Road side assistance was great picking up my new Camry with a drivers window stuck open. David the service manager was very cocky telling me I had to approve $150 for them to inspect it. This vehicle was at that dealer for 3 weeks. The window now jumps when opening, door ding in the left door, drivers seat laid way back as if someone had been sleeping in it. Didn't say a word, took my filthy car I had to go find and will take it to another Toyota dealer. This isn't the type of performance Toyota factory accepts, just this horrible dealer. read more

This is out of the normal for me, I don't usually write reviews, but the service department at Tracy Toyota is awesome!! For one, they were open on a Sunday when usually other places are closed. Two the service advisor named Caitlyn is very friendly and has always greeted me with a smile and a handshake. She is very professional and friendly. It's always a pleasure for me to have my car serviced here. read more

I recently purchased a certified pre-owned vehicle from Tracy Toyota, and I had a great experience. I travelled 3 hours to look at this specific vehicle. While I was on my way to the dealership, Deepak kindly pulled the vehicle off of the front-lawn display and brought it to the car wash. So when I arrived it was cleaned and parked in the shade! This was nice considering it was 103 that day. Deepak was patient and allowed time for me to examine every aspect of the vehicle. From sales, to finance , to management everyone showed professionalism and hospitality during our several hours at the dealership! I have owned many Toyota's and been to many Toyota dealerships and Tracy Toyota upholds the passion for quality that Toyota is known for! read more

I give this dealership a zero but the least rating allowed was a star so there. Worst salesman. First not one comes to help then when we ask for help, they give us attitude. They r very rude and unprofessional. Would never go back again. If u want a Toyota, drive out of town to any other dealers than this one in tracy. read more

I tried to go to Livermore Toyota because I work there but they were rude so I went to Tracy Toyota and received great service. Vince stayed open and waited for me. Allen helped me when I picked up and was fast and friendly. read more

I purchased/financed a Scion tC 2016 . Jacob Yaqubi helped me though the process. I'm a recent college graduate and it was my first car purchase. I did a lot of research because I didn't want to get hussled for something I didn't want. Jacob was not like the stereotypical car salesman stories I read online. He is very personable, genuine and was not pushy. He is professional and did his job with satisfactory customer service. We did our negotiation over the phone and settled with walk in price before I even got into the dealership. I spent less than an hour and a half at the dealership which includes the test drive, inspecting the vehicle, filling out paper work and credit check. I think our process was very efficient. I am due for a service maintenance soon and I hope the process will go as smoothly. read more

I recently purchased a 19 Corolla hatchback se Samantha assisted me with sale she was very honest and got me the vehicle according to my buget with the help of Robbie in financing it was fast and quick with no haggle. They have a great team there and defenitly would go back and recommend them to people! read more

I recently bought a 2015 Corolla from Saul in the sales department, I had such a wonderful experience robbie helped me out in finance. They were such a great group of people to work with and I would highly recommend people to come here! Cynthia was such a doll, very punctual on helping people out when I was there. Thank you tracy toyota team for the wonderful experience! read more

Never buy a car from this place because the manager Omid is disrespectful also he don't know how to make a deal with a customer. The pictures on the website is fine but when you went there.. its not exact same. I drove almost 100 miles to get there and nobody's take care of us. And he said if you are not able to give that exact price then why you came here. Never waste ur time to buy car from there. read more

Kudos to the team of Luda Gomez and Tina Cea. Wanted to buy a new Prius and they made it happen. The process from beginning to end was very efficient and comfortable with no pressure. Luda made sure that I got the best price for the car and Tina patiently walked me through it late on a Monday evening. Tina was very courteous although it was late and made sure that my needs were taken care of. Thanks Tina and Luda. Please keep up the great work. read more

Been here 3 times for service. First time was with a Filipino service advisor. Sold me unnecessary stuff and overcharged me for these extras I didn't need. Second visit was with some Hispanic girl. I mentioned to her that they had cheaper prices for full service oil change at Stockton Toyota. So she price matched the rates they had which was about 64.00 Paid over $100 on my first visit with the Filipino cat. 3rd visit was my last visit and never going back. This time was with a white male service advisor. Tried to charge me 100$ for what I paid $64 for the last time I came. Asked if he could price match. Said NO they don't do that. I said what do you mean sir, I got a price match from the nice Hispanic lady on my last visit. He said "oh yeah well i don't do price matching". What a jerk. I took off and drove 30 mins to Stockton Toyota. #BelowAverage I checked later on their website and it was even cheaper that what I was quoted. It was 69.99 for the service I needed. Not $100. He couldn't even price match their own prices. Wtf I said I wouldn't come here again but damn, I had too. It was a bad mistake and a total waste of time. I was in need of an oil change. I was passed due. This was the only place open on a Sunday. So I pull up, nobody approaches me. I go inside to the service dept. nobody there. I waited 5 mins until someone acknowledged me. The dude said he'll find someone to help me. So I wait another 35 mins. Nobody came . So I asked again, " is there anybody available yet to write me up for an oil change?" This guy was like "oh your waiting to get an oil change"? DUH MOTHER F******!! I used to work at a BMW dealership when I was younger. I was a runner in the service dept. We'd all would've been fired if we had the Same work ethic as the people that work here. No sense of urgency at all. This is a below average business. The little guys, the mom n pop shops have an advantage against these big dealerships , because most of those people still actually care. They pay attention to details and they are sensitive to their customers needs. These guys at Toyota Tracy are just waiting to collect a paycheck. If they keep this up they'll be waiting for an Unemployment check. Waited 3 ******* hours for a simple oil change that they could done in 25 mins had they paid attention! read more

Never in my life did I experience service as bad as I did here. The lady at the service desk did not even look me in the eye while she was talking to me, acted as if I was stupid while talking to me & was super unhelpful. Also I did a survey online & still have not heard from Tracy Toyota. Sad to say I will not being coming here anymore for my car. read more

We had a great experience at Tracy Toyota tonight. Our sales lady, Deborah worked with us all day to get us a deal we could live with. It was nice dealing with and meeting you tonight, Deb. When we went to the finance desk, Ramen worked magic on the numbers and got us the lowest interest rate imaginable. Topped off the night with a fresh baked chocolate chip cookie. Are we the luckiest, newest owners of an awesome Toyota Tacoma, or what?! I kinda wish I could do it all over again - maybe in a few years. read more

The only bad experience i had with them was with their horrible finance director, Ramen. After deciding i wanted to cancel my pointless extended warranty like he said i could, trying to get ahold of him was a total nightmare. I have never met such an unprofessional "director". Completely ignored my calls and texts (he left me on read in the initial text) and when he finally answered (thank god he had given a family member his cell number or else i seriously doubt he would've returned my call from his office) he was uninterested with what i wanted and seemed to want to end the conversation as quickly as possible. First he sent me the paperwork to the wrong email so once again i had to non stop call for him to answer. He didn't even bother to title his email, which i find once again totally unprofessional. Its like i did not matter a single bit once i bought the car and left? It is not suppose to feel that way. After a while i emailed him about 7 times for a copy and he finally decided to reply a week later. After not hearing anything about my cancellation for a month i called Toyota finance to find out he sent my check to the wrong address. I for real believe that man did not want to help me at all and did all of these things on purpose. I was on the phone with different places for months until it was just recently resolved. Seriously how is this man still working there? Horrible customer service and made this whole process extremely stressful. DO NOT GET ANY SORT OF EXTENDED WARRANTY WITH THAT MAN. and if you have to further deal with him good luck. For that reason im never going back there nor suggesting it to anyone, i mean just look at the rest of the reviews!! read more

Called to make an appointment for my oil change and tire rotation yesterday and was advised an appointments are no longer accepted for this service. Arrived today without an appointment and all went well. Took about an hour to get my car back. Have never had any problems at this dealership.... read more

Nice greeted, recognized service, friendly and fast service as upon the request by customer!

Scheduled us for a service and replacement for a part that was on a recall for our toyota corolla. they told us on the phone that it would take 2 hours for the whole visit. We arrived here today and was told that it would take 4 hours. so, we thought what the hell. we waited and 3 and a half hours later we saw our car still parked in the same place. we asked the lady on the service counter what is happening and she just told us that it would be another 2 hours on top of the 4 hours that she told us earlier. TOYOTA...we do not work here!!! Our car was scheduled for service today and we are still here 4 hours lter and apparently will be waiting for another 2 more hours minimum because a lot of customers showed up. You need to fix your shite. People cannot wait the whole day after setting up an appointment which you agreed upon. If there was a negative star I wouldn't hesistate in giving that to you. read more

Sam Khul helped me with my new car and I love it! His customer service was the best I've seen at the car lots I visited. I bought my car because of him. read more

This review is for the service department. I did not purchase a vehicle here (and never will). I got a notice that there was an airbag recall for my Toyota Sienna. I called and spoke with a girl that asked for my VIN and said that my vehicle did have that recall. She said they'd order the parts needed and when they were received, they'd contact me for an appointment. Two days later, she called and we scheduled the appointment for that Saturday. I was told the vehicle needed to be there by 8:30am and that the repair would take most of the day. When I arrived I was told to wait in my car for a service advisor. I waited a while and then finally decided to just walk in to where all the service advisors were. There I met Mingo, who was sitting at his desk and didn't seem to be busy or have any intention of coming out to my vehicle like I was told he would. It was obvious that he didn't care to be there doing his job that day. Regardless, he looked up my vehicle and told me that I didn't have the airbag recall, but one for the sliding doors. Okay, well why did the girl on the phone not know what she was talking about? I surely wouldn't have cleared out my entire saturday on a holiday weekend had I known it was only for the doors. He said the vehicle would be done by 6pm that day when they close. We made the 30 minute drive home. Later that afternoon, we went back to Tracy to do some shopping. I called at about 4pm to make sure all was going well and we were still on schedule. A girl put me on hold and "went and checked" and then told me that it was still being worked on and would be ready at 6. We drove by the dealership at 5:40pm on the way to a store and saw our van in the parking lot. Assuming it must be ready since it obviously was no longer in the shop, we went to pick it up. I waited in the car with my toddler while my husband went inside. He was told that they were still working on it and that it'd be ready by 6. He gets back in the car with me and we go to drive away and notice that our van is no longer in the parking spot it'd been in minutes before. They'd only just pulled our vehicle into the shop at about 5:45pm when they insisted I have it there no later than 8:30am. It sat in the parking lot the entire day for no damn reason. Of course, 6pm rolled around and it wasn't ready. We were told it'd have to be done tomorrow. We were pissed, but what could we do? They said they'd give us our next oil change for free and wash the car after the work was done. We made the 30 minute drive back home. The next day around 2:30pm we called and were told it was being worked on and would be ready by 4pm when they close. We arrived shortly before 4pm and waited in the dealership. Mingo was of course not working that day and left his mess for everyone else to deal with. The service manager tried to say that the vehicle wouldn't be ready until after 4 and tried to put us in a rental and have us come back the next day to pick it up. We refused and said we'd wait until it was finished so we didn't have another day of our holiday weekend consumed by this fiasco. Everyone was visibly irritated since they wanted to leave on time, but had to stay to complete our vehicle. When it was finally done, they tried to rush us into our vehicle without washing it. We insisted they go wash it. The service advisor that had to stay until we took our vehicle was obviously very annoyed. While we were in the dealership waiting around I noted that it seemed to be in very poor condition. The vinyl couches were in bad shape with tears all over them, and everything was pretty dirty. I wish I would've snapped a picture of the small child play area they had. It was beyond filthy...so bad that I wouldn't let me daughter anywhere near it. The owner and managers should be embarrassed by this place. Horrible service and unprofessional employees. Next time my vehicle needs service, I'll take it to Modesto Toyota....or even Elk Grove where I bought it. They have way better customer service. read more

I brought my car in because it was making a weird noise when it started. I already took it to 2 mechanics that told me it was most likely the cam shaft. When I first dropped my car off on 5/17 I informed the service advisor what the other mechanics told me the problem was. The service advisor called to tell me the problem was the starter. Of course I said to fix it. Then the advisor calls me back to tell me I now need a new battery, I asked them to change the battery. I pick up my car on Thursday, pay over $600, and Friday morning it makes the same sound. Frustrated I call back, the advisor was very apologetic and asked me to bring my car back. I wasn't able to bring the car back until 5/20. I drop off my car, a few hours later the advisor calls to tell me it was a work belt, they replaced it and now it's ready for pick up. I pick up the car on 5/21, I could hear the noise as soon as the person started it to bring it around for pick up.  I go back inside and let them know, the issue isn't fixed. The manager Carlos said he wanted to keep the car for further inspection, I couldn't be without my car another day, I have to work. Carlos promised either he or the other manager Mike would call me on 5/22 with a resolution,  I waited until 2pm on 5/22, no call. I called in and spoke with Brent who was able to secure a rental for me while they did another inspection. I drop my car off on 5/24, not even 2 hours after drop off I get a call telling me the problem was in fact the cam gear, that I initially said was the problem. And it's gonna cost $900+. When i asked if the cam was checked when i first dropped my car off, they said no because their sepcialist wasn't in on that particular day. How is that my fault? So now I'm out $600+ for a starter that didn't need fixing to begin with and they refused to refund me for. I don't feel I should be responsible for paying for the starter when I informed the shop what the problem was, and they didn't even check the cam until the 3rd time the car was dropped off. I will never come back here for any service! read more

My daughters Toyota Camry broke down and was not worth fixing so I knew She needed to buy a new car. She kept putting it off and was really dreading the whole process. As a first time buyer and a younger woman she was expecting to be talked down to and taken advantage of as I'm sure her naivety in buying a new car came across loud and clear. She knew she wanted a corolla because she had such great luck with her 2 previous Camrys but wanted something a little bit smaller. I saw a white one online in her price range so we looked around for that one. After a little bit we were approached by Nick. He introduced himself and although I felt at first, guarded and distrustful he put us at ease right away. He was not pushy, he was friendly but not overly so, he was genuine and very knowledgeable. Although we couldn't find the one I had saw online he showed me a cute 2011 Corolla S with 86,000 miles. He said that this one became available that day and that if he was shopping for his sister he would recommend this one to her. What I appreciated about Nick was he was the complete opposite of the stereo typical used car salesman. There wasn't any shady haggling. The price was so close to the Kelly Bluebook there was no need to haggle. We learned that with my help consigning my daughter qualified without having to put a down payment. After we agreed on the price, interest rate and monthly payments he sent us over to Ramen to finish the financing details. Earlier my daughter asked Nick if they could do window tinting at no additional cost. He said he will try his best to get that included and he did! The Corolla she purchased is a 2011 but you would think it was 2016. It was immaculate and even had that new car smell. I couldn't believe the condition it is in. Nick showed us the engine at it looked brand new, not a speck of dirt. Since it is a Toyota certified used car I feel confident that not only does it look great but it will run great too. So next we go over to Ramens office to finish the deal. Ramen was also very nice, personable,outspoken and passionate about his job. After looking at our credit report He realized that about 15 years earlier I had bought and paid off a vehicle from Tracy Toyota, because of this he offered us a bunch of perks and extra incentives. He did not need to do this for us as everything was already agreed upon. He says that Tracy Toyota motto is to reward loyal local returning customers and he explained that in addition to the window tinting he will really take care of us by adding several "extras". He said he will instal an alarm. The car did not even have the "brain" of an alarm installed so they will install a new one from scratch. He gave me bumper to bumper warranty for 3 years. Initially, the warranty that is given was a limited warranty for a certified vehicle and I have to say it was very limited. He added GAP insurance, free oil changes for 3 years, free theft insurance up to $2,500. Lastly, he offered free road side assistance with no deductible and no limitations for 3 years! Again, he didn't have to do any of this as she had already agreed to buy the car with just the limited warranty and tinted windows. This gives me so much satisfaction and peace of mind. We are so content in the decision to come back to Tracy Toyota. It's been almost a week and She is still waiting for Cynthia to call to set up an appointment to instal the alarm and to tint the windows. She left a message with Ramen to see if we could get it done soon as She is going on a camping trip this next week and haven't heard back. We are not frustrated yet by this as its only been a week and they are installing both free of charge for her. I want to thank Nick, Ramen and Tracy Toyota for such an easy no hassle first time buying experience for my daughter. I left feeling happy, satisfied and very confiident. I would recommend Tracy Toyota, myself as well as my daughter will be buying from there again. Angie and Kathleen read more

Recently purchased a car from Deborah @ Tracy Toyota. What an awesome experience and seamless process it was. Deborah was very helpful as she offered us the best deal without any haggling. Total time spent at dealership between initial paperwork and financing was under 2 hours. Deborah was very personable to work with as she was the main reason I chose Tracy Toyota again. Aaron from Finance was great as well. Thank You read more

I never really got a great vibe here, but my wife bought a pre-paid maintenance card from them, so we came here for service for the last 16 years (yes, we did get our money's worth out of the deal). Just went in today to get our free oil change, and was told they would not honor the contract since the card we were issued only had my wife's name on it. The service history clearly shows both of our names and they know they've been dealing with us for nearly two decades, but they want out of the (now) money losing contract and will do anything to not honor it. Bad on them since we're finally going to sell that car and will be buying a Toyota to replace our trusty Sienna, but we won't be buying from Tracy Toyota. Hope saving that $20 was worth the lost sale to them. Take your business elsewhere if you want to deal with a company that honors its commitments. read more

THIS PLACE IS TERRIBLE!!! I went to go get a car that I saw online and I went yesterday and I did all the paperwork work and credit check and everything with Johnny and then I came back today to get the car. I drove all the way from Sacramento and when I came here I found out the car was sold...to someone else...last Wednesday. This made me so upset. We called the salespeople Debra and Johnny this morning to make sure the car is still here and they said it is still here. read more

I met a really great person today with excellent service. If you are looking for a Toyota, please go here Tracy Toyota and look for Deborah Pryor bruns . She will be able to assist you with anything you need and answer any questions. I give her and this place 5 stars!!!!!!!!! read more

Extremely disappointed with the service here. Came in around 2 pm today.. went to the front desk and asked if they still had the car I was looking at online. Receptionist was nice and called a salesman to help me out. I forgot his name but he was nice and professional at first. Then he showed me the car I wanted to see (Toyota 86'). As I was looking at the car, I mentioned that I was just looking around for the car I really wanted. That's when he totally changed his attitude. I don't really like how he didn't take his time showing me the car. I only got to look at it from the inside. And told me they have a similar one in the show room. Like really? I came to see that car specifically and have a feel to the car. You're supposed to convince me to buy a car. Instead, he just kept bringing up credits and loans and basically lost interest in me. Yeah I get that I'm pretty young. But it's definitely not my first time buying a car. Anyways, when I looked at the car in the showroom, he just left me. Luckily, another salesman came to us and was a lot better. He actually took the time to show me cars online as well to expand my options and explained things for me. I wish I remembered his name because he was extremely helpful. Bottomline: If someone is looking at a car, don't judge them because of their looks. And just cuz a customer says they're just looking, don't give up on them. You'll never know if you can convince a customer to buy a car just by having good customer service. I admit, I ended up buying a car before just because the salesman was nice and helpful about everything. And it wasn't even the car that I came for as well. read more

Terrible service, especially when it comes to oil changes. The first experience I chalked up to chance, but the next service was worse. The lady that made the appointment over the phone was rude l and the in person advisors are dismissive. Took 2 hours for an service that I had an appointment for. Work was still not done to the level it should have been. Their COVID precautions are a joke. Didn't see anyone wiping down chairs and common areas in between customers (and I was there for a WHILE) and commonly used items are not changed between customers (pens, etc). No one wears gloves when getting into your vehicle. No car washes because of COVID which I would understand if they were being super diligent about it inside their service area, but they're not so this just seems like an excuse to do one less thing for the customer. At the end of the service, the valet uses the key fob to sound the car alarm to figure out which vehicle is yours. Which is obnoxious when you're hearing car alarms every 5 minutes while you wait for your own vehicle to be done. I would think there would be a better way to locate you car, especially on a not so busy day. Love Toyota, hate this service department. read more

By far the worst experience ever. The person wass using the oldest trick in the book where they keep changing this around... puts the wrong tax rate...keeps showing u all ur discoubts and down payment but not showing I how much u are actually paying. Deal was too good they had to come back and tell me it was for a different car when he actually had me look at the one on paper he was going to use. Then made me feel stupid and horrible and actually bullied me into buying the vehicle for a price I was not happy with. Bought floor mats with it...to find out the $185 didn't come with one for the trunk and on top of all that...the back seat isn't one piece but 3, so they be moving around and they are the cheapest mats ever. Would have paid the extra thousand for the fully loaded if I knew this is what I was going to be paying. Maybe next time they can actually show u the total price u are paying before everything else is added so things don't get confusing and not consistently move numbers around because they screwed up. Also why does it have to take 3 hours just to finally get to the financibg when I thought we agreed on the price when I was first there. I would never go back ever again. read more

We recently bought a used vehicle at this dealership. To their credit, the car was reasonably priced and in good condition. We went through the fleet dept, we had filled out the paperwork online- thinking we'd save some time......uh, WRONG!! Granted, they appear set up for long waits with large screen TVs and a great area for children to play along w complimentary popcorn and water. But really why does it need to take 6.5 hrs to buy a car w minimal negotiation ( they had us redo all the paperwork).... So, I'm sitting there for a good part of the day watching these car salesmen at work. They all look alike w dark sunglasses, cell phones on their hips, and an attitude to match. We were directed to a salesmen for about 15 minutes and then the salesmen we had spoken w online took over. It was like night and day, the attitude of this ass... When he realized he wasn't going to get the sale, he pretty much ignored me and strutted w attitude the rest of the day. Not to mention his pants looked like they were 20 yrs old and his bright blue belt had no matching quality. Of course, there were all the usual lines about trade-in values that were ridiculous and the going back and forth to the secret room... Treat customers like adults, dress like a professional, and get some more staff so we all don't have to wait around all day! read more

What do you think about BBB now. They didn't do anything. Ms. Vierra didn't answer the questions or fix any problem. Better Business Bureau Mid-Counties, Inc. 11 S. San Joaquin Street, Ste. 803 Stockton, CA 95202-3202 Phone: (209)948-4880 | Fax: (209)465-6302 info@midcalbbb.org Kimberly A Dear Kimberly A: This message is in regard to your complaint submitted on 6/17/2011 6:07:16 PM against TRACY TOYOTA SCION. Your complaint was assigned ID 863****. The company maintains its previous position concerning your complaint. Although the Better Business Bureau is helpful in achieving acceptable solutions to most consumer complaints, it appears that further assistance or communication on our part would not be beneficial. We are closing this file. We suggest you seek a solution through other available avenues of redress. Regards, The Better Business Bureau *********************************************************** Kimberly A Dear Kimberly A: This message is in regard to your complaint submitted on 6/17/2011 6:07:16 PM against TRACY TOYOTA SCION. Your complaint was assigned ID 863****. The business has sent the BBB a message regarding this complaint, and we are passing it on to you. The contents of this message are below. Please respond to this message at your first convenience. If we don't hear from you, your complaint will be reflected as "Assumed resolved." Should you have any questions or further concerns, please do not hesitate to contact us. We would be glad to assist you. Regards, The Better Business Bureau ************************************************************ RESPONSE FROM TRACY TOYOTA MESSAGE FROM BUSINESS: Note: The message is either below or you may find it as an attachment. We have read the complaint. Customer was last in our store on 3/11/2011 for a free oil change at 253,235 miles. Time before that it was 2/13/2009 13 months and 60,893 and prior 8/29/2008 with 180,584 miles. We have signs posted that it is the customers responsibility to show proof of the Platinum Card. Why the customer choose not to come here for 2 years is not our responsibility nor is it our position to pay the customer for oil changes that were done by her husband. We will not pay the customer $19.00 for the times she has not come here. Please close this case. Vicki Vierra Customer Relations Manager *********************************************************************** My complaint to BBB Complaint Data This Business was Accredited at the time the Complaint was made. Problem Nature of Complaint: Contract Disputes - No Detail Provided Problem: I purchased my van in 2001...........2002 Toyota Sienna. When I purchased my van, I purchased a Platinum Card Maintenance Plan. This included car wash, oil changes for the life of my van, 30% percent off for parts. In Late 2008 early 2009, when the economy downturn starts.........I go to Tracy Toyota to get an oil change. I am told I need to bring in proof that I have the Platinum Card Plan. When I purchased this plan, I never received a "CARD". You arrived, and they came out to your car to physically input your VIN number which showed you in fact had the plan. I think I came back in three months, without my proof and was turned away. I contacted Toyota (MAIN) for a copy of my contact. Tracy Toyota stated it didn't show proof. I have the fax from Toyota Financial and the original contract. In March 2011, I happened to find my original contract which showed payment of the maintenance plan. I brought to Service Advisor Shawn and he inputted in the computer. I went over an year without a pre-paid and I feel I should be paid what is normal costs for oil changes. From that time until March 2011, my husband performed all my oil changes. I went back Wednesday, June 15th. I was handled by Zynthia. She was fast coming out to my car. A plus. I told her I was here for a scheduled appointment to get the spare tire assembly replaced. It went down when I told her I also wanted my Platinum Card oil change. She looks in the computer and says do you have proof. I explained that I went over a year without my pre-paid maintenance plan and that in March, I provided that information to Shawn and she entered in the computer. She tells me that they re-did the computers and they are requiring the information because a lot of new people now work there. read more

I have been a loyal customer since my first car service! && Love that toyota services is open SUNDAY!! Just had my car serviced yesterday and the customer service provided by Curtiss Beagle & Allen Cadiz was fantastic!!!!! If my car could talk it would say "Can't wait for my next service!" Thanks Tracy Toyota Service Department!!!! read more

Took my Highlander into the dealership for the 30k service. Got a quick appt on the phone, and was out of the dealership within 70 mins. Must have been my luck day and it helps to take the early appt as well. Debby in service was friendly and helpful. read more

Simple 15,000mile service for my 2007 Toyota Corolla. Staff was respectful, courteous, and professional. Very reasonable price for my service as well. read more

Wow they were great. The salesman Kip and entire staff were professional and straight forward, no crap. Best dealership we have ever dealt with. Would definitely recommend them. read more

WORST EXPERIENCE EVER!!! Do not purchase anything from here! I bought a car from here a week ago and I live three hours away and they didn't even detail the car or fix the damages to it!! Said they can't do anything about it after all they just gave it a rinse and it looks like it just came off the lot! read more

Luda & Ramen are nothing less than exceptional!! Stress free & smooth purchase. Treated my wife & I with the upmost respect. They were able to provide exactly what I was searching for when MANY others failed time & time again. Best part of it all, purchase went through without making any sort of compromise on my part. Far surpassed my expectations. Luda & Ramen are Platinum in my book!! Thanks Tracy Toyota! read more

I'm giving George in service the 5 stars! He has been a tremendous help since I bought my Toyota from a different dealer last year. He has gone above and beyond to make sure all my needs were taken care of and in a timely manner. However, the people who answer the phones, need some major improvement and they get ONE star. read more

Had a great experience at the Tracy Toyota dealership. They were all willing to work with me and make sure my demands were met. I test drove both the Tundra and Tacoma and ultimately decided on the Tacoma because of the deal that they gave me..huge shout out to Abraham Seminario for helping me out. He's a great person to work with and I would recommend taking a visit out there if you're in the market for a new vehicle! read more

They do not know how to answer their phones!! My a/c just went out on my 2016 Toyota Corolla and I called countless times to make an appointment and no one answers!!! Very inconvenient on having to drive 30 minutes to the actual dealership to make it all because they did not answer their phone read more

I bought my beautiful Toyota Camry through Sean and Robbie. They did an excellent job in being available when I had questions, and fulfilled my expectations for the Camry I wanted to buy. If I know anyone who is looking to buy a car, I would most definitely send them to see Sean to find the car, and Robbie for the financial contract! Excellence and a pleasure to buy a car from!!! read more