The food and smoothies are amazing!!!! I went in today and automatically I was greeted by both workers. The store was clean, great music, the guy at the front took my order with a smile, he was making suggestions and recommendations, then I only had to wait 4 minutes for my bahama mama and flatbread. Defnitly coming back!!!? read more

Not one person said anything as we walked through the door The cashier stood there not any hi or nothing so we ordered not once did she ask if we were a member so after we ordered I scanned my receipt onto my points app come to find out my smoothie could have been free with my purchase smh ‍ no communication or anything not customer service oriented here read more

I have never seen a place run so poorly. The only reason this Tropical Smoothie deserves even one star is because of the girl working in the front who was literally doing EVERYTHING by herself. She was taking orders, making food, handling customers, and somehow still stayed polite through the chaos. She made the best food and was the only competent person there. Meanwhile, the manager Jawad was nowhere to be found while one employee was clearly overwhelmed with no support at all. The rest of the staff acted completely useless and unprofessional. Watching one person carry the entire restaurant while everyone else stood around doing nothing was honestly embarrassing. Corporate seriously needs to reevaluate who they're hiring and managing because the hardworking front worker deserves a raise, support, and recognition- Not to be left alone to run the whole store while everyone else brings the place down!!!!!!!!! read more

I came to this location to get my normal bowl and had issues with the app being able to apply my reward for my free 24oz smoothie. So I placed the order for the bowl anyways. When arriving to the store I saw my order and grabbed my bag. I waited a moment at the counter while an employee was preparing thing infront of me. I informed her of the issue I was having and had questions. She was very rude off the bat. I informed her that I placed my order online and was picking up, but was having issues with the app and still needed to order my smoothie. Her response was "I'm confused, so what's the problem if you have your order, do you want to order or not " in a passive aggressive tone. I went on to explain the same thing all over again. She then said "I don't know anything about the app but that doesn't seem to be my problem, ask the customer in line behind you". I then paused, turned and looked at the customer behind me, then turned to look at this woman again, and walked out! When I get in the car, I look at the bowl that I had just picked up (pictured on the right), and was even more angered and upset then I was with the horrible service I received. I drove to my home location which is the Nottingham store. I went in and the manager happened to be waiting on me. I explained my original issue and then informed him how I was treated at the Cockeysville store. This man was amazing. Really turned my frown upside down. He's probably the entire reason that I am still a customer for this company as whole. I purchased another bowl (same one I got at the previous location) and he discounted my smoothie, bc even he couldn't get the reward that was showing to be applied. He did go through my previous orders to verify that it had not been already redeemed. He was very apologetic and said that I am not the only customer that has had an issue with the reward not being able to be applied. I took a side my side photo of both bowls purchased and you can 100% tell a difference. (Nottinghams bowl pictured on the left) Not only in the presentation, but in quantity as well. After it was all said and done done, I wasted money on buying another bowl and am out of two of the free smoothies that were supposed to be earned. I have worked in Customer Service and the food industry for many years. From a dishwasher at the bottom to management at the top. I have never been treated this way as a customer from any company and I'm 39 years old. I am partially disabled and on a fixed limited income. I dont go to BK or McDonalds, or even Smoothie King. I choose to spend the little bit of extra money I do have on treating myself to Tropical Smoothie. But I can absolutely tell you, if it wasn't for the kindness of the manager at the Nottingham location, this company would have lost my service completely. I won't be going to Cockeysville for ANYTHING after that experience. If you don't like your job, find another one. You never know what people are going through. Something as simple as a smile or good customer service can make a customers day. But it can also be the straw that broke the camels back too. Such a disappointment this visit was. read more

Tropical Smoothie Cafe - What a BAHAMA MAMA™ BOWL is supposed to look like on the left, and the bowl I received from the Cockeysville location on the right. - Juice Bars & Smoothies Near Me - Cockeysville, Maryland

Don't go on Friday nights. Absolutely horrible service every time. Young male is too busy talking on his phone and holding the ear phone cord in his mouth to hear your order. Gets it wrong every time and takes forever. Asked him to end his call so he could focus on making the smoothies, ignored me and just kept chatting while he made the wrong amount and had to make more to fill our order. Just awful. read more

Omg your chocolate covered strawberry smoothie is my new favorite smoothie. Please don't ever take it off your menu. We love your smoothies and your service is amazing. Your ambiance is enough to have return customers keep coming back in to try your smoothies and even more than that your breakfast menu is delicious. read more

I picked up a couple of smoothies last week from this location that is by my work. I placed an order online and picked it up, which was smooth and convenient (they place all the online orders on a bookshelf, labeled clearly). This was my first visit to any Tropical Smoothie Cafe, and I was surprised that they offer so much food. In fact, for a place with smoothie in the name, they don't have *that* many smoothies on the menu. But the smoothies I got were good (the fun lime edible straws were a fun treat), my order was correct, and the staff I spoke to when I walked to pick up my order were really nice and friendly. Overall, a very decent place for a smoothie. I'm sure I'll be picking up more in the future. read more

Daughters Choice I didn't even know they had food here! I thought it was a smoothie place. Quesadillas, wraps, sandwiches and flatbreads. And you know the chicken quesadillas are good! Smoothies deal gets you a cheaper smoothie with a meal. Watermelon Mojito was thicker than expected. Lime flavored edible straw. Kinda like a sugar free Pez candy. I prefer the solid straw so I don't get confused. Health food fad place or simple Lunch place? Don't know, don't care. I do know I'll be back again. read more

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Terrible customer service. Smoothies was okay. One was bland . The other very sugary. Would not recommend and will not return .

Stopped in after shopping at Wegmans because my son loves taking their food for lunch to school. It was my first time there, very helpful staff and very friendly. They had a ton of GrubHub/door dash orders, which tells me this is a popular place. Bought a chicken Caesar wrap, that comes with chips. They had it done quickly and it looks very good. I didn't get to eat it, but he said it was great. Will definitely be back! read more

My son and I have eaten at this place five times now, and it has become our favorite spot for smoothies and açaí bowls. The sandwiches are amazing too. Service is great, place is clean, prices are very reasonable, and the food is delicious. Truly the best açaí bowl I've ever had. Highly recommend. read more

Decent shrimp quesidia with sauce on the side though BBQ is supposed to be cooked together. I'm no fruit fan but the drink was fine. No staff are masked which is too bad. They have a few small outdoor tables without umbrellas. read more

Did a catered small meeting order today and everyone loved the order. We had the smoothie pack and the pesto, chipotle and chicken bacon paninis. Everyone commented on the flavor combos and how well everything went together. Highly recommend!! read more

I I had the strawberry with banana and chocolate smoothie. It was interesting. You can taste all the individual elements read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Cockeysville, Maryland

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Very clean store, Moneeb was great to work with and recommend a few things for me to buy. Definitely will come here again very soon. I also think it's better than smoothie king read more

Amazing service and food! I got the Blimey Limey smoothie and my girlfriend got the Bahama Mama smoothie, and a chicken bacon ranch sandwhich! The smoothies and sandwich were both amazing! Everyone working was very nice, and our stuff was finished very fast! All in all, a great place we highly recommend read more

Tropical Smoothie Cafe - My girlfriend posing with our smoothies - Juice Bars & Smoothies Near Me - Cockeysville, Maryland

Very disappointing! Today will probably be the last time I'll be coming back. When they first opened, this place was on point on smoothies and food as well as customer service. Lately, they have been messing up and as a result, I've been hesitant to buy anything from here. Today, I ordered the new Cajun Shrimp wrap and charged me about $9 for it but all I got was two shrimp and the rest was bunch of lettuce. This has happened before when I ordered the Buffalo wrap, where there was mostly lettuce and barely any chicken. This place is so stingy with their meat. In addition, they charge you a lot to get little back. Before today, they made me the wrong smoothie. I ordered a Beach Bum and I got something else. I called them back and the person doesn't know what she gave me. With having allergies, that's not a good feeling. Overall, it's too many bad experiences for me that it's not worth returning. I gave this place plenty of chances to bring me back as a customer and today was the icing on the cake. You're better off going some place else. read more

Tropical Smoothie Cafe - Bunch of lettuce in a wrap. Very disappointing! - Juice Bars & Smoothies Near Me - Cockeysville, Maryland