There is always a reason you stop going to a certain store, sometime you forget but when you get there, it all comes back. This has to be the worst tire/repair store in Stone Mountain, Ga. The service both on the phone/call center or in person. It really should be hard to get an appointment for a simple tire repair. Over the phone I made an appointment and when I got there, they don't know who I am. Because I had to wait for 3 hours for the appointment, I couldn't wait another hour. They said it would be about a hour before they could get my vehicle in, so I thought I could just come back in an hour. Then they went through the third degree on if I have seen anything wrong with the tire, after I told him. I had a nail I. The tire for about a year. Anyway, I won't be going the Tires Plus for another ten years. read more

you know that discount card that you can get that says "free oil change" at this business? turns out, that does not cover most vehicles totaled out to around $75 minus the "discount." Negative and misleading business practices. read more

For the last few years, my family has been going here for oil changes, tires, and maintenance. That was mostly out of convenience, since they are close by. Never again. Today, I learned just how dishonest they can be. They tried to take advantage of my wife. Straight up. Her car was having idling issues and so she brought it in. They called her back saying that it needs a $700 tune up and that whoever did it last time did a shoddy job. Supposedly, someone was using zip ties to keep the engine together. Not only were they the only company doing maintenance on this car, they up-sold her on the tune up less than a year ago. That means they didn't finish the job last time, if they did anything at all, and they have no problem cutting corners when they actually do some work. It's just adding insult to injury that they used the same scam back to back. Disgraceful. read more

This facility needs more mechanics! I took my car in for a set of tires, alignment I was there for 6 hours. The appointment was made the day before and was assured he had my size tires, soi arrived get there only to get news two hours later that they had only two of my size tires, they called around ....now I have to wait for the delivery of the tires in the middle of rush our coming from across town.. for my inconvenience they gave an oil change, but after I left my car sensor in indicated my back driver side tire is registered 6-7 psi than the other and they did reset my oil odometer ! I'm very disappointed in my ending result, I would not recommend this place to my worst enemy! Pack your lunch if you decide to give them your business! Where is the BBB when you need them? read more

They took over an hour to START changing the one tire I need serviced. On top of being more expensive than the other tire places there is no point in going here. read more

PUT PEOPLE WHO CAN COMPREHEND ENGLISH ON STAFF !!!! Stupid bitch booked me for a standard and a ASKED 3 TIME IF IT WAS FULL SYNTHETIC because I know for a fact $47 is waaaay too cheap for that, and that's what I was quoted for. Each time I tried to confirm the price he said yes AND STILL GOT THE SHIT WRONG like how ?!?! I didn't even want to be serviced anymore because freaking customer service can't even get the SERVICE right !! I'm done, bye. read more

Probably the best experience I've had at a tire shop. Friendly service, professional and reasonable pricing. Very satisfied with the end result. It's worth mentioning that they go above and beyond. I highly recommend this business and will definitely continue to use them for my vehicles. You should too! 100% read more

I've been bringing my car for various services. Customer service has always been good and prices fair. I highly recommend TP. If you have a complaint give the manager a chance to fix it but make sure you're reasonable. read more

I came here for ac problem , was told it just needed Freon , got Freon and was told it's the condenser , had 9 am appointment and came at 8:20 am. Was told it was going to be fixed once I got the new condenser , got done with car at 2:30 and when I drove it 10 minutes down the street the ac was still blowing hot. Came back at 2:44pm and was told it maybe the sensor. Sensor arrived at 5:17pm and was told at 5:40 that's not the problem. I was told to come back at 8am to replace compressor cause that's for sure the problem now (possible bullshit) it's not 10:12am been waiting two hours and being told my part will be here at 1pm. I just told them I can't stay all day !!! At this point I told them to put my old compressor back in and give me a refund. 700$ paid and time wasted for NOTHING ! Not I have to wait 2 more hours for that to be done ! read more

They tried to get me to buy a brand new tire after having a screw puncture a hole into it. Walmart literally plugged the hole without any issues within 30 minutes. read more

If I Could 0 Stars I Would I Went To Get A Standard Oil Change Which Cost Me $153 And Took From 11am to 3pm. Don't Waste Your Time Here Definitely Not Worth It. Also, They Continued To Tell Me About Other Problems Wit My Car And The Hundreds Of Dollars It Would Take To Repair Those Problems Instead Of The Oil Change I Originally Came For. Just Another Company Trying To Get As Much Money As Possible. read more

While I appreciate this whole staff at "this location" they are always prompt and professional. I wanted to give credit to April L. She went above and beyond her calling, and seen it through that my warranty was honor though a representative at a different store location made a mistake. I honestly appreciate her efforts not to waste my time. I will continue to come here for my services. read more

When I called around noon to see if they could take my car, Nelson answered and was very helpful. My car was at the dealer getting work done, so I didn't know when I could get to the tire place. I arrived at 4:30pm, and even though they were busy, Terry said they'd get it done before 7pm. They replaced two tires that had ruptured from a very bad pothole on North Decatur Road. Everyone I encountered was very professional and courteous. read more

Went in for a wheel alignment around 8am... they finished at 8:45... never test drove it or double checked their work...and they never even called my name to let me know that it was ready. I paid for the job and left. Only to find the the steering wheel was not straight at all. I brought the vehicle back around 10:15am. Its almost hilarious how much of a joke these employees here are. As I waited, waited, and waited. I finally saw my truck sitting outside. So I asked the joke at the front desk. Hey my truck is done can I get my keys. He checked it out, came back and told me they were still working on it. So the waiting game continued. I finally saw the mechanic take the vehicle for a test drive. Came back and parked it. As i continued to wait patiently no one ever called my name to let me know the vehicle was done. I literally had to go to the front desk and ask the even bigger joke WTF is taking so long. Mind you its 1pm now. He told me he called my name plenty of times. All this to say dont bring your vehicle to this tires plus... go some extra miles to more decent ones. Such as cobb, snellville, flowery branch, ya know the uppity tires plus. read more

Great experience....Awesome prices for Brake Flush, Fuel Induction, and Coolant Flush. I was able to save money (compared to Stone Mountain Toyota!) and time getting my car serviced here. Staff was friendly and they finished in about 2 hours. I will return for more business! read more

Excellent customer service from the front desk clerk as well as the mechanics. Antonio is awesome! Just be prepared to hang around a bit. read more

Called this business the previous night to get a quote on a tire alignment. When I got there the next morning the man was trying to sale me the whole store and new tires even though my tires are less than 6 months old. As a woman I would never come to this place of business again because I felt like I was being taken advantage of. I would not recommend this business to any friends, associates or coworkers. read more

This place is awful. They take their time doing EVERYTHING and they lie to you so that they can get you to purchase more things than needed. The lady at the front was rude and condescending. I will NEVER be returning. Update: Here's another reason why I will NEVER be coming back to this establishment. Instead of asking me if I'd like them to get rid of my spare tire, they just threw it away on their own. Literally just blew my tire and went to change it, but guess what? There was no spare. Funny how when I came to get my car aligned I had a spare on and was required to get a new tire for the alignment, but now my spare has magically disappeared. I'm a woman, this is extremely dangerous for me to be riding around with out a spare. At this point someone from corporate needs to contact me ASAP. This is out of control and beyond unacceptable. If I could give this place negative stars I for sure would, because it doesn't even deserve 1 star. read more

I booked an appointment on online and be there 10 minutes earlier then they tried to ignore my reservation (out of the door price) but likely i had screenshots then I showed them and they flowed up my appointment schedule, unfortunately the technicians are less knowledge because I ordered online my tires size everything is on the paperwork they didn't check they put on wrong size after paid they gave me my keys after 1 hour and 10 minutes, i went to my car i saw it then I immediately reported them, they put my car on the corner and I've been waiting for three hours and twenty minutes, after fixed I asked them to get 59 dollar back and one free oil change, they call Antonio turner he got mad and changed his attitude to me I just kept in silent then They refunded 59 dollar for the tires so I think he refunded one of my tires instead 59 dollar back but the free oil change i am not going because I afraid to not do good oil change as i saw their faces and horrible attitudes that showed me on my visit day... Anyone going to visit this location bring your attention and good luck and welcome to the rude people, horrible attitudes and ignorance..once again best luck read more

It took them almost three hours to change 3 tires. And it wasn't an issue with waiting in line. I arrived about 10:15 and after paper work etc they had my van on the lift at 10:40. I didn't leave until after 1:10. Slow as molasses. read more

Be aware of these bastards! These effers are up to no good! These m'fers run some kind of dirty scam when you park your car across the road at the walmart they'll flatten your tire and make you come to their crooked shop and then these m'fers will charge ridiculous amount of money. read more

I had my son's tire changed at this place and left with a brake problem. He had never had any brake problems whatsoever and on top of that, his car is a 2015 and has never skipped a service. Something smells bad here at this particular location. I will never ever return to this location or any other Tires plus location as long as I am alive. As I was sitting waiting on the tire to be replaced, two people had problems with their cars and I should have left then but I didn't because it was a holiday. Never Again!!!! read more

Dropped my car off on Saturday, don't get me wrong they did a great job on my car, But when it was time to pick it up was the problem. They did tell me that it would be ready on Sunday well the internet said that they were closed on Sundays so I thought I'd pick it up on Monday no problem well I get there and they lost the key to my car I had to stand around while they look for my key for 30 minutes I had a doctors appointment to get to I was disappointed because they called me on Sunday to get my car 4 times and I was at work and when I went pick it up I had to wait 30 minutes not mad just disappointed. read more

I would give it zero stars if I could. I visited this location a few weeks ago to get an oil change and a tire rotation. I was told that I couldn't get my tires rotated because I needed new tires. That would've cost me a little over $400!! I did some research and visited a few other locations and was told I did not need tires AT ALL!!! I will never visit this location again read more

I really appreciated the service that I received from this location manger Antonio explained the problem with my car and offered the best possible route to get the most for my bucks. I also encouraged my family, friends, and co workers to visit and get their car serviced as well. Thanks guys keep up the good work. read more

I would definitely come back to this store for all of my automobile repairs. It's hard to find a good and honest mechanic that won't try to rip you off and charge you some ridiculous prices. I came in with for an oil change and was provided some recommendations. I scheduled an appointment for my next visit to began work on the recommended services. read more

There appears to be a major disconnect between the online system (which is excellent) and the retail outlets (which are not!) I use the website to select my tires and request an appointment. After several hours, had not received a confirmation, so I called the retail outlet (under Industrial Boulevard). The woman I spoke to told me the tires I'd selected were not available at her location, even though the website said they were. So, I cancel that appointment and called a more distant retail outlet center (on Memorial Drive), who told me that they did have the tire I wanted. So I switched stores on the website, selected my tires, and request an appointment. This time I received a confirmation within a few minutes. On arriving for my appointment, I was told that in fact, they didn't have the tire I wanted, but had a better one (that was more expensive). The manager then agreed to match the price of the tires that I had actually ordered. You should be this is a higher-quality tire, even though it had a lower tread wear index Then they asked me if I wanted four tires even though I'd plainly said I only wanted two. During the course of the appointment, someone came and asked if I would like my wheels aligned, and I said no thank you - just tires. When I went to check out, the price I was being charged was over $250, even though the quote I had handed them said the charge was $209. Among other things, they had charged me for an alignment check, which is supposed to be free in any case, but which I did not ask for. I refuse to pay anything above the quoted price, so the person checking me out removed up charge items from the bill until it was just under the quoted price. read more

Unfortunately had to argue with the desk clerk over checking my wheel alignment. Had the alignment done 4 months ago, it shouldn't go out so soon. Got the car back, and now it's just "ok", not really better..... hmmm.......... read more

I have always service all my vehicles at this particular location. The service has always been outstanding. The Store Manager always stand behind his work. From experience if there is an issue, he will do what ever it takes to get it right. The teams are friendly and honest. read more

I bought tires from this place in Dec2015, I started having issues with them a few months later, I took my car to another tire location whom said, "these tires are bad", I took my car back to Tires Plus who said, I need a rotate and balance. I did that, even purchased the warranty package, rode for a few weeks, same problem. Took my car to Firestone in Alabama and their exact words, "they sold you defective tires, maybe the wire or belt in tire is broken, that's why its making that sound, the tires need to be replaced". I came back to Tires Plus on Memorial Drive spoke with the front desk Su whom said he will fix it. They checked out the tires and confirmed yes something is wrong and told me they would replace the tires and I would be responsible for the labor fees. They couldn't get to it that day and asked if I would return. I agreed. I went in Fri. May 20, 2016 around 9a. I've never in my life have been so disrespected as a customer ever in my life! The store manager, Roody treated me with absolute disrespect and he's the store manager! He said basically everything that Su told me about replacing my tires were untrue because he was the store manager and he didn't sign off on that he stated they would have to determine why the tires were not good because there's not a recall on it, I explained to the store manager, that was already performed and now its inconveniencing me because all I was told was to bring my car in for replacing not to argue back and forth across the counter with an unprofessional so-called manager!!! Roody argued back and forth with me in front of other customers and employees all because they sold me 4 BAD DEFECTIVE OLD TIRES. This place took advantage of me because I'm a young single black mother and they knew they were selling me bad tires. I don't know a lot about auto and I'm an easy prey for places like this. I try to support Black business that look like me so they can feed their sons and daughters that look like my son but this place will NEVER get another dime out of me and I would advise anyone that's thinking about going here is to do the research and WATCH them because if the leader of the store disrespects/embarrasses a paying customer of course he'll let his employees perform horrible service. And to Roody since you wanted to throw your title around take this advise: a manager leads on goodwill not authority! read more