Not gonna lie tropical smoothie isn't known for their customer service. Consider it fast food so I never have high expectations. But give Charles a raise. His customer service is amazing. He checked on all the guests and made sure they were good even after they got their food read more

The people working today (couldn't even tell you WHO or how many) did not greet me at all when I walked in... No one was making any food or drinks when I walked in... I stood there and my order was not taken so I walked out after a couple minutes of people chit chatting in the back... read more

It would've been nice if we would've been greeted at entry but no the girl (MOLLY P) payed no mind she came to the register and didn't even say anything just expecting us to order we started ordering and she just said the total and asked for a name nothing else when the order was ready all she said was the name she didn't even say anything not a single thank you Maybe that's why they have low stars that's sad as a place that deals with customers they have no customer service at all maybe try hiring better employees someone who will make the customers feel welcomed and wanting to come back :) read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Las Vegas, Nevada

9:45 pm feb 2, 2026 Charles was a one man team he has amazing costumer service an took good care of us really went above and beyond to make sure I got the smoothie I wanted will be back read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Las Vegas, Nevada

I ordered two smoothies through Uber Eats, a peanut butter and watermelon smoothie. It tasted nothing like peanut butter or watermelon. BEWARE. It tasted more like flavor water!!! NEVER, EVER I WILL ORDER SMOOTHIE FROM HERE! I will go to Jamba Juice if I want a smoothie! read more

Blimey limey hurts jaw. Also smells terrible in there. Got rid of kiwi quencher, my favorite.

Service was great, ambiance was great. No complaints there. The only issue is had is the açaí bowls. STOP SERVING ME A FROZEN ACAI BOWL. Every single time I order an acai bowl the base is ALWAYS FROZEN. I ordered a bahama mama acai bowl and it was a block. I ordered a regular acai with nutella and guess what? A brick. I paid for extra nutella as well only to get a very small amount. I love nutella so I am very upset about that. read more

Went in to get my daughter a smoothie before school. First off the whole place smelled like chemicals. We waited for over 5 minutes, the person who was working there did not acknowledge us at all. We were the only people there btw. After waiting for so long I also realized all of the smoothies have added sugar or slenda. Kind of disgusting and unhealthy. read more

Anthony did a GREAT SMOOTHIE oh my goodness I wish he could Work all the time very sweet & didn't interrupt me as I was ordering . Thank you for making my Munchie meal the best part of my night read more

Tropical Smoothie Cafe - PEANUT PARADISE- AVOCOLADA- - Juice Bars & Smoothies Near Me - Las Vegas, Nevada

MEMORABLE! Nick made our meal memorable! He gave us a warm greeting immediately upon our entry, he was helpful with the menu selection, and most importantly when we managed to spill our smoothie all over the restaurant table and floor, Nick immediately went to work making us another smoothie -- which he didn't have to do -- and cleaned up our mess. Nick made us feel appreciated as guests and his vibrant demeanor leaves us satisfied with our experience, yet thirsty for our next visit at Tropical Smoothie on 10260 W. Charleston. Go NICK! read more

Tropical Smoothie Cafe - The marquee for tropical smoothie Café and the front main entrance. - Juice Bars & Smoothies Near Me - Las Vegas, Nevada

So the mango monsoon is fire If your trying this place out for sure get that. For the first time today I tried getting something different and got the açaí bowel w nutella. The bowel had maybe 1/8 of a teaspoon of nutella. It was pre maid so the açaí was hard as a rock then melted weird. It was not fresh. I will not be ordering that again... read more

I forgot to ask for his name, but I want to highlight the amazing customer service I received today. He had a smile on his face the entire time, was funny, energetic, and handled everything by himself -- in-store customers and online orders -- all while staying fast, kind, and professional. Huge props to him for doing such an incredible job. He truly made my night better! read more

I ordered the Peanut Paradise and didn't like the taste as much so we wanted to see if I could exchange it for the Strawberry Banana one and they didn't hesitate to exchange it. It was very nice of them to not give me any troubles and understanding! Thank you read more

Tropical Smoothie Cafe - Strawberry Banana Smoothie - Juice Bars & Smoothies Near Me - Las Vegas, Nevada

Very upset! Currently waiting to see if they come to make my smoothie before I go to work. Ordered pick up at 6:15am. They open at 6am. Came at 6:08am and completely empty! No one even trying to open up inside. Tried calling the number as well and no answer. The person working didn't come till 6:16am. Not good customer service.. read more

Very poor service. They sliced my wrap and then threw it into the bag. It covered the entire rest of our order in sauce. Poor display of effort or quality service. read more

Tropical Smoothie Cafe - They sliced my order through the paper and all the sauce leaked across our entire order. - Juice Bars & Smoothies Near Me - Las Vegas, Nevada

Incredibly slow service; the supervisor (middle aged man w/ glasses) will sit there on his phone and distract his workers. 4 customers in the shop it took 20 min to get our smoothies. Go to a different location. read more

Customer service is fantastic and the food is amazing I got the pleasure of meeting Charles who is the most loving and just a ray of sunshine. I was having a difficult day and he just cheer me right up with his kindness. I wish all tropic smoothies had Charles. Best place, will be coming back read more

Worst customer service in my 40 years of living! If I could give zero stars, I would. I normally do not ever write a review but the experience my son and I just had needs to be shared. It looks like we are not the only ones who feel this way as reading other recent reviews appears that the level of zero service given to customers has been consistent. We walked in and was not greeted at ALL! The girl and boy looked at us and continued talking. We looked at the menu and still no one approached the front. The girl finally walked to the register and NEVER said ONE word to us! I placed my order and no thank you, NOTHING! This was such a horrible experience. I will NEVER return to this location. Seriously the worst experience I have had anywhere! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Las Vegas, Nevada

We come here a lot. Nearly always get the same thing because it's just that good. Island Punch needs to be around all the time. The Caribbean jerk wrap is sooooo good. Simple food made well. Special notes honored. Nice staff. Place isn't much to look at but no big deal. We get it to go anyway. read more

Just wanted to give a BIG SHOUT out to ALI at the Tropical Smoothie - 10260 W Charleston Blvd, Las Vegas, NV 89135 ALI greeted me with a big smile and took great care of me! Thanks for the AWESOME service & tasty Smoothie brother :) Blessings & Love, David in Vegas read more

Terrible service. My daughter order a smoothie ahead of time and went to pick it up at 6:10am (the store states that they open at 6am) on Wednesday. * No sign or any indication that the store will be NOT opened that day. She waited until 6:30am and the store was STILL NOT OPEN and sadly, she had to leave to go to school. She came back few days later and asked for a refund and the store employees said that they would get the manager but after 10 mins of waiting, came and told her that she didn't know where the manager was and that the manager was gone for the day. When my daughter asked if she could get the food then, they said only manager can do it and gave her the runaround. Terrible terrible service! read more

I'm surprised this chain has gotten so many poor reviews; our experience with Tropical Smoothie is totally positive. My dad and I order smoothies nearly once a week on family nights, and of the hundred we've had, they've only disappointed us once (watery, flavorless. Blimey Limeys). As for food, they're not bad at all. The grilled cheeses are a little heavy on the sauce and their wraps are kind of sloppy, but they're still great taste-wise. Their granola, honey, and peanut butter wrap is especially to die for. Love this place! read more

Seriously the worst customer service I had ever received at a tropical smoothie. She didn't even greet me at the door. She just stood at the register not even say can I help you nothing she just stood there and waited for me to give her my order like no words were exchange from the girl at the counter then she's just gonna take my money and walk away to the back not saying "like give me a minute" nothing was said like literally nothing. made my experience not great. I definitely would not be coming back to this location. I will drive the extra mile to go to the next location.!! my smoothie was made in less than two minutes that's how I know it's not what I ordered! read more

I'm giving it 2 stars for the smoothie. Ordered a wrap and there's no filling all tortilla. There are a bunch of kids working and it's clear they aren't trained well enough to prepare the orders. I don't think you need to have 4 people working when everyone is just standing around discussing who will be making my wrap. read more

Male workers are extremely rude. No one answers the phone. Try Jamba Juice instead !!! :) read more

Riley was a very kind guy who took my order, expressing great customer service!! Was a great experience definitely will come back!!

What is up with the dudes here? They're slower than the dead. I walked in and another young ladies walk in the same time. The guy asked to help her and she said she was just picking up her smoothie. He then turns to me and tells me there's going to be a wait. Well, why didn't the other girl have to have to wait. Lazy mofo read more

Pass this location by and select another one. Long lines, unprofessional staff and the store is filthy.

Love the team that works here! They seem so happy, definitely a vibe. Love the smoothies! Kiwi Quencher always my go to!

RUN! Far, far away, to a different location! So, their food is ok, waiting AN HOUR to get it, NOT ok. I'm not sure why sooo many people came AFTER we ordered, they smoothies, ordered food from the back too, and left loooooooong before we even got our stuff. If it hadn't been because it was so late, I was so hungry and couldn't find "healthy" alternatives without going much further at this time, I would've gotten my money back. I ordered at 10:17pm, and didn't get my food until 10:57pm, 40 MINS later! However, my friends ordered about 5 mins before I ordered and they got their food after I did. They ordered veggie hummus wraps. Unfortunately, upon complaining about how long our food took, we have not encountered rudest workers. The lady who seemed to be the night shift lady asked us to give her back the food, in order to reimburse us. She said she apologized, but she didn't. Usually, when a fast food place takes so long, they at least apologize profusely, she made up excuses. When we asked her for the owner, main manager's name, she gave us her own name. Stay AWaY and find a better location! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Las Vegas, Nevada

I have visited or ordered from this location several times and every time I do, something goes wrong. On one occasion, I've been told that they don't do food past a certain hour which isn't true because I've ordered food through delivery services multiple times. However, every time I place an order through one of these delivery services, there are missing items. Today, 3/31 at around 2:00pm, I visited again and the girl on the register could not take our order properly. I'm pretty sure she was high. I had to repeat myself about 4 times for her to understand, yet she ended up giving me real chicken when I asked for the plant-based substitute. As someone who has not eaten meat in 7 years, this is completely unacceptable and I feel sick because of it. The employees at this location seem to be extremely incompetent and should be dealt with. read more

Came in around the afternoon on a Saturday, but ended up only seeing a few employees working. It wasn't really a problem, since after we ordered we got our food at a reasonable time but ended up waiting around 15-20 minutes for our drinks.. Wasn't too much of a problem though because the food was great along with the drinks. Probably just a lacking day in productive staff. read more

Tropical Smoothie Cafe - Açaí Berry Boost + Chicken Buffalo Wrap - Juice Bars & Smoothies Near Me - Las Vegas, Nevada

I don't understand how lazy you have to be to leave paper in someone's food, but the attitude the worker gave me should have let me know the food would match the shitty customer service skills. Never again read more

Tropical Smoothie Cafe - A TURKEY BACON RANCH with paper inside - Juice Bars & Smoothies Near Me - Las Vegas, Nevada

TERRIBLE CUSTOMER SERVICE & FOUND numerous small pieces of PLASTIC IN MY SMOOTHIE!!! Visiting from out of town and stopped at this Tropical Smoothie for a treat after a hike, and had an absolutely terrible experience from the start. This place seems to be run by incompetent kids. The customer service was awful. The cashier was rude and didn't greet us, speak to us, or answer our questions about the menu. Just said, "name"? Needs a really good lesson in customer service! The smoothie barista took about 25 mins to make our smoothies with hardly any customers in the place. To top it off, and the worst part, was that I found small particles of what appears to be plastic inside my smoothie. My stomach hurt immediately after realizing those small pieces were not a seed or anything remotely edible. GO SOMEWHERE ELSE!!!! read more

Gross, just gross over all. The atmosphere was not welcoming and neither were the employees. The drink was ok but nothing that I would come back for. Not worth taking a picture of the drink or promoting what I ordered. Starbucks next door was packed and this place was barren and lonely. read more

Tropical Smoothie Cafe - Small eating area. But it does offer outside seating - Juice Bars & Smoothies Near Me - Las Vegas, Nevada

This review is for customer service and also for poor management of a potentially great smoothie and sandwich shop. I try not to post poor reviews of any establishment on my first visit but the smoothie maker/cashier was both overworked and also very hostile to me and to all the other 7 customers that were waiting for their orders. She mumbled when asking me if I wanted fresh fruit or chips with my meal and smoothie. I had no idea the sandwich I ordered came with a choice of sides and couldn't understand what she was saying so just charged me for the meal but didn't offer me the fruit or the chips. I only realized the sandwich came with a side because I waited 25 minutes for my two smoothies and sandwich so had a lot of time to slowly read the entire menu. When she handed me my order, I told her I'd take the chips and she snatched up a bag and handed them to me in a huff. I'm not even going to mention what she did and said to other customers while I was waiting and observing because they can post their own reviews! This location is busy enough to need two and maybe three employees. One to take orders and cashier, one to make smoothies and a third to make food orders and help expedite. I hope the manager or owner starts scheduling more help for this location because the smoothies and sandwiches are great but you will have to put up with a long wait and a very angry, frustrated employee in order to get your food and drinks. read more

I don't know her name but she makes the best smoothies ..Get rid of the dudes there service is not needed.

Visited at 1:13 AM on Sept 2, 2021 and just wanted to leave this review for the nice gentleman working tonight! Didn't get to catch his name, but he was very polite and made our drinks really well! Usually our smoothies are a bit icy and chunky but he made ours very smooth and creamy. Made our night for sure! read more

Worst service ever. Taneisha doesn't smile, she was beyond rude. A guy that ordered after me said thank you and she did an eye roll. She made the smoothie after handling cash and didn't wash her hands. Disgusting. Don't go here. Rude read more

Tropical Smoothie Cafe - Decor tries to be beachy but loud rap and rude cashiers make this inconsistent with the decor - Juice Bars & Smoothies Near Me - Las Vegas, Nevada

This tropical smoothie has the best service. Their employee Rodrick, has made this location my favorite place to get a smoothie in all of Las Vegas. The environment inside is like no other. Rodrick always remembers me and makes me feel welcomed, providing me with great smoothies and smiles all around. Would recommend to anyone read more