-Hardware Hawaii, the contractors choice but you can still come if you are not a contractor…read more -Always friendly staff who are able to come and try help you for whatever you need. -I had a hard time trying to locate a missing halogen blub but Hardware Hawaii was able to help me and I was able to grab a few more Employee tried to recruit me to an MLM, but I politely declined but I didn't say anything because I know times is hard out here in Hawaii.

Recently I visited the Kailua and Kapolei Hardware Hawaii stores. Both stores the employees are…read moregreat!! They greet you as they all pass by and ask if they can help you find what you are looking for and go out of their way to make sure you are happy! There was a fishing reel that I wanted and it appeared Kailua store sold the last one so I decided to head out to Kapolei the next day. There was a sales associate named Chels who greeted us as we entered the store and helped us. When she could not find the reel because they were all sold out, she asked Kiana to help us. Kiana told me that they do not have any but will check Kailua. I told Kiana that I was there yesterday and they don't have any. Kiana called Kailua and asked them to do a visual and Kailua found that there were 3. Kiana asked Kailua store to hold one for me to pick up. I went to Kailua and bought 2 reels when I was intending to buy only one. I also bought a folding cot at the Kapolei store. When I picked up my reels at customer service in Kailua, I saw that they had a zippo lighter for sale. My son told me his zippo lighter required a special lighter fluid. The nice women in customer service told me it doesn't really have to be Zippo and I could use Ronson so I bought a can of Ronson and a torch lighter at Customer Service. I am leaving this review because of the excellent customer service at both stores and the great hardworking employees that go out of their way to help you. They are professional, knowledgable, and friendly. Kiana and Chels really made me happy and this review is mainly for them and the customer sevice sales associates in customer service at the Kailua Store.

I didn't buy anything today. This review is based on an associate name Mikaylah who really went…read moreabove and beyond to help me look for these clearance coolers I found on the Home Depot app. I rushed all the way from Waikiki to Kapolei because I found these Igloo Polar 120qt coolers on clearance for $27. When I got to the store she saw me and asked if i needed assistance. I showed her my screenshot. We looked in the section where it would be. Then we looked in the clearance section and it wasn't there. And then we looked in the last known place on her zebra where it was last and the date said Dec 28z The inventory was wrong and it said Negative two but in my app it said six in stock. So I really drove there for nothing. I just wanted to praise Makaylah on her customer sevice and attitude even though I walked out empty handed. Disappointed on the accuracy of the app.

This is a solid Home Depot. I have visited the tool rental counter a few times already and its been…read morea great experience every time. They know what tool I need, always check to make sure its working and show me how if I dont know and set me on my way with enough gas/oil in order to get the job done with an easy check-in process to return the equipment. One of the employees in the store "Newton" is a straight G knows all about what he needs to do, knows to man various stations and helped me out a few times.

They have a great selection to help with almost anything. From gardening, home repairs, new builds…read moreor just projects. The staff is very friendly and knowledgeable. I can usually find some hard to find parts here. If there is a complaint it would be checking out. Sometimes they can be slow and for some reason they've taken a while to request help at the check out.

Shop local, and support local when you can!…read more Whenever I need to do something around the house, and need some sort of hardware supplies, I normally like to give my business to a local company, as we should help local businesses stay afloat, as they provide jobs & support within the local community. City Mill is my hardware store of choice! Now don't get me wrong..........I do shop at Home Depot & Lowes at times when I am looking for something that City Mill doesn't carry, or if I am on da cheap where I wanna save a few bucks! Lol! I was working in Ewa Beach this past week, and I remembered I needed to buy something, as I was fixing something on our garage. Luckily, City Mill was in the same shopping complex on where I was working, so I decided to pop on in to check it out! Located at the Laulani Village Shopping Center, you'll find City Mill towards the opposite end of the mall (from Safeway) as the store is just next door from Petco. Like any hardware store, you'll probably find whatever you need here for home improvement, and I even saw that they carried some pet supply items, too! Got what I came here for, and I even noticed their prices for the item I was looking for was even cheaper (lower) than Home Depot, or Walmart! Shop local, and support local whenever you can my friends!

Ultimate craft spot…read more.. Since forever I like to do craft and with places like Lowe's it's taken to the next level that I couldn't imagine like my Dremel...as I used to go to my secret spot to find shells I do use them for various project that requires for me to drill holes into them and some craft places do have drills but it's for basic simple items not the hard and sometimes thick shells we have here in Hawai'i. They do have an app that really helps me to find what I'm looking for without driving to multiple locations or asking customer service to check for me is the convenience that's more than amazing. On this visit they did have an item that I've been searching for quite awhile that only they have and had it in stock...thankfully and if it's that important I'd recommend that you do purchase them online for a store pick up which is completely free and does secure the items as well. This Waikele Shopping location is nice as they lots and lots of free parking which is just steps away from their doors though is massive but the staff is very helpful and friendly that has me getting on my way just as fast as I ordered it. Thank you!

Went in today with my husband to exchange greenworks electric power washer 2500 due to the machine…read morehaving defective parts. We bought it 1 week ago and figured exchanging it due to defects should not be a problem. We brought the item back at went to returns and exchanges customer service. We were greeted and told it would be faster if we take ourselves and grab the new item then come back to do the exchange. We did that, then were told at the register by the same worker, that the item was not eligible for an exchange due to it not being purchased and returned within 48 HOURS. We bought it 1 week ago, brought it back in original packaging and with the receipt. What's the issue?? She called her manager MARIA to assist and possible get an override. We waited some time for MARIA to show up, and at this point we had a long line behind us. When MARIA showed up, she disregarded the customer in line including myself and husband. She spoke very disrespectfully to the other worker and asked if she could use a register. Which then she logged on and said "what's wrong with this one" in a rude tone. She did not help assist, and visibly looked like she hated her job and did not want to be there. In my opinion? You can leave sis. Don't show up to work in customer service everyday if you obviously hate your job. We were told we need to go through the manufacturer themselves and get the "approval" before we can come back and get our item reissued. This is bullshit lol and the workers here are a legitimate joke. For future customers? I would stick to city mill and Home Depot. You'll get top of the line service at other companies with the same quality of product.

The Auntie's and Unkos at this location have lots of gas. Sometimes they don't have enough gas, but…read moreusually when that happens a truck comes by and when it leaves they have gas again. Very gassy location.

Great place to buy welding material and other construction material. Vito and Devin are great.read more

Knowledgeable and excellent pricing! Staff took one look at…read morewhat I needed and came back with everything I needed!

Whew!! Customer Service I would give them a ZERO star if I…read morecould. Kindly asked for some assistance with a part...and responded with a belittle attitude, not giving the time of day. RUDE!!!! Who wants to be treated with a bad attitude and poor customer service. Never again coming back. I will drive or fly anywhere else, but here.

Above and beyond service by Alleinijah. A couple days prior, we stopped by to have some indoor…read morepaint matched. We tried it, wasn't a good match, brought it back to see if we could do it again. Alleinijah ran a couple of close colors for us, showed us a couple of tricks (holding up samples against white paper in the sunlight) to help identify the closest match, and we rolled with it. Even more appreciated is she was able to exchange the previous sample! This was just simply great; y'all earned a loyal customer.

Awesome customer service!!! I came here looking for a specific color of paint that was featured on…read morea HGTV show. The other hardware stores did not carry Sherwin-Williams paint and I found out that there was a S-W Paint Store in Kapolei. This store is tucked away in the Kalaeloa Industrial Center of Kapolei and next to a Bikram Yoga Studio. All I had were the names of the colors and was easily overwhelmed trying to find the particular paint swatch. I figured it would be easier to ask CASEY (the only employee in the store at that time) to help me find it. He took down the names and quickly tracked them down and gave me the paint "swatches" in a very quick manner! No waiting at all! He was so thorough and courteous! I even had him looking for a color that I was certain was a Sherwin-Williams brand only to find out that it was a Benjamin Moore product. When asking about how effective those apps are that give you an idea of how a color will look in your room is he informed me that colors change throughout the day, depending on how the sun or lack of it hits a room and hence, that app is probably not the best way to decide on a paint color. He suggested buying the smallest size paint and having them tint it to my specifics (the paint was only $7-8.00 a can) and then applying that color onto the wall in a medium size patch and see how I liked it at different times of the day. Great advice!! I made the "mistake" of painting a wall in my house three years ago without a sample paint and I haven't been happy with it since then. Hubby isn't thrilled either since I'm asking him to re-paint that wall again. Either that or go with one of Sherwin-Williams's preferred contractors (listed in their showroom). Either way, I'm pretty sure I've narrowed down my color choice down to 3-4 colors and I'm a ba-zillion percent sure that THAT is the right color. Again, SUPER GREAT customer service from Casey!!

If you like Hilti products, they recently moved from their Kalihi Dillingham location to Kapolei in…read morethe industrial park area.

Store closes early , Called several times during posted normal hours only Voice Mail , tried to…read moreSTOP by at 10 minutes before closing, doors locked...... bad if you traveling from Waikīkī only to Find out store closed beforethe posted time

Mele, Ed and Antonio were very friendly and helpful. They were courteous and always smiling. They…read moreanswered all my questions and the prices were great! Highly recommended locally owned business. Thank you!

From the owner: We specialize in selling "Concrete Technology" and consultations to ready-mix companies, engineers,…read moreand homeowners. Some of the products we stock are ad-mixture, horizontal/vertical concrete repair, and decorative concrete.

I got amazing help from Adam who was a one man show who seemed extremely busy. He was friendly and…read morehelped me pick the right weed eater for my yard. I had so many questions yet he answered all of them. Would highly recommend Aloha power equipment. Go see Adam! Thank you Jason Tsue

Customer service sucks , no personality , prices are high, and did I mention poor customer service…read more. They act like they doing you a favor .