Terrible terrible service We came in as a group of 3 to have dinner @9:40 smt and they close @11 Talking about you have to order everything one time. the serving coming to us @10:11 constantly pacing around us saying he has to go home and he can't go Home because of us!!!! Like what ???? Terrible terrible service, would not recommend going there at all!!!!!!! Very disgusting the way they were rushing us and added gratitudity and tio for $6.56 for each of us out of no where!!?? Like read more

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Tokyo is hands down our favorite restaurant! We go every month to take advantage of their coupons that come in the mail. The whole staff is friendly and the food is always delicious! We always love seeing Tammy!! Highly recommend! read more

Came here for lunch with a friend who recommended it. The restaurant is clean, the menus were mostly sushi rolls hibachi and Japanese cuisine. I ordered what I thought was a lunch special and instead the server gave me the dinner portion at 11:30 in the afternoon for $5 more. Didn't know until the bill came. I also ordered cup of tea which came in a glass too hot to drink, it was cold by the time I was able to hold the glass. The dish I ordered was full of vegetables with little pieces of stringy chicken. Very disappointed! I most definitely will not be returning to this restaurant! Now I know why it was empty at lunchtime. read more

I visited here a couple nights ago for an early dinner. The venue was quiet, with plenty of table seating. I ordered an appetizer of crab rangoons, which tasted very good, and had the Thai Basil with chicken entree, which was also quite good and was a rather good-sized portion, too. My meal came with a side dish - I went with a garden salad, which came with ginger dressing. (So, if you have a dressing preference, maybe ask about that.) The service was quick for everything. read more

The service at this eatablishmlent is bar none the worst I've ever experienced. Not only did they have a faulty id scanner, but they have withheld a federal license and drinks from an entire party. With little urgency to resolve the issue in a manner that is customer-centric, they have compl embarrassed my party. Will never come back. read more

If you're black please don't go there they don't like us, very rude to especially the "assistant manager ". She rolled her eyes at me the whole time as if I was bothering her as if i'm not a paying customer and there's not a chinese restaurant almost everywhere... never going again. read more

Called 30 minutes out to confirm availability and seated right away upon arrival. Not too busy on a Friday night. Seated next to family of four at hibachi table. The Hibachi chef was excellent. Server was subpar. Ordered Sprite and water and came much after the soup and salad were delivered. Dirty dishes stacked and never retrieved during course of meal. Also I was seated next to large stack of clean dishes with no personal room. I enjoyed the meal and liked the hibachi combinations. I had filet and scallops. Both cooked exactly as presribed. Sadly, the mediocre service was not worthy of higher than 3-star rating. Food excellent and witnessed a lot of to-go orders so you know it's a great option. I did appreciate Yelp option for 10% off for checking in! read more

Tokyo Asian Fusion - Waiting for some amazing grub - Asian Fusion Near Me - Springfield, Massachusetts

Very great restaurant with a great habachi The steak was perfect and the chicken was good. I caught a zucchini :) read more

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Solid choice for sushi takeout in the area. Available on door dash. Basic sushi and hibachi menu. Order regularly

Had Chicken and Shrimp Hibachi food that was drowned in butter, and tasted so bad. Our Hibacchi "entertainer" had no motivation and did the bare minimum. Fire alarm went off mid meal, and we all had to exit the establishment. I spoke to our older woman waitress about our experience/food and was promised to be refunded for our meals. Watched credit card statement for weeks and nothing. Filed disputed with credit card company. So disappointed with this establishment and their lack of customer service. Place is way overpriced, and I will not be returning. Still waiting for this to be taken care of. My credit card wont process the refund because YOU sent in a receipt with my signature on it. I always said that I PAID this bill, afterwards I spoke to staff (Small older women) about this negative experience, she apologized, and I was promised a full refund....but its my word against yours and I lose. I will not return here, and I suggest everyone get proof of refund before they leave your restaurant, because your word meant NOTHING.! And now I'm stuck with a $78 bill for a TERRIBLE night out. read more

I went in with my family last night. Service was slow and to top it off i left a cash tip. They took it upon themselves to add another $25 tip to my card. I did leave the tip line empty on my receipt. That is shady and disrespectful so always put a 0 or line through if you tip cash. Will not recommend this place. read more

The food is delicious (especially the hibachi), fast service, and good vibes. Very friendly!

My second time coming here but first time having the hibachi! My boyfriend and I came here for our anniversary and had such a great time! Always good to make a reservation. Our hibachi chef was so nice and prepared everything so well. We also got a maki roll as an appetizer. And decided upon the honey for two which is great if you want a variety of protein and it comes with a desert at the end. read more

It's a shame I can't give negative ten stars! Service is absolutely horrible. Servers are extremely rude and dismissive. Every time you asked her for something she blew her breath like it was an inconvenience. Food was mediocre at best. We went there for hibachi for a birthday. Since I had my baby with me, I wanted him to see the whole fanfare. There was literally only four other people (not with us) sitting at the hibachi table and then two other people in the restaurant at a retailer table. I was in a party of four and only one of us wanted hibachi. The other four people in the other party were all getting it. She told me my party had to move to a regular table because at least two of us have to get hibachi. I told her I wanted to stay so my baby could see the fanfare and she said no. It was just absurd. The best part is the server added automatic gratuity to the bill for my party of four. Did I mention absurd? Place as also dirty and dusty. It's a dump! Between the poor service and less than impressive food, I will never go here again. read more

The sushi was sub par, the hibachi was mediocre and the scorpion bowl had no liquor except for the flaming 151. It was expensive but so is almost everywhere else. Aside from that, the kids thought it was entertaining. read more

Always a great place for hibachi with friends or family. It never seems to get too crowded (maybe because of Covid). I had a party of 8 people and I made a reservation at 6 o'clock, We had no problems . We also had separate checks and the waitress was so accommodating. Temperature is checked as soon as you walk in. safety protocols are excellent! Food was excellent Make sure if you have a party of 6+ an 18% tip will be added to your bill automatically. I was thrown off my the prove tag at first until I saw it read more

I came for the hibachi but stayed for the great service and friendly staff. I never feel rushed and can enjoy my meal and drinks with friends. I recommend the Tokyo duck dinner read more

Was going to go here for a work gathering, and came in with the person who booked the reservation. We were told that we had to wait until our entire party (14) had arrived to be seated, which fine, no big deal. The restaurant was mostly empty- not more than 25% capacity filled. We had 12/14 people and asked to sit and were begrudgingly seated. When the manager said we could have the full hibachi table, members of staff began moving our belongings without asking, and then told us our entire party of 14 could only be split 3 ways for the check so we needed to figure that out. We tried asking if it could be split into smaller checks but were given no other options. The situation began to feel uncomfortable so we left before even eating. read more

I had worse experience ever. I been coming in for years usually we sit at the dining table, but since we had friends wanted hibachi so we sit at the hibachi room. The hibachi chef has no show at all wasn't talking much. The only great job he did was probably wearing a mask. The lady server krystal she is so RUDE!!!!!!!!! She took our order and drinks. Drop it and never came back to ask us how is everything. We had ask a general man for our 2nd around of drinks. At the end of the night we refused to pay the tips they add in to our bill. And I don't think is fair they add gratuity for a party of 4. And on top of that Why should I pay 18% of the tip when I didn't even any Service. I try to look for this lady in the front ( who is wonderful) just can't remember her name if was amy or Tammy but I was told she is on vacation. I wish TOKYO can does better job hiring people. read more

I've been here a handful of times. Last night though, something about my food just tasted so darn good!! I got the Pork Shumai appetizer, the Sweet Heart Roll and Edamame. I order online which is super convenient. The menu is clear, well organized and offers everything they have on the Dine-in menu. They were busy with a full house so that says something on it's own. Highly recommend this spot for a variety of YUMMY Asian Cuisine!!! read more

First off: I would be wary of using their online order feature. I did, but they apparently hadn't checked to see which online orders had come in. My order hadn't been started when I showed up to pick it up. However, they immediately started making it and it was ready in less than 10 minutes. I ordered a rainbow roll and an Alaska roll. Both were fresh and delicious. A small detail that I appreciated was that the wasabi was well separated from the rolls in the takeout container. This was my first time trying Tokyo and I would definitely return, but would be sure to call in my takeout order. read more

Tokyo Asian Fusion - Rainbow roll (top) and Alaska roll - Asian Fusion Near Me - Springfield, Massachusetts

The hibachi food has always been excellent. I usually order the filet mignon and lobster combo. Though it can get busy at times, the service has always been pleasant. The restaurant is well-designed with a modern style. read more

I enjoyed the food & service can't wait to come back ! We had the chicken & lobster hibachi It was very very tasty :)

Terrible tip feature. Food was good but an 18% tip is mandatory and added to your bill. Then you are provided w a slip to add a tip based in the original bill PLUS the added 18%. In other words, they add 18% to the bill and then expect you to tip more. The woman up front was rude when I asked for clarity. read more

We made a call ahead reservation and arrived at 7:30 pm. We were seated and then a woman came over and told us because we didn't have a reservation we needed to wait about a half hour. I corrected her and said we did a call ahead and she said well when? I said about an hour ago. She said well most people make a reservation a day ahead. I said well a reservation is a reservation, If you were that busy you shouldn't have told us we could come after 7:30. She said I'm just telling you now so you don't complain in an hour and get mad for waiting. Who says that to customers that they just took reservations for and then seated. So now we are seated and they begin to tell us that my daughter is not 10 and she can't order a kids meal because they are just for kids under 10. I gave her my daughter's date of birth to confirm that she was of appropriate age and just tall. She's like well it's for kids only and we need to make money. I'm sorry but Tokyo is so overpriced for a small portion of meat and rice and noodles. The rice and noodles aren't high cost items, and they are more than making money off everyone. She was challenging and rude from the moment we arrived. I then told her that she's been harassing us since we arrived. I asked for the manager, she told us that she is the manager. We said we can just leave because we don't need to be treated so rudely. She said that's fine, and raced away to get our check for our drinks. Our kids were hungry so we reluctantly stayed but I will never return. We ended up having a hibachi cook come to our table 50 mins after we arrived. Save your money, and go elsewhere where they know how to speak to people. Also, the bathrooms are disgusting and the sinks both have rings of mildew around the drains. Disgusting! read more

Parking is plentiful since it's at a Stop & Shop plaza. Our large group was seated promptly at a Hibachi grill. We got various items. Each soup was incredibly overloaded with sodium. Some ate theirs. I might've liked it if I'd been able to taste more than the salt. The service was fine and the cook was entertaining, flipping and banging his utensils. Our hibachi entrees came with a salad, which was mostly an inexpensive iceberg lettuce with a dollop of a strange topping. While each hibachi item cooked on the large grill in front of us tasted ok to great (meat- ok, scallops- great, chicken-good) they were all served at different times. First was the cooked rice, then came the cooked beef, then the scallops, then the chicken, and finally the vegetables. The time gap between each item being served was significant enough that if you'd waited for the hot veggies, the previously served items would've been cold. Alcohol drinks (not beer and not wine) were quite weak, so stick to beer and wine. Finally, the men's room had NO soap! That gave us such a great feeling, that workers weren't using soap to clean their hands. There is a separate bar near the front door as well as some tables and booths outside the hibachi grilling room. read more

We stopped in for a quick bit to eat on a road trip back from ME to CT. It was just what the doctor ordered. I could feed our little one, we ate hibachi quickly and then out the door we went. The bathrooms were pretty gross, which always skeeves me out and makes me wonder what the kitchen looks like.... read more

Food is good, sushi was great, but the service itself was HORRIBLE! Waiter was absolutely rude and sort of pushing us to be done with our food quick. read more

Disappointed with tonight's take out order! Tasteless sushi rolls and shoe leather spare ribs!!!!

One of my all time favorite restaurants ever! they always fill your glass and the quality of the food is outstanding pretty much every time! they have a great variety and vegetarian options. I've never had a bad experience here! the prices are affordable without sacrificing any flavor. service is always excellent as well! read more

Consistently the best hibachi, I have been going here for years. I have tried many other places over the times I have moved and none compare. Best yum yum sauce also, and the best sushi. Please bottle and sell the yum yum sauce. read more

My wife and I had a wonderful time celebrating our Birthdays this weekend. We want to thank Lia and Ronnie two awesome bartenders for the delicious cocktails, excellent food and pleasant conversation. Ronnie thank you the tip about the club. We had a blast. We can't wait to comeback. read more

OMG! We had so much fun at this place! Went with my daughter and grandsons for dinner one night. I had no clue what to expect when they asked for seating in the "Mongolian" Room, but I was in for a real treat. Flying, frying eggs, Saki squirting dolls, Saki bombs for those old enough (and willing) to consume them. Enough food to feed a small...no, medium sized Army, no, Navy... No... Army. Well, both Services were represented so we will leave that alone and just say there was plenty of food to go around. Our Chef was fun, funny and entertaining. He had us laughing from the moment he walked up to the last grain of rice that we were served. The cost was reasonable and worth every single penny we paid. If you're looking for delicious, fun, FUNNY, entertaining, Mongolian Grill, this is the place to go. You won't regret it. read more

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When I called whom ever took the call was very pleasant. I picked my food up and went home that's when the problems began. I ordered salmon & lobster hibachi, crab Rangoon, sexy girl sushi and two kids steak hibachi. $89 worth of food. That just what I ordered. I had 4 family members order plenty food. The food had no taste. My salmon and lobster were over cooked and hard. They added in so much juice in my container it looked like I had salmon and lobster in a bowl of soup. It was disgusting. All of my food was cold and I don't live far. I called the restaurant because not only did I have all these issues but they forgot the rice that came with it. The lady who answered the phone that time was very rude. I had to go back and pickup the food they forgot and she said for me to make sure I order the right thing!!! So I told her to make sure she packs the order and don't forget food people pay for. She was rude and defensive and I get that they're busy but people want what they pay for!!!!! They also like their food to taste like something and cooked right. I think they already have it pre-made and slopped it into containers. None of the food was good. I'm only writing because me and my cousin were arguing over which Tokyo was the best and I fought for the Springfield location. I was embarrassed and disappointed that the food came out the way it did. Absolutely horrible do better!!! read more

Came for lunch last week, enjoyed a the sweet potato sushi rolls and avocado salad. We also shared an order of the orange chicken which was delicious will definitely be back really want to try the volcano salad next time looks amazing the table next to us had it. read more

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My girlfriend and I come here often. We used to get a table but we did find the service to be better at the bar with Brian. He is great. I always get sashimi or some kind of special roll and I've never been disappointed. My girlfriend loves their hibachi steak she gets it Everytime. I have gone numerous times for hibachi and have always enjoyed it. I would ask to go lite on the soy that they put into rice because one guy over did it once. Other than that it really is a great place to get food. It's a hit or miss with service but still worth going for the food! There usually is a coupon in the mail that you can use FYI. read more

Went here for lunch recently. The service was excellent and food was delicious. I had hard time picking, as I wanted everything on that menu. read more

Extremely disappointed and I probably should have known, because as I walked in to pick up my to-go order a family was walking out saying "you can't run a business like this." In a $62 order there was 1 set of chopsticks, 1 soy sauce, brown avocado, no forks for 2 salads and an allergy request was completely ignored, yielding the majority of the meal inedible. Don't go to this location. Stick with West Springfield. read more

Tokyo Asian Fusion - Asian Fusion Near Me - Springfield, Massachusetts

The food was very good. The problem was I made a reservation for a party of 8 for 7pm. We did not sit at a table until 8pm with no interaction with staff. The hibachi itself was very good. We tipped chef and payed the bill. As we were walking out of the restaurant, a staff member came running out to the parking lot looking for a tip. He said the tip we gave the chef does not go toward the staff. Do they include a tip of a party over 6? How are we to know tip if given to chef not shared??? Would it have it been courtesy to absorb tip by management because we waited an hour despite reservation? The wait staff said his boss sent him out to the parking lot. Payed tip in parking lot, left bad taste in my mouth. read more

I am so glad they are finally open again. We ordered takeout and everything was perfect.