Ask for Johnny Aviles and Deborah Bruns because they are great managers to work with. My family went to purchase a car that day and Johnny took us around the parking lot to show us the different models of the car that we were looking for. Once we found the one we wanted, he was also able to match the rebates and discounts that we found online from another dealer. The discussion and paperwork went smoothly and he was able to answer our questions regarding warranty and fees. Also explained some of the features of the car before we left. read more

Can i give them minus stars?? A Tracy Toyota is a good reason to consider public transportation. I bought a used car from these people several years ago and was talked into the "extended 100,000 mile service" for $2500. I was told that if i didn't use it i would be refunded all but $50 of it or some such. The contract's fine print said i had to wait 7 years from the date of purchase to qualify for the refund. Yeah, i tried to get my refund but the "insurance company" that issues the warranty is out of business and i'm out the $2450. And i never asked them to come down a penny on the car!! The car i bought was a Camry Hybrid. Initially, no one would do oil changes except Tracy Toyota. I got oil changes done there for years for under $40. However it seems that every time i went there they'd find something else that needed servicing; it was always "sell, sell, sell". However I continued faithfully to take the oil changes to the tune of something like 4 every year at $30-40 a pop. The last time i took the car there i was told the oil changes had gone up to $79.!! I was told there was a new management company or some such taking over the service group and they saw fit to raise the price. I stated emphatically that that would be the last time they ever saw this car. I've been true to that, as that was over a year ago. I now take the car to Speedy Oil Change down the street from them and am back to my $40 oil changes. They're a good group, friendly, courteous, efficient. I'll save my 5-star rating for them. read more

My wife and I went there to look at a Camry hybrid the she had here eye on but we ended taking the XSE. My wife fell in love with that car and Kacey the salesman that we had talked to on the phone, was quick to check on the other car my wife liked instead. Kacey is young but makes up for it by asking questions and doing the leg work other salesmen would just not want to do. Tracy Toyota needs more salesmen like Kacey and I would definitely buy another car from Kacey! Keep up the good work !!!!!!!!! read more

Best car buying experience. Huge shootout to Samantha and Daniel in the sales department. Made the experience very comfortable and listened to what I needed to make the purchase. Provided detailed knowledge of vehicle during test drive and compared differences to other models. Chris in finance was amazing as well. Pleasant to talk to and really wanted to help the customer. Definitely would reccomend anyone looking to buy a car to check them out. The paperwork process was the fastest of any vehicle I've purchased and the time spent in the dealer was minimal. Thanks for helping me purchase my dream vehicle!!! read more

If anyone is looking for a new car or truck see Sayed Razavi.. At tracy Toyota... we were extremely please with the help we received from sayed in finding our new Toyota Tacoma.. He made us feel comfortable, no pressure, very knowledgeable, He would love your business as well.. you will not be disappointed ... our next car will be bought from him also... great service all around.. free tank of gas... thank you Greg and rose medina read more

SEE EDWARD!!Repair Service is the best and worth driving the hour from the Bay Area for the cheaper price. $159 diagnosis compared to $200. Plus the parts/labor repairs and service are much cheaper. Compassionate service man Edward will not make repairs up. He will be honest about what needs to be fixed. And if nothing needs to be fixed, he will be honest and tell you that also. He IS popular so it is sometimes hard to get him by phone but he is worth the wait. And the technicians/repair men he assigns to your car are top notch and very very honest and thorough. Because of bad past experiences with many dealerships I am the type that expects to be ripped off and if possible, I try to peak to see if my car is actually being worked on and with car. I am totally paranoid. But after experiencing Edward at Tracy Toyota and his technicians who are organized and meticulous, I can finally relax. I found another one in Glendora Toyota in LA but that is too far and Service woman NOY in Berkeley is also good but if you want to save even more money, the drive to Tracy to see service advisor Edward and his honest competent technicians, is well worth it. Warning: I know nothing about the car sales department. This is only a review about service advisor Edward at Tracy read more

I was helped by Sam Kahul he was very helpful throughout the whole process and friendly got me into my 86 and he helped get a great deal I told him my needs and very happy with my car read more

I bought a car from this salesperson sam Khul he was very helpful and very easy to work with I definitely recommend going to see him for your next automobile purchase or lease. Two thumbs up!! read more

I have a10 am appointment and not scheduled to get out till after 1 pm you should make appointments based on customers time not on how much money you can pull in. Long wait times will result in loss of my business read more

I recently posted about Toyota just wanted to get an update I still have not heard from the manager or the lady Cynthia who keeps on forwarding my call and sending me to voicemail she's always on her lunch and this is just a horrible business since I got a reply last time I was on yelp and they said they would be looking into the situation I'm still waiting to hear something my boyfriend has called on behalf of me and I've called as well and we are still being sent to voicemail and being ignored. This is completely unacceptable. I expect a call back soon or there will be problems it's been over a month and still nothing!!!! read more

I had an appointment today at 11:45 I was told it would be 3 hours before my car was ready. I realize that we are in the middle of a pandemic but to have to wait 3 hour when you have an appointment is unacceptable. If the dealership doesn't have enough help then they should accept appointments only and not accept drop offs read more

This is update to my previous reviews to T.Toyota. Found my original contract which clearly shows I did purchase the membership as previously mentioned. I paid $629 for lifetime oil changes, tire rotation, 30% off parts, etc. I stated it was the gold membership but in fact it was the Platinum Championship Membership. It was placed in the computer as having the membership by employee Shawn. Also, found the contract that Toyota the company sent me 9/2009 and it also shows the proof, but they denied that. This time, I had Shawn print proof and the information is again in the computer, but I will be keeping my proof til my car dies. I still remain with the same rating to Tracy Toyota. I will follow up with a letter to Tracy Toyota and their owner, Ronnie Lott and Keena Turner. read more

The low reviews of this dealership are REAL. Ronnie Lott - you have a screwed up dealership. Now, lets be clear - this isn't a one time thing, its a repeated concern with the handling of the service of my car and watching the same thing happen to others. Your people do not care. They simply move things through the system. No one is helpful, they just basically say, that's the way it is. An oil change shouldn't take 4 hours. All of the complaints about the car wash are accurate. They take at least 30 minutes per car to go through, so if there are ten cars there, expect to wait 5 hours. No joke. The best part is that while the car wash is OWNED by the same people as the dealership, its run as a separate company. They cant even deal with free washes properly. Its hilarious to watch runners fighting with the car wash guys over getting service vehicles back. The manager at the wash has no care at all. Service after the sale - I think not. read more

Never buy a car at this place negotiate with them with the price over the phone and when I get there they change the price on

I feel bad I can't give them a zero star rating!! I trade-in my car I took the new car only to find out they weren't able to get me a loan. I had to return the car to them and deal with Raymond the Finance Specialist. I took my previous car and after 10 mins they called me saying I have the key for the new car? Like wait! I handed the keys for the new car, And they gave me back my car keys. They were saying that I took one key of the new car?! So annoyed that I had to call them back and forth. RAYMOND even told me that if I don't go back to the dealership they will charge me for the key that was not working on the new car! I tested my keys if they work on my car and it works! Now I had to call them back just to make sure everything is okay. So this RUDE RAYMOND finally answered after multiple times of trying to get a hold of him. And He said they will take care of it! OF COURSE they need to take care of it! They didn't even apologize on what they did! I will not recommend this Place! Like NOT AT ALL!! read more

I had a great experience with Sam Kul, salesman from Tracy Toyota. I would recommend them to anyone looking for a new or used car.

I purchased my Toyota Rav4 from Tracy Toyota in 2011. I have avoided their service department since 2012. My first visit for the tune up and once over was paid for, the car was washed and everything was fresh and running like new. 2nd visit was still a good one but they didn't wash the car and the foot paper was left inside the car. 3rd visit was the last repair I did with this branch. The service man at the time was George, I had seen him talk badly about the never stopping ringing of the phone in the service department, I had also heard him complain about other customers. This was the last time I brought my Toyota in for service at the Tracy Toyota Dealership. I had received a recall on my car a couple years after which I truly regretted having to take care of. I took it into the Toyota branch to get it fixed. They said it should be done by the end of the day but maybe not until the next. I asked if they would offer a rental in the even that it ran over the time they expected. I was told they do not offer rentals. Then never called back the first day and I had to call them before the department closed to find out status. It looked as if I would have to leave it over night. The next day I waited until about an hour before closing with no call from Toyota. They said they didn't have the part and that it wouldn't be ready until mid week. I then asked again if they would offer a rental and they did say yes this time but I had to get a ride down to the office before it closed. I was pissed and I have had 2 other recall notices sent to me on two other items that I refuse to get fixed because I don't want to have to go back to this HORRIBLE place. Over the past 5 years I have been servicing my Rav4 at Tracy Honda and the Service Team there is AWESOME!!! I love those guys, they are the creme of the crop when it comes to superb service, friendliness and they explain things so that you can understand what is going on. They take their time with every customer and I would recommend them hands down. My next car will be a HONDA FOR SURE! I feel that all Tracy Toyota employees, management and OWNER should be taken by the hand for a field trip over to Honda so they can see what customer service looks like. Fast forward to today and I have just paid off my Rav4, its mine and I want to get a good service done on it, a good wash and a feeling that my car is being treated with care. I have read the reviews on Yelp and it still looks as if Toyota of Tracy is still holding the record for the crappiest service around. I wanted to thank everyone for their reviews, even the long ones. It has truly helped me to know that I made the right decision 5 years ago to take my Rav to Honda for service and I will continue to do so until it breaks down and I trade it in for a Honda and support a company that in the end supports me. read more

So, I just had a baby and we had been searching for an SUV while I was still preggo with no luck at all.. Two weeks after having my little girl I saw an Outlander that I liked but my little one was nursing every single hour (or more frequently) and I was tied to the couch. I asked my hubby to go check it out and test drive it and all went well. Come to actually signing the paperwork and the sales guy came to OUR HOUSE! phenomenal customer service and so personable. They really go the extra mile here! I was shocked at the lengths they went to in order to make a purchase happen. Almost a year later and we're loving our little SUV! read more

A big thank you to Landon Cotton, sales rep/sports fan and Ramen Barekzai, Financial Director at Tracy Toyota for getting us into the truck of our choice with zero delays or hassles. We will definitely recommend the crew here to all our friends. Thanks guys! D&M read more

The shuttle driver was very polite and professional.But service advisor told me to adjust the clock from military time to regular time was going to cost $80.00 ! No thanks I'll try YouTube again for free.Not cool.Maybe I was asking too much? read more

I went to Toyota today to purchase a new car. Vinicio Santos was the salesman to help me with my purchase and he was the absolute best! Very personable and friendly, Knowledgeable and easy to talk to. I had originally went to Honda and the customer service was so horrible compared to Toyota and Vinicio. He really worked with me to make sure I was happy with everything. He wasn't pushy or trying to oversell. I can't express enough how happy I was working with Vinicio on my car purchase. When you're looking for a new car definitely go to Tracy Toyota and ask for Vinicio, you will not be disappointed. read more

Im telling you !!!!! All hard working people of the world! !! Never never go to the Toyota of Tracys car repair center it is horrible they rip you off they over charge everything and they lie to you!!!! Please take a stand and don't give them business! !!!! Maybe that will make them think of taking money from their fellow American!!!!### read more

Horrible customer service so bad I didn't even make it to the car lot ... once they found out I didn't have a high enough credit score they were rude and disrespectful i had a huge down payment but they wouldn't even listen to me ...SAVE YOUR MONEY AND GO SOMEWHERE ELSE ..Mrs. Gomez you need a customer service class ..or jus class ...I had to call them to follow up on what was going on everything happens for a reason and after the way I was treated I'm glad it didn't happen ....you guys SUCKS BOOOOOO read more

Please never ever go to these guys for buying the car. I am having a contract issue, but no one is resolving since last 20 days. Customer Relations Manager talks nicely but no action. Saying Thanks for good customer rating is not CRM's job. They treat the customer as a piece of crap, keep saying reasons to solve the issue. They use all the techniques to make you pay more for the car. Please stay away from them. read more

This is probably the worst dealership I have encountered. I live in the Sacramento area and am in the Tracy area weekly. I actually bought my car here. I stopped in last week to see a new Tundra. One slug salesman stood by the door with no acknowledgement. Other salesmen were busy with their phones. The receptionist was so engrossed in her phone she never looked up. I walked around the showroom twice and was never acknowledged. I left. Today I arrive for a 9:00 AM service appointment. After 20 minutes in the service drive watching one guy try to address customers, I decided to leave. There were still 3 cars ahead of me. (Note to Ronnie...my time is valuable too. That's why I made an appointment.) Apparently Mr. Lott and Associates do not need the money nor do they car about the customer. This was not my first bad experience with TRACY TOYOTA. I figured I would give them another opportunity. I can assure you this is my last experience with the Lott Group. Not if but when the ownership changes hands, I may return. Good luck. read more

Drove a friend up to take a look at a used car under the impression that the car was available for purchase. Sat through the application process, the saleswoman told us that the car "wouldn't be right for him." He wanted to take a look at it, so he asked to see the car. Another salesperson came up and told us that the car had been sold the night before. Underhanded and shady. read more

My husband and I made an appointment and drove an hour to look at a specific vehicle. We test drove it, and as soon as we got out of it, another sales person came up, asked for the keys and literally sold it to someone else who hadn't even driven it!!! What?? I understand a sale is a sale, but that doesn't seem like good business! We went down to Nissan and bought something better! read more

Is zero stars an option? Cause that's what this place deserves... On August 26, 2011 My husband and I went to TT to look for a used vehicle. We look around for about 2 seconds before we were bombarded by a salesman. Our budget was tight and we knew what we could afford ($11-$13,000). After dragging us from vehicle to vehicle way out of our price range we were able to on our own find something we could afford. A 2006 Saturn Vue. It was like love at first sight and it was only $9,995!! Going through paperwork and financing was simple enough. Once they knew we were ready to buy with our $4,000 cash down it was easy breezy. Our vehicle came with a Q-Certified Limited Power Train Warranty (one of the biggest selling points for us!). I had had my car for about 6 weeks and as I'm pulling into a parking spot I go to back up and straighten out and my car won't shift into first gear. It won't shift into ANY gear. I'm halfway hanging out of this parking space, unable to move my vehicle by hand and foot (I'm 5'3'' and 120lbs). I call Tracy Toyota and they said they have no way of getting my car to their "service dept" (It's hard to call it that when you get zero customer service) and that I needed to figure it out for myself. Gee, thanks. So we get the car towed there and once they get all of the information, they tell us the repair might not be covered by our warranty. Um, what? My shifter broke. The shifter is attached to the transmission. -1 star. Turns out the part was covered by the warranty and they fixed it. After 3 days in the shop, we get a call around noon telling us the vehicle is ready to be picked up. I had no way to get down there until about 3:30pm. I was able to get a ride a little over 3 hours after they call. I go to get in my car up and first thing I notice is that there is oil prints all over my floor mat. I just had my car cleaned a week ago. -1 star. I wasn't going to say anything about the mats, I was just happy to have my car back! Well, that was until I went to start my car and it wouldn't start. Somehow from the 3+ hours from when they called me, they drain my battery. - 1 star. They ran some tests and went back to the service dept. Meanwhile I'm still at my car. I wait for 30 minutes and no one has come out to me to tell me what's going on. I walk in the service department and they tell me I needed a new battery. Again, what? So after a little bit of going back and forth they are going to replace my battery for free. Which they should. I had no problems with it before I dropped it off to you. It ran 3 hours ago when you said it was ready to be picked up. I am then told that I am going to have to wait for their shuttle service guy to go buy me a new battery. What kind of service dept. doesn't carry batteries? So, I'm stuck waiting another 40 min. They come back with a battery and it's the wrong one. -1 star. Fast forward to last Friday 11/11/11. I notice while backing out of a parking space that something is dripping from my car. We figure out that it's oil. Then on Saturday, what looks like a little oil can with a wrench next to it, starts flashing on and off. Because you put the oil in the engine and my engine is covered by that awesome power train warranty, I bring my car in on Monday. I walk in and tell them what's happened over the weekend and that I think I might have an oil leak. The guy at the service dept. tells my that I don't know I have an oil leak, but I'm a quart low on oil. I may be a female and I may be 26 years young, but after growing up working on cars with my dad and working as a technician for Sears Automotive, I do know a little about cars. Alright no problem. I don't know what I'm talking about. We go back inside and as he's looking up information on my car he tells me that my car hasn't had an oil change. Well, it doesn't even have 2,500 miles on it from when we bought it and I've only owned it for 2 months so I wouldn't have needed an oil change on it. He tells me that it's never had an oil change done there. Again, what? You sold me a car and didn't do an oil change on it before putting it on your lot? You're kidding, right? Nope. Not kidding. -1 star I don't hear from them until the next morning when I'm told my car failed a safety inspection because the brakes are bad. I just bought my car from you guys, shouldn't this been taken care of before putting it on your lot? Needless to say they replace them for free. As they should. I haven't even put 2,500 miles on my car. I have to more stars to minus at this point. They used them all. I get my car back yesterday. We go out to dinner last night and my pass. air bag isn't turning on the the airbag light on the dash is staying on. You're joking right? Ugh. So my car is back in the shop and I'm waiting to hear back from them at this point. The airbag thing scares me. If it we're to randomly go off out of nowhere or not go off in an accident, any owners manual will tell you that could cause serious injury or death. read more

BEWARE! If you are in the market to buy a car and it happens to be from Tracy Toyota be careful about what accessories or after market items you purchase. This dealership is very sneaky. They will sell you items like permaplate and charge you a ridiculous amount of money. You'd think they would call to make arrangements for the application. YEAH RIGHT! The sell you the item but when it comes for the application they don't follow through. I realized Tracy Toyota did this exact fraud with me. I purchased a vehicle a while back and when I went to trade my vehicle in I realized I wasn't given what I had bought. Since the car is old now and I'm not interested in keeping it I seeked a refund for over 3k on permaplate. Lets just say I have yet to hear back form Cynthia Tyler, Guest Relations Manager and Erick Striclin, Supposedly the GM. I have filed a case with Toyota which they haven't resolved yet. I have filed a complaint with the Better Business Bureau, surprisingly they haven't replied to that one. Hey maybe they will reply to the letter my attorney will be sending them soon. Hey Tracy Toyota I will get my money back whether it be the easy way like I had thought but your management rather do it the hard so let it be. If you have ever purchased a vehicle from this dealership CHECK your contract to make sure they haven't committed FRAUD with you too!!!!! read more

Just bought my 2nd card from Landon Cotton...Awesome experience and great customer service!

This review applies to the service department. I was told that there are no appointments made for oil changes so when I arrived on a Saturday morning at 7:30 the line was all the way into the street. The workers that were writing up the service request were extremely unorganized, bouncing from car to car in no specific order and once the line was moving they were rearranging people and I know I was there before a lot of the other cars that they were pulling in. Then when I told the guy about what I saw he said, "well we sell a lot of cars what do you expect?" Seriously, well you can count me out from ever coming back. Then to make matters worse once I tell the other guy inside they tell me that it's a 3 hour wait for an oil change & to get a ride from the shuttle I had to wait another 45 minutes. Once I get home they call me within 30 minutes to tell me the car is ready so I told my service person MINJO that I needed a ride back to pick it up, I guess he forgot to let the cashier know that I was going to need a ride. About 30 minutes I call the main line and get the rudest receptionist ever telling me that no one told her that I needed a ride and I'd have to wait another hour for the shuttle but she would call me back to let me the Estimated time, so about 30 minutes later she said she forgot and put me on hold, basically I had to wait for the shuttle driver till about 12:30p to pick me up. Once I got on the shuttle he told me everyone told him I was mad and that he's sorry for the inconvenience I really don't blame him as he's out in the field. Once I finally got back to pick up my car the service guy MINGO said "oh I guess the shuttle driver didn't get my message, but I sent him a text" SO at this point I'm so over it and disgusted at the moron's they have working here. I got to the cashier and left a message for the service manager and she supposedly left a message but I still haven't heard back since. I WILL NEVER BRING MY CAR HERE AGAIN, EVER...This is the worst service I have ever received and I totally regret doing business with this dealership! TWO THUMBS DOWN!!! read more

I was shopping online and found a vehicle l liked here. I sent them an email and they responded promptly. We set out an appointment to test drive. I proceeded to drive from north Stockton to Tracy when upon arrival I was told that they had sold the car months ago. Really so I inquire about a specific car drive for 30+ mins to check it out and you don't even have it!?!!? I didn't even get offered $5 for gas. Complete bullshit. The only reason I'm giving one star is I can't give zero. read more

Landon Cotton, the Internet Fleet Manager, was fantastic with finding me the car that I wanted and included all of the bells and whistles I wanted. He secured the car and had it delivered in less then a day. Worth the trip from the Peninsula to get a better deal then my local Toyota dealership. read more

If I could give this dealership a 0 I would. We bought a second car there because we received such great service with our first. They would even wash it when we brought it in for service and bring it around for you when you picked it up. This is not the same dealership! Now it's like your cars way over there go get it. Nothing but problems and every time we take it in for a recall or warranty repair they find some reason to not cover it and of course want to charge 150 for a diagnostic on it. They know the problem because Toyota sent us a letter about it. Just a way for them to make more money and rip off customers. DO NOT BUY A CAR HERE or bring one in for service. The most dishonest dealership I have ever dealt with!!! read more

Everyone is friendly, helpful, and courteous. BUT If you're in a hurry, DON'T plan to come here. If you have a Truck/SUV for oil change, expect to wait even longer, they only have one lift for that. ONLY ONE. Making an appointment means nothing, you still have to wait. An oil change should only take 30min. AT MOST. I was told 1 hr 45min to wait plus 3 trucks in front of me. If you do the math I should've had my car in 2 hours. Waiting almost 3 hours just for an oil change, how dare they write "EXPRESS" in big red letters on that building, complete BS. They do offer a shuttle ride but they aren't as consistent with the time they leave as they say they are. They left early and said they would be back in 45mins, which my car should be estimated to be done, after waiting the 1hr 45min, so I had to cancel my shuttle ride. read more

This is probably one of the easiest car purchase I have made so far, I came by here just to see some numbers especially after shopping around and in all honesty I just wanted to see how different this dealerships numbers would be compare to the others. Mike Amin was the gentleman that helped me out through this process, I did not have to show him other dealerships offer but he had straight up given me the lowest interest and out the door price compared to others. That is how I knew this guy was a genuine person and truly went out of his way to make this process easier for both of us, we ended up buying not one but two cars in one day from him, ( one for me and one for my hubby). Samantha was our sales person as well and she did an amazing job on landing us on the correct vehicle and going beyond to help us get what we wanted. I highly recommend this dealership to anyone who is looking into purchasing a vehicle they offer honest numbers and literally beat anyone's price!!!!!! Thank you Mike and Samantha for all your help. read more

Service here sucks!!! Made a 11:15 appointment on a Saturday, it's already noon and no one has come out to my car. No communication between staff and customers, the techs are taking cars from the non appointment line rather than taking the cars of people that have made appointments. Sucks that I have to stand in the rain next to my car just to get some attention. read more

I was a first time buyer maybe i should have been more knowledgeable but i guess i just thought i could trust them! i test drove the vehicle and it had a sensor light on the salesman said if you buy it , it should just turn off on your way home and i bought it!! BAD choice! it did not turn off i had to go back and have a sensor replaced that was an all day thing with poor customer service about it when i arrived until management stepped in then i was taken care of not to mention when i got home after the purchase i realized the carpet under the mats are completely torn and now a few months later i already need new tires and the car is having leaks I've left multiple messages for Cynthia and the general manager for weeks now and i have heard nothing back !! i am so disappointed with my experience at this dealership! read more

My husband and I want to purchase a Highlander. My brother in law works for Toyota so we are eligible to an employee discount. My brother in law told us to be upfront about this when dealing with a salesperson. We pulled into Tracy Toyota at around 3PM on 6/4, my husband approached the salesman told him we were interested in a Highlander and that we would be using an employee discount. The salesman said they don't give discounts there and was extremely rude. We left and won't be going back or referring anyone. We have lived in Tracy for 23 years and try and do business in town as often as possible. Disappointed read more

Well MR CALVIN... Apparently you were just trying to look like you cared about my business on here... I sent you a email from my personal account the day after you responded here... And I'm still waiting on a response. I'm not shocked. Like I said before, this business is a JOKE! My advise to all of you looking to buy a care LIVERMORE TOYOTA is much better and treated me with dignity and respect. Well were the 20 min drive! read more