Was looking to purchase a vehicle and have it shipped to us in another state. Was sent pictures of the new vehicle, including the actual sticker. After the salesman talked to the man upstairs" in management, all of a sudden they want to add a $3995 market adjustment above the sticker price they sent to us previously. Super shady, they can keep their car. Buyers beware of this dealership. read more

Great Experience, I was going to Capitol Toyota in South Bay since I got my new car, but when I moved to Manteca I decided to try this dealership for my 2019 Sequoia's service needs, the experience till today is five star, from dropping car key's to service desk to courtesy pick/drop services to getting back the car on time. They always let me know what is going with the car while its there, I will highly recommend this dealership for your service needs, buy new/old cars or parts needs. read more

Saturday was my first time at Tracy Toyota. Since it's the weekend, I braced myself for a long wait even with an appointment at 10:45 AM. The wait to be checked in took 20 minutes but you get to wait in the comfort of your vehicle. They will do a 360 inspection recorded on the tablet. Tatiana helped me. She was personable and bubbly, in the midst of chaos. While she helped me, we got to chatting. And I don't enjoy idle chit chat but I enjoyed talking with her. She even flagged down the shuttle for me. Because the service was estimated to be 2-3 hrs, I didn't want to be stuck there during lunch time. Since the van was already fully packed, I decided to wait for the next one in an hour. I milled around the showroom. It's a no-frills kind of place. There's a massive Starbucks machine but you only get cups from your service manager due to Covid. After enjoying my caffeine, I checked out the new luxurious Crown. By the time I got my chips from the vending machine (~1 hr wait), the other shuttle arrived. Off I went with another passenger on the shuttle. The hybrid Sienna was a comfy ride. As I sat through a tour of Tracy, Tatiana called me with the news my car was ready. The service only took 1.5 hrs. Incredible. The shuttle U-turned. Tatiana helped me with check-out. She even accompanied to my car to remove the paper mat from the driver's side. I noticed that the service technician, Josh (?), even reset the screen. Normally, I need to clumsily return the my previous view. I've also checked the valve caps on the tires. All accounted for. I appreciate the attention to details by the team at Tracy Toyota. read more

Toyota Tracy! Worst place to go to buy a car. They're liars! I will never go back there!! My family and I went to Toyota to buy my daughter first car, her credit score high 600. My daughter last year in college and working. The car she's driving is near death so she needs a more reliable car. Sales guy seems nice at first. He showed us a 2024 Toyota Corolla with 88,000 miles $19,991with 20% interest rate! Total out the door $22,240.65 WTH! Toyota % rate 20.63, Santander 21%, Exeter 22%!! Are you serious! I'm so damn disappointed with Tracy Toyota. Sales guy said the % rate is this high because it's her first car that's what all banks will give her. BS!! We took picture of the BS he was trying to sell us, long story short we went to our credit union 7%!! She didn't need any co-signer!!! Few years ago, in 2016, Toyota got sued for discrimination against black and Asian people for charging higher interest rate! NOT A DAMN THING HAS CHANGED!! read more

I recently bought Grand Highlander from Toyota Tracy. I must say one of the best experience of buying a vehicle from the dealership I had reserved my vehicle months back and I was working with Bruce Liu. He is one of the best. Bruce's ability to connect with customers is remarkable. He communicated with clarity and transparency, ensuring I felt assured that I would get the vehicle I reserved. He answered all my questions with patience and professionalism, giving me regular updates on the status making the entire process smooth and enjoyable. I would recommend Toyota Tracy read more

Lets start by sayin we had called and stated we were on our way...updated arrival time and called to get our car added, as potential trade in to speed up process. Met by a lady(saleswomen) stated theyd greet us and be right with us...we waited around minimal 5 minutes before asking a salesman for jesus or Mustafa. Both salesman did their job and no complaints with them. Our vehicle '19 QX50, has a recall to remove pan and inspect pan for debris. (VC-Turbo engine bearing defects) Sales Manager(I assume) (I asked Mustafa for the name but he stopped replying) came back and stated he had two options...(option 1) proceed with deal and not interested in car as it has a recall. (option 2)take as trade and only give us 8k. i stated no...they did work up to 10.5k as trade in.(i still said no) i educated them on what a recall is and what this particular one referred to. (msgd Nissan buddy, oc shop foreman) he states its easy, drop pan if debris r/r engine. updated Mustafa and mgr he then said he'd be out of money if vehicle sat(min you no Inspection) has been done. Was planning to leave as such but Mustafa called and my wife updated wed look elsewhere, he called once again today after being told not interested. I msgd him asking him to leave us alone and informed him id be writing a review. All and all, it saddens me that someone not familiar with recall and automotive protocols would be taken advantage of. be weary, do homework and never take low ball offers unknowing of facts. **GONiners but we will take our defective car and make our purchase elsewhere. Hugo A read more

Is sad to say that I've been a loyal customer to this establishment. Bought more than 2 vehicles here in the past. My complaint is that their service department is so disorganized and lacks professionalism. I have brought my cars for service with an appointment and still end up waiting inside my vehicle more than 30 mins to even be acknowledged! I took my 4 runner in for service on a weekday without an appt and was completely ignored! I called the number and was told that they take priority with the vehicles that have an appt, which is understandable but there was no one in the appt line at all! I waited over an hour and no one came to help me! I left and have switched to the Modesto Toyota and have had better service there. Hopefully won't need to go to Tracy any more! read more

The biggest rip-off ever!!!! I will never take my car there for service. The place to take your car is Livermore Toyota, they are honest and reasonable about diagnostic fees and would apply the diagnostic fee twards the repair unlike Tracy they tried to charge me $500 for a diagnostic fee and tell told me that the fee for diagnostic could not be applied to the repair? What a RIP OFF!!! If there was a rating that was lower than 1 star I would have rather selected it because 1 star is still more than they deserve. THE WORST TOYOTA DEALERSHIP IN CALIFORNIA!!!!!! HANDS DOWN!!!!!! read more

I've been looking for a new Rav4 Hybrid for a couple weeks in the Bay Area but the market does not look good. The reasonable markup I could find was 2k over MSRP and the other dealerships would make me come to their stores in-person to make a deposit, but I have no time for that because of work. Then, Tracy Toyota came up like a life saver. With the help of Samantha and Ben, the dealership agreed to lower the markup from 4k to the lowest one I could find, and they had the car available. Plus, they did take my deposit online so I wouldnt have to drive 50 miles just to make the reservation. Everything has been smooth since then. Ben took a good care of my car when it arrived. Samantha did well on all the documentations and financing plan. Highly recommended!!! read more

Tracy Toyota - Car Dealers Near Me - Tracy, California

I bought a car last week!!! It was such a great experience and price. I'm really thankful for Jesus helping us out. Jesus was very knowledgeable, friendly and so helpful in this experience. I'm so happy to have purchase this at the Tracy Toyota. read more

I recently bought a Camry from Toyota in Tracy, and I have to say Andrew Hernandez made the entire experience smooth, stress-free, and enjoyable from start to finish. He was professional, patient, and genuinely helpful every step of the way. He took the time to answer all my questions, never made me feel rushed, and really listened to what I was looking for in a car. Andrew was really knowledgeable about the features of the brand new car and explained everything very thoroughly. What I appreciated most was that he wasn't pushy at all just honest, respectful, and easy to talk to. If you're looking to buy a car and want someone who will treat you right, ask for Andrew Hernandez at Toyota in Tracy CA. I couldn't be happier with my new car and the great service I received! read more

From the moment we stepped onto the property we felt welcome and not pressured or overwhelmed by salespeople. I was approached by a salesman by the name of Ben, who was a truly amazing human! I have bought many vehicles over the years and I didn't feel pressured by him one bit. He actually took the time to listen and understand exactly what we were looking for (a car to buy my son for his 16th birthday). We spotted a beauty and took it for a test drive, immediately knowing this was the car we wanted. My husband gave him a number and he was able to get exactly what we wanted. We then met with John in finance, who was great. John had us laughing and made us feel so comfortable, explaining all of the documents in a simplified way so we were able to easily understand what we were signing. Ben and John are the absolute best car dealership employees that I have ever had the privilege to buy a vehicle from. Once we said "yes" to the deal, we were done with all of the financing and documents in a little over a hour, which is insane if you've ever bought a car. John didn't try to play the "add on" all of the extras game while in the financing phase. A huge plus and something that truly shows the personality of Ben - he went out of his way, held onto the car until my son's birthday, purchased a huge red "Happy Birthday" bow to put on the hood, and hid the car in the back lot so my son wouldn't see it right away and would be surprised. Ben truly went above and beyond! I would give him 100 stars if I could. Due to this experience, I will now be purchasing all of my vehicles from Tracy Toyota and I would recommend you do the same.. just make sure to ask for Ben Nguyen! You won't be disappointed. read more

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Awesome experience in buying brand new 2025 Toyota Highlander Hybrid from Tracy Toyota. Mustafa was super as the salesman. Tracy made the entire experience very pleasant. I also paid a very low dealer markup as compared to other Toyota dealers in the Bay area. I highly recommend Tracy Toyota for your next buy. It's worth traveling to Tracy. Thanks again Mustafa! read more

After waiting for 2 hours I was told that the whining so called "technician" did not want to do the work because he would have to remove 6 extra bolts. This was for a $649+ transmission service. Being a customer since 2001 it sure is sad of the lack of motivation of these so called techs. They would rather upsell $58 cabin air filters that you can purchase for $8 on amazon and have a child install it. The loved football veteran Ronnie L. would be embarrassed to see the lack of motivation from some of his staff. read more

Bought a used Sequoia from Tracy Toyota last year in middle of 2023. At the time, SUVs especially low volume ones like Sequoia were hard to find and easily going way over KBB value. I had already been looking for weeks when I saw a 2017 model listed with Tracy Toyota. To my surprise, it was listed pretty close to KBB. Visit and vehicle inspection were smooth and professional. Their office staff stayed back late to process the loan application so I could drive the truck back with me the same day and did not have to make a second trip. Fast forward a year later, DMV mysteriously placed a stop on my registration renewal. I made two trips to the DMV and they couldn't tell me what was missing or why was there a stop. I made a virtual appointment with DMV and all they could tell me was to contact the dealer. So I contacted Tracy Toyota. It took them a week or so to figure things out with their DMV rep but they followed up and had the issue fixed. Yay! :) Thanks Tracy Toyota for your top notch, ethical and professional business practices and staff. read more

I attempted to contact the GM Tim Vu, with the number provided on the original review and it was just the Tracy Toyota number, the maintenance department took 3.5 hours this time instead of 2 which is a down fall. The maintenance department is a waste of time. If you have a simple task such as an oil change you can plan on being here all day. Took 50 minutes just for them to check in my vehicle and another 3.5 hours for a simple oil change. Again if you schedule an oil change here plan on this being your full day. read more

My son Tyler and I went to look at Toyotas. We we're greeted by Ben Nguyen . He was such a great person to work with purchasing my sons truck. Ben took us out for the year ride and we made our decision pretty quick. We then had the pleasure of working with Samantha from finance. Ben and Samantha are quite a good team! I highly recommend Ben and Samantha and Tracy Toyota! read more

I just bought a 2023 hybrid Highlighter there. The customer service I received from Ben and Samantha, was outstanding. Had it not been for them listening to what I was looking for and attending to my needs I would have not purchased the car. I recommend anyone looking for a Toyota to go and see Ben and Samantha. Thanks again Ben and Samantha, I'm loving my new car and my commute to the bay is much more enjoyable. read more

No pressure maintenance service specialists. They will offer and explain any optional service outside of Toyota Care before charging you. Very commodious if you need shuttle services if you're not going to wait at the dealership. Best when you book an appointment online and arrive ~15 mins early. Advisor Edward Damian was very helpful & great! read more

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Shout out to Andrew Hernandez he was a wonderful help especially my daughter buying her first car!! Wonderful customer service :)

I set out to buy a new Tacoma and was looking at multiple dealerships. Tracy Toyota had the model, color and a good number of desired options in stock. I setup my financing with my bank before going to the dealership, got the approval based on the asking price directly from Tracy Toyota's website and then contacted the dealership. I was responded to without a bunch of harassing phone calls and the overly needy salesperson calling me. I let them know approximately what time I planned being there. Upon arrival I was greeted by the salesperson. They knew exactly which truck i was there to see and they were ready to show it. After the test drive, I told the salesperson let's work out the deal. Told them how much I had to put as a down payment and off they went to confirm things. This is the only reason I can't give 5 stars, they came back and told me the price was slightly higher and they needed to confirm some stuff with my bank to get a re-approval. Fortunately it was still well within my budget and still a lower price than the other dealerships I was looking at. Within about 90 minutes, I was driving off the lot with my new Tacoma. This is the second time I've purchased a car at Tracy Toyota and based on my previous experiences, I will go to them again for my next Toyota purchase. read more

This was my second time here. My first visit didn't go so well, but I decided to try again. Brought my RAV4 in for it's 60K maintenance. Mauricio promptly assisted me and was extremely helpful in clarifying a few matters for me. Mauricio called me to let me know my car was ready. He said that he had a couple of pictures he wanted to send me, regarding the condition of my tires. I had already made a mental note a couple of days ago that I needed new tires. I'm glad Mauricio took the initiative to point it out to me. I had him put new tires on since my vehicle was already there. I really appreciated Mauricio being such a great help with everything. He even had my car washed! Talk about Customer Service! read more

UPDATED REVIEW: The Service Manager (Brian) reached out to me and provided me with an update on my vehicle. He was very professional and genuinely intersted in helping me. He apologized for the lack of communication and said that he will personally provide me with updates on the status of my truck going forward. He said he would call me the next day with an update on a tool they were waiting for, and he did. A completely different experience and honestly the experience I would expect from a Toyota rep. I can't bring myself to giving them a 5 star just based on the initial experience. It also didn't help that the original Service advisor was at the counter when I came to pickup my keys and he didn't even acknowledge me. I guess he's a little bitter that I called out his poor service. Oh well. read more

Tracy Toyota - Car Dealers Near Me - Tracy, California

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I came to buy a new 2025 Toyota signia at tracy Toyota and mick help to purchase a new Toyota I would highly recommend him for your new Toyota. read more

Tracy Toyota - Car Dealers Near Me - Tracy, California

The two stars has nothing to do with the people that work there, the two stars is because I bought this brand new car with 0 miles and I have been smelling antifreeze for months, I was told that, "Toyota corporation is aware of the antifreeze, Toyota dealership is aware of the antifreeze, Toyota manufacturers are aware of the antifreeze and that that's just how they're making them now! b*******! that's just how Toyota is making them now, so it's natural to smell antifreeze, O'NO, THERE IS NOTHING NATURAL ABOUT SPENDING $40,000 & me SMELLING ANTIFREEZE! I WILL DO EVERYTHING I CAN TO RETURN THIS VEHICLE AND GET MY MONEY BACK! Also the paint job that Toyota is putting on these cars is UNreal, weak, weak and cheap! The paint is so freaking thin, you can just look at the paint & it'll get scratched. In other words this is b******* I remember back in the day when paint used to last you! go buy yourself a brand new car, heck even a used car, and somebody can bump it with their door & nothing, everything would still be cool! I mean it's ridiculous, you spend all this freaking money and for what, to have your car all scratched up freaking in a day, that's b*******! I mean these paint jobs on these Toyotas ain't worth the pot to piss in, literally! Hell the fingernail polish on my fingernails IS thicker than the damn coat of paint on the car! Anyway, back to the antifreeze thing, there's no way in hell I should be smelling antifreeze coming from my car when I purchased it brand new with 0 miles! Toyota, I am bringing my car back for a complete refund! U would too! read more

Tracy Toyota - My 2024 Toyota Camry xse Mother of Pearl,/red leather interior! The paint job on these cars are cheap! And I'm smelling antifreeze! - Car Dealers Near Me - Tracy, California

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I bought my 2024 Toyota Prius Prime here and was quite happy with services from Andrew Hernandez.

I'm very happy with Ben Nguyên who's sales representatives in Tracy Toyota today He's really personal and helpful He's help us to buy a new car I'm appreciate for that I will tell my friend about Ben when they want a new car Once again thank you so much Ben read more

With a very good credit score, you will still get the run around job, then get a TERRIBLE loan interest rate! This is the second time. First time we purchased the Camry and thought we got a good deal because the loan officer said. BS!! We both had scores in the high six hundreds......got 15%. Walk in there years later to purchase another vehicle.......20%!!!! Wtf??!!! Scores still in the high six hundreds!! Absolute nonsense!! Highway robbery at best!! I would really really like to believe that this wasn't and isn't a race thing being that Im a black man...very disappointed......Hopefully all Toyota dealers aren't this bad read more

I just purchased a Highlander Hybrid, which is a car that is very difficult to find. I had been searching for a couple of months on my own before contacting Tracy Toyota. Tim searched inventories regularly and succeeded in finding the car I wanted and within my budget in a relatively short period of time. The communication during this process exceeded my expectations. During my wait for the "paperwork" to be completed, the sales staff and administrative staff were friendly and welcoming. I highly recommend Tracy Toyota. read more

Although it took three calls for someone to pickup I will give them 5 stars for the courteous rep helping me locate my needed battery. Happy they had it in stock and best of all I received OEM parts that were similar priced to the aftermarket stores in area. Fast service when I arrived. Checked their websites and I lucked out with a coupon :)))) read more

Tracy Toyota - Preferred Services! - Car Dealers Near Me - Tracy, California

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I have been coming here for almost a year for all of my routine maintenence. Never had any complaints until today, when I came in for my 60K maintenence. I pulled up 20 minutes early (10:10AM) for my appointment, which was scheduled for 10:30am. I was told there was 2 cars ahead of me. Both of those vehicles had been helped before sitting for another 20 mins... Another vehicle pulled up and got helped right away. I ended up not getting helped until 11. Total of 45 minutes sitting there waiting to be helped. The car that pulled up and got help before me sat maybe 10 minutes. I overheard someone say "nobody has helped #5 yet", which was me. I also ended up having to wait for a shuttle to come back, which pulled out to give others a ride as I was waiting to be helped. I had an 11AM meeting and ended up having to sit in the lobby to take it on my phone. Maybe I should have showed up 20 minutes late instead. Ridiculous. Please do better. Anyway, The service was good as always. Jen was very informative, through and friendly. read more

I've been to multiple dealerships, and this was by far my best experience. Ben was everything you want in a salesperson. He wasn't pushy, and made me feel comfortable the entire process. I bought my first car and the whole process including test driving the car, only took 2 hours! Couldn't be happier with my experience at this dealership. read more

Tracy Toyota - Car Dealers Near Me - Tracy, California

Just picked up my vehicle serviced here at toyota tracy service center. Jasmine, service advisor, and her partner Bob were such amazing and outstanding people. Their level of professionalism and honesty is beyond compare. TOYOTA CORPORATE Should clone them 1000x, and spread all over toyota facilities! Toyota Tracy... if you are looking for someone to be recognize in your company for integrity, skills or for hard work Jasmine and Bob are well deserve!!! Their service deserves more than 5 stars!!! Thank you Jasmine and Bob!!!! read more

Updated review: my husband took the car in for the repair because I was unavailable. The dealership did replace the melted plastic mirror cover, which we are very thankful for. My appointment was at 9:30 and the line for people at the service department was extremely long. He spent half of the day waiting for the vehicle to be finished between the part replacement and an oil change. Our service advisor wasn't there, but the person helping him said they had some people call in sick and that was the reason for the delay. I have only been to this service department a couple of times and they always seem overwhelmed and disorganized. Again, I am thankful that they replaced the part, but the whole experience was frustrating from beginning to end. I will likely find another dealership for my servicing needs in the future. And I don't park in a "highly reflective" location. I park in my driveway where other vehicles have been parked consistently for years with no issues. read more

Tracy Toyota - Melted mirror - Car Dealers Near Me - Tracy, California

Gabe was very helpful and knowledgeable! He made the process of purchasing a car very simple and easy. Whole process took us about 2 hours!

If I could give a 0 star, I would. I needed help finding a certain number in my car to cancel a certain plan, but my system won't let me access it without failing. I've called multiple lines that Toyota has given me, but one operator told me to just go to my local dealership and they should be able to help me. I went inside here, hoping that I would finally get my problem resolved after making so many calls with so many different numbers. I explained everything to the associates, but all that I've explained went over their heads. Then a manager came out when the assistant realized he couldn't help me. Manager invited me into his office, and as I've explained my situation, he paid no attention and had no interest in what I said. He did not treat me like a customer, did not give me the attention or help I needed, and was sarcastic about everything he had said to me. Who signs checks and works on something WHILE a customer is talking? No eye contact, body language said a lot about his interest in the situation, and tone of voice told me he didn't care at all. It was extremely disrespectful for a manager to do that. It was really hard to stay positive and nice, because everything this manager did made me feel like I had to shut up, and that no one cared enough to help me find a single number in the system of my car. I felt like the manager could have at least tried to help me out. I left the manager's office when the assistant came in with his phone saying "Google says to call Roadside Assistance!" which, again, didn't work. May I add that the manager had said "If that [roadside assistance] line doesn't help you, call me outside and I'll yell at them for you!" in such a sarcastic tone, which was not greatly appreciated... Calling Roadside Assistance did not work, as they immediately said I was not calling the right line and hung up. Did I go back inside? I definitely didn't, because I felt like they weren't taking me seriously enough as a customer and that I was just a bother. I don't think any customer should leave the dealership feeling bad about asking for help with their car, especially when a Toyota operator had instructed them to visit a local dealership for help. Went to the dealership in Livermore and they gave me the right number to call, helped me through the entire process, and made sure all my questions had been answered. Do better Tracy Toyota. Considering he was working on checks, I'm assuming the manager is the finance manager. read more

Came to Tracy Toyota for a refund on my warranty's Alex was on top of it and kept me updated to the slightest detail, I got my check within the amount of time he said it would take, happy to have worked with him, Alex Thank you so much man and keep up that great customer service you provided it's very much appreciated Best regards, Edgar read more

Save your time don't bother you will thank me later worst experience 5 years ago and thought I will give another shot in July and was even more disappointed with their finance mgr let's just make a long story short make sure the car is there and make sure they can get the car deliver wasted my 2 hours of my life sitting there dealing with numbers and options to a 2020 4runner and ended up with the Mgr saying ok " let see if I can get the car" I was heated. Ended up going to ELK GROVE Toyota their internet sales mgr was able to set me up and give me what I wanted via phone text and email and I ended up with this. read more

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Me and my boyfriend have been searching for a car for quite a while. When we came here we were greeted by Ben with a huge smile, he seemed genuinely interested in helping us find the right vehicle for us. I never felt pressure and he took his time to show us a few vehicles before we decided which one to test drive. We ended up buying an Acura RDX, and felt confident we received a good deal after some back and forth negotiating of course. Smooth sailing so far and we will be back when our daughter needs her first car! read more

Tracy Toyota - Car Dealers Near Me - Tracy, California

Mohib Amiry helped us out with a great deal on a Tacoma TRD Off Road. He was very personable and made it happen. This is our third time coming to Tracy Toyota. Thank you Mohib! read more

Tracy Toyota - We brought this beauty home from Tracy Toyota. - Car Dealers Near Me - Tracy, California

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