Customer service was awful... the cashier was either super exhausted or just really bad at her job. The food was okay... the smoothies weren't as good as normal. Maybe just an off day... wasn't impressed read more

They don't answer their phones. I tried calling between 5p and 6pm at least 20 times, then cAlled between midnight and 1am, because I work overnight and the phone was busy or kept ringing then would go straight to voicemail. Also IT SMELLS FOUL each time I walk in. Like Vomit or old mop water...please please fix this. read more

The front door, tables, and floor are all dirty which makes me question the cleanliness of the food. We ate in the restaurant and noticed most people took their food/smoothies to go which now makes sense. I had a Baja Chicken Wrap and it came with a white flour tortilla, white rice and iceberg lettuce. I was expecting better ingredients and taste. We also had a peach smoothie which was good. I can't imagine we'll be returning anytime soon. read more

We came through town as we attempt our Journey Across America [http://Rollwithme.org] We stopped in and picked up a great tray of sandwiches for the crew's lunch, but the Breakfast sandwiches we enjoyed the following morning were...DELECTABLE. I don't know what the sweet-hot sauce was but I couldn't get enough. I also had a green veggie smoothie. Incredible. Just a hint of sweet fruit taste, but all the nourishment I knew I needed. read more

I came here a few times after my workouts.. if you are a gym goer, or need to wake up for work then this is the best way to wake up and give your body pure and natural ingredients, as well as antioxidants that it needs for the day. And the smoothies really give you a boost after a work out or before or after work.. I recommend the island green smoothie and if you have your own smoothie cup, they will put in in that one for you. Kind of like Starbucks, it's. Nice tropical atmosphere and Everytime I have a smoothie from there I feel awake and refreshed. read more

Stopped in at tropical smoothie on mcdowell, as soon as we walked in it stunk so bad of vomit that we told them we couldn't stay and why. They only said Okay sorry. This place is dirty, stinky and always takes a very long time to get food or smoothies.. We have been there several times before, but will not return because of the filth and stink. read more

Smoothies are good and the wraps are good as well. The workers just take an extremely long time to make the drinks and food. I've called in my order many times and it is never ready when I arrive. I've also gone in with no one else in line and my drink took 20 mins to get made. I had to ask them and they told me they thought I had left. The smoothies are good but hopefully they can get a little faster. read more

Great smoothies. Not so great food. I highly recommend the smoothies though. And the service was quick.

Stephanie was very helpful and nice! The smoothies are always fantastic at this location. Great customer service!

2nd time in a row we've been here and they're out of the vegetarian chicken. DON'T ADVERTISE SOMETHING IF YOU NEVER HAVE IT.

Giving this place 2 stars due to the smoothies being delicious. The downside to this place is their customer service. You will never never ever be greeted or find someone at the register. They will let you stand for over 7 minutes without ever saying I will be right there. Tonight a young lady with dark hair and a blonde streak with glasses seemed to be in a bad mood. She was the worst to deal with here ever and that says a lot since the majority of the staff are also inexperienced. End result, you will enjoy the smoothie on your way out of there but will never wall out happy.. read more

It's seems to me the Management at this store is either non-existent or lacks education on how to run it and train people to do so when they are not there. You stand a the register and look directly into the kitchen/prep area. Always looks disorganized and the floor is never clean. The wait times got so bad, not because they were busy, I started calling in my order. I was put on hold and then forgotten. Once I came into the store still on the phone and they did not even realize till I ask if someone was waiting on the phone. Sorry to say this is close to my carpool but I am going to have to find another place for my smoothies. Its sad this place could be soooo much better with the correct management. read more

Love this place. So much more affordable and tasty than the Jamba competitor. Look for coupons in the mail and buy their "loyalty" cup for discounts. FYI for parents they have a kids menu with smaller options for little ones. My daughter loves the"island greens". They can be a little slow around lunch time, so don't go if you're in a rush. read more

My wife and I went there for lunch today we ordered two raps which took 39 minutes to receive we both took one bite set the food down and left. This place is dirty the floor is filthy and the employees seemed to care more about their phone call then us. Someone should tell the owner that's there is a thing called a mop. read more

Ive been going since it opened but it really has taken a turn for the worst. I assume the switch to 24hrs & a lot of new people has led to it. They always run out of things ex. granola, straws often. I get real inconsistency with the quality of my shake usually peanut paradise. A lot of unripe banana taste, slushy ice not smoothie like & I think they forget to put peanut butter in quite a few times cause I don't taste it only the unripe banana. I also get PBBC flatbread & sometimes it's a nice size with granola & on n banana & other times it's tiny and mostly bread. Also lately the place hasn't been very clean which is unusual from the past as well as the wait. I know a few of the managers in this area & really hope the Goodyear location can turn things around. I've been to the Surprise location as well as a new location in the east valley recently & it was not only are they newer & nicer looking but how the Goodyear location used to be. Hope this gets fixed or I'll just switch to making it at home. read more

Good food... Crappy customer service!! We have frequented this place quite often in the past. Great tasting food and awesome smoothies. Sadly this time will be our last. Waited over 45 minutes for 2 chicken wraps and 1 smoothie!! We were about to cancel our order when the food finally came out. And we even told the cashier as she brought it we were just about to cancel. She laughed a bit and walked away. Not even an "I'm sorry about that." Oh and to top it off she didn't bring my side of orange until I was already halfway done eating...would not recommend!! read more

Sophia the manager is extremely rude. She treats regular customers like trash. She is very confrontational. There are always so many flys at this cafe. And the bathrooms are never clean. Please do not come here. The smoothie prices are ridiculous too. Worst experience ever. read more

Food is terrible. Smoothies are decent. Service is bad. Nobody looks happy to be there. Orders are generally screwed up and it takes awhile to fix them. read more

Shake was good but I waited over 30 minutes for one shake. They need to staff this place better.

LOVE LOVE LOVE this place! We've been there three times and I love it more each time. Fresh, healthy food made in-store. They offer you a choice of chips or a piece of fruit (usually an orange or a banana) with your sandwich/salad or soup. They have wraps, flatbread sandwiches and real sandwiches. I've had their Thai Chicken wrap (chicken, wontons, carrots, sesame seeds, romaine, thai peanut dressing on a white tortilla) and their Salsa Sunrise wrap for breakfast (eggs, ham, bacon, pepper jack, salsa on a white tortilla). Let me tell you, their salsa is SPICY! Whew!! Both were absolutely delicious! The breakfast wrap I particularly enjoyed because the ingredients were fresh and you can choose from the junior size (only $1.99!!) or the regular size ($3.99). The junior size and a smoothie is just right for the a.m. for me. The smoothies are made with turbinado instead of sugar, or they will make them with Splenda if you ask. I personally have tried the Blimey Limey (strawberries, pineapple, orange and lime), the Blue Lagoon (blueberries, strawberries & banana), the Sunny Day (mango, banana, orange & kiwi), and the Sunrise Sunset (strawberries, pineapple, mango & orange). They were all wonderful, but the Sunny Day was my favorite, not too tart or too sweet. My husband swears by their coffee smoothies, and he loves the Cinn CIty (cinnamon, coffee, cappuccino & non-fat yogurt) the best. They have a wide variety of supplements to add to your smoothie, and I noticed there is not a lot of aftertaste (like there is at other smoothie stores) when used in their smoothies. Will continue to patronize this little shop because we LOVE it! read more

Terrible customer service there! Pretty sad, I use to come in there all the time and get a smoothie and chicken wrap, thought I would stop In And get one today. All (3) employees watched me come in and walk up to the counter. NOT ONE of them made any effort to come up to the register and take my order! I stood there while they kept doing whatever they were doing, knowing full well I was standing there! I stood there for a full 5-6 min and finally a girl with tattoos came up and asked me what I wanted. I said, "DO YOU ALWAYS LEAVE YOUR CUSTOMERS STANDING UP HERE FOR THIS LONG, NO WONDER NO ONE IS IN HERE!" I turned around and walked out! I took my business to DQ!! read more

I absolutely LOVE this place!! There is one girl that is always so nice when I come here. But I came in tonight to pick up an online order and the girl working was TERRIBLE. I walk in and there was only 1 customer in front of me. They had just finished paying and the worker taking orders was about to walk away and then stopped when she saw me coming in so she could take my order. As I approach the register the 1st worker was about to take my order and the other girl that is absolutely so rude tells the girl at the register to walk away and that I can wait and doesn't say anything to me. Then she finally comes to take my order after about 10 minutes and I simply say "I am picking up an online order." She grabs my smoothie and hands it to me and I leave, and after I tasted the smoothie I could taste that there was no whey protein in it. So I took it back in and tell them there is no whey and ask if they can just blend it in instead of making a whole new smoothie. The 1st girl says yes that is fine and the rude girl takes the smoothie, throws it away, and says she already touched it. She then says we are out of whey is soy protein fine? Well, why didn't they say they were out of whey when they first gave me my smoothie instead of just making it without any protein and expecting me not to notice? Then the smoothie that I got with soy protein came out TERRIBLE. It was the worst smoothie I have ever had here. It is the girl with the blonde hair and wears a choker on her neck that works at the goodyear/avondale store that is absolutely THE WORST!!!! Never interact with her!!! read more

Walked in & the systems were down. The place was trashed. You can see the trash overflowing from the trash can. It was a bit busy & I understand if the systems are down but CLEAN AS YOU GO. There was a weird smell in the place. First time wanting to try it out & I don't think I'd come back to be honest. read more

This is My Spot come here like 3 times a week no joke love the smoothies almost tried all of them and don't have one I don't like!

I've been coming her for over a year now and I love this place. I have never waited more than 30mins for my smoothies. Also I have never ordered any food here just smoothies. read more

I have been a frequent customer to this particular store for a of couple years now, and for the first time was extremely disappointed with the service. I ordered 2 smoothies on the app and went to pick them up 15 minutes after making the order. When I got there, only one smoothie was ready. It took another 15 minutes to make the second smoothie. What is the point of ordering ahead on an app if you will still have to wait for your order? The smoothie that was ready when I got there was not made correctly, and when letting the employee know she blankly stared at me and asked me what I wanted her to do. I ended up having to pay for my smoothie a second time-- made the right way. I left late for work, paying $12 for a smoothie made the way I originally ordered it, and was not very happy. I will not be returning. read more

I used to love coming here, but lately it seems like either the employees just hate working there (being that it's 24 hrs now) or they are just inexperienced. It sucks to have to check who is working to determine whether you want to eat there or not. Service is slow and it doesn't seem like new people are trained well. I ordered a flatbread the other day and it was made horribly. All dressing, about 3 pieces of lettuce and chicken. My smoothie was also clumpy. Today I ordered the same thing, and I soon as I get home I discover that my flatbread is a hard as a rock! SO irritating! read more

Smoothie was wonderful .... Service is horrible! Front cashier was answering calls and delivering drinks with a full line out of the door. I waited more than 25 min for a smoothie! Watched people walk out and I would've if I didn't already pay for my drink!!!! read more

Good food and smoothies. There is a little bit of a wait, but they are always consistent so it isn't a surprise. It is worth waiting for and priced fair IMO. read more

GO here! After you try it, you'll become a regular. Recommend the Island Green, Mango Magic, and Kiwi Quencher!!

Seriously the slowest place ever!!!!! I love they're smoothies so I've gone in on quite a few occasions, every time......EVERYTIME I go in the employees have friends in and talk to the friends for at least 10 minutes before we get acknowledged. Plus another 10-15 before they even start to make our smoothies. And they're ALWAYS like this. Management needs to take a serious look at how they're training their staff. This is just ridiculous now! read more

Smoothie and sandwich were good. Place needs a good cleaning. Garbage behind counter.....in kitchen and behind location all overflowing with trash. Had I not already paid and ordered I might not have stayed. It was gross. Definitely an issue with keeping dining area clean as well. read more

I've been here a handful of times since I've moved to Avondale, at first it seemed like a great place that was open 24 hours where I could get a smoothie. Problem is, after several visits, I have come to expect a long wait for my order. My most recent experience resulted in a 15 minute wait for my smoothie, and then when I tasted it on my way home , I realize that it was obviously missing a key ingredient and tasted very bland. This would be a great place and I'm sure would have 5 star reviews on average every time if they would just figure out how to serve their customers properly with the products that they order, and have a staff training on customer service. Their customer service is very poor as a couple times I have also ordered drinks and subsequently waited several minutes, only to be skipped over, while people who came in after me received their orders. I am no longer going to visit this place, there is a one stop nutrition smoothie place across the way and I think I will give that a shot read more

The smoothies are generally fine, but the staff is soooo slow. Every time there are more than two people waiting they get completely overwhelmed. They either need more help or better employees. Maybe both. read more

Got bored waiting for my order, so I passed the time by writing a Yelp review. This is the second location I've been to, and both are equally terrible. Messy floors, messy kitchen/prep area, and excessively long waits. Many people waiting had to wait for their sandwich, and then had to wait again for a smoothie (the whole order should be completed at once.) Staff did not smile, nor even looked remotely sorry for the 15+ minute wait. We had to wait to order our smoothies when there wasn't even a line in front of us. It was obvious that 9/10 people in the store were there for take out, but in the time I waited for 2 smoothies, I could've gotten an entire pizza for the same price with friendlier service. Jamba Juice has smaller smoothies for the same price, yet I would choose to go there any day. read more

The Tropical Smoothie Cafe on McDowell and Dysart is a good place to buy a fresh, filling smoothie and fresh flatbread sandwich. Both times I visited, I was helped by Derek, who went out of his way to make recommendations and to make me feel welcome. You don't get customer service like that nowadays. I'll be back. The people and the food are top notch. read more

Love the smoothies. They are delicious! I haven't tried any of the food but I'm sure they are great as well. Staff is super friendly and very helpful. I highly recommend them. The smoothies are to die for! read more

This morning my friend and I got a smoothie and it took literally 20 minutes. There was a couple in front of us and about 4 workers in the back. I also ordered a 1/2 sandwich with my smoothie and it came 15 minutes after my smoothie. They gave me a $5 gift-card to compensate for waiting. When I opened my sandwich there was a hair. I immediately lost my appetite. Tropical smoothie used to be so much better than this. I'm disappointed in the quality of the food and the production of the workers. read more

All the employees here look like they're in constant pain. Every time they speak it's in a derogatory tone. I worked at an ice cream shop and fro yo shop so I know that sometimes you're not feelin like being at work or talking to people. But come on, it's called work for a reason and you've gotta fake it 'til ya make it for the sake of good customer service. At least smile if you're gonna stand there looking like a zombie. read more

Sometimes they take long making my smoothie. I get the tropical green smoothie. Sometimes its powdery.