I will never buy a Toyota again from that Dealership, I don't think I'll ever buy any car from there again. I may never even buy a Toyota again!!! In All honesty I bought my 2013 Prius there, and at the time I paid way to much for it!!! I thought it was justified because it was certified used, the car was only a year old! I honestly should of wrote a review then. The sales man told me I would get free oil changes for the first year. Then after buying it like a week later it need a oil change! Found out I did not have that deal for the free oil changes for a year!!! These fools seriously wanted to charge me for a oil change until I explained to them, look I just bought the car!! Next I asked if I could get another key made for free because I only had one key, since it was a used car they said no! I would have to ask the customer service rep she never got back to me after I called her multiple times! After a few months I gave up and just bought a extra set at 500$ !!!! Then after driving the car for 2 years I noticed my head lights are legit going out like every month! I take it back there, and they told me there was a recall on something with the headlights, and they maybe able to fix it. Then they told me oh your car wasn't included in the recall so we can't fix it! Seriously like WTF. So you and Toyota just expect me to change my headlights like every month...not to mention every time it's changed it cost $129.00, over there! no thanks. I'm so over this dealership and their policy of not helping people they sell their cars too. Next time I'm buying a Honda! read more

Gave you several chances to make it better, but you failed on a aspects! Your new management told me that the problems I had was not there fault, but the old management fault. Great Excuse. Terrible business! Lousy greedy owner. read more

Eli was friendly, open, honest, and knowledgeable every step of the way. Working with him was a no-hassle and thoroughly enjoyable experience. read more

Without an appointment- service was fast, efficient and friendly! I also love having shuttle service, friendly safe driver too!

Hospitality was great and no waiting around. Had a appointment at a certain time and was even taken in earlier.

Horrible after sales service. Finance department is a joke. I went in last week on 7/21/16 to have some warranty work done. I was told it wasn't covered under warranty. My van is a 2011 Siena. I've been calling and emailing over a week trying to get a hold of Raymen after he told me he would look into it and get back to me this past Monday or Tuesday. After this I'll not ever go back. read more

Most of the reviews here are spot on with regards to the lack of ethics and customer service. Majority of the people that work at Tracy Toyota are not friendly and have no idea what they are doing. read more

Definetely recommend David for his excellent service. Took care of me and my family and wouldn't want to change anything. Great job David

Need oil change but didn't have an appointment however,. Mingo got me in right away. I found out that I needed breaks Mingo suggested that I get it done. took him up on his suggestion since i am a commuter. I had that done and I got back my car early afternoon and it is running great Thank you for the expert advice Mingo!!! read more

Tried to buy a car to avail of the 4th of July promotion. Salesperson Nick would not let me look at the cars unless I run my credit first and keeps telling me he has another customer. It's like indirectly telling me that I'm wasting his time...I left and bought a brand new Sonata Sport at Premier Hyundai. Salespeople there are more professional and accommodating! read more

I came here for serviced they overcharged oil changed. I sent email to Service Manager no respond from him. I don't think he cares much about customers. I won't comeback here for business again. read more

Great, friendly service. I was looking for a replacement for my Toyota Camry. Not having any luck and not enjoying my shopping experience. That was until I got to Tracy Toyota, Sammy was super helpful and did everything to help me find a car. I did not find it there but his helpfulness and patience was a real breath of fresh air. I will be back and I have no problem recommending Tracy Toyota and Sammy to anyone looking for a car. Thanks so much. read more

Writing this review to save others from the hassle. We spoke with Cheska in the morning about a specific car, communicated how far we were driving and that we had a one month newborn to bring as well. She never mentioned someone had an appt for the same car at 11AM, and failed to communicate this to us whatsoever. We drove over a hour to Tracy, wasted our gas and put miles on our car that we wanted to trade in which already lowers the value. We waited over an hour at the dealership to see if the lady who had the appointment at 11AM, who was by the way 3 hours late to come look at it...and turns out she wanted the car and we were turned down. Due to the manager and Cheska not communicating this to us, we drove all that way with our newborn to be turned down and not be able to trade in our car for that specific one wasting our time, money and energy gathering up everything to travel with our newborn. Terrible customer service and do not recommend. Horrible experience. read more

Thanks to Deborah and Johny, we just bought our 2017 highlander here and had a really great experience overall. Shopped at at least two other dealers within the Bay Area and spoke to 4 other Toyota dealers around. We decided to buy the car only from Tracy Toyota because of the response and the treatment Deborah offered right from the beginning. We weren't played into anything and she was transparent about the pricing all the way through, which we really liked and no other dealer offered. Johny closed the sale with us and he was really honest and let us be ourselves without having us go through the emotional roller coasters one would dread about dealing with dealers. This is our third car purchase but had the best buying experience. They even offered a free delivery of the car straight to our home. Can't wait! read more

Went in looking for a used car and came out with a new one. Joey, our salesman was great!! Unfortunately I can't remember his last name but I do remember it was his second day there. He wasn't pushy or smarmy like so many car salespeople & apologized profusely after another sales lady was downright rude. All that aside, Joey & his manager presented us with a lease option that had us spending the same amount as buying a used car. Joey could have easily pushed us to a used car but worked with us and presented different options in a clear and concise manner. Would definitely buy another car from Tracy Toyota when the time comes. read more

I only come here because the service is included with the car. This place is terrible. You make an appointment and it apparently means nothing. The employees are rude and degrade eachother in front of customers. They have the worst customer service here. Do yourself a favor, go somewhere else! read more

Landen is the man, he went above and beyond in helping find the truck I wanted! The process was easy with no hassle and no pressure! This is the second time I have a purchased a vehicle for Tracy Toyota.. And I will continue to recommend them! Thanks Landen and Tracy Toyota read more

Just really appreciated for the service to the mall and back. my wife is on her third trimester and the people there were offering a seat and very courteous. I had a bad experience here before but will definitely come back to do business. read more

I am trying to close a deal on a used Highlander Hybrid, and I asked for an inspection of the hybrid system as a contingency for the sale, but getting this information has been like pulling teeth! It was originally estimated at a 2 hour job. They found that some recall work had not been done on the vehicle, so did that work (which is wonderful!) but the completion time slipped twice, significantly. Instead of taking one day it ended up taking 2 days - that's a 100% estimation error. At the end of all this, I asked for the inspection report to be faxed to me, and it contained absolutely no information on the hybrid system inspection, which was the original purpose for bringing the vehicle in. Now I've been calling them for an hour and no one is answering the phones. I have never had such horrible response or service from any dealership whatsoever. They seem to care not one bit for their customers. read more

Great place to buy a new car. I negotiated price upfront. Went to the dealership. They did not try to sell me things I did not want. I took uber from south bay, saved a ton of money. Would recommend this dealership and Salesperson Deborah. This was a weekday, got personal attention. No pressure, bought car just like shampoo from walmart. read more

Awesome car buying experience thanks to Tina Cea! Super friendly, professional and made me feel comfortable with my decision in purchasing my new car. Thanks Tina! read more

I will never go to Tracy Toyota again! Ever!!! I called Tracy Toyota and requested an estimate for changing my water pump, timing belt and thermostat.This was preemptive maintenance. Nothing was broken. Rick was great! He gave me an estimate for $575 and suggested I wait until next week because a coupon was expected to come out that would make it even less. I called back later and the coupon didn't help but their estimate was competitive. I prepaid/orderd the water pump because it wasn't in stock. $169 for the water pump. Expensive(250% markup) but I didn't care because the job was competitively priced. Two days later I arrive and talked to ZYNTHIA. I told her Rick took my order and quoted $575 for the job. ZYNTHIA acknowledged the "approved" price and pre ordered part in writing on the Tracy Toyota Estimate. The next day I came to pick up my car. ZYNTHIA walks me to the cashier. ZYNTHIA has two stacks of paper. One stack is the one they send me home with and the other is the one I signed. ZYNTHIA looks me in my eye and tells me "I gave you a courtesy car wash and knocked another $50 off the price". The one I signed shows the lower $525 total ZYNTHIA generously promised. There was no mention of the prepaid water pump. I sign the paper and leave feeling suspicious. I get home and look at my stack to find two receipts: Zynthia's $525 charge to my credit card and the phone ordered $169 water pump. I called Visa and both charges were showing on my account. I was furious! Tracy Toyota has Zero integrity, excluding Rick. I called ZYNTHIA twice, and I couldn't reach her on the phone. Imagine that. I called Rick he wasn't even aware my vehicle was serviced. ZYNTHIA took his deal and charged me twice. Rick cleaned up ZYNTHIA'S mess and sent a credit to my account. I will never go to Tracy Toyota ever again thanks to ZYNTHIA!!!!!!!!!!!!!!!! It's been several years since I last went to this shady business. In their absence I found an honest mechanic in Gene at C&J auto, about 10 minutes away. What a relief!!!!! I'm still glad to be gone from Tracy Toyota. read more

I received a call from a Toyota rep with an offer to book my next oil change for $40 off. I took it, thinking they were honestly going to do my oil change at a discount. They did not honor their discount offered. Seems like bait and switch right? On top of that the oil change took 3 hours. I was told it was because they were short in the shop that day, after I called and complained about it. Why couldn't they tell me or my boyfriend while he was waiting in the waiting area that the car was going to be delayed? They dont care about customer service. They offered me a partial refund, and I requested a full refund due to the DIS-service they provided. The manager said she would work on it, and after 3 weeks and I havent received anything. I keep calling the manager and she doesnt pick up. I leave messages and she doesnt call back. I have two Toyota cars, one that I just purchased here. Me and my boyfriend commute for work so we need oil changes more often than others. I went to take my 2nd car for an oil change and got discounted the partial refund they offered. Come to find out, my car didnt even need an oil change. I paid for an inspection that is included with and oil change when its due. They are very bad at educating you about your car needs, they just want your money. My car said "maintenance required" so I assumed it needed an oil change but I was wrong. I wish they would have told me my new car gives this message for other reasons. Oh well, I wont go back and neither will my sister. She was just told that the service her van needs takes too long (3hrs) so they cant do it over the weekend and she has to take it durring the week. She thinks this reasoning is very poor and they are probably just being lazy. Between both of our experiences we decided we will no longer take our cars here (5 cars total). You guys may be the only Toyota in the area, but we deserve quality customer service. You show you dont care about your clients, your clients wont come back. I advise others to think twice before trying to start a relationship with this Toyota because the people in this place dont care about you. And I think its important for the people that you take your car for regular service are caring. I do not want careless people taking "care" of my car. read more

This review will be tailored to the car repair center. I have not purchased any of my Toyotas through this place. I've gone to their car repair place numerous times mainly for routine maintenance. Today, I went for an oil change on my car. I was helped by Kyle at the service desk. I must say I was impressed with the customer service I was getting. Kyle gave me an estimate on when the car was going to be finished and it was finished on-time. I arrived home and noticed my car hub cap was missing from the back rear. I called up toyota repair center and was transferred to Dan. Sure enough, after a while Dan had agreed to offer a replacement. I drove down to the service center and was waiting in the lobby. Kyle noticed I had come back and immediately asked me why I was there. I filled him in on what happened and he went back to get Dan. After a while, I was offered replacement hubcaps at no additional cost. I know to some this seems like a minor thing but I really like the ascetic look that hubcaps offer. I am writing this review today to share my experience as I know most places wouldn't have been as willing to help out someone who had already driven off of the lot. This speaks volumes about Dan, kyle, and the rest of the team. I will definitely be back. read more

i highly recommend this dealership, i bought my ford fusion from Ali, ali help me out with everything, come see him

Jen Miranda in service is AMAZING!!! She will go out of her way to make sure you are taken care of! She brings a load of value to this dealership! -Mike & Marion from Milkbomb Ice Cream read more

YES, a zero would be what I wash to put down, but it won't go down to zero. The younger fella at the service writer desk has a chip on his shoulder. classic example of someone that doesn't want his job. The problem, he is both taking a job that someone else would do much better at and that he takes it out on his clients. I am still under warranty for both vehicles, but I will never see this place again. I would rather drive 22 miles to go to Dublin toyota. read more

Never again!!! They owe me $3,400 and all I get so far is bunch of run arounds and empty promises to refund me!! Bought my car Nov 16, 2013 with a 100K mile extended warranty and gap insurance for an additional cost of $3,400. I immediately requested that my gap insurance policy and extended warranty insurance be cancelled on Nov. 19th. the finance manager, Ramen Barakzia, said it will be few weeks to get my refund. Now it's Jan 13, 2014 - I still not get the credit of $3,400 off my car loan. I have called Tracy toyota many, many times to follow up. Mr. Barakzia, finance manager - left a voicemail and saying the check will be mailed on Dec.30th, 2013. Today, Jan 13, 2014 - the check they promised me is just a promise!!! read more

Belt broke on my truck not far from Tracy Toyota so I brought it to them for assessment. To replace belt and tensioner they gave me a price of $699. Called Livermore Toyota, who serviced me before, to compare and they gave me a price of $360. Livermore is paying to tow me to their location so I'll hesitantly pay Tracy $127 for looking at my truck and take the rest of my business elsewhere. Integrity helps establish loyalty. I hope they learn that. Yelp should have the option of zero stars!! read more

JOHN AVILES was the best salesman we had dealt with while looking for a truck. We purchased a pre-owned Tacoma from him, and it was perfect for us. We searched for many weeks, and never could find what we wanted. He also gave us an extreme fair trade-in value for our vehicle. Other dealerships were trying to us an extremely low value. The purchase transaction went so smoothly, and John answered all of our questions and concerns. We definitely will be coming back to John for our next vehicle no doubt. read more

Impressed by the Special Finance Manager Johnny Aviles. He was polite, straight forward, and wanted to build a long term sales relationship. Mr. Aviles is in the business of solving all your customer needs without being patronizing as you ask questions. I'll be recommending all my friends and acquaintances to speak to John before going anywhere else for their next vehicle. Thank you! read more

I had Deborah help me when I was there and she was excellent. She was the best customer service I've experienced at a dealership! Deborah gave me the info I needed on buying a Toyota. A-1 service loved her and highly recommend! read more

We bought Toyota Camry from Deborah , at Tracy Toyota. She did great service, she operated very fast and helped us with other paper works, we are really thankful for her. She is professional and she is very sympathetic. Sincerely yours, Aibek and Zulpukar read more

I purchased a 2014 Prius at Tracy Toyota today (XMAS EVE). Although I was hesitant to visit the dealership after reading the negative reviews on Yelp, fortunately i took a chance as i got a great car at a great price!!!. The sales and customer support staff were very courteous and assisted me with some great accessories that accent my new car well!. If you visit , ask for Landon, Kipp or Johnny Aviles . These guys know what their doing and know how to work with an informed customer. This was a Win Win deal experience for all parties. I am definitely going to give Tracy Toyota the first opportunity next time i purchase a vehicle and refer my family and friends to them. read more

I stopped by Tracy Toyota to test drive a few cars, before my purchase. Was pleasantly greeted by Sam Khul, he was very helpful and eager to help me find the right car. He was very patient as I was unsure of what I wanted. Even though I did not make a purchase today I will definitely be back to by a car from Sam Khul. Thanks for all your help Sam !!! read more

My recent visit wasn't good. From the beginning, in between and post service. I mentioned items to be looked at and repaired. Got the brakes replaced but incomplete job. Said he replaced the shims, not. It still squeeks. Mingo called left VM. The BS'r said he didn't get it (why because he easly distracted?). Mingo talks to much. I deal and see a lot of people in service since its part of my job. Mingo is a classic case BS'r. Don't work with this guy. He gives the service dept a bad rap. He lied multiple times when working with him through the day. At the end he delivers half (you know what) work. Don't get BS'd or deal with this guy Mingo. He trys to fool a lot people around him! I been here many other times and had no issue until getting guy. I did return to re-visit the work and i was certainly fuming. read more

Excellent service! Landon, Aaron and Kip all made the process super smooth. Would recommend!

Everyone was quite friendly and George did an incredible job of taking care of us while we waited for our vehicle to be serviced when several recalls needed to be addressed. read more

My review is for the dealership department of Tracy Toyota. This past December (2014), for reasons beyond my control, I was forced to replace my old vehicle. I decided it was time to get something from 2010 or newer. However, the thought of dealing with a car dealership was far from appealing. I've dealt with quite a few in the past, and simply put, I'd rather go to the damn dentist than spend hours haggling with car dealers. So when my wife and I had a really great experience at Tracy Toyota, it was a little unsettling. After searching the internet and hitting up a couple other Toyota dealers, we couldn't find what we wanted at the price we wanted. Finally, my wife found a 2011 Toyota 4-Runner that had the options we were look for, and it was linked to Tracy Toyota. My wife talked to a friendly sales representative named Tina over their website chat, and we were able to come to terms with what we thought was a fair and reasonable price. Their chat only took about ten minutes. Additionally, they agreed to match our credit union's extremely low APR, as long as our credit checked out. After working things out over chat, we agreed to drive from San Jose to Tracy the next day and check out the vehicle, to make sure it met our standards as advertised. Tina said they would hold the vehicle, and get it prepped for us. Upon arriving the next day, we met with Luda at the dealership, and after a test drive, sealed the deal. We got the vehicle we wanted at a great price, and with our credit, great APR. Luda took good care of us and explained things very well. Next we were to meet with their Finance Director Ramen. I couldn't help but think, this is weird, it's too easy. Shouldn't I be pissed off and annoyed by now? Nope. Ramen was awesome. The guy is experienced, explains things well, and didn't make us feel pressured. He made sure we had a good understanding of everything before all the paperwork was signed. He was easy to talk to, and we felt relaxed the entire time. We were then introduced to their manager Kipp, who thanked us for the purchase and made sure we knew about a couple additional items in the vehicle. It turned out Kipp was the one who agreed to our pricing terms. For us, this car buying experience was a good one. It was the very first time in my life that I actually caught myself smiling while going through the process. I want to say thanks to Tina, Luda, Ramen and Kipp for making this as good of an experience for us as possible. You have our utmost recommendation. read more

I can only speak to the buying experience of a new car at Tracy Toyota which exceeded my expectations. I always dread having to buy a car. After doing some research, emailing other dealers, I determined what I thought would be a fair price and surprisingly Tracy's first offer was right where I wanted. All of this was done over email and even though they didn't initially have the car combination I wanted, they were able to very quickly locate what I was looking for. Having gone through this process a few times in the past I was bracing myself for a lot of high pressure sales tactics, lots of upsell, but didn't get any of that. There was an unexpected level of honesty and openness from Landon and Robbie that really impressed me and made the whole experience very painless. I don't write a lot of reviews, but was impressed enough to take the time to show my appreciate. read more