Sorry but to be fair I can't give a great review…read more Guys in the front are very good at giving good customer care (friendly, explain issues and cooperative with schedules). But ... - after diagnostics I needed a Catalytic converter. Replacement for a 2015 GM subcompact cost $2,000 - Cost aside, I had to bring the vehicle back 3 times in the following 20 days because emission related errors kept popping up - most frustration was that one error was related to a new beak/gap in my exhaust piping (not there or seen during repair) I don't know how good they are with other repairs but I would look elsewhere for emission related issue.

DO NOT bring your car here. If you want to be overcharged and talked down to if you are a woman…read morethen this is your place. The owner is rude and doesn't check the work of his employees. They put in parts that fail so you have to come back here. I had the have gaskets replaced, they did it and they failed. When I went back they said yes they failed but the gasket cover failed and quoted me $400 and free labor. I needed a part installed, backtail light that they tried to order but ordered the wrong part after I waited an hour for the it. I ordered the correct part and asked if they could install it and I'd pay for labor. They quoted $175.00. When the car was done I thought $575 with tax, nope...$789. I said nope, but they said it is what it is. Long story short, this POS called my company I worked for to complain I hurt his feelings. You don't have to believe me but I work for an automotive company and this is not the place you want to bring your car.

My oil change and tire rotation was super speedy and even though there were cars ahead of me I was…read moreout in about 35 minutes. The staff was super friendly and helpful. The only thing I was not used to is that they usually go over cost before starting the service and this location did not do that so it was $145 which I wasn't necessarily anticipating. Overall happy with service though!

Professional, knowledgeable, and reliable. Recommendations are true their word. Look at the high…read moremarks they have. There's a reason! Well, actually MANY reasons.

Carl Duke was recommended by the oil change guy. After looking them up in Yelp, I made an…read moreappointment. Absolutely fantastic crew. Got me in and out in a day with a lot of preventative maintenance items to take care of. Honestly, they could have taken me for additional items but let me know what I didn't need as well as when the next items were due. Car runs great and super pleased with Carl Duke. I even asked if they work on cars that are not Volvos. Sadly, no. I will definitely go back. Highly recommend.

I have been bringing my Volvos here since 1986, and honestly Carl Duke is good reason to buy a…read moreVolvo. Honest, reasonable, dependable, and just plain good people.

I am not a keyboard warrior but after several emails and phone calls with no results, Ken Barff…read moreFort Collins "Service" has brought me to this point. At first, it was all good. My charging port hatch on my electric car broke and would not close. I went in to the dealership to show them the issue and schedule service. They told me they could get me a loaner car, order the part, and have me fixed up the following week. Perfect! On that scheduled day, I took the morning off of work and showed up for my appointment. I was checked in and asked to wait in the waiting room for my loaner car. After waiting about 15 minutes, the associate came out and told me that not only did they not have a loaner car for me, but the part was never ordered. That is frustrating and disappointing, but things happen. I was told they would order the part and call me for service the next week. After not hearing any communication for the next couple of weeks, I emailed twice through their website form with absolutely no response. I then tried calling. I called on 6/17 and was put on hold, then hung up on. I called again and the same thing happened. Again, giving the benefit of doubt, I waited until the next day to call again. No one in parts or service seems to know what is going on at this point. I am back to square one. Here I am 3 weeks later, driving around with tape all over my 2023 car and absolutely no communication or help. Where is the customer service? Where is the initiative to help out a customer that switched from Subaru to Ford and purchased from Ken Barff. After reading other low reviews, I am getting the true sense of KGF. And no, Gary, I don't want your generic response for other low reviews. I want you to call me to explain what is going on. I am throwing you plenty of olive branches here. I am in customer service myself and all customers want is communication and culpability. Do better.

Nothing but headaches from Ken Garff Fort Collins. Consistently they have failed to do what they…read moresaid they would do. Not getting into specifics here. They once tried to charge me $900+ for work they didn't do. Sales and finance staff seem ok. Their service & parts departments have been a nightmare to work with. My most recent experience will be the last time I deal with them. If you're in Fort Collins, just make the trip to Loveland Ford it's worth it.

I was recommended Fort Collins 4x4 by many locals as well and tire companies in the northern…read moreColorado area. I knew nothing about lifting a truck and after 1 visit they took the time to walk me through every part of the truck that was being replaced and how it works. Highly recommend for all your off-roading needs, will definitely be going back.

Cannot say enough good things about this company. The oil filter housing went out on our 2016 Jeep…read moreWrangler. Trying to cut corners, we purchased the part from Amazon and brought it to FC4x4 to fix. Part ended up being defective. After diagnosing as the issue, they were able to provide us with the part, along with replacing (sadly again) at a great rate. We will not bring our Jeep anywhere else, they've made us customers for life. Gin in the office is great, Austin is the mechanic we worked with, incredibly knowledgeable and honest.

I can't speak for issues others have, but have been to this location several times (most recently…read moretoday). The value I find is the tire prices are fair and slightly flexible. I don't haggle, but they seem interested in giving you a good deal. Another thing I appreciate is they are working people schedule friendly. I've come in late in the evening and had a headlight replaced and been able to come in on a Sunday (my only day off when others are closed) to have the majority of my work done. The lobby is clean and they have a phone charging station for anything you might have (photo attached). The guys taking my work order are always nice and helpful in getting exactly what I need done conveyed to the service technicians. Some of the prices are slightly higher than other places, but in my case, I trust these guys and am paying for the peace of mind knowing my truck will be fixed and paying for the convenience of them being open around my tight schedule.

This place is fantastic compared to small local auto shops in Fort Collins. Shawn was very helpful…read moreand made sure my car got the best care for the best price. A great establishment if you like professionalism and top tier auto care.

Stay away from brandon dodge took my truck in for recall repair before i took it in my truck had no…read morewarming lights on when i picked up and drove not even a mile and engine light came om . Made appt for them to jomor repair they wanted to charge me 225.00 dollats just to look at there imcompetance. Beware stay away i will let everybody i kmow dont do business with these people. Jamed

Very disappointing and honestly dishonest experience with Brandon Dodge Chrysler Jeep Ram in…read moreLoveland, Colorado. I inquired about a 2025 RAM listed on CarFax and confirmed the vehicle was available. We agreed I would purchase it the next day. They sent over a contract that included an undisclosed dealer add-on (a pretty sneaky move), but despite that, I simply asked for a corrected contract reflecting the agreed price and fees. I did not negotiate the price or their high doc fees and was told a revised contract would be sent within an hour. Based on that, I secured financing and prepared to sign and send a down payment in good faith. Instead, I received a call saying they had sold the truck to someone who walked into the dealership. I spent hours acting in good faith to complete the purchase, only to learn that an active deal and a ready buyer apparently mean very little here. Buyer beware.