Mike was really professional. He seemed to know very well what he was doing. He was a very genuine…read moreguy who really wanted to help us out, not just wanted to make money. He was on time and polite and knowledgeable about the washer problem I had. I would definitely give him a call next time I have another problem with appliances.

Honestly can't say enough good things and I had only been around Mike for about 16 minutes-…read more I had been changing laundry out of the dryer in the dark (first mistake), and a screw fell out of my husband's pants )I thought it made it to the ground but it ended up fallin in the lint trap). I figured it would just get sucked through the vent if I started it but it actually sounded like a bomb went off when I attempted to begin a cycle, and I knew I royally f'd up. I reached out to Mike and he was prompt to respond and was actually available to come out same day (just so happened fairly quickly), and provided his time frame. Upon arrival he was professional, friendly, and made me feel at ease - being alone in your house with an unknown person can be a little nerve racking for a gal, but Mike was great! He worked quickly and efficiently to asses the situation after I told him what happned ( I was hoping I didn't have to get a new dryer), and was very neat/tidy while disassembling the appliance, and thankfully he found the screw fast. He also helped me do a little TLC on the dryer's insides while it was open, in addition to advising me as to how to best maintain my Golden Girl of a Maytag. He quote me a fair price which I happily handed over rather than having to explain to my other half as to why we may need a new dryer while we have a mini reno going on :/ I would definitely recommend, and am keeping his info for any furture needs!

My washing machine stopped working and I needed to have someone come out and repair it. I contacted…read moreVSTAR on Saturday and scheduled an appointment for this Monday morning. Stephen showed up promptly. He was quick to diagnose the issue. I needed a new drain pump. Stephen went ahead and put in a new pump. My machine is working great again. I would recommend this company wholeheartedly. Stephen is very knowledgeable and very friendly. Give them a call when you have an appliance that needs repair.

Gave them my dryer info. Appointment was two days time frame. If they cannot get or have the part…read more Don't show up or re-schedule the appointment again. 1. Late to the appointment 2. Time frame was for two hours. Rush out immediately after thirty minutes saying he don't have the right part. 3. Pay $75 just for the partial inspection. Rather than getting it fixed. I had to call another repair company that actually does their job. You realize people's time/money don't grow on tree. Please don't justify anything because this is bad business. I requested the service, explained what was wrong with it. Still, trying to say he don't have the part. If you don't have a supplier don't fucking show up.

Had a great experience having my dryer repaired by Mark. At no point did I feel pressured into…read moremaking the repair. He just gave me the facts and let me decide for myself. It was a no-pressure, informative approach that I appreciate when you're dealing with something you don't know anything about. Mark was calm, friendly, approachable and professional. He clearly explained and showed me what the issue was, how it happens, and how to properly maintain the dryer going forward. He cleaned up after himself (which I appreciate) and I was left with an almost new dryer! Hoping I won't need to but will definitely be reaching out again when the next appliance goes out!

Zuta was the second company I contacted after the first one proved unhelpful. I was in need of two…read morerepairs: A clothes dryer and a dishwasher. Bo responded quickly. He showed up when he said he would and communicated with me throughout. I am currently renting out my house and not residing there, so good communication was particularly important. He quickly diagnosed and repaired the dryer. The dishwasher was more complex. Again, he communicated with me on a regular basis. When it looked like the repairs would be expensive, he walked through the options with me and showed that a replacement would likely be the better choice, even though he would have made money off the repair. In the end, I did choose to replace it and Bo didn't charge me for the time he spent working on the dishwasher. I would definitely use Zuta again. Some of the qualities I liked about the experience was Bo's competence, honesty, reliability, good communication, and the quality of his work.

Andrew came out on a Sunday morning to determine why my KitichenAid refrigerator had suddenly…read morestopped working. He determined that their were no broken or worn parts parts that caused the failure. After a fifteen minutes of inspection he had the Frig. Working again. If this happens again he indicated he would come out ASAP to again try to determine the cause. His honesty and candid work was great. I will be glad to hire him again when the breakdown does happen. Total cost$ $68. for only the service response.

Update. Owner reached out and apologized for their mistake and went above and beyond to own up to…read moretheir mistake. Appreciate that very much! These guys don't know left from right. My electric range was tripping the breaker. I figured it must have been a short in the electric range. The guy came out and said there's a problem with my breaker. Paid this guy $75 and paid electrician $150 to tell me it wasn't my breaker. In fact, you can hear something click inside the range when it gets power and its infact the range. Lazy people did not want to troubleshoot properly. Bought a new range and everything works now!! Go back to school!

This was a great service. They knew what the issues were, made time to get me in the schedule…read morequickly. Communication was awesome and the issues were fixed quickly and efficiently. Thanks!!!!

Hjalmar fixed an expensive, but finicky wine refrigerator in a jiffy! Had the right tools and the…read moreright knowledge to get it done. Also a pleasant person to work with!

I have a dual GE Café gas oven/range, and the larger oven stopped working. I called Top Repair and…read morea tech came out to assess it -- turned out the igniter needed to be replaced. He didn't have the part on hand, so I paid for the part and the service call. He estimated 7-10 business days, but they got it in just 3, so my oven was back up and running in less than a week. After he installed the igniter, we ran a test on all the functions and discovered the convection wasn't working. He pulled the stove out, ran a diagnostic, and showed me that the control board was burnt out and not getting power. Replacing it would run $600, so I chose to hold off since the oven itself works fine and I rarely use the convection feature but I'll definitely be calling them back when I'm ready, because a new range runs about $4K and that's not a conversation I want to have right now. Total cost for the igniter repair was $300. The tech was knowledgeable, efficient, and got the job done without any drama. I highly recommend Top Repair they'll get you up and running again without breaking the bank, and the quality of work is top notch.

I don't want to sound too over the top, but Top Repair is quite amazing. Calling a repair person…read morefor any kind of appliance issue can be daunting at best. It's usually something that you need right away, but you don't want to spend unnecessarily. Top Repair confidently walked me through the whole process. They have a very tightly organized customer service response, they use the technology well to respond to quote requests and information calls quickly. Then, for a standard fee, they will come and assess the issue, and then that whole fee goes toward paying for the repair if you choose to use them. The person who came out was the owner, Bagy (BAH-gee). He was amazing. Quickly understood the problem, quoted me the cost of parts and repair, ordered the part and came 2 days later and finished the job quickly. Very calm, cool, and direct about everything. Later, a further issue came up (something we both feared might happen) and he came and did another assessment, fixed some programming as part of the visit, gave me really good options and, if the problem persists, I can call him back, he knows what needs to be done and today's consultation fee still applies to the final job! These guys will not play with you. They will figure out the issue, get it fixed, and be done quickly and neatly. They're in my speed dial now. It's so nice to have someone that I can call regularly for a whole house full of issues.

If I could give Sergey 10 Stars I would. Sergey and Magnet Appliance Repair is top notch. You do…read morenot have to look any further you will not find anyone more professional, honest and helpful than Sergey and Magnet Appliance Repair. I had a GE Profile refrigerator that stopped cooling. I was afraid it was the compressor. Sergey arrived on time and he though it was the inverter on the compressor that had failed. He offered to replace it and if it didn't solve the problem he wouldn't charge me, that is unheard of these days. It not only fixed the problem he also pointed out the hose for my ice maker was leaking, and for a very small additional charge he fixed it also. I wish all repair people were as professional as Sergey. If you need an appliance repair call them, I highly highly recommend them. I didn't know people like Sergey still existed.

Sergey came by today to look at my 7 year old samsung fridge ice maker that recently stopped…read moreworking. He's probably the most honest and professional appliance expert I've ever called. He gave me a price for replacing it which I was expecting to be high which tipped the scales for me just replacing the fridge soon. However, he still answered all of my questions even indirectly related to the initial reason I called him and checked my garage fridge as well. Great service I will keep his info and refer to neighbors as needed! Highly recommended, thank you!

It took Gary awhile to get back to me. He was recommended by…read moreour regular repair person so i waited. Our freezer door would not close and Gary spotted something that kept it open right away. It was the trim from the shelf that was loose and my husband probably ripped it off and threw back in there. So... We were stupid but it's fixed

First of all: when your dryer starts sounding like a coffee grinder and vibrating so hard it feels…read morelike it's about to enter the WWE arena yelling "READY TO RUMBLE!"... that's your sign to stop negotiating with it and call a professional. After way too many searches and review rabbit holes, we finally picked up the phone and called Gary for help ASAP. He came out the very next day (during the New Year break, no less), which already put him in "appliance hero" territory. Gary took one quick look and immediately found the culprit: a sneaky sock that somehow bypassed the lint filter, slipped between the drum, and slowly started jamming the whole mechanism like it owned the place. He even mentioned we got lucky: our unit is a more complex top-down dual-dryer setup that's not exactly fun to disassemble. Fortunately, it turned out to be a simple fix. He dislodged the sock, everything went back to normal, and just like that... peace was restored to our laundry kingdom. Yes, I paid for his travel and service (as you should when someone saves your household from Mount Laundry), but I genuinely appreciated Gary's honesty, quick diagnosis, and straightforward solution. No upsell, no scare tactics, just "here's the problem, here's the fix." Bottom line: Gary is the hero you call when your dryer is acting dramatic, and your laundry is piling up like a bad life decision. Highly recommend.