Easiest car transaction we ever experienced Ask for Jerry! Gave us a full review of car, great service, and excellent admin support at dealership. read more

Do not buy from here!!!! I bought a 2013 Dodge Ram 1500 back in July of 2013. The salesman was not at all knowledgeable to anything on lot what so ever. I got all of my information and detail from my step dad, who is a dodge salesman back in Michigan. The paperwork took almost 3 hours to complete. And during that time they were supposed to get the truck into the garage to check it out as it had just been pulled off the truck. When the paperwork was done, the truck wasn't ready. Was told to come back the next day and it would be ready when I got there. Came in the next day at noon to get it, and had to wait over 3 hours for the truck because it wasn't done. After I left with the truck, 2 hours later, the finance department calls and says I filled out the paperwork wrong and have to come back to redo everything. After I spent 3 hours sitting at the dealership that day. Never had too much issue with the service department however. Minus the wait times. Fast forward to May of 2015, I traded in the truck for a new car. I went in 3 times to get my refunds on the warranty and gap insurance that they ripped me off on. They give me the run around. And finally after 2 months, someone tells about paperwork I had to fill out that no one told me about previously. So I fill out the paperwork submit it. I was told I'd have the warranty refund back in a week which took 4 weeks. And they would rush my gap insurance refund which I still have not gotten and it has been over 5 weeks. Which is at least $2000 refund they are probably trying to keep. Now no one will return my calls. read more

If you enjoy bad attitude and awful customer service, then come on down to Towbin Dodge where they'll treat you like crap.... except for when you want to buy a new vehicle. Once they sell you, good luck ever getting some quality help. When you call in for parts, service or warranty, you'll be graciously transferred to a voicemail box. Once you leave your contact info, they will constantly send you messages (text, calls and emails) about more deals to buy new vehicles. Want to make a service appointment? Leave a message and someone will eventually get back to you. Want to call about parts? Leave a voicemail and someone will eventually get back to you. Want to inquire about recall notices you received? Leave a voicemail and someone will eventually get back to you. WANT TO BUY A NEW TRUCK... PLEASE HOLD SO WE CAN GET SOMEONE TO HELP YOU RIGHT AWAY. Save yourself the grief and buy ANYWHERE else. read more

Benjamin Rosas was extremely helpful & knowledgable. We were able to work everything in our deal that we needed and wanted. He wasn't the typical pushy car salesman that I dread. He made the purchasing of a vehicle a pleasant experience. read more

*****UPDATE***** Got a call and reply to my comment on here from their "Director of Customer Service". He was all nice for the first two interactions but he hasn't returned my text or calls for about a week now. He asked me to take this down and I did but they obviously don't really care and its all a facade. Also, just checked my credit status and it shows that they did a "hard inquiry". I had originally asked if it would be a "soft inquiry" and they said yes. So here is my review back up again. ZERO STARS - LIES LIES LIES My sales guy was Jimmy Johnson. Worst Customer Service and car buying experience of my life. Ok where to start... I came in to see 2001 Nissan Frontier 2WD with 55k miles that was posted on valleyautomall.com. 1. Took me to see other cars other than the car that I wanted. After I told them no on a few cars they finally took me to see the Frontier. 2. The Frontier, listed online with a price, HADN'T BEEN CHECKED OR CLEANED AT ALL and they are listing it online already just to get you in the door. 3. Started talking numbers on the car and I made a reasonable offer and willing to negotiate more but JIMMY JOHNSON kept BS'ing me. 4. Here are a list of things he said: (in reading this make note he told me "I am not a mechanic I am a salesman") Brakes cost $1,000.00 to get done - then recanted and said $500 after I told him how much it actually costs (this is still way to high for at dealer costs. Sounds generous on the high end for a customer going to a dealer) Tires replaced cost $1,000.00... Seriously? A 2001 Frontier stock tires, which if a dealer sells a used car and is certified used they have to put the stock tires and rims on. From my understanding. Someone correct me if I am wrong. Either way no way are they going to put on tires that expensive nor does it cost that much for at dealer costs. He told me that they took the ad offline and was going to sell this car for 12K!!!! Granted low miles but a 2001 truck that is not even 4x4?! please. I feel bad for any dupe that will buy this truck from them at this price. He then ran my credit, I was already financed BTW I humored him, and they tacked on a "GPS" tracking system fee. This is where is was caught in another LIE. He told us it was for our benefit and that they had to put them on all their cars and that all dealerships had to do this. That is utter BS. Banks require the GPS tracking system for the risk buyers. Which, I can happily say, my credit is not that bad. This dealership has a reputation of poor service and unethical business practices. Never again will I got to this dealership or recommend it. His supervisor seemed alright but I didn't get to interact much with him. If you know anything about cars and you want to experience the epitome of a "used car salesman" experience go see Jimmy Johnson at Towbin Dodge and have a few laughs. If you don't have much experience STAY AWAY. This is all my own experience. I had two other people there with me to verify this. But you can make your own decision. read more

I had the misfortune of dealing with the worst car salesman you can think of. No one cares to respect you or your money. The disrespect is unbelievable especially if you are coming in with an honest intention of buying a car. The manager is great but they have a bad salesman who has no business selling cars. Very unprofessional and stupid to find people like that at a dealership. I was involved in an accident and the last thing i need is to be treated so low. Congratulations Towbin on losing a potential sale. Piece of shit salesman can keep his job you guys won't win my business with people like that. read more

Can I give a NEGATIVE FIVE STARS? If you're in the market for a new car, buy it from anywhere other than a Towbin Automotive dealer. They're the absolute worst. We spent almost $40,000 here, and I've never been treated worse... it's like they're not even human. The sales process was painful, the delivery experience was a cluster f*ck, and in every interaction since, they've been rude, condescending, and unwilling to accommodate the simplest of requests. I hate very few people, but everyone here is on the list. Suck it, Towbin! read more

I can't offer a good review for this place. Blue (Blue Genie) is too much of a salesman if you know what I mean. Instead of focusing on what my needs and wants were, he was more concerned about just getting the sale. He was very pushy and aggressive. You can certainly try to ask for another salesman, but in the end, he'll be the one to hold the gun to your head. I'm sorry, I meant, put the pen in your hand. I will tell you what dealership I was happy with though... Findlay Cadillac: no pressure sales and it was all about what I wanted. read more

Overall ok experience. 2 complaints: 1- I was misinformed about a financing detail. Not that big of a deal UNTIL I requested the sales person (Melissa) and the person that gave her that information (Tim Harris) come to the finance office to explain the mistake. Melissa was very apologetic but Tim acted like he could care less, and "what was the big deal". He walked out of the room taking no responsibility for his misinformation. His title on the Tobin website is Internet Director so I hope he reads this review... TIM-these 2are for you and your attitude too. 2- very minor but gross...The children's play area is disgusting. If it was a restaurant-it'd be shut down! Ick!! We would like to thank Melissa for her professionalism. I recommend her:). read more

Horrible service! Service/repair department doesn't know how long repairs will take but you want me to just drop my car like I have all day to kill... no. Then I come in to check the engine light.. you charge me $150 just to tell me what the reading is! Won't be back! read more

100% guaranteed buyer remorse in the 1st 3 months. They have 100 plus NOT recommended reviews on yelp. Their service department is like a circus; full of clowns. They use a synthetic blend oil on new Dodge Cars. To avoid all this, try this. Never hit the gong or sign any paperwork before you know your APR% and numbers of months for payments. Should this change in the back financing office, just walk out. They're quite sweet until you sign the paperwork. Better yet, avoid any Towbin dealership. I guarantee you their 4th of July weekend $ales are more about exaggerated discounts. Once you do the math, it's a major loss in the end. read more

Updated Review (see original review below): Not to take anything away from the two employees we worked with as stated in the original review, we are very upset with this place. Having tier 1 credit we knew we could get a good rate by just going through the dealership. We were pre approved for a certain rate the day we bought the truck that we were sort of ok with but signed because it was where we wanted to be. Something that has never happened to me before in buying a vehicle they called 5 days later saying the bank didn't approve of us for the rate, and they gave me a higher rate! I believe the $$$ guys up front lied to me...like they just guessed at what rate I could get, and then made a "deal" knowing if I had the truck I would not want to return it when the rate was changed later! In return I basically told them to tell their bank to F off and give me as much time to find a better loan. We ended up with a way better loan! Now looking through the Yelp reviews and other reviews online, it seems like this crap happens a lot. You may find a good $ on a vehicle but I suggest you use your own bank. Also, if you buy a lifted truck from here be sure they calibrate the speedometer unlike they did with us. That is something they should do so you don't end up finding out the hard way by the highway patrol (that was a whole other hassle they ended up fixing). Also they ended up forgetting about the green slip so we can register. We had to call them after we believed that they did forget and that was a couple days before our temp plate was about to expire. Very frustrating experience. Basically two stars is for the truck and our sales associate. Without them this would be a one or zero star review. Original Review: We just purchased a 2016 Ram 2500 Chopper Edition and we had a decent experience. We believe we got a great deal while the customer service was above average. Our sale associate was Vanessa Berry. For being fairly new to the dealership she was patient and helpful. Shoutout to Jeff Winston in finance for being a cool guy and making the remaining portion of the buying experience good. read more

Typical pushy salesman dealership. A couple months ago with my 2003 Honda Element and looking to trade it in for something cheaper to potentially have a lower monthly payment. I was paying $330 a month for the Element. Saw an add on their website for a Nissan Versa. Instead of showing me what my payments would be like if I traded in my Element for the Versa they showed me what my payments would be like for a brand new 2015 Dodge Dart. I kept telling them that the payments were going to be too high. They held onto my Honda Element keys making me feel as if I was never going to get them back. After the salesman had a difficult time convincing me here comes the pushy manager. Kept telling me I could afford it. I told them I wanted to explore my options and I might come back. Manager says "what's going to make you come back?" Ended up signing on the dotted line. No one ever told me if I didn't like the car that I would have a chance to give it back and get my old car back. Its been months now so I'm probably stuck with it. This car has most certainly depreciated in value since I got it. On top of all of this there was a dent on the car at the time of purchase and they assured me that someone would contact me to fix it. Haven't been contacted once. If I could give zero stars I would. read more

This place is an absolute joke. They herd you in to see what kind of financing you can get approved for before you even look at any vehicles, their sales people have little knowledge of their inventory, and they are pushy and rude. We came to look at a Grand Caravan they had in stock online, and the people on the floor had no idea it was even there. Of course, before they even let us look at the van they worked on finances. Once we decided to buy we explained that we would be in a hurry, and if we went and got something to eat they would have it ready. They didn't, and it took another 2 hours to complete. My favorite part was that the tank was on E, and they weren't going to put any gas in it, but the sales guy "talked to the manager" and they put a little bit in. I've never been to a dealership that doesn't give you a full tank of gas upon purchase. The next day (Sunday) I noticed a dime sized crack in the windshield, that I did not notice the night before because it was dark. We contacted them Monday about it, and we were told to come in. First the sales guy basically tried to say it was us that caused, saying that the detail department didn't see it when they removed the sticker (that didn't exist, all the stickers and info were on the side window), then the manager was like "oh you didn't notice it?" So they agreed to fix it, but I had to come back another day. First time I came to get it fixed they decided the entire windshield needed to be replaced and I had to come back. Second time they said I missed my appointment, and that the technician was no longer there, even though I was told I could come any time that day. It was finally fixed the fourth time, but it was an atrocious wait time for a relatively easy fix. Stay away. Buying here was a very expensive stressful, and time consuming mistake. read more

Just purchased my leased vehicle and Abdul and Tiny made the process so smooth, easy and timely. Will definitely come back and see them when it's time to purchase a new vehicle. read more

3 years later and I'm still upset with this car. I owe $12000 on it and have put so much money on it replacing everything on this car, such as ball and joints, brakes, I've replaced my tires like every year. The suspension is horrible. I've gotten alignments like I don't know how many times. Other auto shops are telling me that I need to fix the control arm, but after my bad experience here and everything I've so far fixed on this car that was sold to me, I don't know who or what to trust anymore. My 08 dodge magnum was worth 8k at the time to trade in and I received an ad, I should have never listened to that ad because now the car that was sold to me (Lincoln zephyr 06) is worth about 3k and I owe 12k on it. Worst decision of my life. I truly feel this car is such a lemon car. read more

Arrived for my 7:15 AM appointment for my 2015 Dodge Dart SXT due to multiple issues & I've only had it for about 6 months. It's been over 7 hours & my car is still chilling outside in the parking lot waiting to be worked on. As soon as I arrived, the service advisor Cesar kept trying to convince me to leave my vehicle here & just get a rental. I made the earliest appointment possible, hoping that it would be fixed & ready to go by the end of today. I know it may take longer to have the issue fixed, which is understandable. Except, it's been here for over 7 hours without even being looked at! read more

Towbin Dodge Ram - Arrived for my 7:15 AM appointment with the hopes of having my car fixed & ready to go before the end of today. - Auto Repair Near Me - Henderson, Nevada

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Horrible customer service. They didn't want to replace the batteries on a 2014 Dodge 3500. It hasn't been 1 1/2 since I bought this $60,000 truck. Not only that but they didn't even want to check them to see if they were bad or not. They just send me on my way. Last time I got my oil change there they left oil on the top of the engine plastic, not to mention they over filled the antifreeze which ended up spilling all over the engine. Bad service all around! I am not ever buying a car or truck here again, and you shouldn't either. I would give them 0 stars but that's not an option. read more

We got our silver 2018 Dodge Challenger. We love it. Frank was the guy who helped us. He was awesome. Very friendly and always kept in touch with us when we had more questions. We left the lot at 23 miles. We love our car and this place treats you like family especially Frank and he was awesome for that. We will be getting our next car from here. I definitely recommend this place if you want a brand new car. And ask for Frank . You will not be disappointed. read more

Towbin Dodge Ram - Auto Repair Near Me - Henderson, Nevada

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Best experience! These guys were straight forward. Best every dealer in town on my trade in. Very simple process going through numbers. They even delivered my new truck to me!!! I have already recommended them a few friends. I have no complaints about anything 10/10! read more

I have lived in Vegas for the last 14 years. I'm a huge Dodge, Ram fan. In those 14 years I've bought 2 cars from Dodge 215, 1 from Chapman, 1 from Sahara and 1 from Prestige. Literally I have been to Towbin no less than 6 times in the last 14 years and have never made a deal. They have the highest prices and worst deals on trades. That's a fact I'm even very easy to make a deal with as I get a work allowance monthly for cars. I usually after going to Towbin make a deal at the other dealers the next day. Most dealers won't let you walk out this place could really care less. read more

If you want high pressure, then this is your place. I went in just to get an idea of what the prices would be and they quoted me $2,000 above their price on the internet. When I tried to leave they lowered the price. I couldn't leave because they still had my keys to do the "appraisal" on my trade in (never did because they couldn't offer more than Carmax). read more

I had a wonderful sales lady Melissa Maldonado When I tell you this was the most simple, non exhausting,straight to the point experience I've ever had it was definitely that!!! I didn't get shown anything out of my range nor pressured to come up with more money down! I would say if you are looking to buy definitely ask for Melissa Maldonado because she makes it happen & without all the sales pitches that I'm use too. Oh might I add also she even took the time after the sale to set up my phone and gadgets to my car something she didn't have to do because the sale was already done!!! I think things like that shows she has a true passion for what she does and stands by her words!!! I was told I would get a full tank of gas and I did my!!!! Last week don had different sales person & he didn't get the full tank the new salesmen lied so I say again it's the little things that stand out for me & that's why I will only buy from her for now on read more

Best experience I ever had. BAKTASH RAZMAL is the Man. I love my 2021 RAM 3500. Thank YOU Razmal.

Just moved to town. Took my Mopar 13 Dart in to figure out what my previous SoCal Dodge dealer didn't correct after having my car for 1 month and it still leaks oil enough to saturate the under carriage covering. Drop my car off at 8:30am, picked the car up at 3pm. Found oil line wasn't installed. Service was great. Ask for Freddy!!! I'll continue to drive 30+ miles for their service. Thanks!! read more

To start with, I would objectively advise that anyone interested in purchasing a vehicle should avoid doing business with Towbin at all costs. We went in and as it turns out, they are snakes...which isn't too surprising but the people at this dealer are particularly bad. For example, when it came down to it, we did not get our disability rebate. I am permanently disabled. How is it that now, when I want to purchase a vehicle I do not get the rebate, but on the phone, when we are discussing the vehicle I do get the rebate? We were told the vehicle had particular features that I asked about. The evening that we left, when I was digging through the menu, it turns out the vehicle did not have any of the features I was told that it did have. In fact, it is the base trim of the model we got and that is not what we signed up for. The next day, I saw our credit being hit all day for about a week, or more via Credit Karma. This was because Chrysler did not purchase the loan. This was a blessing - we were going to give their base trim back and take our trade back. However, when I attempted to do this, the staff became aggressive and hostile. The sales manager, Jason, even thought it was professional to swear at me and tell me to pound sand, mumbling that I can, "F*** myself," under his breath as he walked away. He wasn't even able to look me in the eye. All he managed to do was mumble and be passive aggressive while he buried his face in his phone. When I told him the loan wasn't even bought, he couldn't get his words out - he just fumbled. Then he told me to pound sand as he walked away with his face still buried in his phone. Finance, including the manager continually attempted to negotiate with me. They continued to ask how to keep me in the car - this means, the loan was not purchased. They offered to pay registration, they changed the interest rates, and they even changed the price of the car so much you could of purchased a Fiat 500 Abarth with how much they wiggled on the price. I told them if they can move the price that much, then there is no reason they cannot move the price to get us in the vehicle that we want with the features that we want. This is when they fumbled on their words again and walked away. This argumentative circle repeated until I left. They offered to pay the registration as well to, "Keep me in the car." To which I replied, "We do not want the car or these terms." The next day, on the phone, finance had negotiated a price, payment, and loan terms with me. Because of the nature of our work, we are not able to simply run down to the dealer when it's convenient for them. We advised them when we would be able to get there. Once we did get there, we let finance know. Finance told us that they had a quick deal coming in and it would be just a minute. Four hours later, after we had repeatedly seen finance, we asked them what's going on and told them that we don't have time for this - we have to be on shift at 04:00 AM and it was now past 09:00 PM. This is when finance advised us that we didn't get in quick enough so they pulled the loan jacket and, "Forced" the deal through. How can you force a deal through that previously and recently wasn't bought? When we were first in finance, finance said it's possible would could have to come in to resign. We asked, if this is the case what are our options. Finance advised us it was up to us what we wanted to do. If we want to stay in the car we sign. If we want to unwind the deal it will be unwound. When it comes down to it, when their loans are not purchased and the customer can unwind the deal, this dealer goes through great lengths to attempt to bully you into their bad deals. This dealer also applies Polysteel to their inventory. Both the factory paint and the polysteel are under a 3 year warranty. We left the dealer at just before midnight. The next day, in the light, I saw that the clear coat on the passenger side of the hood was flowering and cloudy. I have attempted to have the dealer fix this for two weeks. They either ignore me or give me the run around. I have tried on several occasions now to physically go into the dealer and get this fixed. Service tells me to talk to the sales manager (this is the Jason, the one that fumbles when he's confronted and tells you to pound sand), sales tells me to talk to Brenda, the sales person. Brenda acknowledged me and instead of dealing with her customer she chose to avoid me and attempt to make other sales. The internet sales manager told me to drive the vehicle into service. Service told me to take the vehicle back over to customer parking and speak to...Brenda. I took the vehicle back over to customer parking and attempted to contact my sales person, again. After four hours of this, I left. I sent a text to the internet sales manager asking when they are going to stop giving me the run around and fix the issue. It is still not fixed. read more

Towbin Dodge has recently (and finally) responded to the Better Business Bureau complaint I have filed against them. This is one of many complaints by people who do not know each other. Towbin Dodge's response to the damage that they caused to my brand new vehicle, which includes, but is not limited to Towbin Dodge crashing my vehicle, then not replacing the crossmember that they bent nor the air dam that the broke, is, wait for it..."Once the customer drops the vehicle off, Towbin Dodge is not responsible for damage." This is what customers have to look forward to. A dealership that will damage your new vehicle and then after coming up with every excuse in the book, they will come back and tell the Better Business Bureau that they aren't responsible for the damage that they caused...just because. They have also stated, "They believe FCA has reached out to me." No they don't. This is another lie; another tactic using deception. FCA has not reached out to me. FCA gets their information from Towbin Dodge, who lies in an attempt to cover for themselves. Then they lie about that. And about that. And about that. You see where this is going... This is in addition to the cars electronics never actually working. This is in addition to the transmission crunching from band-new-off-the-show-room-floor. This is in addition to Towbin Dodge sharing my personal information with other customers then attempting to lie by saying they wouldn't never do that - never mind the emails that I have in which Greg Lynch in specific, was sharing my personal information with people who are not me and who are not involved in my Lemon. This simply adds to the issues that Towbin Dodge will have to explain to a judge. As a consumer, you should not spend one cent of your earnings with Towbin Dodge or any affiliate of Towbin Automotive. They are unethical, immoral, and they will not hesitate to engage in deceitful activity (such as coving up what they've done and sharing your personal information) in attempts to cover up their behavior. Click on my profile - read the past reviews, look at the pictures, and arrive at your own conclusion of where you should shop for a Chrysler product. I will set up videos of all the issues the vehicle has and leave link - all of which Towbin Dodge says are completely made up and done exist...yet there are videos. Save yourself time, money, headaches, and frustration. Avoid Towbin Automotive. read more

My Husband and I bought a 2021 Dodge Ram 1500 big horn. Our salesman was Chase. Chase has actually sold us 2 cars. He is very respectful young man and didn't give us the run around. We would highly recommend him to anyone in the market for a Dodge. You spend so much time when buying we felt like Chase had become our second son. Good Kid, good prices and great salesman. read more

they mislead people into thinking they can buy the car and let them take it home and then call and tell they them bank said the payment will be $150 more a month they did this to me and my son and my step son they are very misleading to people. I will not recommend them and I will never go back and Brenda financial person is the worst. she makes promises she cant keep. I am putting a star cause I have to if I could I put negative stars -10. read more

If ZERO stars was possible I'd give them NONE! If you are here for honest reviews believe them all!! Steer far away & don't second guess yourself! Some things are better left unsaid. You have been warned! read more

When I was 15 my dad bought me my first car here (new '05 dodge neon). Now I came back to buy my family a small SUV ('12 dodge journey). I am happy with my purchase and the on going customer service. I was fortunate enough to have Antonio Magana as my car salesman. He's awesome! He was so patient with me and seriously gave me the best deal on my car. After I pay this car off and give to my mom, I am coming back to buy my next car. Oh and PS. Steve from finance is super cool too. Explains every single thing to you thoroughly and doesn't hesitate to return a phone call. And Curtis from service is soooooo effing awesome! He had my free window tint ready at the time I needed it and is also super friendly. Pretty much everyone here is super nice! read more

had a great experience buying my new RT 2023 charger with Saboor and Saul they were great and knowledgeable and made the process nice and easy thanks cheers !! read more

Came in for a new truck and was greeted by Benjamin Rosas right away. He was most helpful the every step of the way from our budget ,what was a must have for me in a new truck. To signing all the documents. We recommend anyone who goes to Towbin Dodge to ask for him. Jose Sandoval was great in the finance department, made the process quick and easy for us to get out the door to our new truck. read more

Ms. Abigail was really helpful! I talked to her about my newly purchased Dodge Dart and she really knew what she was talking about! She also helped my friend purchase a new car as well!! Would highly recommend. Great costumer service and I love my car!!! read more

Towbin Dodge Ram - Auto Repair Near Me - Henderson, Nevada

Negotiated a lower price & papers were signed the same day I walked in for a new 2020 vehicle with me giving my trade to them. They contact me 2 weeks later (after I already had the vehicle) and after I paid in CASH stating I owed $3k more due to my leasing company telling them their purchase price is higher than expected. Like are you SERIOUS right now? They wanted to squeeze $3k more out of me after I paid over $25k in CASH. After a verbal argument with one of the managers, I got my car back; returned the 2020 vehicle & received a check for the amount I paid for the new 2020. Very dishonest business people & the owner should do better to pick quality employees, unless the owner is dishonest as well. I will never go back & I recommend car buyers to go elsewhere. Save yourself the time & your hard earned money. read more

I went in a couple days ago and the man who helped me ,angel, was extremely rude. He told me he was going to grab the keys so I could see the car and he never came back. 1/10 would not recommend. read more

Bullshit dealer Only make promises got a Dodge Charger scatpack from them. Got few aftermarket add ons which they made me buy. I asked them to remove it and they agreed even tho it was in the deal I just didn't want it on my car. Took it back to renege it they tried to charge me to remove it which is total BS and yet they call me asking me to give them a good review on manufacture survey and Yelp. No way u don't deserve it. And now I have to pay to remove all this aftermarket add ons read more

I rarely write reviews but the customer service and car buying experience was second to none! Today I found myself literally amazed at how simple and quickly I got into a new Dodge Durango. Let me start by saying Jose Sandoval is the guy to go see! After spending 3 days going back and forth with a "buy here pay here" car lot with the "we approve everyone" mottos we felt completely discouraged when even they wouldn't finance us on a vehicle. Our credit situation isn't the best but we thought let's just give a big car lot a shot. We decided to go down to Towbin Dodge in the Valley AutoMall in search of a family size vehicle. We had our eyes set on a Dodge Durango and long story short we left with the exact vehicle we wanted! At no point in time did we feel like we had to beg and give a limb, Jose gave us the option to pay what we were comfortable with and didn't suggest any lesser vehicles. He explained everything in great depth and made us feel comfortable. To top it all off he heard us make a comment jokingly about wanting to get lunch soon and he got on his phone and ordered us lunch out of his own pocket. That's going above and beyond and we can't thank him enough! He genuinely cared about our satisfaction not just a sale! Don't take my word for it! Go down and see Jose Sandoval I guarantee you'll be happy you did. read more

Towbin Dodge Ram - Auto Repair Near Me - Henderson, Nevada

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So, I'm sure if you're a resident here, you are familiar with the over-the-top show (not running on cable anymore but might be available online) and ridiculous commercials for this dealership dynasty- five branches (the Blue Genie is the mascot). Enter the "Chop It" phrase- almost as catchy as the Attorney Glen Lerner's jingle/commercials that every resident here should be familiar with, just saying- doesn't every city have their fair share of dumb local commercials? Last year we went here to purchase (under my father-in-law's recommendation) our PT Cruiser- it was during the "Cash for Clunkers" incentive program. Since it wasn't a new vehicle, we didn't participate. (I still had my trusty Ford Explorer to sell.) There were so many people (all the tables were occupied on the floor) purchasing and each new customer banged the gong- adding to the excitement of it all. Our salesperson David was a newbie but he was professional, well-dressed (nice taste in shoes too), and was there for us, every step of the way. We were his second sale. We liked the turbo feature during the test drive (I think that there are three versions of this car, with the "touring edition" being the most common). Yes, the process took a few hours, until the numbers were crunched and looked appealing to us. We ended up getting the 3-year "Added Care" warranty. We needed that plan (see my review on the service department). So, when we were ready to purchase another used vehicle, my husband came to see David again while I was at work. Upon inspection of the two available HHR's (we rented one and the gas was great), he liked the one with less mileage that had minor flaws- he did some research online within the past month and noticed recently that there were a couple vehicles available at this dealership. My husband spoke to Lloyd, one of the managers here, who was very helpful- he remembered us because we went to him a couple times (was late to one appointment, but also known/notorious for doing that). David asked for my information on the phone, and was able to get another deal going. Since they close @ 10 pm, we would return (after my husband's softball games) so I could sign all the necessary paperwork. Sal went through the paperwork (everything was accurate and in good order) and went through it all relatively fast- my husband said he was on "auto-pilot" with the printing of the documents, but he wasn't robotic, he was personable and pleasant; he also had another person to assist after us- busy man (does 100 of these per month). We ended up getting 3 years of free oil changes included along with the 2-year "Added Care" warranty. Though it was towards the end of the night, there were a few other couples besides us on the floor. Since my husband was there earlier wheeling and dealing, my part was pretty short. My husband said that the whole process was a smooth one and was very pleased with their customer service. If we're repeat customers, that has to stand for something, right? read more

This review is for the service department. Took in my Durango for recall service and an oil change/tire rotations. Called in Thursday afternoon, was given a Friday morning appointment. Once I arrived, Christopher took care of everything and gave a clear outline of what they were doing. Went in at 8:20am, left at 9:45am...Recall fixed, oil changed, tires rotated and car washed...all under 90 minutes, just like Christopher promised. read more