The smoothies are delish, the food is okay. The smoothies are tasty and full of fresh produce, everything you thought Jamba was when you were a kid, and most likely until you stumbled across this legit smoothie joint. Plus the smoothies are HUGE!!! read more

Tropical Smoothie Cafe - Open 24/7 - Juice Bars & Smoothies Near Me - Goodyear, Arizona

I ordered a detox island green smoothie with fat burner. It's so watered down as if they only made enough to fill half the cup and filled the rest with water. I can't taste the ginger banana etc I basically paid $9 for spinach water..... on top of that this is the smelliest tropical smoothie cafe I ever been to, I wouldn't want to sit and eat there with that nauseating smell. I usually don't post reviews but hopefully management sees this to fix the issues - this place used to be so good. read more

Tropical smoothie is one of my go-to lunch options. Fast friendly service and I never feel bogged down by the food. Kiwi Quencher is my favorite smoothie that they offer. read more

Every other word spoken by the staff was "What the fu*k". There were at least 6 customers were at tables and we all heard what was being said. This is unprofessional. read more

Horrible experience!! They wouldn't take Yelp check in discount. We called ahead of time for our food. The girl on the phone said our food would be ready when we got there. Guess what? NOT!! We still needed to wait for 30 minutes because they forgot to put our order together! Forget it! Will not go back again for sure!! read more

Order smoothies w pineapple mango or banana with no sugar. The fruit is sweet enough. But raspberry blueberries and strawberries need the sugar. read more

Horrible customer service ... it's like they hired a bunch of 16 year olds and left them alone, one was on there phone at the register while taking my order ... i heard them complaining about not wanting to make my order out loud ! the smoothies were good but i don't know if it's worth the unprofessionalism . they also burnt my sandwich read more

Tropical Smoothie Cafe - chipotle Chicken club - Juice Bars & Smoothies Near Me - Goodyear, Arizona

Love that it's open 24/7! Smoothies are pretty good. Expected a better sand which though. Over all, people were nice and it's great for after the gym. read more

Tropical Smoothie Cafe - Turkey guacamole sand which - Juice Bars & Smoothies Near Me - Goodyear, Arizona

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This place has bad service... and when I say bad I mean employee has bad attitude. I get it if it's busy or something but heck no! It was only a friend of hers that she was talking to with no customers and I politely asked if they were still open and her response was, "what"? With an attitude. This woman shouldn't even be working in a place that deals with customer service because she treats (maybe) most customers with bad attitude. I mean who knows, they don't wear any name tags but this is the woman who I'm talking about...... this is her people!!! read more

Tropical Smoothie Cafe - His is the rude lady, and as ya'll can see she's just sitting and talking to Friend. - Juice Bars & Smoothies Near Me - Goodyear, Arizona

Had a bad experience! Food was not according to what I ordered. Disappointed in the service and food. Will not be coming back.

Good but slooooower than molasses - hope you're not in a rush; most inefficient run counter service place ever... Need a serious education on customer priorities - there's more socializing going on it the kitchen than there is food prep. Over 15 people waiting on food for over 20 minutes! read more

The smoothies are good here, but don't go to this location at night while the C squad is on. They're to busy on their phones in the back to get the ingredients right in your meal. I ordered a chicken bacon flatbread, but they forgot to add the bacon. They also ran out of blueberries and mango. The 2 main ingredients in the smoothies I like to order. read more

I love that Tropical Smoothie is 24 hours perfect for late night cravings or a late/early work out. The food is great and the smoothies are usually great I just wish there was a little more consistency and less of a "it depends who makes it." Some employees I've encountered have had exceptional customer service and they're the reason I go back! Every place will have its drawbacks but overall very satisfied with this business! read more

This place is supposed to be 24/7. Maybe that's changed but according to google, they close at 2am. I show up at 1:45 and someone walks up to the door and locks it in my face. Definitely taking my money elsewhere. read more

Amazing location. They blend really well too. Definitely try the dark chocolate beach bum. Definitely coming back to this one. :)

I have been a loyal customer to the place for over 3 years now l am here at 3 to 4 times a week. Please hire adults because the teenagers don't care and don't listen. It's not that hard to make a smoothie. LISTEN. I use to love this place. If l pay over $7 for a smoothie l expect it to be right. You ask them to remake it it's still not right. I pay $5 at lifetime gym and it's always right. Please help. read more

This place Is always so dirty and smells like dirty mop water as soon as you walk in! Unfortunately I'm here often because my husband likes the smoothies here and it's the closest one to us. The customer service and the restaurant is horrible!! It's so nasty in there I usually just call in and make my order To-go! This place looks like it's ran by teenagers no management ever there. I did a phone order and waited over 30mins in there for just two drinks! read more

Came in and every time service is extremely slow, the people working go to the back and will be on their phones. Some days are great service and other days out shine the good. Wish customer service was better cuz it really is a awesome concept. read more

I've been to Tropical Smoothie a handful of times, and I am always hoping for a better experience than I had the previous time. I am often disappointed due to the unfriendly, slow, and unprofessional service. If you are in a rush, forget stopping in for a smoothie- it once took them 25 minutes for them to get out one smoothie. The dining room and drive thru were both not too crowded. They were even out of their usual cups and I was handed a generic (and smaller) styrofoam cup when my drink finally came out. The two stars I did give is for the quality of the product. It's ALMOST (but not fully) worth the long wait when you take the first sip of your smoothie. The Beach Bum with white chocolate is their best drink in my opinion. If the owners/management can improve their service, their ratings and reviews will certainly rise. For now, I'll stick to a McDonalds' smoothie. read more

i love this place for my smoothies! But rude / unprofessional staff. I had called yesterday Checking on the status of my application because I had recently applied and the worker has responded," there's no manager." and I asked ," okay do you know when there will be one?" he said ," tomorrow." I asked again," What time?" and he responded " i don't know" He was talking very dull and have attitude I just hung up. Usually when I do go in there the Teens in there are unprofessional and rude, that's why i order my smoothies online now and this all happened at 3:30 pm yesterday read more

Terrible experience! Wait time is WAY too long. Staff is young and inexperienced. They took my money and refused to give me a refund after waiting almost 40 minutes for food that I never even got. The most concerning part of this experience was the staff wearing their masks under their chins while making food and drinks. read more

The food received was actually good (Thai chicken salad, kids quesadilla & chocolate smoothie) not giving 5 stars because there were multiple items missing from our order like my kids turkey cheese , wrap & 3 sides. read more

This place is good on the east coast. Was thirsty so...THIS PLACE SMELLS LIKE DUMPSTER JUICE!!! I declined the coupon for first time visit! Never again. read more

WHAT?? Smoothies, food, and HEALTH? Yes! There are so many delicious food options, along with tons of different smoothies. They are even beginning to introduce some green smoothies!! You can also add a less-than-a-dollar vitamin, detox, etc boost, which are fantastic. Of course, they also blend some indulgent smoothies which feature chocolate, peanut butter, coffee . . . those are the best! :3 Overall, super impressed! Definitely try this place if you love a reasonably priced, healthy meal!! read more

Unfortunate experience. Doesn't seem very clean. Wouldn't go back. I also have a friend that received her smoothie in their tip cup

This place is disgusting. Everything is filthy. The walls have sticky liquid from floor to ceiling. There are patches of paint missing and remnants of old signage taped to the wall. The floors and tables are sticky and there's a drain that looks like it's never been cleaned. The bathroom was a nightmare as well. The whole building smells like moldy cheese. There is no way I would eat anything that's made here. Especially in the area the customers can't even see. This isn't a day or even a week of neglect, it's clearly months and months of zero f***s given. read more

I stopped in a while back ago for a smoothie and had a similar experience to the other 20+times I have been here. No reason to mention the food here. As others have clearly stated, smoothies and food are great. For a healthy, tasty option in the west valley, this is the spot. The place beats any competition in the area with no problem. The issue, as many and myself are saying, is the staff. This starts and ends with the management. Who trains their young employees? Why does it appear no one is hear to guide them? Why does the place not operate well? Management! Management! Management! Every time I stop by the place it is filthy. Every time I stop by I question if my order will be charged correctly. Every time I stop by the wait time is in question. It's very disappointing that a place with such good bones is missing heart. I will no longer go here and will take my business elsewhere. Maybe it is time to bust out the home blender. I do not like to give one star reviews, but congrats to Tropical Smoothies, you have earned it. Over and over again!!! read more

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HORRIBLE first (and last) experience. I'm new to the area and got coupons for here so I figured I would try it out. My bf and I were the only people in there on a Saturday night (first bad sign). I ordered the Asian wrap and my bf got the highly promoted/advertised Jerk Chicken wrap and we shared a strawberry/kiwi smoothie. The floor in the kitchen was a mess, I don't know why since there were NO customers in the whole restaurant. The kid that took our order was super nice, repeated it back, rang us up, and then he made both our wraps while the only other worker made our smoothie. Smoothie was great! As I ate my wrap, it seemed to only have like 3 ingredients in it, chicken, lettuce, and carrots. I checked their menu online for a description of what I ordered and sure enough they forgot the onion, cilantro, sesame seeds, and wontons! That's over half the ingredients he didn't put in it! I checked my bf also and his was missing the asparagus but he didn't mind. I went up to the counter and ask the girl what was supposed to be in mine and she had to go look on the computer for the ingredients! LEARN YOUR MENU PEOPLE! what bad customer service. She remade the wrap and it was actually pretty good but both of them were small in my opinion, they didn't fill either one of us up. The store manager did come over and ask us what happened and I told her. She then went on to tell me that the ingredients weren't prepped that's why they didn't make it into my wrap. SERIOUSLY?! You're going to tell your customer that since you didn't have enough prep ready that you just aren't going to put them in the food? She offered to take my info and keep it on file in the store for a free meal next time but I declined. I wont be coming back here even for free...too many other good restaurants with great customer service that know their menu for me to waste my time going here again. read more

I heard a lot of negative feedback from this smoothie bar regarding the employees who work there. So I took it upon myself to go to this smoothie bar every single day for one month straight. Let's just say that every single day there was something wrong with my order, I received the wrong order or I was charged the incorrect price. The last week was the worst. Not only did I order the same thing three days in a row but of those three days, I did not receive what I ordered, nor did I pay the same price each day EVEN THOUGH my receipt had what I had actually ordered. The second day in a row this happened, I asked the gal why I was charged less yesterday and more today? She said she did t know, they were training people, and continued to run my card for the more expensive cost and not provide any additional explanation. Being the vegetarian that I am, I was pleased to see so many options available with no meat or using a meat alternative in place of any meat in any item in the menu. Well, the first three times I ordered food, of which without any meat or meat alternative, they all came with meat. Of course I had already gotten home before opening my flat bread or looking at my salad but when I called and explained the situation, every time the person who answered the phone said that I could come back in and get a new order. Well, some of us do t have the time to go back and forth to get food that should have made correctly the first time. I asked for my money to be refunded back to my card. The gal on the phone said she didn't know how to do that. I asked to talk to the manager on duty, who wasn't available, and then I explained to her I could walk her through refunding my money back to my card, as it isn't rocket science and the machine pretty much walks you through each and every step. Well she didn't want to do this either and said she could only offer another wrap (or salad, the following day), but she was unable to offer any refunds due to store policy. I had finally had enough. After a month of ordering the simplest of food and drink from incompetent individuals and asked for the contact information for the manager of this store. I was given this information and not only emailed her last week but have yet to hear back from her. But, I do get notified when someone reads an email I have sent to them and know that trooicalalana@gmail.com did intact read my email and just chose not to reply. I still love the smoothies and food too much to not go back but something needs to be done about the employees and their lack of knowledge. read more

I really enjoy the refreshing smoothies, and healthy lunch options. I was not a fan of there meatless chicken strips though, and they do get busy right around noon. read more

I want so badly to give this place 5 stars because the smoothies are amazing! (the food is just okay) But each and every time I go in the customer service is HORRIBLE. I've not once been greeted in and no one is ever at the register ready to take an order, you won't even get a "I'll be with you in a minute" there and the employees seem constantly confused with the register. Whenever I visit any tropical smoothies I can't help but to think how great this company could be if it had the right management. Needless to say even though I dread going in ill still stop by (whenever I have a few extra minutes-due to the usually long wait) for my peanut paradise. read more

This place has gone down hill for one when they said my name nobody heard them this guy was basically whispering second of all the chick at the register got our order totally wrong and when i broight it to her attention she didnt seem to care and she also had half of her shoes on while working! (Disgusting) we were there about 30 minutes and saw 2 different customers get upset due to jacked up orders! Like i stated before this place has gone downhill we wont be returning read more

Doesn't Matter how decent the food may be or how tasty the smoothies are..your shitty customer service has completely turned me off from your establishment.. read more

Smoothies are so refreshing! They are a really good size for the price. The workers were super friendly and quick. We'll definitely be back!

This location used to be great, had good service, fresh sandwiches and great smoothie's. The last couple of times going there, within about a weeks time, it seems to be going down hill. The service is getting a lot slower and seems very inexperienced, and the food and smoothies are getting worse. Hopefully the owners start taking notice and rectifies the situation before its to late because there's not another one of these around this area. read more

So for a first time user of this place it was terrible. They have a coupon on yelp for 15 percent off at this location and then they told me they don't honor it. They only honor it in Tempe. I don't see why they would put the coupon on yelp if they are not going to honor it. Then they were very slow after that. I won't be coming back read more

Not bad not great but when you throw in sticky floors, employees that look like they are protesting personal hygiene and have to wait 20min for a wrap and a smoothie... bummer. read more

The only reason I keep going back here is because my kid is addicted to the smoothies. The kitchen is not very clean and just looks gross. All of the food is microwaved pretty much so it isn't that good. But it is a pretty cheap reward for my kids after her therapy on Friday's so that's ok. They do have a lot of specials on food and smoothies which is nice. read more

I've never written a bad review or get lengthy as I always usually use yelp mainly to check in, explore, post pictures and add tips. I only say this because it's happen to me & my family 3 times already. As they are now open 24 hours, we came late last night at around 11. Even though it's late, the time didn't matter because it's happened already before during mid-day, & even when the place isn't crowded. It always happens or maybe I'm just exaggerating because I've seen it happen to others as well but here's the problem: they give smoothies we've ordered to another customer who actually ordered not right after us but a good five to ten minutes after us. This is quite irritable because, yes I understand everyone wants their smoothies, but that includes me and I'm sure anyone wouldn't like this to happen to them constantly. It's not just that, the time is lengthy for a "fast" service as everyone had said. Expect to wait for 10-15 minutes for a smoothie or two. If it happens once, it's okay. Twice, I give grace. But three times? They need a follow up with the way they manage things. It happened that last night, the other customer decided to raise his hand claiming that the smoothies coming out were theirs without the worker not asking who they are or making sure it's theirs. As soon as he brought out a pair of smoothies, they quickly assumed it's theirs. They take our names after placing the order, but I noticed they are never consistent with actually calling it which I assume is the intention of asking for the name of the person who makes the order in the first place. In fact, I'm even more disappointed that they don't seem to make sure ever that they are giving orders to the right people/party. Well, as the customers who got our order started drinking it, not even long but 2 minutes after, the same worker comes out calling out that customers name. I had been watching this happen of course, and from the beginning that he got drinks before us even though we ordered far long before him, I felt I am in no place to go to their table and to have to voice my belief that those are supposed to be mines. I did not choose to stare as I had already looked at them and felt that they realized it was our drinks when his actually drinks came out. I overheard them saying "I feel bad for whosever drinks those were". Not sure if they ordered the same drinks or what but the worker went back to the kitchen. They other customers left right after, probably in guilt, embarrassment or awkwardness because everyone that was there may have heard or that it was ours. Not sure which drinks, whether it was his (if he ordered the same we did) or if it were mines that he already drank that might have went back to the kitchen but it came out a minute after the worker went back in. As I finally received it, it was given to us quickly and the worker had not said anything but just politely as he could, he placed the smoothies we ordered in front of us. I took it, and left home because I felt our wait was long past my expectation. We were given the correct drinks and it felt that that was all that mattered at the moment. I did not feel in the beginning that I needed a receipt, so I didn't have that but I realized when I put in my straw when I was on the way home, the drink was quite melted and the amount that was given may have seemed like it was actually the ones the other people had had (someone already drank some of it). This is what I believe, and I wish I had watched everything to see if they which smoothies, the ones they drank or the second ones that were brought to him. It honestly just seemed like within the minute after he went back to the kitchen, he may have switched to new caps? They always take long, so I assumed I really did get the guys' order (the second ones that came out) or we got ours which they already drank. It's either or but I would probably not be surprised if I was correct. If we got the new ones, I feel he would have not needed to go back to the kitchen. But because our orders have been given to other customers the past 3 times, this is not any customer's fault even if they believe it's their food/drinks that are coming out but it is the responsibility of the team at TSC. I really hope the management changes & I don't believe that this should make anyone that it's happened to or that it might happen to, to feel unlucky. They need to simply fix this by making sure they know who they are giving it to, use the names they ask when it's ordered and call it when the order is ready and make sure it's really whose it is. THIS NEEDS TO FIXED. I've been here since a few years ago and hate to start disliking it and I would hate to have to give honest recommendation to others to not come to this location. read more

The customer service sucks! The fact that they always run out of thing and it takes forever to get a smoothie. I have gone in there at 4am no wait. The music was so loud he kid working could not even hear me saying excuse me so i left. NO SMOOTHIE! I went yesterday and the CC machines were down so i tried to use the app after 10 min of it spinning she says oh maybe that's not working too, still NO SMOOTHIE! They have to best smoothies. If i found another place no hassles they would be out a lot of customers! Sad! read more