The husband and I bought a 2020 Rav 4 from here, had a great experience here due to our salesperson Ben. We haven't had to buy a car for a while so we took the day off to make sure we would have enough time and I was very afraid of how hard this might be but Ben made things quick and easy. I really cant say enough good things, he made the process so easy for us, explained things so clearly, answered every question we had, and just made us want the car even more. Big thank you to Ben! read more

Well today I attempted to get a simple oil change. I was told it would be a 6 hour wait. I didn't see many cars waiting for service. I saw all new people working in the Service Department. What the hell happened with this place. I have never had a bad experience with this place after 13 years and 339000 miles of servicing my Camry. I am taking my business elsewhere. read more

Tracy Toyota - Getting oil change done. Fantastic service Department all service since new performed by Tracy Toyota - Car Dealers Near Me - Tracy, California

My husband and I Had an amazing experience buying our 2022 Toyota Camry. Ben was very knowledgeable and made the buying experience hassle free. Thank you so much! I would totally recommend Tracy Toyota! Ask for Ben, he is great! read more

Update: Deepak was so courteous in refunding me my deposit. Thank you so much for understanding my predicament when I put in my $1000 deposit. Gilbert Mulingtapang read more

Thank Tracy Toyota. This isn't a fun time to buy cars. We had been to several dealerships the last few weeks. We decided last minute to stop here on our way to another one. So glad we did. Mo and the team there, made us feel comfortable despite the stress of looking for a new car. They were patient with our many questions, concerns and on the spot research. Thank you Mo and Ed. read more

Tracy Toyota - Mo handing off the keys to this beauty - Car Dealers Near Me - Tracy, California

Update: still no resolution from managers. Bunch PR b/s that they would follow up with you on yelp about their concern only for them to be non-responsive. I stand by that these guys suck read more

Today I got the best service by the sales person Ashveen who sold me a brand new Toyota highlander hybrid. When I first raked in, he immediately meet and greet with a smile. Then I was instantly attracted to see his offer. I highly recommend his excellent service and best customer experience and Tracy Toyota can you help as well. Don't hesitate to come. Have a nice day. Thanks Ashveen. read more

Tracy Toyota - Car Dealers Near Me - Tracy, California

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Don't bother making an appointment because they won't honor it anyway. Wasted my time and gas driving from Manteca to here for an service APPOINTMENT and was told they can't do it today come another day. Seriously. I had an appointment. It would have been nice to oh I don't know call and cancel your appointments so they don't just show up. Absolutely ridiculous. read more

Antenna on my 2015 Tundra broke in car wash so called Tracy Toyota to see about cost to replace (from base to stereo). Service advisor said to just bring the truck in to get a better idea so I did today 11/11/20. Upon arrival in service area the attendant quickly came over and said to hang tight and wait for a service advisor to come and talk to me at the truck. 20 minutes later....still waiting, attendant reminded the service advisor and he looked in my direction and quickly proceeded back inside the the building, then got on the phone for a bit. Meanwhile car after car coming in and getting attended. At this point I gave the attendant back their hood magnet and left. I understand that people have appointments and I did not, just came in to get what should have been a quick answer on something but this specific advisor could not be bothered to do that. I'd rather avoid going over the hill to another dealership simply out of convenience as I live in Tracy but its seems that unfortunately that is what I'll continue to have to do. read more

Tracy Toyota was super pleasant! David helped me with my purchase and he's one of the best salesmans. He was very thorough and helpful during the process. Explained and helped me with my first car purchase. I highly recommend him. The staff is really friendly and are accommodating to everyone. David is a family man and can relate to you, he didn't make me feel pressured. He made us feel like family. We highly recommend coming here. read more

Tracy Toyota - Car Dealers Near Me - Tracy, California

I travel here from Patterson because the service here is the best! Everyone is amazing. Edward will take care of your needs.

I am a first time buyer and I have no experience whatsoever. Ben (salesman) has been extremely helpful and friendly. He was able to get me a comfortable price and is reasonable unlike any other salesman/ saleswoman I've met. I'm definitely coming back! 10/10 recommendation to anyone looking for a car to come here. read more

Tracy Toyota - Car Dealers Near Me - Tracy, California

When I bought my new 09 xb at Tracy scion they gave me 3 free oil changes. they assured me this info would be in their system so I Wouldnt have to save and bring something in everytime. When I went in october for the first svc they not only didn't have it on file as they promised they would but they argued with me about it and told me to prove it to them! So I had to waste my time digging and finding the paperwork! I just went back today for my next service and made an appoitment for 9a a few days ago. Got there on time. The guy told me it would be an hour so I waited around. An hour and 25 minutes later still not done, so I went to check and they said it would be another 30-45 mins! They didn't even have the courtsey to come and find me to let me know! This location has the WORST customer service! read more

SERVICE DEPARTMENT I decided to come get an oil change for my old Scion tC. Zyn was my service advisor and she walked me through the prices of the oil change and I wanted a technician to make sure my car was in tip top shape. I have came here before with my truck and I originally wanted to have Jorge take a look at my car, but Zyn told me he was on vacation. Sad news, he's the only person that knows what's he doing when I go to a Toyota dealership. After that, I suggested Mong to take a look at my car because he is good too. If Jorge and Mong weren't there to check my vehicle then I was not going to get my car serviced that day. Zyn sets me up with the paperwork and says she'll call me when it's ready. It took about 3 hours for Mong to take a look at my car (including oil change) and the condition of the car was pretty bad. I got a lot of mechanical issues. Good thing he gave me the rundown on how my car was because I haven't taken good care of it. Now it makes me think if this car is really worth repairing. Both Zyn and Mong are very helpful and informative. If you need your car serviced then go to those guys. They know what they're doing and honest if you need the repairing or not. read more

Tracy Toyota - Suggested issues to get repaired - Car Dealers Near Me - Tracy, California

This review is for the Service center and advisor Zyn Lamboo who worked on my car. Her knowledge on the repairs of the car were very good . She gave me exact cost of repair and explained about what all will be covered in it and where money doesn't have to be spent . Thankyou to Richard as well for your patience and giving courtesy drop off and pickup. Thanks again . read more

Deepak from Tracy Toyota is my guy and he's awesome and this review is not for him. I purchased a RAV4 from him and his service was good. I told him I was going to come back to purchase a Tacoma. Anywho I made the mistake of coming in yesterday when he wasn't working, including farood the manager and Tina. They were not there, so I wanted to ask questions about the Tacoma. A older gentleman between the ages of 45-50 black shirt and bags under his eyes middle eastern/Hispanic look refused service to me. I came in nicely asked to look for Tacomas and he specifically told me "we have none all sold" "come back next week" mind you Deepak told me they had some in stock and I saw them on the lot, two white ones and one silver. I work across the street at the AT&T store and known they had them in stock. I'm just embarrassed and really shocked this gentleman had the audacity to refuse inventory for me. On top of that he had attitude and gave me a sense of neglect. As a consumer who bought a vehicle from here I expected better service and I felt like garbage walking in within the first two minutes. Please be mindful who you talk to here because I don't want anyone to feel what I felt. EDIT : 8-09-2021 increasing the amount of stars solely based on Deepak and Tina whom assisted in the purchase of yet another car, a Tacoma. Please ask for them and them only. They really took good care of us. read more

Omid helped me in purchasing my 4Runner. He's been very helpful and patient. He is very responsive in my inquiries and texts. He gave me the best deal. Thanks OMID!!! read more

Where to begin...... The stories are true. Went to buy a car they rushed to close the deal. Got to the Financial guys the paper work was a little marked up. Not the deal I was looking for ....lots of add ons..... Walked out........ Heard from a few friends in the area that these guys have a bad reputation. Have heard getting serviced there is horrible to boot. Now I know why. read more

I made an appointment online for an oil change at 11:15am. I arrived at 11:00 and was happy to see only a couple of cars ahead of me. The service desk said it would be a couple of hours before they finished so I came back around 2:00pm thinking that would give them plenty of time. After waiting to speak with someone for another 25 minutes, I was told they were working on it now and it would be another 25-30 minutes before they were done. So an appointment at 11:15 turns into a 4 hour oil change which made me late to another appointment--not sure what the point is of making an appointment and being punctual in the first place if the business can't do the same. read more

Great car purchase experience! Incredibly easy with Samantha's help negotiating the deal and Ben's assistance at pickup. I looked all over Northern California for a 2023 Rav 4 Prime, but I was unwilling to pay a markup. Tracy Toyota had an SE on order. I texted back and forth with Samantha over a day until we reached a price. I put $1000 down by credit card and that was it. So so simple. Even so, I was nervous because I had read reviews of deals changing at purchase. Not so at Tracy Toyota. Two weeks later I received a call that the car was in early. Samantha sent me the price sheet again and reminded me to deduct the $1000 when writing my check. We met Ben at the dealership and he walked us through the purchase. I spent a few minutes doing forms with their friendly financial guy. I had a drive around, and then Ben made sure the car was ready. We got an orientation and that was it. A fair amount of wait time at the dealership, but worth the 60 mile drive. Wow! Just Wow! And I got a great car! read more

I was looking for a gr86 and Ben Nguyen made the process easy and wonderful. He got me in and made me feel welcome. He promptly responded to any question I had and was not pushy. There was a delay in picking up my vehicle due to insurance policy delays, but Ben made sure my vehicle was prepped and ready to go the morning I could drive it off the lot. I would not hesitate to get another vehicle from Tracy Toyota as long as Ben was assisting me again read more

I don't normally write reviews for dealerships but my hat goes off to Taylib in sales department. He took really good care of us when we bought our Tacoma. He is honest, nice and very informative like a true sales rep should be. From now on he is my car guy and I would recommend everyone to go and ask for him if you are in the market for a car. Thank you Taylib read more

David Mosini is one of the best salesperson I've ever met.very honest great cusotmer service.he worked very hard for me to buy this beautiful truck. Note: the dealer is very clean and the stuff are friendly read more

This is only a review for their service department. I have tried getting my service completed here and setting an appointment is always a hassle. They flat out never returned my calls for my initial auto butler services and 6 months later when my second round was coming up I had to try for over a week before getting a call returned. They schedule me for a 9am appointment and then I have to wait 40 minutes before I leave because it's so overbooked. I purchased my car here a year ago and was happy with the customer service from the sales people but the service department has me wishing I bought my car elsewhere. This is an indictment on piss poor management and ownership. Don't bother coming here if you can help it. read more

Hats off to Mo and John in Finance for getting me in and out with a brand new vehicle in less than 3 hours! Not only did they trade-in my vehicle for market value as opposed to other dealerships, but the gentlemen got me the numbers and payments I was looking for with no hassle, and I will definitely do business with them again. read more

Tracy Toyota - 2021 Toyota Camry SE - Car Dealers Near Me - Tracy, California

I scheduled an appointment with them for my RAV4 10K service on 10:45 AM on 7/3/2020. I arrived at 10:30 AM with long line at appointment lane. I waited and have the paperwork done by 11:03 AM. I then went out for lunch and returned at about 12:30 PM. The service desk guy told me that the service crew was in lunch break, and my car would not be ready until 3:00 PM. Now it's 2:33 PM, and I'm still waiting for my car. What's the point of making a service appointment if the dealership is not going to keep or honoring its appointment/schedule? Terrible customer experience. I'm not coming back for my business with Tracy Toyota. read more

Took my vehicle here over 6 months ago because I was experiencing some issues with my transmission fluid. The service advisor was courteous but the "mechanic" who handled my vehicle added 6 quarts of oil (not transmission fluid) to my engine without dumping the old one out and when I went to change my oil in my garage, it led to a massive oil spill smh. I called them, asked to speak with the service manager, the GM, anyone with some kind of authority to help me and I was always told they were busy, out for the day or that they would call me back if I left my number. I left my name and number for them and never received a call from anyone which speaks volumes as to how much they truly care about their customers. I truly thought this dealership was under good leadership but it's obvious there's a major disconnect somewhere. read more

SALES PERSON; If you are looking for a Toyota, please ask exclusively for Deepak Bhardwaj. He's personable and can show you that special vehicle that you've been looking for. No pressure, just great customer interaction to make sure you leave happy and content with your vehicle. He quickly responds to your questions if you are not at the dealership by text or phone call. read more

the only thing I disliked is that this short indian car salesman came with me to test drive the car and was telling me how to drive the car as if he were a driving instructor i felt uncomfortable and even more that he had to ride with me as if he didn't trust me. after I bought the car I tried to take a video of the 49ers pictures on the wall since I am a 49ers fan and the same guy told me he had to charge me for the pic and even went and stood in front of me to block me from taking a picture. He really made me feel uncomfortable and was rude I feel he judged me by my looks which is unprofessional I'd give him zero stars other then that car is good read more

Tracy Toyota - This guy made me feel uncomfortable from beginning to end and was very rude I think he was being judgmental - Car Dealers Near Me - Tracy, California

I have purchased 2 vehicles from here and gotten all my vehicles serviced here. The technician staff is wonderful. However... Mr. Ronnie Lott and Tracy Toyota fails to advocate and provide support for their own employees and customers. Mr. Lott must have forgotten how the players union has helped him personally or else I know Mr. Lott would be supporting his service and technician employees in their efforts, and their American rights under the National Labor Relations Act of 1935, to form their union with their current representation. I will not support a business like this until they treat me as a customer with respect and their employees with fairness and respect. read more

I am very upset with my most recent experience at toyota. I definitely do feel like i got taken advantage & they quoted me with repairs that are over $3,000. They also said my shocks were cracked but sent no video. When I had another mechanic check them, they are not cracked whatsoever. I also got a 100,000 mile engine service and did not replace the spark plugs. Toyota also said my battery failed, the same mechanic checked and the battery passed. Liars! I feel very deceived and taken advantage of because they saw me as a young woman and thought, i didn't know anything about cars. Their little STUNT caused me $700 and I am still not certain about what service was made to the vehicle as their service paper, does not detail what job they did. It only shows kits completed. Never again. read more

update as of 11/11. I emailed the manager - Jae - but no follow up or response from him, as I suspected would happen. Just some nice cover-your-ass work on his part to make viewers think that tracy toyota cares about their customers. i repeat - stay away from these folks. sorry to have to write this kind of a review. read more

I just purchased my Tenth (10) Used Vehicle from Tracy Toyota. Zahid is the Used Vehicle Manager at Tracy Toyota and Hes the Best in the Business! All of Tracy Toyota's Used Vehicles are immaculate. I live in Pleasanton but am, more than willing to drive to Tracy. In addition, They have always given me fair prices on all the vehicles that I have purchased from them. You can trust Tracy Toyota! GET IT ON! read more

Took my vehicle in for service, did a major service but get a message showing me multiple items need to be addressed. Keep in mind you pay a fee which does these inspections. I pick a few items to address and do the major repair. When I get home my vehicle is leaking oil. I'm furious as my vehicle wasn't noticeably dripping oil, but now is. I take my car back and nothing is done to fix it, in fact they bring me back to show me where the leak is, clearly there was a spot the car had been leaking slowly, timing cover but I was not told how bad it was. Had I know I clearly would if addressed it, so I'm furious and ask to get a quote, at this point the service representative gives me the f@&$ you quote of over $3,500 to repair a timing cover on a RAV4. I own 2 Toyotas, loyal to Toyota, but I will never take my vehicles back after this experience and will not buy another Toyota since I refuse to go back to Tracy Toyota for the simple fact that they caused the leak to get worse and then gives me a ridiculous quote to repair it. read more

Landon is a great guy. We purchased a new Sienna and a new Camry from him this year. Both transactions were flawless and Landon got us a great deal on both cars. He always delivers and his customer service is great. We travel from Modesto to Tracy to purchase our cars from Tracy Toyota. The dealership is clean and they have a great selection of vehicles. We are very satisfied with our overall experience. I'm planning on purchasing a third car from Landon this year. read more

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Really disappointed by the dishonesty exhibited by Tracy Toyota sales team. First, they attempted to cash in the check I wrote twice. Then they hid some of issues on the car. Roughly a month after purchasing the car, I had to spend more money to get some of basic things fixed. Another shocker, I get a call few weeks later about some additional fixes they recommend. I was never told about these after my service. Please avoid this place! read more

I bought a RAV4 here. They said they gave the COSTCO price. NOT. Then I found out later that they failed to mention that we needed a version 10 Samsung phone to operate maps and it has to be plugged in to the USB port to get Google Maps and we could not use my iPod while it is in use. The asked if we wanted a special car paint wash every 3 mo. for 3 years, cost $500, that they do when you get it serviced. They forgot to say that it takes between 3 and 4 hours for it. They have a small service department and they are slow heck. Their staff with the 1 exception was lousy. Modesto Toyota is soooo much better in every way! read more

Try to rip you off with service on your vehicle ...give you the run around then charge you for doing absolutely nothing with your car

Review for 01/05/2020: I would give 0 stars if I could! My parents and I were pissed off when we left the dealership after no one came outside to help us as we were looking at new cars. We walked inside the dealership and still no one acknowledged our presence. I am not coming back to this dealership when I am plan to purchase a new car this year. Hopefully you will have a better experience that we did. read more

$9995 mark up? Is this legal? MSRP $49,138 PLUS A MARK UP OF $9995!!! Are you kidding me? Selling price $59,133... and get this... PLUS FEES! So if you want to be RIPPED OFF at a car dealership, THIS IS THE PLACE. read more