Saw the poor reviews and decided to chime in about our visit. We came at noon and were the only ones but the order came out quickly and everything was good. The consensus at the table was good taste and options but really low on chicken quantity in the wraps. It is a pretty cheap wrap at $9 so a double meat or extra meat upcharge would be a good idea to beef up. All in all good, quick, affordable lunch. read more

Tropical Smoothie Cafe - BAJA CHICKEN - Juice Bars & Smoothies Near Me - Naples, Florida

Tropical Smoothie Café lists its pea protein as having 5 calories per scoop with 19 g of protein. This appears to be incorrect, as protein contains ~4 calories per gram, meaning 19 g of protein alone would equal at least 76 calories. This suggests a labeling or database error. Accurate nutrition information is important for customers who track intake closely, and I hope this can be reviewed and corrected. Thank you for your attention. read more

Never going to this store again they take more than 20 minutes to make a quesadilla and didn't even put chicken in the dilla then wanted to argue that they did they are very lazy people horrible service and didn't even give me my side of chips if your gonna be lazy don't work at a job where your priority is your customers one male one female horrible employees read more

Waited for 8 minutes on drive thru no one picked up . SMH not going to this location anymore.

This location was so clean, food came out fast and delicious, they have everything available. Manager Raya is so friendly and efficient, the staff here is very friendly and fast, but shout out to Yoli cuz she's so professional and kind, goes above and beyond. They have really made a different to this location, what an improvement!!! Really recommend it! read more

Had a family member in hospital so had no time to make food. Stopped to get a Turkey Bacon Ranch sandwich and it literally had 1 slices of lousy bacon on it, so when they sliced the sandwich in half there was a 1/2" bite of bacon w half the sandwich. It had plenty of turkey (hence the 1 star) but it was smashed as well. The icing on the cake was the drive thru asking for a tip. For what?! Go above & beyond and then you get a tip. I guess the restaurant doesn't want to pay as much so they rip off patrons. I don't recommend this place. read more

I like the yogurt icy shake. Yum chilled. Thanks for that. Thanks for that. Thanks for that.

This is the WORST location ever!! They're very slow! At the moment I've been in this damn drive thru line for 30min stuck!! Took 20 min for them to take my order. Rude they need better management. read more

I'm not sure what went wrong here, but it was not a pleasant experience. This is a go to for my wife and I, but these girls working the register and the blenders just seemed so unhappy and ungrateful. And their attitudes translated into the smoothies. The smoothies were not good and they were so watered down. Be grateful ad happy, young ladies. You have a job in the midst of a pandemic. read more

Not enough staffing, orders are constantly wrong between multiple customers, extended wait time for food

I would like to start off by saying that this is the worst experience of my entire 50 years of life. This tropical smoothie is very slow, waited 30 minutes at their drive through and no one took our order, in the end we left. They always take too long to serve us and they didn't give me a straw last time I went. ANYONE WHO SEES THIS. PLEASE AVOID THIS TROPICAL SMOOTHIE CAFE AT ALL COST. THIS IS NO JOKE, YOU WILL WAIT UNTIL YOU MEET YOUR MAKER. LIKE MY REVIEW IF YOU WENT AND I WAS CORRECT. read more

My order was on time, fresh and delicious. Picked up a wrap and a smoothie. Wrap was hot and exactly what I ordered. Service was fast and friendly. My only suggestion; the drive up is in the back of the strip mall. Could have larger, more signs. read more

SSSOOO SLOOOWWW. Always so slow. Never any urgency from the employees. Find some motivation to do your job.

Went through the drive through and ordered my usual order, chicken pesto and muscle blaster. The lady was giggling prior to taking my order and clarified she understood my order after repeating myself twice, she tells me to pull up to the window. I pay for my order (the drive-through window is so far away and elevated i had to stick my whole body out of my vehicle). She tells me "the muscle blasters not in our system anymore" i say "ok you didn't forget how to make did you" she says "but it's not in our system," i say "literally charge me for another drink and give me what mine usually is" She does, charges me over $9 for that smoothie. I receive the smoothie and wait a little over 10 minutes for my chicken pesto, after the time has passed, a different guy comes to the window and says "you got the jetty punch and american right?" i say "no i ordered a chicken pesto," he says "let me double check" then tells me the lady never put my order in, I literally have already told her twice about the chicken pesto, rementioning it so she doesn't forget, take into consideration i've been waiting at that drive through window for over 20 minutes now. The guy asks me do i still want it, i say sure then says what the totals going to be, so i drive away. Terrible service, incoherent staff, mediocre food. read more

I am at least a three times a week customer (yes, we love your smoothies) always order online and pick up through the drive thru window. Lately, it has happened three times, a specific employee, which unfortunately I don't have the name, refuse to give my husband the order through the drive through and make him park the car and go to pick it up in the store. I don't know the reason this employee refuses to pick up two smoothies and hand them through the window. Very disappointing and if this happen again I'll go to the Tropical smoothie at Radio Rd. read more

Waited over 30 minutes for a smoothie. Very slow service, very unfriendly. Did not even respond when I asked where my smoothie was. Helped multiple people before me. read more

This particular tropical smoothie is terrible. I wouldn't spend another cent in this place. I've come here multiple times and had terrible service all the times. I kept coming back because I figured I know that times are tough, people are short staffed and just give them the benefit of the doubt. But after about 5 times (I work right up the street) and every time they are just plain out rude, like they know they won't get fired because there's no one to work. So they just treat people with disrespect. read more

Really good and refreshing. Not super busy and the service was quick. There's lots of options and they a little bit of everything. Would definitely recommend! read more

The slowest and worst service I've ever had. My smoothie is always made wrong. I come here frequently as it is close to my house but nearly every time my order is incorrect. I'll get add ins or customizations and they never follow it. If I get the same smoothie each time it will taste wildly different. It's so frustrating and I wish they could get their act together. read more

Staff were very friendly and service was quick. The Avocolada is so delicious and is very filling. Their food is so fresh and always on spot. You can never go wrong at this location. read more

We had a terrible experience at this location today. We pulled into the drive thru just before 1 pm. The hours clearly state they are open. There was no one there to take our order, so we pulled around to the front of the store. We found 3 employees sitting outside enjoying their lunch. We asked if they were open and they said "No, the lights are off - it's not open". We had to go elsewhere for lunch. The Tropical Smoothie we normally go to has outstanding customer service, so this was very disappointing. read more

Rude staff, walked in and said hi to the staff, no one acknowledged me- or communicated in any fashion. They must be having a bad day or just terrible at food service, get a different job staff. read more

This is the second time I have waited in the drive thru for over 30 minutes trying to order food. I understand you get backed up but I've seen many tropical smoothies operate and this is just sad. 30 minutes before you get to order then you have to wait another 20 minutes before you get your food! Awful and will never go back. read more

This spot was excellent made sure to get the staff on duty's name the manager was Rose-Marie employees were Omar,Michael,and Daisy by far the best tropical smoothie in the area highly recommended will be back soon read more

We really enjoy this chain and the one here on Collier has the most pleasant and helpful manager, JoAnn. She went above to be accommodating and the rest of the staff was very friendly. The food was great too! read more

Great service, great food. Great smoothies . They deff know what they're doing . I got a free grip to put on my phone for buying a wrap today! This is my 5th coming to this place. I was very happy and surprised! The Baja chicken wrap and the Cuban sandwich are my favorites! read more

This is one of the best places to get smoothies the employee are always amazing and kind and the pricing is good i would greatly recommend the buffalo chicken wrap read more

My only issue with this place is that they always take so long to give you the order. It seems like they don't have enough people or the ones that they have are to slow. They really take soooo long! read more

I was going in for in açaí smoothie and heard the owner or the manager I assume yell at his employees so I closed the door and went to Saki, employees should be treated with better respect, I'll still go but it's just awkward sometimes when you walk in and see people 16 year olds get yelled at read more

Just went there to get a smoothie before going to work and they are closed so why say you open at 7am on saturdays.. ??

This is the slowest branch I have ever been to. I've been the ONLY person there multiple times, and it's taken over 10 minutes to get my order from the drive thru. The food is good and smoothies are fine, but it takes forever for no reason. read more