We had great service from Tribal Waters. They were friendly and professional and communication was great. They did the job, as specified, for a fair price. All of the personnel - James, Brandon, and the Masons (deck repair crew) did a great job. They were quick, knowledgeable, and showed up as scheduled. We were so impressed, we are having additional work done. Would recommend to anyone in the north Phoenix area. read more

Splashing Success: A Review of Our New Pool and Spa Installation From the moment we decided to add a new pool and spa to our backyard, the team at Tribal Waters guided us through every step with professionalism and expertise. The design phase was a breeze thanks to Jim O'Connor, who listened attentively to our ideas and seamlessly translated them into a blueprint that exceeded our expectations. He was very patient. We went back and forth on several different ideas with him. By the end of the design phase, the space was beautiful, blending seamlessly with our desert landscape and becoming an instant focal point of our home. The construction process was swift and efficient, with the crew showing up on time and working diligently to bring our vision to life. Special thanks to Dion and his crew. Dion managed the project, communicated effectively and ensured no days were wasted during construction. Any issues were addressed immediately (even after hours). We really felt that he went above and beyond to explain the process and ensure we were satisfied with the work. Shout out to Robert and the hardscape team! We were so impressed with their professionalism and attention to detail. The pavers and outdoor BBQ look amazing! I also want to thank Yolanda at the Tribal office who kept all parties of the project on track and informed. I could always count on an email at the end of the day explaining what's to come the next morning. We very much appreciated the communication! Now that it's complete, our new pool has transformed our backyard into a resort! Our home feels like the ultimate Phoenix retreat! We can't thank Tribal Waters enough for their outstanding workmanship and dedication to customer satisfaction. Their commitment to quality has made our pool installation a true investment in our home's value and our personal happiness. If you're considering a pool installation, look no further than Tribal. They've turned our backyard dreams into a reality, and we couldn't be happier with the results! read more

We had new pool equipment installed a few months ago but while quoting our pool remodel, Pam from Tribal Waters noticed a leaking union. She contacted Brandon at Tribal Waters and he promptly sent someone out to make the needed repairs. Pam, Brandon and the entire staff at Tribal Waters have been great! They're always willing to listen and help you find a solutions. We're just beginning a large remodel project and are excited as we look forward to seeing the finished product. Thanks Pam and Brandon! read more

Quality of construction work is outstanding. Warranty is backed by their word and commitment to customer satisfaction. Brandon, Warranty and Service Coordinator, is exceptional in listening to customer complaints and taking action to resolve the issue in a timely manner. He is a professional customer advocate and a credit to Tribal Waters. read more

I used Tribal Waters to build my pool! The process was super easy from start to finish. They explained every step of the way. I am happy with the outcome and definitely would recommend them. Brandon helped me with working the pool heater, he was thorough and very helpful. read more

Everyone has always been attentive and helpful. Cody has been wonderful in communicating and taking care of my pool. Brandon has been great when something needs to be fixed and getting things done quickly. They have been an amazing company to work with! Highly recommend Tribal waters! read more

Picked up my Pentair filter from this place. They were very helpful and took care of my filter warranty registration.

This year coming up is going to be three years that Tribal Waters built our pool. Just recently we've had a couple issues here and there, thankfully nothing major. I want to thank Brandon for always being so prompt in getting back to me whether it's by email or by phone. Not only is he prompt with getting back to me but also by getting someone out to our home to get the issue looked at and fixed right away. Brandon is pleasant to communicate with and also is very informative. Highly recommend reaching out to him for any questions or concerns regarding your pool! read more

ATTENTION...ATTENTION.....ATTENTION!!!!! Are you looking for THE absolutely MOST AMAZING, CREATIVE, EXOTIC, UNIQUE POOL for your backyard??? Well TRIBAL WATERS CUSTOM POOLS will NOT disappoint you. Once you meet the TRIBAL WATERS CUSTOM POOLS "TEAM" or should I refer to them as a "family" you will feel confident your project is in the very best hands. Joe, John, Cody, Nick, Dion, Yolanda, Kaitlin, Stacey....and so many more. They all work together like a "well oiled machine". They actually give you a binder called the "Construction Process". I am "age challenged" and have definitely been around the block with pool companies and I can honestly admit TRIBAL WATERS CUSTOM POOLS far exceeded my expectations from design to construction to clean up and most importantly COMMUNICATION! Oh and did I mention they offer a monthly pool service as well??? read more

Our Tribal Waters Pool went in 10 years ago. Ever since, its been the nexus of countless neighborhood, family and kids parties. Probably the nicest pool I've ever seen. In floor cleaning maintenance has been 1st class by Tribal. Just the other day Brandon came out and replaced a gear station lid within a day of the call - NO disruption to our lifestyle. I recommend Tribal and their team to build you your own personal resort. We enjoy ours every day. Thank you Brandon, and thank you Tribal Waters! read more

Tribal Waters has been great to work with from pool construction to maintenance. I noticed a small leak on top of the filter and called Tribal, within a few minutes I was able to submit pictures and a video, Brandon was great and helped me troubleshoot what was going on and submitted the repair ASAP. Everything is back in working order and was taken care of very quickly. read more

Great team, great service. I Tribal Pool after I built my pool when I needed help with maintenance. In my experience, most business focus on the big customer first..and that is not how Brandon treated me. these gys will build my next pool! read more

Brandon and the entire Tribal crew have been outstanding. Their attention to detail during the pool build and after has been spot on. If you are considering a new pool, look no further. Tribal even handles my pool maintenance. I have never had such a full service pool company as this. This is your pool company!! read more

Brandon with Tribal Waters always responds in a prompt manner and provides excellent service.

Coty P. recently started my weekly pool service and my pool has never looked better! He does a much better job than my prior pool company that I had used for many years. Thanks to Coty and to Tribal Waters for taking such good care of my pool and spa. read more

I needed a new cartridge pool filter to replace an aging sand filter that was having issues. They helped me figure out which one I needed, sold it at a very good price, and installed it within a few days. Very impressed with how quick, professional, and thorough they are. Especially the way they handled the install, as they didn't just remove the old one and slam the new one in. They took the time to explain that we should replace the pad it sits on (it was cracked pretty bad with rebar showing through), reroute the electrical (the cord was too tight and in front), and re-orient the way the pump is facing so it was easier to access and fit better within the space. They did all of those changes for a fraction of what I thought it would cost, and it didn't take that much extra time. I'll add one more thing as it showed how ethical they are. I asked the installer if we should also replace the pump as it is pretty old. He said no, it's working fine, explained how we know it's working fine, and that I should get the full life out of it. If he would have said the opposite I probably would have invested in a new pump, so I appreciated that. The pool is operating a lot better now. I'll be using them again for additional pool remodeling work. read more

Nothing positive to speak of here from our brief experience with them. Glad we never dropped a single dollar on these guys. We got as far as trying to get someone to get us under contract then decided that we'd bite the bullet and pay more elsewhere for better service. The front desk person was useless. Doesn't acknowledge you when you walk in - you need to initiate. It's awkward. The showroom is dark. Bring some light to evaluate tile and pebble. Can't take samples home. The front desk person plays the radio with an absurd amount of static. It's horrible - can't think about my potential investment choices because of the ridiculous noise. They are also a pebble only installer and booked out for 3+ months per the front desk lady. After visiting our house, it took them 4.5 weeks (not exaggerating) to get me a quote after 3 emails and two calls following up. When we went back into the office after deciding we would consider going under contract, they couldn't do anything there - they needed the rep that took 4.5 weeks to make a quote (Dane) to get back to us. So okay - let's wait for his call. It's been 2.5 weeks since we've expected him to call us back to get under contract. Nothing. We're done. If you don't want business, just say you don't want it. Don't jerk people around and get 1 star reviews.. We decided to go with another company that was slightly more $ - guess what, they have great reviews, jumped at helping us, and they start next week. read more

I contacted my pool maker, Tribal Waters, about needing repair for my pool lights that were not working. I spoke with BRANDON, and he was very helpful. To keep from paying unnecessary repair costs unless absolutely needed, he suggested one test I could do at home. I did it, it worked, and Brandon saved me HUNDREDS of dollars. If I could give Brandon and Tribal Waters 10 stars, I would. You don't get customer service like this anymore, anywhere. THANK YOU TRIBAL WATERS! read more

We had a Pentair pool pump that started making a squeaking noise recently. I called the office and talked to Michelle on Dec 14 who had me send a picture of the pump to Brandon, who is the warranty and service coordinator. He lined up the Pentair service person (Rick) and the job was completed on Dec 19. The only way we knew Rick was there, was the squeaking noise was gone. This team provided superior customer service, and I would be confident in calling them again for any future service. read more

They were extremely responsive on a warranty claim. Everyone that I interacted with is very friendly and it was great working with them.

Brandon Hanke was my service technician and did an outstanding job. Very professional, very prompt, very knowledgeable. He explained to me what he had to do, how he was going to do, and then he did it. He's an excellent service technician that I would highly recommend him for any job that he's qualified. Great skills , personality, and customer service skills read more

First off, Tribal Waters built our pool back in 2020 during the pandemic. We love our pool! it was a great experience. Was it problem free? Of course not. If you're looking for that, you'll never find it. But here's the kicker people! Yesterday, I noticed the in floor cleaning heads not cycling through. So, me being the handy guy I am, take apart the in floor part near the pump. So, I found the problem. My first instinct is to go to the pool supply store and get the part. They didn't have it. I called around some other places and one place said, "yeah, we likely have it. It'll run between $175 to $300" Whoa!! So, I go home after work and dig through pool paperwork to see if I can find a model number for the part. And lo and behold, I run across the warranty info from Tribal that states there is Lifetime Limited Warranty on in floor systems and parts. So this morning (9/12/24), I call Tribal Waters. I fully expected to get, "oh yeah, that warranty is only good if a crocodile damages it under tidal wave conditions... or something insane like that." The receptionist was super friendly (sorry, I forgot her name) and she tells me Brandon is the contact person. Brandon Hanke is the man! He answers, I tell him my issue and he's like, "of course we'll take care of that for you. It just may be 24-48 hours so Monday at the latest. And yes, it's covered." Ok, thats great! I thank him and I kid you not, maybe 10 minutes later he calls back and lets me know they will take care of it early tomorrow morning! Tribal Waters is the best! And they employ some good peeps like Brandon! I highly recommend. read more

Updated..plumbers showed up and did their thing. I got home from work and noticed water running into the giant hole in the ground. One of the fittings failed and popped off..no big deal turned off the water and all was ok. Rebar shows up weeks later. I quit keeping track of dates as I am pretty much laughing at the situation. Rebar crew shows up and installed the rebar...and leaves..electric shows up and does their thing. tribal Forman shows up..looks at the rebar job and decides yep ready for inspection...thankfully the city of phoenix inspector did his job and failed us because the rebar installers put everything at 12" on center and not 6" also missed a lot of the rebar that goes around the lights and skimmer. I called tribal and they said they would send out the crew to fix. Next day steel crew shows up loads the rebar onto there truck and left...they had a better job down the road...tribal had to hire a new company to come finish the job. Now onto the shot creat...4 week waiting time..ok seems on par...4 weeks nope..5 now...oh wait 6 because we have an epic monsoon.. finally August 5th we got shot crete... now spray every 2 hours for 5 days. Now pergola guy needs to come out and set posts before the deck forming...August 13...nope. Saturday August 14th..nope monday..nope.. August 17th decking forms are installed...still no pergola guy. This has been very amusing and frustrating and comical and sad all in one. Almost 1 full year since we did the design walk and start financing we still have a muddy giant mess in the back yard and no pool. More to come Finally get th read more

I have a Pentair sand filter that was leaking and I had called Tribal pools and spoke with Brandon and he was able to get a Pentair service repair person out within a few days . I appreciate the timely matter that they took care of my issue. Thanks for the great customer service Brandon as I really appreciated t. read more

We live in CA and were selling our rental property in Scottsdale. We engaged Tribal Waters to repair and remodel the pool at a cost of around $15,000. First, Tribal Waters misrepresented when they could start the job. They cashed our $5,000 deposit check and then pushed the start date out one month. Second, the bid did not address or contain the complete scope of work. They failed to identify repairs that should have been done prior to resurfacing the pool. We had to hire a structural engineer at a cost of $900 who said he would have recomended/preferred the repairs be done prior to resurfacing. When we tried to address it with Tribal Waters instead they blamed us for not telling them what to repair...incredible and they said they would not do any further work. THEY ARE SUPPOSE TO BE THE POOL EXPERTS. Furthermore, Tribal Waters ended up costing us an additional $8,000 because they didnt address these items before resurfacing. Tribal Waters is one of the most unprofessional companies I've ever dealt with. The lack of detail on the scope of work when bidding our job was atrocious and the customer service disappointing. This is my opinion and I would never recommend using this company. Julie G read more

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Great selection of products, amazing quality of pools. Quality is second to none and customer satisfaction is their ultimate goal. read more

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Tribal Waters installed a gorgeous pool. Matt was awesome to work with and ensure that final product met our expectations. Location and access provided challenges that Tribal was able to work around. I now have a breathtaking backyard oasis. read more

Our experience with Tribal started off well. We closed on our house at the end of may with a move in date of mid July. There didn't seem to be any reluctance on commitment for completion barring any weather delays. We built a diving pool, but nothing extravagant. Rectangle with a square raised spa. Moving from Oregon to Phoenix is a huge climate shock so we were really excited to be able to swim upon arrival. We hit some hiccups with resourcing, but Chris the office manager made some great concessions to improve our experience. Very happy with the results of our pool! read more

Tribal waters is a very professional company with very knowledgeable employees. The company builds very high quality swimming pools.

They created a great pool for us. I just called in for some warranty work on the in floor sweeping system ( 2 heads were not retracting). They had the service call scheduled in minutes and were out to repair in 3 days. The service person fixed the two broken sweeper heads and found two more that I didn't notice. He inspected the whole sweeping system which was above and beyond. Excellent read more

Unanswered questions, unreasonable delays, all while demanding full payment. Terrible communication.

Tribal waters installed my pool in 2018. I recently had some tile issues. I contacted them and they responded very quickly! Dani helped coordinate everything and was very helpful! Thank you so much! read more

I called Tribal Waters through my subscription to Angie's List. They were rated as an A+ pool and spa contractor. I contacted Michael Darrow (Sales) who came and provided new build Water Feature design and Pool deck refurbishment ideas for me. Michael was very personable, professional and visionary in helping me. His company office staff were very professional in handling call backs re: scheduling of materials and service. The two pro craftsmen Michael picked to do my pool work were OUTSTANDING (pride in their work individuals). read more

Tribal Waters did an excellent job on my pool project. From the start salesman/designer Joe Delora understood the vision I had for my backyard. There were hurdles, and minor delays, as are to be expected with any construction project, but the end result matched the vision. The staff at Tribal Waters initiated communication regularly throughout the process to make sure every last detail was exactly what I wanted. They were especially accommodating of my work and travel schedules that had me out of town on weekdays for much of the construction process. My project was completed in October, but I was finally able to host my first big pool party last weekend. All of Joe's social design elements worked beautifully. I received compliments from all of the guests. People raved about the sun shelf, the swim up bar, and the additional seating. A great time was had by all and I look forward of enjoying similar afternoons for years to come. read more

Tribal Waters - Swim up bar and sunken BBQ area to the left. Tons of sunny and shaded patio. - Pool Cleaners Near Me - Phoenix, Arizona

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Greetings, I have been working on my dream pool project now for the last 2 years and have to say where other pool builders would literally walk away with no further communication, Tribal Waters took on the challenge and has been exceptional in many ways. I have learned a great deal about the Pool process -- and perhaps many take it the wrong way as it is not "cookie cutter" or even as traditional as building a house -- there is a great deal of decisions. Unless these are really discussed and confimed, it can lead to dis-satisfaction. Over the years, I have seen the various trades/sub crafts move in/out of Tribal, so that is something that is central to all business processes -- including home building, where you have work that needs to be done by a given specialist -- and different levels of abilities. And unlike other contractors -- they have been fantastic to correct any/all problems with equipment or issues that arise. This is something that many other trades, simply do not do. Tribal Waters focuses on custom jobs and remodels -- they have been wonderful at bringing my ultimate dream to light -- It is the World's FIRST EVER SOLAR POWERED SURF PARK. Yes, literally, I surf in my backyard, and with the updates in the coming months, I will be able to handle up to 225 lbs per person. Enclosed are some pictures - AND Google the following: " Surfing Middle Desert" [the first version done 2 years ago] or feel free to ask more questions of me, directly. Sure, it might be cheaper to fly/Drive to San Diego, but now, with the swipe of my fingers on my smartphone, I can surf in my backyard, with a nearly zero electric bill, year round, and share this experience with my clients and friends. The pool itself looks beautiful with numerous fountains and waterfalls, even at night, rivaling Las Vegas! Ultimately-- instead of a dirt backyard or simple kidney pool, Tribal Waters has enabled me to come home to a resort experience that rivals the best destinations in the world. Will update more when I finish the project this year! read more

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I'm changing my rating of Tribal Waters as they have kept to their word in being there for us even after the pool was completed. I needed a couple things fixed that was out of warranty and they have come through. I've been provided excellent customer service . Everyone has been very professional and kind even though my previous reviews basically trashed them. read more

Getting our pool built with Tribal has been great so far! We are getting the pool we have been wanting at such a fair price. They were the third pool company we went to get a quote and they beat the other two. Construction so far has been such a breeze. They are always prompt and awesome with their communication every single step of the way! read more

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From start to finish, albeit 15 months, they designed a beautiful pool for us and provided excellent teams to do each section. People may not have realized that the pandemic had a massive impact on workers and supplies in every industry including pools! Knowing that, I was patient with timing. When workers came (masons, fence builders, pool dig, cement, shotcrete, deck, pebble tech, pergola, etc. etc.) they were fabulous in their art, professional, on time and cleaned up afterwards. Most was done during Arizona HOT summer. I could not be more pleased or impressed with the workmanship! I was in contact with the Project Managers the whole time and who couldn't have been nicer. Our general contractor, Dion, was above and beyond EXCELLENT in all he did--knowledgeable, experienced and hard worker! I know he was working around the clock with many customers, but he always managed to come out (Rio Verde foothills) and manage the large project; and, he was outstanding in all he did. Kudus to Nick, Yolanda, Dion and Matt--all doing various aspects in the very complex work of creating a pool from scratch and always caring about the end consumer--me! Love this company! read more

Took six months to install mini pebble and change out the tile. The mini pebble is splotchy in the deep end and the tile work is poorly done. They don't show up when they tell you and they don't respond to emails. Stay away! read more

At this point i am extremely dissatisfied with Tribal Waters. I hired a pool company because I did not want to deal with the details and having to oversee every step. This has been far from what i expected. As of now Nick has been the only person at the company that has been able to communicate effectively. He was great and worth mentioning yet after the initial portion of the build i was passed on to the next step where the issues started. Originally It started off with lack of knowledge and attention to detail which has since created a lot more issues. Long story short i currently have an empty concrete shell that overall has an elevation significantly higher than my patio. Then it also has steps at 5inch drop 12 inch drop then 6 inch drop. I can see it now, my 4 year old falling down that significant variation every time. These were not plans i approved yet tribal waters will not admit to their mistake and poor communication to resolve the situation. This company is not worth the hassle. I would recommend avoiding and going with someone more knowledgeable that will not make these mistakes. I also would like to add, this pool is a simple rectangular pool with a baja step and 2 additional steps, very minimal and few items to mess up yet it was! On average i have to send 2 emails, a few text messages and 2-3 calls to even get a response. I have over 75 emails and uncountable calls and messages due to the poor communication and lack of knowledge. I am at the point where my next step is filing a complaint with BBB/ROC or even hiring a lawyer. Not sure how else to work with a company that blames the customer for their mistakes. read more