and i…read morewas so overwhelmed and freaking out. my friend used her triple a after 2 hours of waiting for my insurance company to send someone. Drew showed up within 10 minutes of the triple a call and got my keys within 5 minutes. thank u drew!

My experience with INTEGRITY has been VERY positive. Two times, this year, my battery went dead. In…read moreboth occasions INTEGRITY helped me out swiftly. When repair was needed, an the towing and repair was efficient and--money wise--extremely reasonable. It is often hard to find a trustworthy car repair shop. I moved to Plattsburgh 6 months ago. I am glad I found INTEGRITY. Try them! and you will be satisfied too. Dr. Frans Rijnbout

Keith and his crew quickly diagnosed our AC problem and efficiently repaired for a very reasonable…read moreprice. I recommend them to everyone!

Amazing customer service. I called for a last minute hole repair in my tire and they got me right…read morein. They are not the type of people to rip you off and actually charge what the service is worth unlike a lot of dealers. 10/10 recommend!

Excellent service provider. My rental was making a scary noise. They found the problem and fixed…read moreit. Thank you

ON short notice, Jason at Stones Auto vetted a used car I was considering buying. They squeezed me…read morein even though they did not know me from Adam; I am from a different part of the state. On top of that, on even SHORTER notice, they welded a rusted-out exhaust pipe that might have broken on the first bump on the three-hour drive home in my new-to-me auto. So I was able to drive home stress free. And they charged me a very reasonable price. KUDOS to the three generations of Stones running that place. It is a very, very busy business. Highly recommended.

Another shout out to mini of Burlington! Brought in my mini for an oil change (I know , that's…read moresilly to do that at a dealer but wait!) I also needed to get my wipers replaced and mini wipers are "special" while it was there it was time for it's inspection and discovers the brakes needed some work-but wait I just bought it a few months ago! Guess what? MANAGER WAS AWESOME!! Adjusted the cost and made it right. Love my mini, happy with my service.

INCREDIBLE SERVICE! My husband and I were on vacation in a remote location in the Adirondacks and…read moreour tire was shredded by a massive pothole (arghhh!). Called MINI roadside assistance and they came to our rescue!! Huge thanks to the fantastic team at MINI of Burlington for replacing our tire and getting us back on the road so quickly- you truly saved our vacation and our sanity. Super friendly folks and looks like they have a nice selection of MINIs to choose from...on my second MINI and a huge fan of these great cars, personalized customer service, and all around quality. Highly recommend working with these folks and buying/enjoying a MINI in general.

I went to get my car inspected at the Autosmith the other day. Not because I heard good things…read more(just the opposite), but because I was feeling lazy and the Autosmith is close. They inspected it right away, and found that I needed new springs in the front--they said mine were broken. Their two options to fix the issue would have cost me approximately $615 (the "cheap" option) to $665. Well, folks, Tracey Phelps doesn't have $700 kickin' around, so I got a second opinion. My boyfriend, Jake, took a gander at the springs and being a car guy, noticed that the springs WEREN'T BROKEN AT ALL. The paint was peeling off, but otherwise totally fine! He then told me that the Autosmith tried to rip him off in the past and that I should head over to Bob's Auto in Essex. All in all, it cost me $65 for an oil change and inspection at Bob's Auto, as opposed to ten times that at Autosmith for work that I didn't even need. I know Autosmith is trying to expand and pay for their new stuff, but can they give their neighbors a break? I can't afford to pay for your new shop, and neither can most of us in this cruddy recession.

My family and I recently moved to Essex and received a coupon for a free oil change to Autosmith…read more Normally I do my own oil changes and wouldn't bother, but I figured why not. I was glad to see they found an issue in my front end (go figure with the wonderful roads in VT) while doing the oil change. It cost a bit more than a free oil change, but was certainly reasonable and the service was very prompt. Thank you again and I would recommend anyone to try them out for fair prices and honest quality.

I bought my vehicle in 2020 and with some skepticism, I have had a great experience and one of the…read moresmartest decisions I have ever made. My vehicle only had 25 miles on it. When I purchased it for under fifteen thousand dollars. Too good to be true, it was all true! I've almost 47000 miles on it now in 2026, and it is still running and looking great and only Issue was a loose bumper guard and Turn signal problem that was a faulty part. Everything they've ever done for me.In the service department has been Efficient with no surprises Sometimes quick, letting me wait for my vehicle. I'm currently almost paid off for the Buick once. Been offered money from the dealership I take it in for my oil changes, but plan on keeping it for my family. Considering getting another one, actually.Yeah, highly recommend.

*let me preface this by saying I didn't purchase a vehicle from Paya's but the service was…read moreexcellent and want to share! I visited the Colchester rd as my first stop in looking to test drive cars. While this location didn't have any cars I was interested in, the woman sent me over to their other location off Williston rd. As soon as I arrive, I see all of the cars we had talked about lined up and ready for me to test drive. This service is fast! I wondered about a new car they had brought in about what made it a rebuild, after I test drove some cars. The next day, I receive a call from the owner himself explaining everything that happens to their cars. Super transparent!

Towing service was prompt and repairs were done quickly and reasonably. I recommend this business.read more

My regular mechanic was booked solid this past summer. So he highly recommended McRae's to do the…read morework on my truck. They went above & beyond to fix my truck. Came in lower than the quote I was given also.