My car was hit by a semi and the damage was pretty extensive. I needed two doors full doors, passenger side mirror, quarter panel, rim and as it turned out after also a rear axle. At the end of it all, my 2013 Cruze had about $9,000 in damage. Chad worked steadfastly to save my car and he did. She was not totaled!! Granted, my car was in the shop 3 weeks, it couldn't have been more worth it. Chad called me and even texted me a photo to keep me updated on the progress. She looks prettier than new! Did i mention they cleaned her too?? I will never go anywhere else. Everyone I encountered at Tom Bell was professional, courteous and informative. Go see Chad, you won't be disappointed. read more

Tom Bell Collision Center - Top 4 are after the accident. Bottom 2 are after she was fixed. - Car Dealers Near Me - Redlands, California

My Insurance company said that Tom Bell Auto Body had a Great Rating and if I took it to them it would be Guarenteed for Life. AVOID THIS PLACE!!!!!!!!!!!!!!! WORST ATTITUDE OF ANY BUSINESS I'VE EVER DELT WITH!!! SLOPPY WORKMANSHIP, Not Detail Oriantated ( They Really Don't Care ) DO NOT LET THEM TOUCH YOUR CAR! Unbelievably Bad Experience and Sloppy Workmanship If you don't care about Quality, their your Bodyshop And if you like Attitude, these guys are for you. Most people won't see this post because they'll block it, but for the few that do, you can take your car anywhere you want and you don't have to take if to where your Insurance company recomends. I had to take my care to Yucaipa Auto Collision to get it redone Right These Guys are Pro's read more

I've had plenty of car accidents before, and this place out did all the collusion centers. I had pleasure of working with Chad. Chad gave me every option possible to fix my car in time and to give it to me 100 percent. They also have reasonable prices to fix your vehicle. I definitely recommend this place as they actually care about their customers. read more

Well, I had another car that needed some body work so I called chad. Part of my car got repainted then I paid and had them do a full detail inside and out, well worth the money. My car has never looked better! Love this place. read more

Tom Bell Collision Center - Car Dealers Near Me - Redlands, California

I cannot recommend this business enough. I was turned away from Caliber collision and told they could not fix a broken mirror, they were polite about it but basically said order the mirror yourself and go elsewhere. I took it as the job wasn't worth their time or they were backed up or both. I was pretty discouraged but ordered the part from the manufacturer anyway. I happened to drive by Tom Bell collision on my way home and walked in on a whim to show them the paperwork from CC. The man behind the counter chuckled and said bring in the part when you get it, we'll put it on. I thought it was too good to be true, and two weeks later when the part was delivered, I called again to be sure. The gentleman on the phone said bring it in, we'll install. No appointment, anything. I came in with the part and we were out of there in ~30 minutes. Excellent customer service and treatment, regardless of how small the job was. I immediately texted my friends and family and told them Tom Bell Collision is the place to go. I'll only come here now should I need work done on my car. All makes, all models! Thank you Tom Bell Collision for helping me out! read more

Awesome job, my car was sideswaped while it was parked and it is 10 years old. And they matched the paint perfectly and made the car look like new. Very happy with this repair. They have repaired a few of my other high end vehicles as well in the past.. read more

I would not go there, other businesses are much more friendly and do better work! They make you feel like every scratch is your fault and want you to be charged for seperate collision repair, tell you that you can make 5 or 6 claims, and pay the deductable on each, go to another shop , there is a nice one right across the street and they will repair the entire damage on one repair . No one is trying to rip off the insurance, YOU TELL ME what happened and who did it and when? I will choose another shop, never go there again read more

So, like a real idiot, I backed into a pole and put a heck of a dent in my BMW. I immediately went to Tom Bell Repair because I heard about how good they were. Well, they were not good.....they were beyond EXCELLENT, POLITE, PROFESSIONAL AND CONFORTING :) I certainly did not expect this from a repair shop. Thank you all...the entire Tom Bell Collision Center Team for the excellent customer service. read more

Ken is the best! He was super helpful and made everything so easy during unfortunate circumstances with my car!!

Been 3 weeks and still waiting for them to start work on jeep. They have already been paid. It is like no one there knows what is going on. Still no time as to when it will be fixed. Have a job and have to find a way to work. This is so unacceptable. Will start filing complaints and see what happens. read more

Best service ever! Joe set up a date for our repair, it was repaired on time in a timely matter, we were taken to the car rental service. When we picked up our car it was BEAUTIFUL!! The color matched perfectly and the body work was PERFECTION as if the damage never happened! We were running late for an appointment and they even returned the rental car for us. Amazing service!! I highly recommend anyone needing repairs to go to Tom Bell Collision! They are amazing! We were treated very well as if we were family. Best experience ever!! read more

honest owner! we came here with our toyota tacoma because another person hit from behind. he ordered us Authentic Toyota parts and even made the extra effort to find something online for us because that's how the previously owner of the vehicle had the decal on the car. he even ordered parts in advance (before we officially dropped it off) so we didn't have to wait longer. definitely would come back! read more

Tom Bell Collision's team were always very friendly and professional. They turned an unfortunate accident into an easy situation. An unnamed body shop would not work on my car, but I called Tom Bell and explained the situation. They said no problem and they guaranteed their work too. I worked with Ken and he made me feel at ease knowing they would take good care of my car. Ken was always very pleasant, friendly, and professional. He always kept me updated on the status of the car and insurance claim. I got my car back in a week (would of been sooner but had to wait for the insurance) and the car looks fabulous!!! I truly appreciate everyone's hard work at Tom Bell Collision. Thank you. read more

Bob is awesome and explains things very thoroughly. I asked him a million questions, maybe even multiple times, and he was very patient with me. He took care of my car and it looks brand new again. Thank you bob! read more

I recommend this Collision Center. They were all super nice and gave me the Best experience. From the accident til the end they assured me everything was going to be ok and they'd have my car to me looking like New and sure enough they kept their promise. Chad was my guy to fix my baby (My Car) and he and his partners did an amazing job. Thank You All so much. read more

I wish I could give them more stars. Amazing workmanship and a knowledgeable, friendly team. Lifetime guarantee on the work is icing on the cake. They made our beautiful Camaro look better than it did when we drove it from the car lot a year ago. Thank you Chad and everyone who worked so hard on our car! read more

Pretty extensive damage done to my sports car. I got 3 estimates from 3 different place Tom Bell was much more, however, I am so glad I picked them Tom Bell. Chad made sure everything was done right. Thank you! read more

I took my Challenger in to have hood pins installed (which is not a usual request). They took the job and it looks great. Excellent work! Plus they were fast at taking care of it. read more

Don't go to this shop right before they close, they made it very clear they were not happy to see me. They made me feel like I was trying to rip them off. all I wanted was an estimate for car repair. They assessed my damage, and blamed most of it on me. I left feeling worse than the day I was in my accident. Find another repair shop in Redlands, there are plenty of good ones. read more

My 2014 silver ice camaro ss had driver side door damage. I decided to use Tom Bell collision to repair and color match the paint. When I got my car back everything looked fine, but when I had the car for a couple of days I noticed the paint didn't match. So I brought the car back to tell them the paint didn't match they said it was the best they could do and couldn't match the paint. So I will post a couple of pictures and tell what you think. Not very happy with the service. read more

Tom Bell Collision Center - They couldnt color match my paint. Not very happy - Car Dealers Near Me - Redlands, California

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I had a great experience here. I was sent here by my insurance and my car looks great. Did take longer than originally expected but that could have happened anywhere. Everyone I dealt with was professional and courteous. read more

I've had not a great experience with my vehicle repair here. I thought everything was going well until I arrived to pick up my vehicle and the bumper cover was clearly not the right cover for my car. The end of it is curved in and you can tell the tech did some major flexing to try and make it fit the car because there is a large gap between the cover and the rubber that surrounds the trunk. Still waiting for this to be resolved. Extremely disappointed with the quality of workmanship and that my service advisor thought I was dumb enough to believe the cover would "warm up and reshape." read more

4-5 for the service that my representative did for my car in trying to make it good. 2-3 for the amount of time and headache and frustration that I had while waiting for my car. I was given a time frame for it to be done by, and was preparing to pick it up and made plans with friends. Then I got a call saying it wasn't ready yet and that it'll hopefully be done the next day. Then I got another call saying the parts delivered were wrong. I gave it to them once since they were covering the cost of my rental car for two days. But this meant another 150 bucks for the additional days. They kept blaming the dealer for sending wrong parts but really?! Had I known this I would've taken it directly to the BMW dealer. Avoid hassle and do your research before you drop by any body shop in this area. read more

They did a nice job on the vehicle and they dealt nicely with the worst insurance company on the planet. The only issue is they forgot to plug in my running lights. Not a huge deal but it should have been double checked before delivering it. read more

Unfortunately, I have nothing good to say about this place! They did not give me an estimate, they did not notify me regarding after market parts being used on my car, they replaced things that did not need to be replaced and left other things that did need repair or to be replaced untouched! The after market crap they put on my car did not fit properly and they made no effort to correct it! All mechanical issues were completely ignored! My car looks terrible and drives worse! I'm very disappointed w their service and the quality of work is non existant! Save UR money and take UR car somewhere else for repair! Over $3000 worth of "work" done to my car and it is worse than when it went into the shop! read more

Getting in an accident was stressful enough, so having a collision center that helped me through this part was a relief. They explained the process, communicated with me throughout the process and my car looks great. The staff is professional, nice and understanding. I also liked that I didn't have to spend much time there filling out paperwork. It was to the point in a courteous manner. Oh and no appointment necessary. I'm very pleased with the service I received at Tom Bell Collision Center. They got me back in my favorite car in no time. read more

I got rear-ended a couple of weeks ago, which subsequently made me bump the car in front of me. After finding out that this was the place that my insurance and Toyota dealership recommended I set up a same day appointment and took it in. The receptionist, Heather, and Chad were so helpful! Heather called Enterprise and had them set up a rental car for me and pick me up. Chad gave me updates on my car without any prompting. They had my Prius ready 2 days before the estimate day and handled everything with my insurance company. My only tiny criticism is that the other receptionist, didn't even catch her name because she never introduced herself...was not very friendly or willing to help. read more

I had a really great experience with Tom Bell on my most recent collision repair but truthfully, I have had a great experience on all three of my car repairs performed there. This most recent time, not only did they get my car done in half the time they anticipated, they also made special arrangements for me to pick up my car outside of work hours and even returned my rental for me. Needless to stay say, my car was looking brand new. read more

I took my car in for an estimate yesterday. I didn't have an appointment or anything, but they were able to help me out. Ken checked out my car and gave me an estimate right away, and then they were able to do the work the same day. The estimate was fair, and I felt like they went out of their way to avoid over-charging me. The courtesy shuttle drivers were very polite and friendly, and I didn't have to wait at all for the shuttle. Also, my car was ready an hour earlier that expected. I would totally go back here in the future. read more

Tom Bell Collision Center handled the front bumper damage on my SUV via the AAA insurance policy. Chad was the supervisor in charge who was business like and accomodating. I had to go back twice to retrieve items from my car while it was in the shop and there was never a problem doing so. At first Chad thought it would take a week, but as the techs removed the bumper they observed further damage on a support structure under the bumper. A new part was ordered and at first Chad thought it would take a total of 2 weeks. In the end it only took an extra day. I was able to have the car back on a Friday and able to drive on the weekend to an engagement. The work was done excellently and Chad even polished the area near my door handles that I had sprayed with disinfectant in a Covid super clean frenzy before I realized that is not a good thing to do. The car was returned clean and shiny. All in all Tom Bell is a reliable and efficient place to take your car. In the 30 years. I have lived in Redlands this is the second time I have had to have body work done by Tom Bell and on both occassions it went smoothly. read more

A few weeks after taking my '15 Ford Fusion into Tom Bell for a wheel and axle repair, I experienced a flat tire on the same location. After attempting to remove the lug nuts to put the spare tire on, I discovered they were warped and I could not get them off. The next day I called Tom Bell again to let employee Joe know of the situation. With such short notice, Joe drove out to my apartment with his mechanic to help remove the wheel. After completing such a considerate act, he told me he wouldn't charge for anything. All I can say is I wow! What an amazing, respectable thing to do for a customer in need. Really appreciate all the help from Tom Bell and commend them on their customer service! read more

This place was recommended by a friend after I was rear ended coming off the 215 onto the 10. I was greeted on the drive with a smile, and Isaac, my service advisor kept in constant contact as to the status of my vehicle. The job was done by the date promised, and I couldn't tell there was ever any damage! AWESOME JOB, A++++ read more

My insurance sent my Hyundai to Tom Bell for repair. They did a great job, replacing a door, matching paint, taking out dents and damage in the back, got everything working again. I am pleased with the work, very professional. I would recommend them for any collision repairs, regardless of type of car. read more

My car was being covered by State Farm and they said that Tom Bell was a good place to take it. I took it there and here are all the negatives; The car took an extra week to "finish", the paint color did not match in either hue or sheen, they did not replace a damaged wheel hub, They did not replace an emblem on the passenger door and the used headlight assembly they used to replace the broken one leaked moisture. In addition they refused to fix a window on the side the car was hit as "it wasn't caused by the accident" Their attitude was rude and they said when my car was a week late getting "finished" that if I didn't pick it up that particular day that I would be charged for additional car rental that was being paid for by State Farm. I had to have the car re-done by Caliber Collision (across the street from Tom Bell) and they did a spectacular job re-doing the paint and fixing all the details that Tom Bell failed at. Caliber even fixed my window at no charge to me. Caliber gets 5 stars, Tom Bell 1, just awful. Richard Bernot Lake Arrowhead read more

I just received both of my cars back form Tom Bell Collision. 5 star service is what I received. I would like to highlight Ken Oliver for walking me through process and delivering a better price on repairs, punctual service, and constant updates. His customer service is second to none!! read more

Great costumer service!! I had a lot of issues with the insurance but Dave help me out with all the proces (great guy), I'm more than happy with the ending results. read more

I took my car there this morning for a scratch and have NEVER had a better experience anywhere. I was helped right away (no wait) and the worker taking care of my car was extremely honest. I had scratched my car and the workers there fixed the car on the spot! I couldn't be happier. Highly recommended! read more

I want to thank Chad Michael for helping me by doing everything possible so I wouldn't have to worry or stress after my Tundra was stolen and recovered. Chad, you are a great asset to your company. Your knowledge and professionalism superseded my expectations. You made us feel we had nothing to worry about... Which is a great feeling. I will always tell any one willing to listen or have to take their vehicle to Tom Bell Collision Center to ask for you. Again, THANK YOU!!! read more

Great, great, great , did I mention great?, great service and results. Jeremy sets the tone. We needed our car after a collision in time for my son to take it back to school. My request was treated as if we were family. I received frequent communication and was kept in the loop every step of the way . Not only did they deliver on their promise, they exceeded my expectations ! read more

Unfortunately we had an accident and needed to take our car to tom bell Chevrolet collision center. This is the first time dealing with this type of issue in our lives. My husband and I would call on a regular ( I'm sure too often) basis and Ashley was always kind to us and would explain exactly what was going on at that time. I'm sure I even got a little inpatient with Ashley at times and she still stayed very nice and patient with me. This was a very hard time for us since this is our only car, but I must say Ashley went above and beyond with her customer service and tom bell did a great job on the car. We even had a strange sound the day after we got home with the car and they took care of it right away without question. I would definitely go here again and would tell my friends and family to use them. I really cannot express how much I appreciate Ashley and her kindness through this rough experience of not having our car . read more