always very happy with the service great texting and only payment options very responsive super helpful while trying to deal with it all while at work. very reliable and respectful read more

Wow, I am sorry Frank that I have not shared how great Top Shop is previously. We live in Lafayette but would be willing to go out of town if needed. I have been taking our 4 cars here for the past 5 yrs and couldn't be happier. They check our vehicles for cross-country trips and other things and keep them running great. Absolutely no upselling ever. One time, asked them to fix the gas gauge that went out and they took it out, sent it out, and unfortunately couldn't fix it after about a week. Total cost? Zero. You can trust Frank and the rest of the folks here. read more

Look no further...this is the place to go for any of your car issues! These guys are the best - so friendly, knowledgeable and helpful. I've been in a few times over the years and am always so impressed with the work and pleased with my experience. I just went in with a broken gas gauge and they came out immediately and quickly fixed it at a super reasonable reasonable rate and with a smile. Jim is the man! I was in and out. So grateful! read more

Very friendly staff. They mentioned what was done to the car in details and charged really tiny bit of money. Really cool and professional place to get your maintenance done. read more

Have taken my 2017 Subaru Outback to Top Shop several times for scheduled preventive maintenance as required by the terms of my extended warranty with Subaru. They have always provided quality service that is thorough, efficient and they have always provided the maintenance records I have requested and answered any questions I've had. Shop is clean and staff are friendly and knowledgeable. I highly recommend Top Shop. read more

Would not go anywhere else. Always professional, honest and meet finish time commitments. So glad I found this place

I just want to start off by saying the customer service here is over the top amazing. They are straight forward and honest, which should truly be valued in this industry! Rick and James have helped me tremendously with my car trouble, but not merely by repairing my car, but also helping me prove that the original shop I went to (Jims autobody- concord branch HORRIBLE BTW) had installed the parts incorrectly so I could later prove the insurance company accountable. They IMMEDIATELY found what was wrong with my car, whereas the other shop claimed they could not hear the rattling I was worried about! Thanks again you two for not making me feel like I was going crazy and imagining noises! I have also came here before for my 60,000 mile car service and they were just as helpful. Rick emailed me a few options on what services He recommended immediately as well as some options that could be put off for a bit, knowing that I explained my financial situation and what I could afford at the time. Flawless work! Anyone who asks me about where to get their car inspected, fixed, or even just a oil change- I will wholeheartedly recommend Top Shop!! read more

Love Top Shop! They are honest, organized and proficient. I have an older vehicle and Top Shop helps keep it running well. I have done several larger repairs and some basic maintenance and have always been happy. Before I went to Top Shop I called many shops and Top Shop gave me the best responses to my questions and were the most knowledgeable. I am picky about repair shops and am knowledgeable about cars so I grilled them before I brought my car in the first time. I am so glad that I chose Top Shop! I really appreciate that they make good recommendations about when I should do brand name parts and when I can save some money on third-party parts. It really saves you money long terms because you certainly don't want to pay for a repair only to have to re-do it a short time later. Top Shop runs on time, does a great job with communication and are consistent. They have a simple waiting room but I will take that over a dishonest or over-priced repair shop any day. Book with Top Shop and you won't be disappointed. read more

My wife's 2015 CRV was having starting issues. Sometimes it would start and other times, there would be nothing....although maybe after waiting it out a few minutes, it would ultimately start. As we are Albany residents, my wife took the car into EC Honda. I told her to tell them that the battery was fine, and therefore the starter must be bad. Well, they ran it through the diagnostic, and $263 later, the results were that we needed a new battery. Well, I needed to rule that out, so I did install a brand new battery, even though the other one was less than 3 years old. Needless to say, that it wasn't the battery, as for the next 3 weeks, while I was driving the car, I had the same issues. Finally one morning after a prolonged attempt to get it started, I drove it to Top Shop (it's near where I work), leaving the car running. I explained the starter needed to be replaced, but in the end, I accepted the diagnostic fee, just in case I was wrong. 10 minutes later, I got a call from Top Shop telling me it was definitely the starter, and that they would waive the diagnostic fee. They said they would work on it as soon as they could, but in waiting for the part delivery, it might not get done til the next day. But after learning that I would need to rent a car if it wasn't ready before the end of day, they called back right away and told me it would be done by 4pm, and they didn't want me to incur the expense for the rental. Kudos to Top Shop!!!! And yes, no more starter issues since the repair! read more

Top Shop is always communicative, reasonably priced (when compared to a dealership) and does quality work on my 2016 Toyota 4Runner. Most recently I brought it in for routine maintenance, replacement of the rear view camera and replacement of the front brakes. The labor charged for the rear view camera was 1/3 the quote I received from Toyota Walnut Creek. read more

These guys are great. Got a referral here from another shop that was booked several weeks out and I'm so glad I found them. Had a front brake pad job on my Subaru for $100 less than the dealer. Rick was friendly helpful and did what he said he would. He was able to give me a ride and pick me up, so that was quite convenient. If you're looking for an honest shop I would look no further. read more

I have used many autoshops over the years. Yelp actually helped me find these guys after I kept getting screwed over by various other shops over the years. It has saved me much heartache and money the past 3 years I have used these guys. Rick and his crew at Top Shop are the best. So hard to find a shop you can trust but if you have found these guys your search has ended. It is no mistake why these guys have 5 stars across the board. Easily one of the best in the East Bay. read more

I came in with my 1988 GMC 1500 pickup and it couldn't have had more issues if it tried. It was spewing oil and was making a horrifying sound going between 2nd -3rd gear. Rick approached the situation with complete and absolute professionalism. He took the time to diagnose a set of major issues and then from there broke down the costs of each repair in order of safety significance. I was shocked at how reasonable the costs were, Rick was finding legitimate fix's for problems that other people would have turned into "big jobs". I am a young guy keeping an old truck running to save money. I couldn't be more happy with the improvements that have resulted from visiting the shop, it literally is riding like a new truck but has over 250,000 miles on it. Rick was nice enough to give me a lift back to work and had the truck in and out of the shop in a day and a half despite needing new engine mounts and other parts. I am new to the area and I always have a little hesitation using a service professional I don't know but in this case I am a very happy customer and I can't say enough good about this shop and their capabilities. A lot of folks would have told me my truck belonged in the junk yard, thanks to Rick it lives to see more smooth riding miles! read more

Great, no frills service. Fixed exactly what I needed, no more, no less. They did a great job fixing my A/C and doing an oil change on my 2010 Jeep Grand Cherokee. I was unable to get there at close so he took payment over the phone and let me pick it up later that evening. I had a similar service at the Jeep Dealership a few years ago and it cost me 6x more and took more than a week to complete. Top Shop had me done in less than a day... I'm very impressed! read more

Rick was fantastic! I took my car in for an oil change and I usually cringe because at other body shops there always seems to be something wrong. Not only did they did they do a compressive, complimentary check of my car and changed my oil but they had it back to me within hours. I'll definitely be returning in the future. Thank you! read more

My wifes 2008 civic was making some noise and I was concerned it was the transmission. I called a shop in WC and they were booked solid but recommended Top Shop in Lafayette. I called, spoke with Rick and explained what was going on and right away knew pretty much what it was (thankfully not the transmission) I made an appointment to bring the car in. I dropped the car off and left the car with Rick. He was a pleasure to work with, called me throughout the day to let me know the status and when the car was finished. I arrived to pick up the car and not only had he fixed the issue but he washed and vacuumed the car. He took the time to show me the broken part and the replaced part and what was happening. I then asked about a broken emblem on her front grill, he hopped on the phone right there, got the cost of the part and asked if I would like to order it. I said sure because my wife has been bugging me to get it fixed. Rick called me when the part was in and said anytime I want to come down, drop by and they will install it. I had some time off during the day, so I called to see if they were available I didn't expect to be able to get in because it was such short notice. Rick said sure bring it in this afternoon and we will fit you in. I arrived, they took the car in immediately and replaced the emblem. The service is great, Rick is a friendly guy and a straight shooter. We own 2 Hondas and are so happy that we have found a shop that we can trust. We will be going to Top Shop from now on for all our work. read more

Love Top Shop! I'm bringing my third car in for service. Been in this place for 3 different cars in the last 3 months. What can I say? They do great work. I've been dreading getting a new starter and ignition switch but I have found someone I can totally trust. Rick walked me through everything as usual and I knew it was gonna cost me(no surprises). Glad to have my car back and starting like new. Thanks Top Shop! read more

I was also recommend to come to this shop by Frank from Frank & Paul's Auto Shop. My son's car died in the middle of the road on a Friday night. All the body shops were closed and I had to have it towed to get it out of traffic and the fire lane. After doing some research, I had it towed to Frank & Paul's due to their great Yelp ratings. On Monday I received a call from Frank that they were booked solid and wouldn't be able to work on the vehicle for quite some time. He recommend Rick from Top Shop Auto. After calling Rick, he said he could look into it if I could get the vehicle there. I advised him that the car was dead and would not start. He took the time to call take a battery to the vehicle and bring it back to his shop. AMAZING and completely above and beyond expectations!!!! Turns out it was the alternator and it also needed a new battery replacement. The shop was unbelievably clean & neat and the mechanics were very friendly and seemed genuinely pleased to be at work there. Rick was great communicating with me throughout the process. This is now our GOTO SHOP for any and all future vehicle issues. I would recommend them in a heartbeat. read more

Top Shop Auto - Top Shop from the parking lot. Very clean repair shop! - Auto Repair Near Me - Walnut Creek, California

Updated. 5 stars for sure. Completely fair, honest and trustworthy. If you loathe taking your car in, for even a simple oil change, fear not...Top Shop is as good as they come. You need to go up the stairs and enter on the freeway side, as they're up on the top and their doors face 24 (that little rhyme completely unintended, but I'll take it). read more

I'm not sure why Rick told me that it is best to part with my Ford due to the number one piston which he suspects was misfiring but claimed he could not diagnose the problem because they couldn't remove the spark plugs. Rick apparently stated that the spark plugs have been infused with the engine head, are completely stuck after attempting to remove them and that if they tried to remove them, they would break the spark plugs, which means I will have to replace the engine head, thus, costing me more money than what the car is actually worth. Rick charged me $140.00+ just to take a look at my car, which he admitted could not diagnose. I really slept uneasy that night. I really like my car and I have been through a lot with it. I did not want to give up on it so easily so, I went to another mechanic shop to get a second opinion. The following week I went into a mechanic shop in concord,but, did not tell them the problem. They said they'll charge me $90.00 to look at my car, attempt to diagnose the problem and if they can fix it, they will waive the $90.00 and, in turn, charge me for parts and labor. At the end of the following day, this shop was able to do the work and complete the tune up without any issues (replace spark plugs, coils, etc.). When I asked if it was difficult to remove the spark plugs, the mechanic replied, "Yes. We had to remove the other components that where in the way in order to get to the back spark plugs". My follow up question was, "Did you have a hard time unscrewing the plugs?" And the mechanic simply said "No", they all came right off." This mechanic also added that I could have done the tune up my self (DIY) and saved the money I spent to get it done. I was taken aback with his response. It appears that Rick mislead me into believing that my car was unsalvageable and I should get rid of it accordingly. I'm glad I did not heed Rick's advise. Although I considered the $140+ a lose on my part, I accepted it and moved on with my life. Sometimes you get bad advice from nice people, but, I know for a fact that I will never go to the Top Shop Auto ever again. P.S., I'm being nice in my review. The Holidays are coming up and I don't want to end the year with on bad note. I forgive Rick. Anyways, I hope Rick has a Merry Christmas and a Happy New Year. read more

WOW RICK! RICK RICK RICK! we got a second opinion from rick on some repairs that a dealership said we "NEEDED", boy are we glad we did that! We saved a BUNCH of money by going to Top Shop Auto! read more

Have brought both kid's Camrys and my wife's Dodge Grand Caravan here. Each time Rick has been fantastic about going over what was needed now and what we could put off. Never had an issue with the workmanship. They are value priced for work they do. THIS IS THE PLACE TO BRING YOUR AMERICAN OR JAPANESE CAR. I only wish they worked on German cars. read more

It's hard for me to write this because I really liked Rick. However, I placed my trust in him and his shop. Not only did my misplaced trust cost me close to $10,000, but my safety was put in jeopardy. I got a used car, it developed an oil leak. It's a Subaru, and in order to fix that, the entire engine had to be taken out- it cost close to $2800. The car would need to take us on a 3,000 mile driving trip later in the year. My partner is in a wheelchair and it was imperative that the car be able to make the trip safely and reliably. Rick said there would be no concerns if we were to drive all the way to Arizona. Ok, I felt good about that. The car went to the shop two more times to ensure it was up to the task of the Big trip- all systems go. Trip day finally arrives. First day was Nevada- an all-day drive. At around 2 pm of the second day into somewhere near the American River in Idaho, the "check engine light" flashes and goes away. Then a sound developed. About 20 min later, we see a rest stop out in nowhere and head there. Two feet before getting into the parking spot, the engine just stopped. At least it wasn't dark and we weren't stranded somewhere on the highway and needing to walk/wheel somewhere for help. The speed limit is 75mph. Well, you know what happened next was a frantic series of calls to find a tow truck, a garage to fix it and coordinating with them to be open so we can get the car checked in, the hotel, and possibly to change hotels - relying on strangers to help us survive this mess. What a nightmare. After all the calls, etc, it took 2 hours for the tow truck to eventually arrive because we were out in no-where. Luckily the shop arranged to have someone waiting for us there when we arrived because it would be closed by the time we get there, in another 1 1/2 hours. We also needed to get to a place to rent a car. The nice tow guy drove us with the car on a platform to the rental place at the local airport. Our hotel would be a 1/2 hour from the shop. We'd be stranded otherwise. We finally roll into the shop at 7:30 pm. BTW, the very nice tow guy knew exactly what was wrong with the car. The engine was completely dry, no oil. He had me start the engine- and as soon as he heard the knock, he told me to quickly turn it off. It turned out that it was a rod knock. Essentially, no oil means dead broken engine. The car needed an entirely different engine installed. That took one week since they had to call around the country for one, total cost $5300. The unintended additional costs of towing, rental car, additional days at the hotel, not being able to complete our trip as planned eventually cost me close to $10,000. When I relayed my experience to Rick, he was nonchalant and essentially said that these things happen. Needless to say, I am no longer a Top Shop customer. If possible, the rating would be NEGATIVE one billion stars. read more

My starter on my 08 Toyota Sequoia died Wednesday morning. I called Top Shop to see if they could fix it. They looked up the procedure, were honest and up front about the time it would take, gave me a price estimate for the part and estimated time they would receive (by next morning). For comparison sake I called local Toyota dealer to ask for an estimate and if they could do the repair. Their estimated time was the same as Top Shop but price was 50% more. As it turned out Top Shop was able to do the work in less time than originally quoted getting me back on the road the next day. (The job takes 5-7 hours to do based on the breakdown needed to get to the starter). I will definitely go back and refer friends! read more

Excellent quality, honest service. I started bringing my cars here two years ago. New to the area, I found this shop after searching yelp reviews. They have been nothing but professional. They let me know ahead of time what needs to be done, how much it will cost and when I can expect to have the work completed. I trust that when I bring my cars here that repairs will be done completely with quality and safety of utmost importance and that I won't be surprised with unnecessary or extra costs. read more

Thanks Rick! So happy to find a car guy I can trust! I went to get an oil change for my 2013 Chevy Cruze at my Chevy dealership. They told me I was due for $800.00 worth of maintenance. I looked at my schedule and discovered except for coolant service, that wasn't true. So I researched other shops; found Top Shop and scheduled an appointment for coolant service. Rick told me the coolant looked fine and could wait. I agreed to come in for my next oil change. I'm actually looking forward to the oil change because I know he'll look my car over and take good care of it. I never quite trusted the Chevy dealer. read more

I drive in the city a lot and my 2013 Hyundai Elantra started to give me trouble when I wanted to come to a complete stop going down hill. Back story (bad experience) - Not long ago, I had all four tires replaced as well as paid for a tune up at Big O Tires in Walnut Creek. I'm from LA so I didn't have a go-to up here yet. I was already paying way more than I could afford and they called me while they had my car saying that my REAR brake pads were in need of emergency replacement. I declined service. The same day I drove off with my car, I began hearing a very noticeable noise that hadn't been there before. A wheel bearing had broken. The very next day, my car wouldn't start and I had to call for a jump to drive it back. They said I need a battery replacement as well as "this, and that, and a couple grand later, blah blah blah". I paid only for the battery replacement and left a couple grand less wealthy (with both days combined) after paying for service on my car that had never given me a single problem until I decided to take it here. Positive experience! - Needless to say I was hesitant to bring my car to ANY mechanic after this because I already brought it to a place with a positive 4 star yelp rating. I was extra careful as I shopped around this time and found Frank and Paul's to be the best bet. They were booked on the days I wanted and referred me here to Top Shop. I was able to get a very affordable quote over the phone and dropped my car off at 6 am just three days later. They have envelopes outside and a slot in their front door for after hours drop offs. When I called around to other places, they ALL jumped to the rotor replacement conclusion. Not these guys! Only pads were their guess and that's all it ended up needing. And guess what? There was NOTHING wrong with my rear pads like Big O had stated. My front pads needed replacement but even they weren't at an emergency level. It's very relieving to find a place that offers honest service, without pressing me for a bunch of things I don't need (like I have money to waste). It never feels good to pay the bill, but as I was paying I was asked "military"? I have no idea how he guessed it but yes (maybe my USAA debit card?) - and turns out there's a 10 percent military discount! I got one without even asking if it's offered. I just had to show him my ID. Will come back for all my future mechanical needs. read more

Another positive experience this week after taking my GMC to Top Shop Auto for the past four years. Frank and his team were quickly able to identify the repairs needed, acquired the necessary parts, and completed the work in short order. As in prior service visits, they had to negotiate a parts supply chain that is already limited in 2001 model parts and very competitive due to low inventory in this Covid market. Their ability to innovate the right solutions is rare among other shops I have worked with. read more

This is the best auto repair shop! I appreciate being informed with out being talked down to. As a women most shops I have gone to have made me feel uncomfortable and I didn't trust that the work was done well. Rick is fantastic, he delivers great service at reasonable prices. I highly recommend Top Shop. read more

Needed to replace my struts/shocks and a few other small issues. It's not the first time I've brought my car in and they just do a great job, every time. This last time, in addition to the struts/shocks, they mentioned an additional service of polishing the headlights since they noticed mine were kinda fogged over. They quoted the price, but no pressure. I decided to do it as well as the main job. Well, the car is riding great, and the headlights look fantastic. What a difference. Thank you Top Shop! read more

Our first time here - we were referred by Frank and Paul's Auto Repair. After reading Yelp reviews and the recommendation we decided to take in our Murano. I wish I could give them 6 stars! They were amazing. We had a long list of items that needed to be repaired/looked at. I was nervous about cost, and nervous they would try to up sell on things that really didn't need repaired - they were fair on EVERYTHING, they were PROFESSIONAL, they had an AMAZING attitude, they did the job fast and were just very honest about the entire process. I will be going back for all my car maintenance and repair needs. Thank you so much Top Shop Auto! read more

I recently ran into some trouble with my insurance company after their "approved" auto shop incorrectly installed replacement parts in my hybrid. I took my car to Rick hoping to find someone who would be straight with me, because I have had negative experiences in the past with certain mechanics. Rick was incredibly responsive, knowledgeable and direct. He made every effort to communicate what was wrong with my car and explain why it had happened. In the end, I had to take my car to a different shop that my insurance would cover, but if I had any choice in the matter I would have stayed with Top Shop Auto. I will definitely be taking my car into Rick for any future maintenance, and you should too! read more

I was referred to this place by Frank and Paul's Auto Repair. My Honda sounded like it was on it last legs when I dropped my car off at about 11 on a Friday. I was worried because I know that they are closed on the weekends, and they seemed pretty busy. I got a call about 3:30 telling me what the problem was, and an estimate. I figured I would have to spend quite a bit for whatever it was, but it wasn't as high as one might expect from the dealership. They had to order a part and said that if they could get the part in, they would stay and finish it that day. Luckily for me, the part came in, and they stayed an extra hour making sure everything was working well with my car. I was so grateful, and my car sounds like it's brand new again! I will continue to come her whenever I need work on car. read more

Have been taking our old-ish Acuras to Rick at Top Shop for several years and cannot speak highly enough about his service and expertise. I have NEVER felt like we were being given the runaround or unsound advice, and he has never made fixes without consulting us first and giving his honest opinion about the urgency of the fix. I fear this is a dying breed as a business: a personal relationship with your mechanic, honest feedback about your vehicle and its condition, and no B.S. A rare gem! read more

I don't think I've ever met an auto repair owner like Rick before. These folks are the real deal. We had an ignition issue on a Ford Focus. Rick returned my phone message me to give me options. Then his team investigated and gave more options. Then they did work and Rick called again to explain what they did. Then he followed up to make sure we were 100% satisfied. He didn't need or ask for any review but I have to leave one. The auto repair business is better because of managers like him. He deserves 6 stars - go here if you need help. Honesty friendliness and high quality work. There is hope for all of us after all. read more

Five stars all the way and I'd give them 10 if I could. I needed brakes, a power steering pump, and routine service on my 11 year old Lexus. Now it runs like new and I'm a happy girl. Top Shop Auto has customer for life! read more

I was referred to Top Shop by my regular mechanic, as they weren't able to handle the particular issue. After work was completed I thought there was still a problem but Rick took the car back in and gave it a thorough going over to confirm there was no issue at no additional cost to me. They even took the liberty of replacing a burned out backup light free of charge and check my tire pressure, neither of which was related to my concern. That was a nice touch. I highly recommend Top Shop. read more

I took my son's Subaru in for a 60K mile service. Usually, I feel intimidated going into an auto shop, but not here. The office is clean, and the guys are very helpful, listening to what you need/want. They showed me the old parts, and pictures that helped illustrate what they'd done to the car. There was a small issue that required I take the car back for them to look at again, and it was just done--no excuses, no argument. I will be back! read more

We had some problems enroute to Alaska driving a '96 pathfinder. Rick was able to take us in on short notice and diagnose the issue. The staff was friendly and professional! I highly recommend this shop! read more

We've been customers at Top Shop for several years now and can say without a doubt that this is the best auto shop in the area. Top Shop is honest, reliable, and above all does quality work. We have three boys and those cars have been through a lot. Rick is wonderful to work with and gives you honest assessment of what needs to be done. They do the work and they do it the best. Customer for life. read more