Great service. Prompt. Courteous. Professional…read more Initially went in to have my front tires replaced due to tread wear. The technician working on my car informed me and showed me first-hand that both of my front rims were bent badly (most likely due to the crappy roads in VA) and referred me to another shop for repair. Greatly appreciated the information and brought to light why my steering wheel would shake badly when going above 40mph. Ended up shifting the newly replaced tires from the front to the back as the tech advised to reduce the "shaking" until i could repair the rim damage. Any other shop would have just replaced the tires as requested and not inform me of the rim damage. Highly recommend their service.

Really disappointing experience. I came in with a simple screw in my tire, and the technician…read morelooked at it for maybe 10 seconds before immediately telling me it was "not repairable" and that I needed to buy a brand new tire. No real explanation, no actual inspection... just straight to replacing it. Luckily, I decided to get a second opinion and went to Discount Tire. They inspected it, repaired it within 30 minutes, and didn't charge me a dime.I understand some tires truly can't be fixed, but this one absolutely could have been, and it honestly felt like I was being pushed toward an unnecessary purchase. I'd recommend people get a second opinion before agreeing to replace a tire here.

We ran into an urgent issue during travel and AAA tow guys recommended this place - I'm glad they…read moredid! Not only did they start working on the car first thing once they opened, they were also affordable, communicative and understanding. They gave us an estimate on when it would be ready and beat their own time!

I called ahead and they got me right in. Extremely professional, very nice people. It is my second…read moretime being there and we will go back again. They fixed my tire perfectly and when it's time for new tires, their prices are very competitive.

I was very impressed with the prompt professional service I received today…read more My wheel rim was repaired while I waited and I couldn't be happier.

This shop was a great find! I was going over railroad tracks and didn't see a deep pothole on the…read moreother side and drove right through it. Popped my front right tire and damaged the rim too. Another rim repair shop in Chesapeake quoted me $260 to repair the damage, and that was a complete ripoff, especially since a brand new rim would only cost $215. The woman who I dealt with, she quoted me $150 and 3 days to pick it up. That's crazy fast, especially since that other shop said it'll probably take up to 2 weeks to fix. Luckily for me, I wasn't going fast and the damage to the rim was minor and a relatively easy fix. I picked up the fixed rim the following week and it was a job well done! Quick service, excellent quality and attention to detail and a fair price too! Highly recommended!

Called asked if they had some used tires. They confirmed my size and gave me a price. Told them I'd…read morebe there since I was driving on a donut and leaving a drs office. I was told okay we will hold and wait for you. I arrive and they say "no we sold those" after I told them I just called they told me "yea we probably sold them anyway" wtf????

Randomly Had a nail in my tire leaving from work at the Airport. I loved how I was able to call and…read moreget in contact with someone immediately, tell them my dilemma and get a quote in under 8 minutes. When I arrived everyone from behind the counter and even all the mechanics walking through while working immediately radianted warm welcoming vibes. I explained what I needed and they had me in and out faster than I could finish eating a candy bar. I will definitely be coming back to this place for future car needs!

my go to place! open 7 days a week. inexpensive and honest. they'd rather do a less costly repair…read morethan sell you a new tire you don't need.

Inspection revealed need for 4 new tires. Delayed for a few months then pulled into Joe's for an…read moreestimate. Pleased with the price I had them installed plus some additional repairs that were recommended by inspection. Building was clean, waiting area comfortable, restroom immaculate. Service was excellent (Billy and Joe). Had to go back for a valve stem repair a few weeks later and this was handled quickly and at no charge. I highly recommend this place for tires and automotive needs.

We checked this place out after trying another spot that couldn't get what we needed done until the…read morenext week. Right when we pulled up, a friendly service member came out and took all our trucks information and said they could get it done within an hour. They removed four old tires from the wheels, put on four new tires for $100. Quick, fast, and affordable service, we will definitely use them again for future services. They even shined up the new wheels for us so we could ride off with literally new shiny tires!

Went in for some new tires and got some great service. I Didn't have to wait over an hour and…read morehaving a warranty helps move things quicker.

They were professional with everything they did and went the extra mile. Everyone at the shop was…read morea joy to talk to and helpful. I can't say enough good things about them. If you are looking for someone stop looking these people ate them!!

Owner came in for an emergency service to my rim. My elderly parents and I got off a cruise in…read moreNorfolk and we were heading to Charleston SC when I needed service to my rim. The owner came in on his day off and saved the day. What a blessing. We can't thank you enough.

Called yesterday and talked to Lisa! She pre-qualified me and explained everything! Got an…read moreappointment for this morning and was in and out in less than 3 hours.

In the mist of unfortunate events and getting a screw in the tread of my husbands truck over the…read moreweekend and no business open or available to help with oversized wheels. I reached out to RNR first thing Monday morning and Joan- I believe was her name was so patient and kind. Asking all the right questions and understanding the urgency of our ask. She got the truck in there diagnosed and repaired without having to spend the entire day waiting. The amount of relief my husband and I felt. We are moving out of state but definitely recommend others.

These dudes really came through today when every other tire place was to scared to mount my tires…read moreon my truck or couldn't get to me till mon. I pulled up and they took my truck straight in and mounted the tires no probs. They were friendly and up front on price. These guys will be the only ones touching my tires on my truck from now on. Definitely recommend to anyone who has a hard time getting these other weak tire places to mount their 37x13.50 tires on 26x14's

These guys mounted an balanced tires on mine and my daughters car when no one else in town would…read more Total professionals. In and out in minutes, with a scheduled appointment. Will continue to do business with them.

Jonathan is super helpful. MY AC IS BETTER THAN EVER!! Please go and buy a credit card it helped me…read morepay and I would totally recommend to everyone.

Disappointing Customer Service at This Firestone Location…read moreI've been a loyal Firestone customer for a while now and have two vehicles with lifetime alignments at this shop. I was even planning to add a third, but after my most recent experience, I'm seriously reconsidering. Brought my car in because it had a shake at highway speeds even after getting the tires balanced somewhere else a couple of months ago. I made an appointment, explained the issue in detail, and even provided a printed summary of what had been done before, the symptoms, and a note about removing the wheel lock nut by hand (per manufacturer recommendations). Instead of appreciating the info, the front desk rep was short, dismissive, and condescending--not the first time I've dealt with that attitude here. After drop-off, a different employee called me and was actually helpful. He explained that the previous shop had overweighted my tires and that a proper rebalance should fix the issue. Seemed like a reasonable explanation, so I was hopeful. After driving it for a few days, though, the shake was still there, just slightly improved. I've mentioned road force balancing (RFB) to this shop before and was argued down and told that Firestone "doesn't offer that service anywhere." Knowing that wasn't true, I called another Firestone location nearby--and what do you know? They confirmed they DO offer RFB and even apologized that I had been misinformed. The Real Issue? Bad Customer Service The actual work at this shop isn't the problem--it's the way customers are treated. Instead of actually listening, the front desk rep acted like he knew everything and dismissed valid concerns. If he had just taken a second to check instead of shutting me down, I wouldn't have wasted money on a standard balance when I could have gotten the right service in the first place. Final Thoughts I've spent good money at Firestone and was planning to purchase another lifetime alignment. But dealing with this kind of attitude makes it hard to want to keep giving them business. If management actually cares about keeping customers, they need to address the customer service at the front desk because this kind of treatment is exactly why people take their money elsewhere.