I purchased a car at Tracy Toyota 2 weeks ago and had impressive service from the sales person Kalill (sp), excellent service from the Finance Manager and Dealership manager. In this time of high gas prices, we downsized to a comfortable Camry Hybrid. We are considering replacing our other larger SUV again for a smaller car. We will certainly be back to Tracy Toyota! We recently moved from the East Bay where we serviced our cars at Dublin Toyota, but we have now found Tracy Toyota and we are happy with our sales and service so far. Look for Kalill (sp) and you'll be treated with professionalism and compassion. Kathy J. read more

Dear Tracy Toyota. We are never ever ever getting back together and I'll tell you why. We are a Toyota family. My husband and his cousin/business partner always buy everything in the same places. Had new homes built by the same builder. Both buy their cars from Tracy Toyota etc... In the last couple of years they have between them bought 3 new Toyota cars from Tracy Toyota so when it was time for me to get a new car of course we went to Tracy Toyota first. They had in the past given us great deals on our cars but not this time. Not even one price incentive or rebate offer what so ever. We were not opposed to paying full market price for a pearl white red leather interior Camry XSE but if we had to do that we wanted to wait for the new 2020 ones to pick from instead of the 19s because the year is now half over. But the sales associate told me that there would be a much better chance of getting a rebate or price incentive on a 19 instead of the 20s when they first come out so that was the reason we were interested in a lovely 2019 XSE pearl white with red leather interior they had just got in. They said its a "in demand" style that won't last and not very many of. Same standard sales pitch you always expect from Car sales people. Any way my husband expected the same above and beyond treatment from them he had always gotten before when he talked to them about the car on the evening of wed. June 26 but they did not even try one little bit to come down from full market price what so ever. Not even so much as some free accessories offer. Nothing at all. Perhaps there was someone else interested in paying full market price for it that evening? If so they did not mention that to us or had they done so we might have understood their attitude. They even tried the day before when I was in to get me to put money down to "hold" the car so no one would buy it until I could get my husband in to negotiate with them for it. My husband refused to pay full market price with no rebate or price incentive what so ever so the deal did not happen. But that only made my husband more determined so he called Toyota in Livermore and made an appointment for the very next day to negotiate for the very same model Camry which they said they could have for us to pick up in not more than 2 days. We made the deal and got the car for over 3 thousand less than what Tracy Toyota tried to sell us the car for. And that included all the accessories I added for it. It is the exact same color and model XSE Camry that Tracy had with all the same extras and upgrades and other accessories I chose for it while at the Livermore Dealership and red leather interior that Tracy claimed was "very hard to come by" and "in great demand". We have credit scores in the 800s and good down payment money and a nice trade in so we are a sure thing when we want to buy a car but my husband needs to feel good about a car sale and he will never buy from a dealer where negotiating price points are not allowed to happen as was the case this time with Tracy Toyota. And I called Tracy Toyota the very next day after the sale negotiation for this car failed between them and my husband and asked for the general manager to return my call because I wanted to speak with him about other things that bothered me about that evening but the associate that took my call said all managers were in a meeting and asked what I needed and I told her it was about an incident that happened the night before and I preferred to speak with the general manager about it. She said she would give him my number and message and he would return my call. He did not even bother to return my call to speak to me and that was BEFORE my husband made an appointment with Toyota Livermore. This shows me that neither he or any of his team cared one bit about helping the sale to happen or the fact that we have been loyal customers in the past that has brought them good business. The Tracy Toyota staff need to understand a very important point if they want customer return and loyalty. It's not only about loosing a sale or gambling that some other person might come through the door and be willing to buy that car at full market price. It's also about being loyal to customers who have always been loyal to you and treating them with respect. The over all difference I witnessed from the staff at Toyota Livermore from the Staff at Toyota Tracy was like night and day. Much more organized and professional sales and management associates who really take time to show you every single detail about the entire sale process. We were very impressed and felt good about every part of our car buying experience. I especially liked how the young people there handled my husband who can be a tough negotiator. They were so polite and patient and worked their hearts out to please us. This is why from now on our loyalty will be with them first and no longer with Tracy Toyota when it comes to our car buying needs. read more

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Been going here for years and it's definitely a family atmosphere! Big shout out to Jen and Ed as well as the rest of the team for always taking care of my family and I's cars. Best customer service that I have experienced on a constant basis from any dealership. read more

I can see why they have bad reviews. We got in an accident and needed to buy a new (used) car ASAP. We LOVE our Toyota Tacoma and Toyota in general so we went to Tracy Toyota. The car they sold us is a nice Rav with warranty. We got it home and went to take a drive and the battery was DEAD. BOW One month of owning it our breaks are squeaking and grinding! And they won't fix it. They sold us a lemon. All the brakes and pads need replacing. Oh and they charged us to fix our headlight when they did the breaks and guess what is still out!! What a scam. read more

I had scheduled an appointment 1030am coming from my graveyard shift. Was told they would squeeze me in. I get there 1010 and I am told that the wait might be an hour or two. I was never told any of that on the phone. Anyways, I thought it would get done quicker than expected but 2.5 hours go by and I ask the lady if everything is ok and they tell me the car hasn't even been started. I'm already paying $180 for this (Oil change) and this is how your customers get taken care of? Hours and hours of waiting ? ? I saw ppl before me still waiting 3.5 hour later. Anywho, I'm writing this as I wait . 3 hrs in now but hey Maybe they will finish before I start my shift for work. Highly unsatisfied and not coming back. Oh and I ended up getting my car back because they took way too long and 3 hrs in and it still want upLivermore it is from now on read more

Quoted $1,800 to replace the front windshield on a 2019 Toyota Camry. Was charged $200 to let me know they can't actually give me a quote for recalibration of LDA due to previous bumper replacement. They're gouging because they can. read more

I bought a car from here and I am satisfied from the seller guy MO AMIRY he was a great person with excellent manners and behavior he helped me and explained me all the terms and futures perfectly a special thanks from him. read more

I just got a Prius 2023 couple day ago. And Ben Nguyen is the one help me out. He is the best one so far. And he can speak Vietnamese too so if any one want to buy a car. He is the good one to talk with read more

I always take my vehicles to Livermore Toyota and my husband told me to try local instead of driving over the hill. Well I regret it Tracy Toyota is nothing compared to Livermore. The set up to help the customer with a smooth experience is so different. The person who checks in my car is not the same person as the advisor who is at the desk. You don't have to wait and keep pulling forward to be assisted. Once an advisor was available he then came out to assist me with the drop off of my vehicle. They use cones to keep track of which car arrived first and actually reorganize the cones on the cars once a car is taken away (such waisted time). When I came back to pickup my car there was only one gal at her desk. She was doing paperwork and told me I'll be right with you. I waited as she then picked up the phone from the parts dept. Another customer who was dropping off her car (came inside as no one was outside to assist her) stood in front of the same advisor who was on the phone. The advisor then completes her call runs some paperwork to the back and comes back to assist the customer who is dropping off her car and still leaves me standing there. Another advisor comes out from the back and at this point there is another customer waiting with me and instead of asking who is next tries to assist the customer behind me..... so very unorganized and I am sure with the proper management working with these advisors and a clearer set up of the maintenance dept this could actually be a much better dept that I'd be happy to come to. read more

BUYERS BEWARE! I'll start off by saying Samantha is great! However, when it came to financing the car, the finance officer that drafted up the contract, Raymond, did not disclose how much the "added" perks were going to be. When he got confronted AFTER the car was purchased he pointed the finger to Samantha. Yes Samantha sold us the car, but it was HIS job to go over the complete contract. I will be filing a BBB & Consumers Affair against them. My advise is to make sure you know exactly what you are purchasing, toyota sales reps are know for adding on optional packages to the car being financed with out you even asking. i.e. dent pro, extended warranty, etc. They will present you with an estimated monthly payment for X amount of months and never disclose what is exactly calculated in that monthly payment. read more

Thank you Sam Wali!!!! Our daughter just purchased her first car and could not have done it without the help of our salesman.. We looked at other dealerships in area and customer service didn't come close. Tracy Toyota has many options for all budgets. Thank you Sam again, we would recommend you to anyone!! read more

Tracy Toyota - Car Dealers Near Me - Tracy, California

Purchased used 2017 Sienna Van last month, and just getting around to sending in this review. My wife, Stella, and I received outstanding service in facilitating the purchase by Deepak. We highly recommend Tracy Toyota. Doug read more

Great service advisors. Knowlegable and friendly!

If I could give negative stars, Tracy Toyota Service Department deserves it. Brought in an easy fix. Was told it would close to $2000 and guy was rude. Found same service at another dealer for less $200. Picked up truck, was harassed by picket line. Service guy was rude again. Indifferent, rushed, and uncaring. Staff was stressed out. Line for service was 17 cars deep. I can't blame picket line. I can only imagine how it is to work there. read more

If I could leave more stars I would. I just wanted to Thank the awesome team that helped me on my first car purchase in about 8 years! Kacey Dawson (sales) helped me find a car on the lot that I had spotted online. He made the buying process so easy. There was no added pressure to buy the car I test drove or to find another car I wasn't interested in. He let me know what was going on each step of the way. John Lau also helped me in financing and these 2 were able to ease my anxiety. Thank you Kacey and John you guys are awesome! read more

Tracy Toyota - Car Dealers Near Me - Tracy, California

I went to Toyota and the salesman was so friendly and nice with us, his name is Dell Ilyas I recommend 100 %

The customer service is horrible. I called to get an explanation of why my car is indicating that it requires maintenance and my call was answered by a cashier who knew nothing about car maintenance schedules. I was told that I need to call back on the following day to speak to a service representative because they were too busy to take my call. Also I feel like I'm they are nickel and diming me with maintenance. All of the current maintenance coming due for my car adds up to about a thousand dollars. I believe in maintaining your car but a thousand dollars in maintainence is a little absurd. read more

I have been a Toyota customer since 2007 and a loyal Tracy toyota customer for the past few years. Deepak has been my go to guy and he came highly recommended by my cousin. I have bought several cars from him over the years and he always made the process so convenient. This recent purchase was a collaboration to get my dream retirement car and he worked on it until he got me what I wanted. This by far is my best purchase. Thanks Deepak! read more

Tracy Toyota - Off road monster - Car Dealers Near Me - Tracy, California

Don't go here if you want to deal with dishonesty about damage and overpriced quotes. The lady helping me over the phone was super nice-- the only positive to my experience. I took my car in today, which I bought from this dealership. I have had a slow leak to my tire for a couple weeks, and figured there was something I couldn't see in my tire. I took it to Tracy Toyota to get it evaluated / repaired and they called me back with a quote for over $450 for one tire, which they said was NOT REPAIRABLE due to the placement of a nail in my tire being on "the sidewall" of the tire-- Hence the high quote for a new tire. We told them no, and we went to americas tires down the street. Not only did they give us a quote for the tire we needed (if needed replaced) at less than $250, but the tire was easily patched and replaced and we were told that the nail in the tire was very small and NOT in or even close to sidewall of the tire. Tracy Toyota also quoted $50 if the tire needed patched, and America's tires did it completely free and the tires originally weren't even purchased from them. Sounds like Toyota likes to scam people not only out of their money but they are completely dishonest about the whole thing. Lost my business forever. read more

My husband and I just leased a new vehicle from Tracy Toyota. The vehicle was not available in my own city, so we decided to make the 2-hour drive to Tracy after negotiating a good price with Tyler. I asked Tyler if he could help make the process as efficient as possible, as I've had experiences where I felt like my whole day was eaten up by a car transaction. Not only did Tyler do that for us, but the entire experience was so smooth, we kept waiting for a catch, but there was none! No pressure to pay for tons of additional services, just the car I wanted at a very fair price and excellent service! I think the process took maybe an hour at most and the car was delivered freshly detailed and absolutely perfect. After this experience, I will likely not use our local Toyota for purchasing again, and instead I feel it was totally worth the drive and will return to Tracy for my next lease. Big thanks to Tyler and Tracy Toyota for making the car buying experience a pleasure. read more

Tracy Toyota - New vehicle purchased from Tracy Toyota - Car Dealers Near Me - Tracy, California

The price for parts are now more competitive compared to other dealerships and online. The bad actors have been replaced. In 2023, I have been able to negotiate a price below MSRP. You just have to act fast because Toyota's are selling fast and still suffering from low inventory. read more

Took my 2014 Highlander there because my rear liftgate (trunk) wouldn't open automatically. They quoted me $2000. Pretty much wanted to replace the whole rear door. Charged me $180 for the diagnostics. We said no thanks. Asked for a cheaper option. They said if we didn't want to do that way, they couldn't help. Went home, hubby and I googled issues with Highlander liftgate. Found out the struts are a common problem. Found a utube video about how to replace them. Brought them on Amazon for $250. Took 25 minutes and now it works great. Never going back there! read more

My husband & I had a great experience with Robert Jones the salesman at Tracy Toyota. He was very knowledgeable, upfront and easy to talk to. If you're ever interested in a car, ask for Robert. read more

Tracy Toyota - My daughter loves her 2020 SE Corolla! Thank you again, Robert Jones - Car Dealers Near Me - Tracy, California

Our 2016 Toyota Camry's front lower engine covers located at the bottom of the vehicle, had become loose. When parking, the front covers would scrape, when driving out of a lot they would scrape. Finally they came off on the freeway and could have killed both my wife and I. Not being dramatic, the front bumper was actually at the point of falling off due to the connectivity to the lower covers. This is a design flaw in the 2016 Toyota Camry's front end. I duct taped the bumper and brought the car to Tracy Toyota. Edward, the service clerk, was very nice, helpful and listened to me complain about this design flaw. We got the front end under covers replaced but I could not afford the bumper replacement which actually cost us $1130. Once I brought it back, the Toyota mechanics added the new bumper and we were off. Stuck with a big bill that I do not think we should have paid. Ronnie Lott, please take a look at your reports on 2016 Camry's frond end's getting damaged because they are too low. This causes compromise to the entire front end and is very costly. This is a 2016, 5 years old and already has a new bumper. Very disappointed in this design. Even scraped my new covers last week, just driving like an old man. I bought my 2000 Toyota mini-van with you guys and had no problems. I hope this is not an indication of product integrity. Kudos again to Edward and the Toyota mechanics, they are always great to work with. Again, this is a design issue not a service issue. Thanks and I look forward to more great experiences at Tracy Toyota, just not experiences where my car falls apart. read more

First let me start off by saying this is probably the worst dealership I've ever been to for service. First of all we get there at 7:12 AM where the fourth in line for the non-appointment line. Now let me be clear I understand that I did not have an appointment but in no way shape shape or form should it take 40 minutes to register for an oil change and tire rotation. There were five people hanging out front and switching numbers on the tops of the cars as they were processed. But that's all they did when you asked them for help or when someone's coming the responses I'm not the service manager you'll have to wait until the service manager comes out. They have two service manager is working and five nimrods standing around out front . Finally we're at the front of the line and they proceed to take the car behind us and I lose my crap. We're upset we finally get someone to listen he tells us to go inside then we listen to the dumb service manager tell us everything that we need even though we specifically asked I only want to oil change and tire rotation. Which without a coupon is $91!!! What the actual hell? Are they filling the car with liquid gold? Then he proceeds to tell me are you waiting here for your car are you freaking kidding me I just waited 15 minutes to get my cars Paperwork done with you do you think I've got another four hours to spare? Absolutely the BIGGEST RIP OFF PLACE AROUND . People if they charge you $91 for oil change and tire rotation just think of the mark up that they're doing on the cars that they're selling on the Lot!!! After 2 1/2 hours service manager calls and says it's time to pick up the car and here's the Kicker ....are you ready for this ? In the recommended section they recommend that I get a new front brakes and rotors and back brakes as well. Newsflash I got brand new brakes and rotors all around my car at Les Schwab in January of this year I've driven 14,000 miles in a year. I took My car back to Les Schwab and they confirm nothing is wrong with my brakes I have a bearing that needs to be replaced and that's all. So Tracy Toyota service department are scamming their customers into replacing things that aren't even bad !! This is not over Tracy Toyota not by a long shot!! read more

My review is for the service department... When you have NUMEROUS staff members that seem to hate their job, and apparently management, based on their conversations with each other... One can only wonder what type of care they are taking with your car. I came in a few months ago and paid almost $300 to have my bumper repaired. They did a halfassed job and you can tell where it isn't entirely connected. I have been fortunate enough to work with friendly service reps... It's the company that seems to be everyone's problem, not the customers. read more

Life changing. Words could not express how helpful the sales team and management were in buying my first Prius. read more

Do NOT go here!!! Waiting is ridiculous and these people are a rip off!! They quoted you something claiming it's a discounted price and charged you more. They do a very poor dirty job on oil changes. There will be old oil mixed with the new ones. The color is never clear and they have oil marks all over your engine. What bothered me most is, how little oil was used. I'd check my oil after every oil change and Toyota uses the least. I honestly do not think they've ever added a full 5 quarts like what I've paid for. Since going to Toyota, my engine oil will light up within 2-3 months every time which is unusual. They intentionally do this so you'll get constant oil change and continue paying them more. Never returning back to these scammers!! read more

After our Honda Civic was totaled in an accident we were on the search for a replacement. We visited Tracy Toyota about a month ago to look at a used Corolla and a used Honda. Hamid was very helpful and didn't push because we were early in our search and not sure what we wanted. Last week another used Civic became available that met most of our criteria. They kept in touch with me, letting me know when it would be ready to test drive. It turned out to be a great fit for what we were looking for. Chuckles and Kid (sorry on the fun names) were helpful and really made it a pleasurable buying experience. Thank you. read more

Excellent experience, Tina and Deepak where outstanding. I purchased a 2022 Prius, I was offed price at MSRP and provided Toyota Rebates which is better than most dealers are offering now. Would highly recommend and definitely would be back here to buy another Toyota when needed. read more

I used to work a dealership for a luxury brand I won't name so I know how dealerships work and this particular dealership has been TERRIBLE! Watch out for the servicing and trying to overcharge you for work. A couple of years ago I needed my front driver headlight bulb changed and quoted me around 260$ to change it! Due to having to remove the side panel.. I said no thank you and went to an auto store bought the bulb and changed it myself without removing anything. Cost me $17. I had another issue and they were no help.. just stay away and from now on I just rather go to another Toyota dlrship. read more

I have no idea why this place has 2 stars. Huy "Wii" is an exceptional car salesman!! Not once did he try and push anything on me that I didn't want and he did everything in his power to get me exactly what my money was worth. I looked at the car on saturday, faxed necessary income and residency papers on monday and he personally delivered my car to my doorstep (From Tracy to Oakland!) by monday evening! If you need a car, or if your just looking, go and see Huy "Wii" Dao at Tracy Toyota!! Promise you won't be let down. Service was quick, and trustworthy! Ramen B is extremely helpful also! He made personal phone calls to the banks to push the approval, waive the bank fees, etc. They detailed my car and gave me a full tank of gas too! I couldn't be happier with my new car and the customer service at Tracy Toyota! :) read more

Tracy Toyota - Go to Huy Dao at tracy Toyota! - Car Dealers Near Me - Tracy, California

My wife and I were looking for a very specific venza (color and options). Being from the Bay Area and calling and scheduling appointments to multiple other Toyota Dealerships and getting the run around or the bait in switch it was a breath of fresh air to work with Tracy Toyota and Gabriel C. I called in to see if the car was still available and spoke to him and we figured out the price over the phone. It was near closing time that day and we said we would drive out there the next morning to purchase the car. We got there the next day the process was as seamless as possible. We ended up trading in our car (not planned) but we got good value from the dealership. Gabriel was quick efficient and got us through the process/finance quickly. The best car buying experience so far. I would drive out of my way to go back to Tracy Toyota and Gabriel for my next vehicle purchase. read more

Had a great experience buying a car yesterday. We were helped by Miriam on the Phone/Internet (via TrueCar contact) and for a test drive, Samantha for the sale of the car, and Robbie for the financing. A couple things factored into my situation that may not apply to most sales. In my favor, I could've paid cash, and I was already pre-qualified with a great interest rate from my credit union. So there wasn't really any pressure that could be put on me on the financing end. On the other hand, the Rav4 Hybrid is in extremely low supply with a high demand, so it wasn't like we could go to any other dealer. We drove about 100 miles to get this one. So it went both ways. All in all, from the dealings in email, then phone, and then at the store, it was a great car-buying experience. read more

It is a long overdue thanks to Toyota service teams. Thanks to service teams for taking the time to answer my questions, doing regular maintenance, tires replacement, key fob battery replacement and always ready to help to our service needs.Thank you! read more

I would give less than one star if it was an option. We had a great experience through the process. We trusted this dealer to take care of us. I know we were buying a used car however we were taken advantage of by this business. One week after buying this car the transmission went out. We contacted the manager about the issue and ww were brushed off as if it wasn't their problem. We were told the car was inspected and it was in perfect condition. For a big company to not even give us the time of day is so sad. We bought from this company thinking we would get a reliable car because of all the inspections that Toyota puts their cars through. We were sadly mistaken unfortunately. The company is shady and anyone going to buy a used car from them should be aware of what they are getting themselves into. I hope this changes people's mind from going through Tracy Toyota. read more

I bought my first car here !!!!!!!! Great service as well, I was helped by Tina and Ahmed, both were very good at trying to work w me and my situation. If you stay by close I definitely recommend to try too look for a car here first and just see the options either way the service is great and, you never know you can probably see your next car here !! read more

Tracy Toyota - Car Dealers Near Me - Tracy, California

I just purchased BZ4X Toyota at different dealer only a week and one day I went to Tracy for my family graduation party and my car was out of battery and then I came inside Tracy Toyota dealer asking for charge the car and the owner refused me because he don't want to hold responsibility if something happened to the car. I really upset with their customer service at this dealer. read more

Good service is with the details. When I went to check my xm radio auxiliary wire, not only was it unplugged and stuffed back in the cabin. The wire was jammed so when i attempted to remove it, the wire just tore off. If this is how some simple wiring gets handled, who knows what other items get put back together with disregard to assembly and ensuring wiring is not in the way. Sorry, I won't risk bringing my car back here for any type of service. read more

Tracy Toyota - xm radio auxiliary wire - Car Dealers Near Me - Tracy, California

Since our Toyota has over 100K miles and the Platinum Warranty has already expired, taking it to the dealership for maintenance or repair would seem inadvisable. There are plenty of capable local shops that can do the same work for a more reasonable rate. Having said that, there are some reasons why we still bring our vehicle to Tracy Toyota: - The coupons they mail out make their rates competitive, - You are assured that your vehicle is being looked at by a certified Toyota technician, and - They have the best Service Advisor in Rick Moody. Rick has been our Service Advisor for quite some time now. He has always been honest with us and has helped us in more ways than one. Rick is our MVP here and he should be yours, too. The morning line used to be long. I think it started to get shorter when they stopped having donuts at the waiting lounge. =) read more