Tammy and everyone at the dealership is awesome! Tim in service is amazing and took care of everything from oil change to a loaner truck.

No wonder this place has a 2 star rating. I was interested in a 2021 ram. They took 8 hours to respond to my request for a video and best OTD price. When I finally got a call, the salesman refused to send the price to me. I asked him why, and he said, "because I don't have to. I gave you the number just now over the phone. If you don't like it, go somewhere else." I am going elsewhere. Crazy how these people don't want consumers to make an informed decision. They apparently just want you to give them money without knowing what you're buying. Attached is the picture of the number and time they called. read more

Town East Ford - Worst customer service in the industry. - Car Dealers Near Me - Mesquite, Texas

If you call them about buying just one specific vehicle, they will call you constantly. I went in there well over a month ago to drive one used truck, and then I bought a truck somewhere else a week later. They have called multiple times asking if I am still looking, and every time I tell them I bought something. Then the guy starts asking a bunch of questions every time about whether I know someone else looking and what kind I bought. They are exactly what gives car dealers the rep they have. read more

Does not respect privacy of their customers. When a customer makes it very clear that they do not want to be called, they think it's a joke. Bombarded with sales calls, texts and smoke signals. read more

Sadie Peterson, Service Specialist, took great care of me. The service was timely, fast, friendly, and efficient. I was able to go and walk their sales parking lot with no pressure from pushy salesman. I appreciate the quality of care the technicians showed when handling my vehicle. I definitely will be taking the drive to come here and avoid the dealership closer to me in Terrell. read more

Town East Ford - Waiting room area with free coffee (not shown in this pic) - Car Dealers Near Me - Mesquite, Texas

I called Town East Ford before I went to look at a used 3/4 Truck. Kid on the phone said come on up we have plenty to choose from. So when I got there à friend told to ask for Farley he's a really good guy he will give you the best deal. I got there around 2:00 and when I got home from there it was 9:30 that night. However I live in Tyler The very next day I had issues with this 50,000 used GMC DENALI 2500 and long story short. I was ready to tell them just give me my trade 2018 Ford F-150 4×4 back Because there wasn't anything wrong with it even though they said it had 153,000 mile I was upside down and the best they could do is a squash on the deal. That means they will pay it off. I will say Farley was a pretty nice salesman but the other clowns there thought I was another dumb ass. They had to send à wrecker to my house to pick my truck up cost them 800.00 plus à part I put on the truck that cost me 140.00 they tried to tell me that I had a dalima on paying me for the part and I told little Eddie Monster NO YOU HAVE A DALIMA! He had no clue how fricken pist I was. Out of respect for Farley & my friend that sent me there I had to walk outside before shit got out of town. What really pist me off is I was standing in the parking lot of service with Farley the salesman and I told him just give me my truck back and yall can keep the Denali. Farley well if it wasn't already at the Auction we might of been able to do that but its gone. I looked over at the used lot and there my truck site. I said there's my truck. Farley said well they have it ready to go besides its to late. Are you fricken kidden me. I'm still pist off about giving à good truck for a peace of shit truck. If I could give à negative -0 that would be to much. What happened to the good old days if you don't like it we will give your trade back are give you another truck. And by the way they only had a couple used trucks in a 2500 read more

Town East Ford - Car Dealers Near Me - Mesquite, Texas

This dealership is an absolute joke. My mom and I walked in fully pre-approved and ready to buy a truck. My parents had already been there the day before, so this should have been a straightforward purchase. Instead, it turned into one of the most unprofessional and chaotic experiences we've ever had. The environment was ridiculous, salespeople running around (FULL SPEED), talking/laughing loud, yelling across the floor, and acting completely disorganized. It felt more like a circus than a business. We've purchased multiple vehicles before, and I've never ever seen a dealership operate this poorly. The communication was just as bad. After my parents' initial visit, we started receiving texts from multiple different names coming from the same number in the same conversation. It was confusing, unorganized, and honestly suspicious. Then came the numbers. This is where it became clear they were trying to play games. The pricing made no sense, and it felt like they were assuming we wouldn't notice. We own three cars so we know exactly how this process works and this was beyond unacceptable and disgusting that they thought we were stupid enough to fall for it. If you don't appreciate our business, we don't need to give it, there's many other trucks and dealers we can go to. We walked out, and we will not be returning. Experiences like this are exactly why people don't trust dealerships. It's interesting how someone who is pre approved and ready to buy gets treated this way. Do not recommend. read more

I took my car to get service 3 weeks ago but have been told due to them only having 2 transmission mechanic that's what's taking so long. Don't know what's wrong with the car and was told the warranty should cover it but I've been without my vehicle going on a month. They have had my vehicle since May 30th. It's June 19th and I don't know what's wrong. Won't give me a loaner, I have to pay for it and I haven't had the car 6 months. Would not recommend. I've missed out on job opportunities, doctors appointments and other important things. read more

Nah. Avoid. Ordered part confirmed it was in stock, drove 45 min to come in and the dude say a it's not here - special order only. Then he said that we would've had to come anyways bc their online credit card isn't working. Womp womp read more

Sales prices on the website are not honored, even when you drive 2.5 hours to make the purchase. I don't like giving bad reviews, but I feel it's my duty... Protect your friends and family, and believe the bad reviews. read more

AVOID THIS DEALERSHIP AT ALL COSTS! This dealership will do whatever it takes to make a deal, even if that means violating the Texas Deceptive Practices Act and FTC Act Section 5: Unfair or Deceptive Acts or Practices. Conducted a new vehicle purchase with a Trade-in. Trade-in vehicle was capped at a certain price because "We cant sell it here at this dealership, it has to be sent and sold at wholesale because of mileage." - Jeovanni and Asst. Manager.Then list the vehicle for sale on their website with insane amounts of false advertising for "features" the vehicle has never had.... Once you call them out on it, and make an oral deal to make this right. Lance Smith changes the deal by including a Confidential Settlement Agreement... During the conversation Lance and I had he indicated that he hasnt read this document, and when I told him what the contents mean, I was told I was wrong.... Then says he will not honor a physical document signed by a Salesperson and Manager that clearly states the dealership does owe me a check. read more

Town East Ford - Car Dealers Near Me - Mesquite, Texas

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Chayan was really helpful if you ever need help getting a vehicle definitely go with him!

Friendly and helpful staff and we had an excellent salesman. However the website does not reflect the actual cost of the vehicle with all the dealer addons they include. We drove 2 hours looking for a decent deal, and lost over half of it to addons. So just be aware, call first for the actual price before visiting. We could have gotten the same price we ended up with locally, instead of driving for two hours. read more

We went in with the full intention of getting a vehicle to get treated like shit because ford is to big of a company to care about one customer the whole experience was shady. As a sales person, property manager I do not agree with the sales tactic the sales manager allows his employees to practice. They lie at first any safety issues with a used car would have been fixed at time of purchase and no charge but have been charged to the purchase amount and service wasn't even completed. Hasn't even been a week and engine light is on again ??? I know they can delete codes on the computer but why sale the idea of a good used vehicle when you can't even put on passenger due no the seatbelt not working. I get used cars come with issues that's why we didn't purchase until two days later when the vehicle was supposed to be ready. Vehicle is sitting in their property we have to sit here and wait cause no one can communicate properly and give us a solution to get around now it's about at 30k purchase. Please take your business elsewhere! They clearly do not care about their job just the money ! I doubt FORD ownership will even consider reaching out to us about all the issues mentioned in previous reviews. To big of a company !! I will take this as an act of humiliation and respectfully get attorneys and better business bureau involved. read more

Service agent David was professional and knowledgeable regarding my car and what needed to be done. He kept me apprised of the progress and what needed to be done to complete the job. I have worked with David several times and will come back to him when dealing with the car. In and out in expected amount of time. read more

The WORSE business I have ever experience. The sales people will sell you one thing then the service department won't honor it. Purchased a preowned vehicle from here months ago with 2yr oil change and paid for extra warranty. The sales people will tell you 3months but the service department will send out random appointment reminders and then have you come in and not cover anything nor want to see you. This is the 2nd time I've had to drive an hour for them to tell me im early but yet I'm days passed than what their dumb follow up sticker says. Car came with A LOT of defects, didn't have any coolant when I test drove it and I made the sales guy aware he said we'll service it before you take it but didn't do anything to it. Instead answered days later and wanted me to drive an hour for them to put in some coolant. I had to BOTHER the sales people and accountant for them to email me my paperwork. I wanted to buy the car cash and they said I wasn't allow to, instead they had me paid partial and get a loan. Oh and the extra warranty apparently was mandatory. The list goes on with this place. read more

0 STARS if given the option: Disappointing Experience & Poor Communication I had a very disappointing experience with Town East Ford while trying to purchase an SUV I found on their website. I initially contacted the dealership online and was quickly responded to by a salesman named Andres. He even sent a video introducing himself and asked if I'd like to schedule a test drive that day (Monday). I told him I could make the hour-long drive after work at 6 p.m., but he replied that the vehicle was "currently not here" and would be available the next day (Tuesday) at 6 p.m. Due to work, I couldn't come Tuesday, so I requested an appointment for Wednesday at 6 p.m., which he confirmed via text. I followed up Tuesday afternoon to make sure the vehicle would still be arriving -- no response. I messaged again early Wednesday morning and received confirmation at 9:00 a.m. that the vehicle was there. I even got out of work early, messaged him around noon letting him know I could come earlier, and that's when I was told another customer had been looking at the vehicle since that morning and was in financing. This was incredibly frustrating -- not only was the vehicle apparently not on-site when first advertised, but I was the one who initiated the process to bring it in. I had been in constant communication with the salesman and made it very clear I was serious about the purchase. I was not even informed another customer was interested until it was already being sold, and I never got the chance to even see the vehicle in person despite making arrangements and multiple confirmations. When I called to speak with Andres directly, he told me it was "first come, first served," which I understand, but I wasn't even given the courtesy of a heads-up -- despite having a scheduled appointment and repeatedly checking in. What made it worse was his attempt to pivot and sell me a different vehicle, which I made clear I wasn't interested in. I had my eyes set on that specific SUV, and wouldn't have wasted two days and a long drive if I wasn't committed. This dealership did not put the customer first. The lack of transparency, poor communication, and overall disregard for my time makes me question whether the vehicle was ever truly available. I would strongly caution others before dealing with Town East Ford -- this felt shady, and I wouldn't trust them with my business again. read more

Just recently bought a car with them and for Thanksgiving break away from my college I decided to use the free oil check they offer. Never in my life has an oil check taken over 2 hours with no communication from workers only them telling me it won't be much longer. Do Not Buy from here read more

I purchased a used F-150 4X4 Supercrew at Town East Ford. This place touched on so many stereo typical *used sales car* experience it was like watching a bad sitcom. Hiding my trade in as they were *working on my offer* for 3+ hours so I could not leave. Lack of professionalism, trying to add $1,000 to the asking price, trying to tell me there interest rates could not be beat, etc. Oh, by the way when I called my bank and got approved for xyz% suddenly they could meet my rate through my own bank. It was a contant schill game with these clowns. I did get the rate I wanted, the trade in offer I wanted, and the price I wanted on the truck but it took over 5+ hours. Again, stay away from this place. They are very low class. ADVICE TO NEW HIRES - clean up your act and apply at some other dealerships read more

Marvin my sales representative and Cas the finance department are both Rock Stars. They worked very hard to make our deal happen. Marvin stayed in contact with me throught the whole multiple day process. Cas was professional and he made the closing process painless and simple. I have bought multiple vehicles at Town East Ford and will definatly go back for my future needs. Thank you Marvin for your hard work on this, Im glad we finally got the deal done! read more

I requested online to confirm this vehicle was available. I received a professional and immediate response. The sales dept quickly sent additional information on the vehicle which helped me make the decision. Farle, the salesman was extremely knowledgeable about the vehicle, friendly, professional. He knew I really wanted 20 inch wheels and went to another dealership the day after Christmas to pick up and personally deliver to my house in the rain. Needless to say I purchased and love the Truck. This was a convenient low pressure experience. Was really worried about the bait and switch from financial department but everything real smooth and was in and out. 5 stars to Town East Ford. 10 stars to Farle. read more

Town East Ford - 2024 Ford XLT - Car Dealers Near Me - Mesquite, Texas

So I came to this dealership since my previous one (where I originally purchased) had ghosted me, literally, after damaging my Bronco. When I made the appointment for the oil change, I was told anything with transmission issues (the issue caused by the previous dealership) was weeks out and I couldn't make an appointment. I found that to be odd, since...you usually just book the appointment no matter how far out...but okay. She was very nice about helping me out and was sorry to hear about my previous experience with the other dealership. I felt confident that they would take care of everything at the time. I brought it into the dealership in the morning and the woman I spoke with was out of town, so I had another girl helping me. She told me I was scheduled for the premium oil change (which wasn't disclosed to me, likely just how they force upsells) to which I told her I wanted to use my points so if I needed the lesser one, that was fine. I was told they could give me a ride back (about 5 mins away), I was told to wait and they would call me a Lyft. About 30 minutes later I just called my own Lyft because no one had spoken to me and it was much harder to find someone to help at this dealership than my usual one. I confirmed that they would deliver the Bronco to me when it was ready and was assured countless times that they would. Well come 4:30pm, I get notified that the vehicle is ready for pickup. I sent a text message back to their system stating that I was told it was going to be delivered. To which she replied that they were closing and the valet guy had already left for the day. When I tell you...customer service must be dead and I just didn't get the memo... So she says I can just "get the car tomorrow" ummm and how would I get home from work ma'am?? You'd think working at a car dealership you'd understand how only modes of transportation are extremely important. So, after a long time of no response I finally got them to send me a Lyft to go get the Bronco. HOWEVER, the system they have to connect with your lyft (through Ford) is not reliable. I couldn't find the guy, the dealership contact wasn't replying, I was scared they were going to close and not give me my vehicle...a lot of stupid trouble for a simple oil change, like come...on. Needless to say I won't be going back to them. Oh and I was told they'd call to schedule looking at my transmission. It's been a month, nothing. This is not the one...choose a better dealership. read more

am absolutely furious with my experience at Town East Ford in Mesquite. I spent three days going back and forth with a sales guy named Saul about leasing a Ford Mach-E Premium. We agreed on the terms, and I made sure to confirm the details not once, not twice, but three separate times before making the drive--because I live an hour away! I even messaged Saul right before I left, and he told me the car was ready and waiting for me. So imagine how pissed I was when I got there and Saul suddenly tells me the white Mach-E we agreed on was already sold. Seriously? After all that confirming? The only thing they had left was a magenta one or a higher trim that would cost me $100 more every month. No apology, no attempt to make it right, not even a suggestion for a comparable deal. Just a shrug and a "take it or leave it" attitude. It honestly felt like they think customers' time is worthless. I wasted two hours of my life driving for nothing, all because they couldn't be bothered to give me a straight answer. This is exactly the kind of shady, bait-and-switch nonsense that gives car dealerships a bad name. They didn't care at all about the agreement we made or the effort I put in to confirm everything. If you value your time or your money, stay far away from Town East Ford. These people will say whatever they need to get you in the door, then try to squeeze more money out of you once you show up. I've never felt so disrespected by a business in my life. Don't let them waste your time like they did mine. read more

Very disappointed in this dealership and the handling of my repairs. This time my vehicle has been at the dealership for just a few days under 3 months. I told parts are still on back order. I had only had my car back from the last repairs less than 2 months. This is the 3rd time I've had to have engine worked on. I'm told no way to know when it will be ready. I'm stuck paying insurance on a car I can't drive and had to pay to have it towed to them when it went down on the highway on October 7, 2025. read more

Service Department is Worthless!!! I purchased a Raptor from This Dealership in May and in addition I purchased the maintenance package. The sales department was nice to deal with and no hassles. The service department is completely different. They are incompetent, lack any kind of communication skills, and customer service/service specialist is just words on their walls. I had a tire losing air pressure, so I called two days ahead to schedule an appointment and ensure that I had the tire package (the truck has 6500 miles on it). The service advisor Ryan told me I had the package (which at that point he knew I had it also). My appointment was at 7am, mind me this is for one (1) tire. I sat in the waiting room for 1 hour before I had to get up and go ask Ryan what the issue was. He stated they had to get approval from the insurance on the tire package (WHAT!!! - he knew I had the package before I brought the truck in). Then I said how much longer - Ryan stated 15 minutes. Well 45 minutes later the truck was ready. 1 Hour and 45 minutes to change one tire. Hell, my daughter could do it in 15, and I could get 4 tires at discount tire on a Saturday morning faster than that. They did not communicate with me at all - I had to approach the service specialist every time for updates. Then at the end when I was really hot the manager finally comes out and says 'what can I do for you, because I can't give you your time back' Now that is service at its highest form. I am looking and pushing to have my mainteance packaged moved to another dealership as TOWN EAST FORD Service department is pathetic. read more

WORST EXPERIENCE. I called for a tune up/spark plug replacement, Jim quoted me $500-$600 for the visit. After dropping off my vehicle and agreeing on the price, he calls me later throughout the day and wanted to charge me more for not quoting me correctly. Said he wouldn't work with me for his mistake adding another $100 and plus now he was also adding another $2,600 total for spark plugs replacement if they break. Ridiculous, I'll never trust this place again. I found a reliable place down the street they charged me less and got it fixed asap. (Avoid unless you want to be taken advantage of) this place is a joke and scam. read more

Since they decided to block me immediately after saying I would dress up as their service department next year for Halloween because taking over 3 hours for an oil change is spooky, trying to make a joke about the situation I just went through, trying to give them the opportunity to apologize... I will blow up every other avenue with my full review. Town East Ford service department in Mesquite, TX is a heaping load of hot garbage. For real. Had a 12:30PM appointment for my first free courtesy oil change after buying my vehicle here several months ago. I've never in my life had an oil change take more than an hour. Especially, if i had an appointment. So, we drove the hour to get back to the dealership, brought my husband & 6 month old baby and figured we could make an afternoon out of it & spend some time perusing Mesquite for a bit before needing to be back on our end of the metroplex for an appointment. We made an afternoon of it all right. In their service lobby . OVER TWO HOURS into this lovely experience, after having watched every single person in the lobby that had gotten there since for oil changes, new tires, parts replacements, come & go... I ask the dude that literally checked us in & introduced himself as our service advisor, is our vehicle even getting worked on yet? Because if they hadn't, we were ready to just accept our losses & gtfo of there. He said he would go check with our service advisor . He comes back 10 minutes later saying my car is now in the air getting worked on. But, there's something funky with the drain plug. They're replacing it for free (uh-huh... sounds like they broke it) & need to fill it with oil then we will be out of there......"shouldn't be long". They said whoever did my oil last must have messed it up. Plot twist...that was them when I bought the car . Another FULL HOUR later, we saw the car was pulled around to the picked up area. Then, 15-20 min later after I LOUDLY started talking about how long was a reasonable amount of time before it was socially acceptable to make a scene because we were already late for our appointment, they magically show up with my keys & we were able to leave. Never. Ever. Ever. Again. They can keep the free oil changes. If I make a 12:30 appointment for a 20 minute job, it is unacceptable for it to take over 3 hours. Period. My time is more valuable than that. We lost business in our business because we missed an important meeting because the oil change took over 3 hours (& who in their right mind would expect otherwise?). read more

Avoid Town East Ford -- Deceptive Practices and a Frustrating Experience I had an incredibly disappointing experience at Town East Ford. While Jermaine and one manager (whose name I didn't catch) were professional and helpful, the rest of the team left a lot to be desired. From the beginning, I simply asked for a price breakdown on a truck, excluding taxes since I planned to tag it with a tribe in Oklahoma. This seemingly simple request turned into an ordeal. Zane, Dustin, and Karen acted like this was brain surgery -- it took 13 text messages and two emails just to get the basic information I asked for. Once I finally received the quote, the numbers didn't add up. I asked where the extra charges were coming from and was told I didn't qualify for certain rebates due to being out of state. However, their own website clearly states that if a customer doesn't qualify for a rebate due to location, the same discount would be applied as a dealer discount. When I pointed this out with screenshots, I was told they wouldn't honor that policy because "they had already discounted the truck." Zane made me an offer, which I initially declined, but later accepted the next day. At that point, he raised the price by $185. I reluctantly agreed again and asked to put down a deposit to hold the truck -- no reply. The next morning, we confirmed a pickup time. I drove over 3.5 hours, only to be told an hour before arrival that the truck had been sold to a local customer because it "made more sense" for the dealership. Zane offered a similar truck with a lower MSRP for the same higher price -- a classic bait-and-switch. Despite all these red flags, we still went to the dealership. We did end up purchasing a truck, but even during financing, there were issues. A rebate we were going to apply for ourselves was pre-added in a way that actually increased the price. The taxes were printed on a separate sheet, and after "negotiating," a new sheet showed lower taxes -- creating the illusion of a price drop without actually reducing the vehicle price. Blake seemed friendly, but it's hard to believe so many "honest mistakes" were truly accidents. Bottom line: be extremely cautious when dealing with this dealership. Their tactics are misleading, communication is poor, and the overall experience was a mess. I would not recommend Town East Ford to anyone looking for a straightforward and honest car-buying process. read more

service department took five days and north of $1200 to diagnose and "fix" a check engine warning light. I picked up my car, drove it fifteen miles, and the engine started idling rough. Then the check engine light came back on. Now they want to send me right back to the same tech who failed the first time. I guess they figure I can pay tuition for his on the job training. read more

I just received a copy of my Itemization of Amount Financed from Towneast Ford via email. They did not show me the numbers when we were in the finance dept with a guy Osvaldo ( they call him Ortiz) .He said they would be emailed to me. I was looking over every line amount to make sure it was what I agreed to and noticed the finance guy Ozzie slipped in a charge of $1765.00 for a Mechanical Protection Plan I clearly told him NO I did not want. I am furious! I sent an email to Osvaldo - Finance and also Karen Worden ( Stringer) Internet Director Assistant but have not heard back from anyone. BE VERY CAUTIOUS IF YOU GO TO TOWNEAST FORD WHEN YOU GET TO THE FINACE DEPT.!!!!! read more

I bought a Polestar 2 from Town East Ford and have been very displeased by the process. The car was advertised online as having over $12k in upgrades online but, after I did a test drive, remarked that I didn't see some of the upgrades that came with them. Right before we came to a deal they finally come out and said it only had the $4k option. I wouldn't have known if I wouldn't have asked multiple times. The first deal that they tried to give me was "mistakenly" $3k over the listed price. Again, this mistake would've been put through if I hadn't caught it. They also tried to put in fine print a lojack system for almost $2k, which isn't at all needed on this car. I finally came to a deal with them on a pretty decent price but the car came as is with no warranty. They sold me on an MPP warranty that upped the price significantly. The next week I had to take the car into the Polestar dealership because it wasn't updating the software. Turns out there was $2.5k needed in repairs and the MPP warranty doesn't cover it. They replied on the Google review (and may on this one as they have on others) to sent this information to an email and they would "make sure your concerns are resolved." It's been a month and they haven't done anything, I paid everything out of pocket. They called the recommended repairs "a little bogus", and asked if this was a reputable car mechanic. I brought it to the Polestar dealership, the manufacturer of the car. They never responded after that. read more

This place has been the worst that I've ever done business with! And the ironic thing is, I have bought four 5.0 Mustangs and I have lost count of the number trucks I've purchased. I I purchased a brand new 2023 F150 Platinum Edition in October of last year! It has a problem with the air conditioning system! I have taken the truck back on THREE separate occasions! I paid $20,000, as down payment! Yes, you heard me correctly- $20,000!!! I will NEVER do business with this dealership! I pray that the General Manager, Kurt Jones, understands my position! I have spoken to an attorney and will consider my next options! This is bad business! They can give me my money back or I will be forced to file a lawsuit. read more

This is my third try to buy a vehicle from TEF in about 4-5 year span. Every time I've tried it's the same bs that I have heard from the previously salesperson. I work through email so everything is in writing and all I ask for is the OTD price and a breakdown. TEF always states I need to come in and we go back and forth for hours if not days trying to pull numbers from the dealership. They always throw in LoJack and their ford certified warranty which you the customer has to pay for. 3-4K in add ons that I do not need but am told they will not take them off. Why would I pay for a LoJack that is actually beneficial for the dealership and bank if you finance not the customer. Guy just YouTube LoJack and dealership scam and videos will pop up. Also why would I pay for a blue warranty for 3 months 4K mile warranty when I do not need it and I would rather in invest that money in an actual ford extended warranty. Stay far away from this dealership and other ones that are owned by Warren Buffet because they are all the same. read more

Great Experience and Feeling buying a car with Travis Ferguson at Town East Ford profesional and friendly recommend buy a car from if your looking in the market for one read more

Town East Ford - Car Dealers Near Me - Mesquite, Texas

Horrible service Horrible customer service and when we were talking about ordering a truck the salesman Mr.Vroonland wanted me to buy the truck before they even had it in stock . read more

Town East Ford - Screenshots for proof - Car Dealers Near Me - Mesquite, Texas

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I was thoroughly pleased with my experience at Town East Ford. Ty went above and beyond for my family. read more

Town East Ford - Car Dealers Near Me - Mesquite, Texas

I was searching for a Ford Ranger Rapter on Cars.com. Town East Ford had one listed on the Cars.com website for $56,788 MSRP $59,055. I went to Town East Ford's website and verified the $59,055 MSRP was discounted to $56,788. After a week of watching the ad, I called the sales department and told them I would buy the truck at the advertised discounted price. The sales rep indicated he would put the paperwork together and email it to me. He called back saying the information on the website was incorrect and that his Sales Manager told him that the last Ranger Rapter they sold at $10K over MSRP and would I like to make another offer. I said you linked the trucks sales information to an internet car sales site and it matches what's on your website; my offer is the price that the truck is advertised and I don't play that game. I said if they would honor the deal I would do the transaction, otherwise I was disappointed in this business practice and would write a negative review on their business. The sales rep said he would talk to his manager. I never heard back from them. I would give them a zero for false advertising If I could. read more

Town East Ford - Cars.com screen capture - Car Dealers Near Me - Mesquite, Texas

I like to thank Jim again for doing a good and friendly job on my car he always friendly and if I have a problem with my car he always come thur thank you for all you do. read more

Don't bother getting anything custom from their service department. They use truly inferior parts. And when they mess up your truck, they expect YOU to fight with the parts manufacturer that THEY choose to work with. You know, do their job. Their service department put a small lift on my truck after I bought it from them. I only drove 20,000 miles on them. Within that time it was back in their shop twice for the exact same problem in the exact same spot. Their average time for working on it was 3 WEEKS! And, of course, they never have a loaner vehicle available. They never called with any info without my husband or me hounding them first. This time they had it for weeks and spent one of those weeks simply trying to figure a way out of their responsibility since it was clear they knew they should do something. They determined that the problem was the parts so I should put it back to stock. Yet they refused to give me any money back from the original service I paid for yet don't get to keep or use. I only expected my money back from the first service. Since I don't get to have a lift on my truck anymore because they destroyed it with bad parts, it unfair to expect me to pay for one. I only expect what is right and fair. As someone who is also in the service industry, this is the wrong way to do business. read more

My Mache E build is not even in production yet. It will not be ready until end of year. I needed to purchase before November. I've been waiting since May. I was asked by the dealership if I wanted to upgrade to the Mach E GT. Of course I did for the right price! My salesman was great however his hands were tied by the sales managers decisions. He really tried. However, after finding a better deal at FIVE STAR FORD in Carrollton I bought there. Only because I saved several thousands and because Town East could not match it. I gave them a chance to. Apples for apples the window sticker base MSRP doesn't even match online builds. Check those line items, options, and the extras the dealership says it added. Because I bought from another Ford dealership Town East refused to refund my $500 deposit even though the online build isn't built. I spoke to Sales Manager Steve who was rude and laughed at me when I asked for my deposit back. After talking to other dealerships no other dealerships in the area are keeping deposits like this. I asked to speak to a General Manager and no has contacted me. BUYER BEWARE!! Do not give these folks your business and definitely send your online build to another dealership even if you have to drive a bit. It's really sad that this is a family owned/operated business that treats its customers like crap! read more