I bought a tuff shed from Bill Story at the Concord store. The installation crew did a good job but I should have inspected the shed closer. After they left I noticed that the paint was scratched and several "Holidays". It needed a second coat and was not what I had paid for. I called Bill and his solution was to give me the paint number and have me go and get the paint at my expense and time. I got a call from the main office to see if I was happy and after telling the representative the story he promised to send me some paint to fix the problem. Two weeks later, no paint and overtime I try to call I am transferred to a voice mail. This companies follow up is terrible, I wouldn't buy from them again. Update, After several calls the rep delivered the paint on his own time, Ricardo did a good job and I appreciate his effort. read more

I read the previous reviews about the horrible service people were receiving from Tuff Shed. I honestly put things on hold for several months and checked into other sheds. I ended up going through Home Depot and discussed the bad reviews with the representative. She assured me everything would go smoothly. I ordered my 8x12 Barn style. She asked when I wanted it delivered and installed. I said 3 weeks. I received follow up emails and phone calls. The crew (JoeJoe and Mike) arrived on time, had my shed completed in 3 1/2 hours, cleaned up and everything couldn't be better. I will recommend Tuff Shed and am very happy. THANK YOU. read more

Had to replace an 8' x 10' sheet metal shed. After exhaustive search, decided to use Tuff Shed. Showroom had extensive demo models and I was impressed with construction and materials. Soup to nuts approach on construction, labor and materials was impressive. Literally had to do nothing but sign the contract. Arrived on agreed date with what I had purchased and the labor and tools to install. After 5 hours, I had a completed shed with shelves, skylight and a door that opened and closed properly. I have been waiting for the first rain to write this review. Rained last night and everything is high and dry. Good job! read more

This has probably been my worst experience ever. I purchased a shed through Home Depot. Their website states "typically within 28 days". After payment (including an additional charge for having TuffShed applying for all the permitting) I was advised by TuffShed that the time frame was 12 weeks. I went ahead with this because if I went with another company I would have been placed at the end of the line for replacement. We are now at 16 weeks and I do not have a completed shed. There has been one excuse after another. After repeated phone calls with Home Depot and TuffShed I am now looking at realistic completion at about the six month mark. Both companies "understand my frustration". I would recommend having a shed built by anyone other than this company At exactly 5 months my shed was finished and passed inspection. I don't have a problem with the quality of the shed, just with the amount of time. Home Depot did work with me to make the delay more palatable. Please understand that my review is not with the quality. After almost a year I am still extremely pleased with the durability and appearance. read more

We ordered a Tuff Shed from salesman Bill Storey on September 6 and it was installed on September 27. Installation would have been even sooner but we had to wait a couple of weeks to have a contractor build a gravel platform. We are very happy with the quality of the shed and installation, as well as the prompt scheduling. The only glitch was that the given time window for the installers came and went with no call to us. However, after I initiated a call, the installer called us to tell us when he would arrive. read more

Contacted Jon Yardon at Concord Tuff Shed and he came out the next morning at 9:00 am sharp! We looked at the spot I wanted the shed, measured, then looked at all possibilities! Jon emailed me all the info and we set up installation date of June 5! Dennis and Aden arrived at 9:30, went to work and bingo, I had a shed three (3) hours later! Should have done this a long time ago!! read more

Tuff Shed Concord - Sheds & Outdoor Storage Near Me - Concord, California

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When we stopped to have a look around we were impressed with the amount of sheds they have on display. After walking around outside we stepped inside only to find one man (bill) sitting in his office, we were the only customers there. He didn't come out to greet us at all. We had to knock on the door and ask if we can look at the sheds in the back of the office, he said yes but did not follow us to show us around. We were impressed with the different options available and have been wanting a tuff shed for a while so we decided to move forward. Bill is definitely old school as our order was taken by pencil and paper and not on a computer. Something that was pretty strange is that he had his small dog in his arm and the dog was licking his arm the entire time, while talking over the details with us. The dog even jumped on the table and on me and my son and Bill didn't think nothing of it. Anyway, we moved forward and got a start date. He did let us know that they sub out the install. The guys arrived and were able to install the shed in one day, we are very happy with the quality and look of the shed. read more

Tuff Shed Concord - We had a roofing contractor install Presidential shingles, gutters and downspouts, but everything else was done by the Tuff Shed crew. - Sheds & Outdoor Storage Near Me - Concord, California

Love that the staff all wore masks and gloves, making me feel entirely safe. The installation was performed as agreed and I couldn't be happier. I would recommend Tuff Shed to all who need that extra storage space. You won't be disappointed! read more

Poor Quality of wood didn't even get my shed centered on the pad that we made over $8000 spent disappointed

We had installation set up today to start between 8-10. They were a total no show. We already paid for our shed. This place is a total SCAM. When we tried to call no one picked up. Wasted an entire day of my family's life. Do not do business with these people. read more

Here is my shed after two days of installation, what else do I need to say? Avoid these scammers read more

Tuff Shed Concord - Sheds & Outdoor Storage Near Me - Concord, California

These are the slowest people I've ever come across. Bill is the only guy in that building on Frankquette dr. he only takes your order and tells you it'll only be a few days for your Tuff Shed, bullshit! It's been over six weeks and we're getting the same old story. They take your money and never get back to you, we've gone in several times and got the same old story. "Things are delayed, things are on order, things are on back order",, we tried to cancel the account, they won't give you your deposit back, we're stuck. Don't go to Tuff shed they'll take your money and you'll never hear from them again. read more

Tuff Shed Concord - Sheds & Outdoor Storage Near Me - Concord, California

John Yadon was the absolute best. He was there for us throughout the entire process. The shed look amazing and we are so happy

Avoid like the plague! We ordered in March. It is now November and no shed yet! There is excuse after excuse by Bill -- and he always blames it on someone or something else. However, we still have no shed 8 months later!!! We put the deposit down in March so I guess he "made his numbers". From the beginning: -Engineering got our plans wrong and they had to be redone. Luckily we caught the error. -Then Tuff Sheds was horrible at getting the permit--that took them 3 months alone! And Pleasant Hill has a great permitting dept. -Then Bill mistakenly canceled our concrete pour and we had to go to the back end of the waiting list. -We now have our fence torn down and a pad poured but Bill failed to schedule the build on time. -It was supposed to be built next week. However, Bill is now telling us we have to wait an extra 2 weeks because he couldn't get anyone to build it--despite us reminding him weekly that the pad would be ready and to please line up the build. Having the fence down is a horrible breach in privacy for our bedrooms and is dangerous for our dog who might get out. But we can't build the new fence until the shed is complete. I can't imagine, after reading the horrible reviews (which I wish I'd read before I put my deposit down), what horrors are ahead. So 10 MONTHS OF WAITING AND NO SHED YET, but Tuff Shed has our money and all we have are empty promises. Counting up the number of hours we've spent trying to coordinate with Tuff Sheds, we are probably already at 20 hours--and we're not done yet. Avoid at all costs!!! read more

Purchasing a Tuff Shed is an absolute nightmare. I recommend using any other company out there, but if you do decide to go with them anyway, here are some tips to navigate their hell so you don't make the same mistakes I did: 1. Get in writing anything they say over the phone. Sales will make promises that they have no intention on keeping, and then will unapologetically back out of their promises if given the chance. 2. Be prepared to provide a construction site with cutting tables, painting tools, etc. Materials are supposed to be pre-cut, prepared, and painted before delivery, however they will attempt to build onsite with only basic tools if the workshop failed to do prep work. 3. Schedule a second day for installation ahead of time. They have no contingency plans if the shed install takes longer than a day and you don't want to be left with an incomplete shed for 2+ weeks until they find the time to return. 4. Closely inspect work and materials and insist on fixing damages right then before they move forward. You don't want to be left with a new damaged shed that Tuff Shed cannot fix. 5. Set aside the day after to finish the shed yourself and to cleanup after the builders. You will need to caulk around the trim, windows, and broken siding; put on a 2nd coat of paint (and in some places both 1st and 2nd coats); and cleanup your yard covered in nails, screws, wood pieces and other construction materials. 6. For customer service calls, contact Sales instead and ask to be directed to a specific person. Customer service does not answer the phone and never returns messages, while Sales always answers on the first ring. 7. Most importantly, DO NOT PRE-PAY. You do not need to pay before the installation, and you need some leverage when they completely botch the install. read more

I talked to Bill Story and asked about the negative reviews. He said he would handle. I called the day of their coming out and he said they would be there. The crew showed up at 1130 AM and they stayed til done. They left at 630 PM. They were diligent and very professional as I had a great time. They were unbelievable and Bill came out about week before the crew showed up yesterday. Everything went according to plan and I have a great new shed. read more

We had a great experience working with Tuff Shed in Concord. Jon was always available to see our site, gave us advice and answered our concerns via text, phone or email. We received timely updates about the status of our shed. The workers came on time and put the studio shed together in one day. The overall structure and quality of the 10X12 Studio exceeds our expectations. It looks very nice and matches de house perfectly. We could not be happier. I would use Tuff Shed again if needed; I highly recommend them. read more

I bought my Tuff Shed in Concord almost 2 years ago. The installation was quick and professional. I noticed that a couple of screws had lost their heads. (That happens sometimes with power tools.) The owner was at my door within 2 days of being notified. The shed is perfectly made, beautiful to look at and I couldn't be happier. Thank you! read more

Similar experience to other reviewer. Was interested in purchasing an $8,000 storage shed. Had to cancel first appointment. They had promised to call on Monday to reschedule as they didn't have their calendar available. No call for two weeks. Called to re-schedule. They didn't show. Got a VM an hour later that they were running late and would be there in another hour. Got a call an hour later saying that they were just now leaving, 3 hours late. I cannot even imagine how this would have gone once they actually had my money. read more

We had a 10 x 12 shed installed 4 months ago. First of all Bill at the Concord office is very arrogant. We felt like we were a bother when buying the shed. Then when the shed finally arrived it came with the wrong workbench and to top it off they installed the workbench wrong. Bill had us order 3 sets of shutters and only 2 would fit. They didn't finish the install and said we needed to reschedule because he forgot the paint and the trim pieces. A month later they scheduled an appointment. Came out and only changed the workbench configuration. Waited another month and they came out to paint. Left with it partially painted and window trim still missing. We are now 4 months into this project and we decided to give them an out. Called and asked for $160 to be taken off the remaining balance and we would finish it ourselves. Bill said ok so we gave him our card number to charge the remaining balance. He had the audacity to over charge us $327.78. Unbelievable! Who does that. Beware of fraud at the Concord Tuff Shed. Called my bank and put in a claim. read more

I got my Tuff Shed a little over five years ago and I am remiss in not reviewing it before this. I love it. The quality of construction is great. The shelves are many and strong and the workbench and shelf under it are perfect for my hobby. I had left-over house paint so I had them use it. They did a great job painting and it matches the house perfectly. They had to custom cut the walls because I wanted it to fit under our patio cover (stays much cooler inside than if it was out in the sun) and they cut it perfectly, just enough air space between the shed roof and the cover and the roof and cover are perfectly parallel. The door and window still work just like they were brand new. The service we got was great. The crew that did the install were very professional and the service we got when we were designing and ordering the shed was the same. I cannot recommend them more highly. read more

Tuff Shed Concord - Sheds & Outdoor Storage Near Me - Concord, California

Can't say enough about the customer service we received from Bill Storey, Tuff Shed, Concord. The planning, ground prep, installation, permits, advice and TLC.....Bill and his crew went above and beyond in the customer service arena. We love our Tuff Shed and our Concord Tuff Shed experience! read more

Wife and I purchase 12'x8' shed 2 weeks ago , just a small glitch in after sale communications by salesman , shed was delivered and installed today in 3 hours , installers Mike and Brandon were amazing , kept me informed throughout install , were fast efficient and extremely professional in their jobs , they made this process a pleasure , this was the easiest and best install of anything construction I have experienced , my thanks to both of them . Shed looks great and well worth the money , Mike, Brandon and the entire install and delivery ]process easily deserve 5 stars read more

The Worst! I have been trying to get my shed built for the last year. Foundation approved last March. Since then it has been one excuse after another. I used to defend the Tuff Shed representative to my husband and friends but now I have come to believe that they just tell me the story-of-the- day and don't do a thing to move this project along. Its been so long I think the price they quoted is below the current prices so that they will lose money so they stall and stall and try to run out the time on my permit so that I will give up and go away. I now think they are dishonest. Every week I call and every week a new excuse as to why they cant get it together and build it. They wont give me my deposit back and they wont give me my permit documents back. Go with anyone other than these guys. read more

I ordered a Tuff Shed from Home Depot, the Tuff Shed Storage Building group in Milpitas called me to coordinate the efforts. Susan was very helpful, knowledgeable, open to changes and she helped me schedule a time that fit my schedule. For the build, Vince and his partner completed the Shed about 30 minutes ago and the Shed looks good. He worked through the day to complete it by the time frame I told him we had to meet. I am happy with the end-results, they did a good job and cleaned up well after completing the job. read more

Tuff Shed Concord - 8x8 Barn style shed - Sheds & Outdoor Storage Near Me - Concord, California

Buyer beware. Ordered the first week of August. Shed not delivered to be built until Mid September. Did not finish same day. Many discrepancies such as no threshold,split studs, roof tiles not nailed down. Poor craftsmanship and pride of work. Repairs not addressed until November. No contact from vender to see if job was finished properly and to my satisfaction. Charged the rest of the amount due on my credit card. Shed not mine. Just helped owner out with down payment. Told vender this. Have tried to contact and no response. Since they took my money without asking no one has returned my calls or emails. Poor business practices. I, or the owner of the shed, should have been alerted as to how the balance would be paid. Since there are still problems with the shed I have to dispute the charges with my credit card company. This is not the way to conduct business. read more

I'm writing this review on behalf of my mom. These guys get one star because the sales guy was nice. Other than that I would run the other way if I were you!!! My mom is over $6k invested in to her 10x12 WARNING THEY SUBCONTRACT OUT THEIR INSTALL WORK BUT DO NOT TELL YOU UNTIL THEY SHOW UP TO INSTALL Pros-NONE Cons- started a day late, left the job site with nails all over the place sticking up on the ground, nails sticking through the walls, roof was not done correctly, door put on backwards, entire shed crooked on cement slab, will now have to return for a third time because they STILL are not finished. The "contractor" tried to get my mom to sign off on the work the first day when the work wasn't even close to being done. I DO NOT APPRECIATE CONTRACTORS TAKING ADVANTAGE OF WOMEN OR ELDERLY PEOPLE. Just incase anyone at Tuff Shed actually cares I will be reporting you to this BBB for misrepresenting your product. BOTTOM LINE- if you are going to get a tuff shed, have your own contractor that you trust put it together. read more

We stopped by and folks seemed helpful but there was no follow through from the staff after stated theynwpuld call us back to schedule us for an appointment. I wouldn't recommend this place... but the sheds onsite were pretty nice and they had alot of variety it appeared to me. read more

We went into the shop and ordered a shed. It arrived on the date we were given. But I had issues, the company is not returning my calls or emails. My shed is not straight, the front base of it is cracked. I thought it came painted, they were painting the pieces in our front driveway, nails & screws were left in our driveway. One of the crew that came to install was very good, the other was a mess. No response yet....and can't put away our items until they repair and straighten the shed. Update after several calls & emails to the person who took our original order & payment...I was lucky to call the office and have Jon Yadon answer, he looked up the emails I had sent to the person that had taken our order for the shed. He forwarded my email to management they called and acted right away to get a crew out and make the repairs. Not everything always goes right with an order, but when you have something wrong, what makes a good company is their prompt response and taking care of the issue. read more

Poor customer service. Was going to purchase, but there is a lack of Customer Service. I will not reconsider my choice to purchase with this company. I have heard a lot and of positive feedback, but I was trying to find out if the storage would fit through an opening from my backyard. I even took the time to send pics and no response if the Tuff Shed would fit through the opening I have from my driveway to my backyard. read more

Tuff Shed is the worst you're better off having two year olds install your shed they probably have more experience. The roof was crooked 4 inches off on one side. They never nail down the sides of the shed which made it wobbly. After four attempts to repair it right they failed to do so. Tuff Shed needs to change their name tooo...FUCK SHED! read more

When you consider the idea of building a little storage house in one afternoon at a very affordable price, then I am very happy with my Tuff Shed. Bill was very helpful and being patient and persistent on my part got what I needed in a decent time frame with minimal disruption. The guys who came to assemble it were easy going and reliable. Be a little proactive and measure your site carefully and be sure about the paint color and be a little flexible and viola : dandy shed on my patio as promised. Maybe one interior two by four was a little off but the overall look and operation of it is very satisfying. They do a little last minute painting but no big deal. They had to deal with a 2/3 inch slope and handled it fine. I looked around and priced various ways to go and realized this is the most cost effective answer anywhere in Contra Costa County. Thanks Tuff Shed. read more

Worst customer service EVER!! Promised to call me back with my financing options... two weeks later I go in to check on what they found out and was told that with the access to my yard it wasn't do-able. This was a 2 minute conversation!!! How do you know... you won't return calls or set up a site inspection. Was told they are delivered pre-assembled so they come by way of trailer. AND that once they are taken apart that it is... they can not be rebuilt. WOW!!! Ok so the salesMEN at this location are honest I guess. Ruined my experience of this brand. Will not recommend or go back! read more

Thank you Bill, I needed a shed delivered, installed, and invoiced immediately. Bill helped me meet all my deadlines. read more

I have purchased 3 Tuff Sheds in the past 4 years and have dealt with the Concord location. The experience was good with a friendly and helpful staff (including Bill and Choco). Two things to be aware of: The individuals that put the sheds together on your location are contractors so they have to be watched by you to ensure that you get the quality you pay for. I had to have a man from the factory come out to finish the punch list items which, after missing two appointments, finished the job properly; however it should have been done right the first time. The crew that did the 3rd shed was much better but I took a day off work to keep an eye on the progress. Tuff Shed: you need to teach your contractors how to properly QA a job when it's about done so the customer does not have to point out the flaws to the workers! read more

I went to the Concord store on 8/3. The salesman was helping someone but never acknowledged us by saying "he would be with us shortly". We went outside to look at their sheds, the other customer left, and no one ever came to help us. We have purchased several Tuff Sheds snd were ready to purchase another for our new house. They have NO customer service there. Going to The Shed Company in Fremont now. read more

I bought two from them 10x12 and 10x10 one build by Contra Costa county tuff shad is very good build and other one by Alameda county is so so but the worker even ask for tip? the nail not right place some place too many some not anyway i give 4 star for them read more

I recently purchased a 10'X12' Tuff Shed through the Concord store. Jon Yadon spoke with me and came to my house to give me an estimate. He was professional and very knowledgeable, explaining all costs involved. The shed was installed Tuesday, August 7th by Adam and Chris. They were efficient, clean, and hardworking. The shed was painted to match my house and was ready for use the next day. I am very pleased. I highly recommend this company and wouldn't hesitate to do business with them again. read more

Very bad unprofessional service, we couldn't even get past the quote stage with out problems. How is this place even still in business?

I wish I could give a good review. Had a lot of issues with our shed (shed mis-measured for space, so it didn't fit; re-ordered correct size; when finally delivered and constructed, it had been painted the wrong color; scheduler did not allow enough daylight to correctly install shed, so it was done sloppily). After several phone calls with Mark B. (supervisor in Milpiltas where shed was built), shed was finally repaired. Mark was the only saving grace in this experience; he was the only one who seemed to care if this was corrected. I have written letters and left messages to the Denver office (head office) and no one will call or otherwise respond. If this is how things are handled at the top level, it is no wonder that customer service is pretty bad. The installation problems took the better part of a month to straighten out. Tuff Shed is capable of putting out a quality product, they just don't care to, which is unfortunate. I would not recommend Tuff Shed to a friend; I wish I had gone with The Shed Shop in Fremont. read more